I'm sorry to hear about your problems with T-Mobile. You might want see how much you can lower your cell bill by via the website http://www.fixmycellbill.com which is powered by the company that I work for, Validas. We cut the average cell bill by 22 percent, savings of around $450 annually for the typical consumer. Even if you don't stay with T-Mobile (you sound pretty disgruntled), you can still use the service for AT&T, Verizon, Sprint, and US Cellular but again, I would recommend seeing what you can get out of T-Mobile first. For more about Validas, check out our recent feature on Good Morning America at http://www.abcnews.go.com/GMA/story?id=6887412&page=1 or in the NY Times at http://gadgetwise.blogs.nytimes.com/tag/validas/.