TJ Maxx / insult by an employee
Me and my husband were at TJ Maxx in Santa Clara on Feb 17. Our purchase comprised of a single item of 149.99. It took us about two minutes to choose the item and proceed to the billing counter. We were being helped by a guy named Tony at the counter who suggested us to open a TJ mastercard which would get us some points with every purchase we make. We agreed to open it. He opened it for us. But, by then he had already processed the transaction for our purchase with my husband's visa card (not the one we just opened).
So my husband realized that we could have bought that item on TJMatercard itself so as to start earning points. Tony readily said yes...and canceled the previous transaction (on my husband's visa card) and after that his shift ended and he had to be replaced by a woman who name was Margaret. Tony told her that he had already returned on visa card now she only had to give us a return receipt for the return on visa card and charge us on TJ mastercard.
That seemed straightforward to us but we were wrong and as this woman took up we were totally screwed. She started working on it and after some time she came up with 3 receipts. She asked my husband to sign one of them on which it was written Store Copy. My husband signed it. Out of the other two receipt one has customer copy written on it and the other was a begin return memo which are both generally given to the customer. She didnt give it to my husband and when he asked for it...she said that she could not give to us.
My husband asked her that we too need to have a record of the transaction even though its been returned but we need to check our credit card statement and we need to have a customer copy for proof if required. But she simply refused to give. Me and my husband were surprised with her and stood there quietly. Now, she had to charge us on the new card we opened...after about 15 minutes of wait she said...ok its done.
She presented the receipt to my husband for the signature and as my husband was going through the receipt before signing it...he saw that she had charged us twice for the single 149.99 item we had bought. He told Margaret that something is wrong and she needs to check. She picked up the receipt from the counter and flew the receipt in my husband's face (though the receipt dropped from there only and didnt land on my husband's face. If it had, i wont have stood there silently). Needless to mention, we felt really bad but my husband gestured me to ignore it.
She again got back to her system and we again waited for about 15 minutes. Then she came back to us with...yes... more receipts. She said...you are all set. As my husband checked the new receipt he found that we were charged for an amount which was not at all in our purchase and more to our surprise the amount was split in two amounts. Although as I mentioned earlier we bought only one item. Again both of us tried to tell her something is going wrong. we were also very worried for what she was charging us for:
1. First she charged us twice. 2. We didnt know yet whether she canceled the double amount. 3. Second time, she came up with not one but two completely different amounts. 4. Still after all that mess we were no where near...a) Being charged for the right amount. b) Being returned all wrong amounts.
We asked her whats happening. she said "this system is acting weird. I dont know." We were taken aback by her reply. She stood there looking at those a dozen of receipts as if nothing made any sense to her. She didnt knew what to do...how to do. Apparently, she had no brain to process a straightforward transaction and I could make out it made her extremely frustrated. As time kept on passing she called somebody to help her.
The Store Manager Kim L. came and told her something and she started doing it on the system. As Margaret was working and Kim was looking...Kim grabbed Margaret's hand saying "what are you doing." Margaret responded "i don't know". Anticipating another potential blunder by Margaret my husband told Kim that please make sure everything is in place now. At this Margaret whispered to Kim that "HE IS IRRITATING ME". We heard it very clearly and I was extremely upset.
I asked Kim if there was a complaint register or somebody to whom I could report a complaint. She said they didnt had a complaint register and she was the store manager so whom am i going to report to. I was further more offended. I told them " we know what she spoke. We stood here for 1 hour at the billing counter. Margaret created all the mess. Still we waited patiently and silently. We should have been the one complaining and contrary to that its Margaret taking out on us. She is frustrated on herself and pouring out on us. We still dont know what we have been charged for...will have to check our statement. She cant just say my husband was irritating her. my husband has only been nice and kind to her for what mess she created since she didnt knew her job"
We left the store as I let them know how deeply hurt and upset i was. 1.She insulted my husband so many times. i am so angered and disgusted. 2.Not to forget the billing mess she created as a result of her incompetence and lack of brains. 3.We wasted more than 1 hour on the counter for am item we chose in 2 minutes. I came home wondering is it even worth going to TJ Maxx...spending money...only to be insulted by a gross employee? I have no clue how many thousands of i have spent in this store which i now regret.
I have faced rough employees in the same store previously but they were like not giving a proper reply to a question or something like that. nothing as compared to this. My husband is not much into shopping but accompanied me just for my happiness but i really feel bad for the poor guy. I cant stand some wreck of a woman insulting him. I wish we had never gone there.
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