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Tim Hortons
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1.2 3014 Reviews

Tim Hortons Complaints Summary

108 Resolved
2902 Unresolved
Our verdict: If considering services from Tim Hortons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Tim Hortons reviews & complaints 3014

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D
1:47 pm EST

Tim Hortons meal

Date: Wednesday December 19, 2018 @ 5:30 - 6:00 p.m.

Staff: Supervisor (female) & 2 staff members (young female/young male)

Located: In Peterborough Regional Health Services 4th Floor

Problem: Out of Product/Cold

Placed order/paid in full with male employee. Ordered Turkey Club Meal, Chili Meal (both full meal deal) as requested. Then told by by supervisor where out of buns and replaced with bagel toasted instead ... also ordered soup earlier and told only had Broccolli soup left out of 4 choices. Okay then ... received order in bag and set down to enjoy (what we thought we would!). Food was; received "cold" and stale bagel, fries where cold and hard in texture and Chili Meal was chili (small not large as requested only ... When I asked where the rest of my order was I was then told where out and gave me 2 stale hard as a rock tea biscuits that must have been sitting
all day out!

We though it in the garbage due to our great disappointment except for "warm" coffee and we left. Sad that we are regular customers of Tim Hortons and to have to experience this after being in hospital all day ... Please look into this so that another customer(s) also do not have to experience bad food quality!

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11:22 am EST

Tim Hortons closed store

I like your coffee when i go to work in the morning, but there, s times when i go to the one in West Carlton Ohio on Springboro pk, that your not open at 6:15 am. I thought you open at 6:00am everyday. I went there yesterday on Friday and it was closed, no lights on the outside were lit, but there was a couple of park cars, this has happen every once in a while, so i end up going to the Kettering blvd. one and i ask them if they are supposed be open at 6:00 they said yes. They have gotten some complaints from other customers about that place . i like to know is there a reason for this? Thank you

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3:12 pm EST

Tim Hortons I am complaining about a manager named tecia thomas at one of your locations at 2845 stelzer rd, columbus, oh 43219

Tecia Thomas was very abusive and aggressive while taking my order, I just repeated my order twice so that she gets right, because from the past 4-5 times they are just not serving what we order. On repeating my order, she made derogatory remarks, besides, she also used abusive language. One of the sentences is " Get the F**k out!". I request the management to take some serious action about this, I am really disappointed! This is just not the way a customer should be treated anywhere.

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K
9:13 am EST

Tim Hortons poor service

I was with my family (wife son 10 daughters 3 and 2). When I was at the drive through and there person that was taking care of me was not very professional. her was being very loud and talking to me about smoking Marijuana? now don't forget I was with my fife and kids. I could not be leave that when I pulled to the window he was telling me he "could not wait to get out so smoke some Buds".
I looked over at my wife and could not be leave what we just heard. after he took my payment her went to get my drinks and gave them to me and said "smoke some for me when you get home". then my were asking what he was talking about?

to top it off, went o the same store the next day and the manager was complaining to the other staff there that the "OLD" man in the care could not us his discount for the hole car load of people just for him and "if he has a [censored]ING problem with it" he would speak to him

This is 2 time I had to deal with very VULGAR behavior at this location

Please respond to me on this issue as soon as possible

Thank You

Kris Kramer
[protected]

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J
7:01 pm EST

Tim Hortons iced capp machine broke

I live in Washington Court House Ohio and we have 1 Tim Hortons. I have been there 3 times in the last 2 months with Saturday 12/15/2018 being the last day I visited there to buy me a Ice capp. Each time I went there for the Ice capp the machine has been broken. I went inside on Saturday and I asked the girl working there how long it had been broken and she said at least 2 months. I visit Tim Hortons for donuts and coffee to but I really think this is ridiculous that it would take this long to repair a machine. Thank You Jackie Jenkins

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8:20 am EST

Tim Hortons store number 3385 wrongful dismissal/hostile work environment

I worked at Main Street Tim Horton's for almost one month. During that month I was treated as subhuman by the managers there, Mark McNair and Merrie K. I was constantly made to feel worthless, micromanaged to death (to the point that I could not focus on my job) and verbally abused on front counter by the managers, in front of customers and other workers, particularly Merrie. I was somehow expected to do the baking AND wait on customers AND do drive thru, all because Mark didn't feel like forcing the high school employees to do anything. I was terminated without following proper procedure, for an offense not and upon my termination was informed that I had been written up three separate times, NONE of which were discussed with me, and I was given absolutely no verbal warning. Check the statements, they're unsigned. Following an incident in which Merrie screamed at me for almost fifteen solid minutes in front of other workers and customers, Mark took me aside and without giving me a chance to speak or defend myself, terminated me. This WILL be taken up with the Maine Better Business Bureau. I was provided information on "Always Fair" HR intervention, only to find that the information I was given was fake, and a dead end. Mark is the owner, so directing my complaints to the owner, who was the primary perpetrator of this hostile work environment, does not work. I do not wish to be reinstated, as I do not wish to sacrifice my time to someone who treats me as less than human, BEYOND the normal corporate-drone mentality of simply working in fast food. This management team systematically breaks people, and when I told Merrie during the initial incident to leave me alone, she broke into a huge grin and asked if I was quitting. That told me absolutely everything I needed to know about Tim Horton's. I did everything I could to make it work, even staying late and volunteering to help with holiday shifts, and I was rewarded with being treated like garbage from the moment I first punched in, and steadily worsened over the month.

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2:15 pm EST

Tim Hortons tired of [censored]ty service but terrified of choking on objects that should not be in the food i’m ordering/eating and paying fir😡😢

On Tuesday evening I got a bacon/chicken/ranch wrap from our local Tim Horton's in Redford street in Port Alberni BC Canada.
Half way through my wrap I'm chewing something that felt odd but thought it was a stem of the lettuce, continue chewing and swallow, now I'm choking!
If that's not terrifying I don't know what is.
I was lucky enough to be able to shove my finger in my throat and bring up a large piece of PLASTIC yes PLASTIC out that was in my wrap!
This is not only wrong and disgusting but disgraceful!
I know accidents happen but seriously this could have ended up a lot worse for me!
I'm a valued customer who gets breakfast there 5 mornings a week and sometimes lunch or dinner and also a daily ice Capp.
This has terrified me beyond words!
Not too sure if I'll be back...
Upset, disgusted, annoyed, angry and concerned ...
Sincerely
Tammy Lambert
[protected]@shaw.ca
[protected]

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N
6:32 am EST

Tim Hortons service and supply

Hi. This is intended as productive and is bereft of personal malice. I would like to report that the franchise at 155 Lynden Road in Brantford. The staff has no sense of direction or urgency, it has bevcome busy there as it is the only franchise in a developing industrial park. The staff at times is rude and ignores people in the growing lineups. I have had several orders sent out incorrectly in the last 3 weeks, and have had to return to the facility for exchanges with not even an apology. One server actually shot me an undeniable look of scorn as she silently and abruptly fielded my concern. Also, Thursday Dec. 13 the facility ran out of coffee, and they are consistently running out of basic staples which indicates a gulf between management and employees. I realise it cuts heavily into the profits to look into this kind of thing and I also realise how difficult it is to retain decent staff with such support as this. All I want to do is get a coffee onthe way to work and sometimes a breakfast sandwich (the item that is recently confused, I realise also that it is difficult to discern between bacon and sausage on the english muffin as things are so similar there. I expect no result from this and have no satisfaction in reporting such a thing.

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8:45 pm EST

Tim Hortons the cleanliness of restaurant and mainly men's washroom

I recently visited the Scarborough Tim hortons on 4820 Sheppard ave east. I'm a delivery driver all over the GTA and this restaurant by far is the most disgusting one that I have ever been in. I purchased my coffee and noticed the bathroom door said to ask staff for entry yet it was already unlocked. I took my coffee into the washroom, I should have come running out because the smell and urine on floor. The odour of the men's room was just overbearing I had to put my shirt over my nose just to have a quick washroom break. After I left I had one drink of my coffee and all I could think of is that nasty bathroom. I can't remember if in the last 10 years of drinking your coffee, if I ever dumped out a whole coffee out just cause of the smell of the facilities. I figured if they don't care about the bathroom maybe they don't care about the cleanliness of the rest of the restaurant. I would like to see one of the CEO or someone that looks after this kind of matter. I would like a surprise visit to step into the washroom and give me there take on it and see if they would drink that resurants coffee. I'm not gonna stop drinking Tim hortons coffee, I will never step foot in that store ever again. Sure u can me a refund. I would give that Tim hortons negative stars there was no option of that on the top of the page.

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R
3:18 pm EST

Tim Hortons new hoagie steak sandwich

On Dec. 8 I purchased a double steak hoagie meal with unsweetened ice tea. Upon getting home and opening the sandwich, I found a bun, three slices of swiss cheese, and very little meat at all. Immediately called the manager ([censored]'t.) and voiced my displeasure. She said on my next trip to give my name (which she wrote down) and the sandwich would be replaced.

Today, Dec. 11, I tried again to get the same sandwich. I asked the worker who handed me another sandwich if this time it had the meat in it. Much to my disappointment, I opened the bun and only saw a tad more meat, cheese of two types ripped and smashed into the sandwich.

It seems to me that if you advertise "Double Meat"; the bottom of the bun ought to at least, at the very minimum should be covered with meat. The advertising picture shows 1.5 to 2 inches of meat...very deceptive.

I've had the turkey hoagie and was not disappointed with it. Maybe the steak hoagie should be taken off the menu since it is not as advertised. You still have the best unsweetened ice tea in town.

Needless to say, I will not be trying this again and plan to post my pictures to my facebook page so no one else will be as disappointed as I am.

Renée Spiker

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K
4:27 pm EST

Tim Hortons cashier

The cashier in training has a really bad attitude towards people. Her name is Tina, she Complains about we Talk to fast, she's always so confused and Doesn't let us finish our order and cuts us off. She doesn't greet us with any sort of respect just Her stressful situations at work. She has been working here for a few months now and there's no improvement. Everytime I come in here she is rude to me. I try to avoid having her serve me.

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8:13 am EST

Tim Hortons coffee and owners rudeness to staff

Everyday I go to gateway tim hortons my coffee is burnt or not made right ex. no sugar and also the owner Betty yelling and screaming at her staff for hours while store is full of customers is not setting a very good inpacked on the name Tim Hortons I am an ex employee which I have worked at many locations and I will tell u never in my years have I ever known an owner to speak to staff this way. I really hope there is some type of action that can be taken in regards to this thanks and have a great day

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4:20 pm EST

Tim Hortons drive thru food service

On Saturday December 8, 2018 I went through the drive thru at King and park gas bar for coffee and a tea biscuit and croissant. I know there is always a big rush to get customers through but the quality should not suffer. It did. I received a tea biscuit with enough butter to cause a heart episode. I could scrape it off or toss it out. I tossed it. Next the croissant ordered toasted with butter for a child was burnt to black in the ends and had that horrid burnt taste. Much disappointment. I did not turn around and go directly back as I was on the highway 401 to attend a family event. I could not risk being late. Extremely disappointed I actually stopped at a grocery store once off the 401 and purchased a chocolate milk and tray of muffins for my child and the rest of us.
I find the quality often suffers in the pressure of the drive thru and am very disapointed in Tim's. Both my wife and I work and go everyday for coffee on the way. We are re thinking this. Perhaps Keurig needs our business too.
Sincerely, Kevin Matchett and Melissa Somerville. [protected]@gmail.com or [protected]@gmail.com

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12:15 pm EST
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Tim Hortons breakfast waffles

I was informed this morning that Tim's no longer offers breakfast waffles, even though there is still a large "waffle" sign at the counter. I must offer my personal apologies to the St. Albert Tims, to Mr. Trevingen (sp?), etc. because I am certain this is all my doing. I should never have said how much I enjoyed those items. Once I said that, they were doomed. I am well known at the St. Albert Tim's (the southern one ). Also known at the one on Villeneuve Road, where they seem to know that I need ice cream. Drat - now Tim's will probably drop ice cream cones.

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4:59 pm EST
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Tim Hortons store 177 won’t sell item on menu

On dec 2 2018 I stop at the Tim Horton store on division street. I asked to buy a ranch snack wrap and was informed buy the staff that they weren't aloud to sell the mini snack wrap because they are only for the timmies boxes.
But I said you can order anything from the timmies box on the side, and if they have the items to make my item why can I order one, at this point the staff told me that they were told by there manager Anna that they weren't to sell the snack wrap and if they did they would get in trouble. I work for Tim Horton and my store still sell the snack wrap and I also know you can sell items from the timmies box on the side.
I wasn't happy with my visit to store 177 and I don't understand why a manager would inform her staff to not sell an item if they have the ingredients. I guess she doesn't want her customer to have a great experience and doesn't care about losing a sale. I won't be buying food from this store again.

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5:03 pm EST
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Tim Hortons drive thru

Hi.. 3 days in a row, ive gone to the hortons on upper paradise and mohawk. Huge wait time. 10 to 14 min.
only ordered 2 coffees and 1 hot chocolate.
The girls are Very rude. Passed my coffees almost in a throwing manner. One of the lids was not on proper. Spilled on myself and burned my hand. No apologies. Or sorry for wait time.
Today when i went, i also waited 10 min, while all the girls talked and filled tea bags and standing around. We were the only car.
Not too happy about being burned due to their carelessness. And waits should not be 10 min. Very unhappy.
Respond to .. [protected]@hotmail.com. please

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J
9:59 pm EST

Tim Hortons menu items

last month or so, i went into tim hortons at about 11 pm, the sign above the cash said breakfast all day, so i ordered a biscuit and other breakfast items, they told me, "we don't have any", so i came back the next morning, they once again told me, we dont have anything ready, why do you falsely advertise breakfast all day then? and it's not just that, several times i have ordered dark roast, the bring me an extremely watered down coffee or a regular, which i did not order, they are understaffed, and ill prepared too often, i ordered a ham and cheddar a couple of different times and they told me we dont have anything to make that right now...so then get it!? but then i look at the stack of bread for the sandwiches on the counter, so they lied because they were too lazy to do their job, i waited half an hour one time for 1 sausage biscuit because evidently the cook didn't have anything ready, piss poor service, false advertising and pure laziness, your lack of authority does not deligate my responsibility, nor does your lack of responsibility delagate my authority, if your staff cannot do their job to the standards set before them, then they ought not be working there for the public, what if i was a trucker that hadnt eaten all day and they told me, i dont have any or i am not prepared, i would be livid, i assure you no one on the road just wants donuts to eat after a long work day on the road, this location has had many upset customers, not to mention staff that are obviously not into their jobs, they roll their eyes, or sigh loudly for all to hear, like its my fault they hate their job, then don't work there, but when i go in to order something, and pay my money to them, i expect service and standards just like any other place of business, i have been going to tim hortons since i was little, so as a loyal customer, i expect something to be done about this lack of initiative.

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8:10 am EST

Tim Hortons drive thru exchange

This is something very small.…
After I ordered through the drive-through she told me to pull up from my total price. Once I got there the girls seem annoyed that I didn't have the money ready… It seems quite obvious to me that if she's going to tell me my total after I get to the window she should be more patient and allowing me to get the money out. Instead of slamming the window in my face because it's cold and she has to wait.

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1:38 pm EST
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Tim Hortons harassment at work

My ex husband is harassing me at work call me to the lowest I don't say anything because I'm not allowed at work I. . I work for timmies for 14 years as a supervisor .. he us mad because I refuse to serve him I make my coworker to serve him ., I even call the cops on him to tell him to stop.. I even talk to management about it and still do nothing .. I don't even feel going to work anymore because he does on purpose to come to my work .. my store number is #163

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10:00 am EST

Tim Hortons gina kron /adrian nutt

This morning as I came into work I was again diciplined and this time fired while off the clock. Your company has a off the clock policy. I feel that this is wrong. Although I missed work on sat. I am a minister and had a funeral to attend. Which was fully explainex in the 7 shifts note when giving up the shift. I would also like to stress they fact that as I have have worked at all three locations multiple employees have givin up a shift on 7 shifts and no coverage was found and they never showed up and were never terminated. A cross reference of time sheets to hrs worked will verify my claim. I feel in light of the prior complaints I have made that it is unfair that I was fired in this matter and plan to make a complaint to the dept of labor in this matter. Working there and kbowubg that multiple other employees have done this and not been fired is upsetting. Also to be disciplined 2 times off the clock is not right. I was asked this morning to not punch in and go in the office. At which time I was disciplined and fired. Which is against the off the clock policy new york state has in place. I will be at the dept of labor this morning to file a complaint. Further more I was at tim hortorns fri speaking infront of adrian to a friend about not being able to work sat due to a funeral. So he in turn at that point had prior knowledge and had a chance to make arangements. As to he was aware of the situation. Ty

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Tim Hortons In-depth Review

Location and Accessibility: Tim Hortons is conveniently located in various areas, making it easily accessible for customers. The establishment also ensures accessibility for customers with disabilities.

Menu Variety and Quality: Tim Hortons offers an extensive menu with options for breakfast, lunch, and snacks. Their freshly brewed coffee and specialty beverages are a highlight. The use of quality ingredients and careful food preparation ensures a satisfying dining experience.

Pricing and Value for Money: Tim Hortons offers competitive pricing compared to similar establishments. Customers can expect value for money with generous portion sizes.

Customer Service: The staff at Tim Hortons is friendly and attentive. They efficiently take and deliver orders, ensuring a smooth and pleasant experience for customers. In case of any concerns, they promptly resolve them.

Cleanliness and Ambiance: Tim Hortons maintains a clean and well-maintained dining area. The seating arrangements are comfortable, creating a pleasant atmosphere for dining in.

Speed of Service: Tim Hortons provides quick service for both drive-thru and in-store orders. Even during peak hours, customers experience minimal waiting time.

Loyalty Program and Special Offers: Tim Hortons offers a rewards program for frequent customers, allowing them to earn rewards for their loyalty. Additionally, they regularly provide promotions and discounts to enhance the value for customers.

Online Ordering and Delivery: Tim Hortons has a user-friendly website for online ordering, making it convenient for customers to place their orders. Their delivery service is timely and ensures accurate order fulfillment.

Community Involvement and Sustainability: Tim Hortons actively participates in local community events, showcasing their commitment to the community. They also prioritize sustainable practices and environmental initiatives.

Overall Experience: Customers are generally satisfied with their dining experience at Tim Hortons. The consistency in food quality and service contributes to a positive overall experience. Many customers are willing to recommend Tim Hortons to others.

How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

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