Tim Hortons

November 23 approximate 6:43 AM I ran through to get a hot chocolate before dropping my daughter off at basketball I waited a little bit still no hot chocolate I told them I had to go I was in a hurry one of your employees name Nicole got mouthy start shaking her head back-and-forth at me and said well we are trying to fix the machine I said that's not good enough I need my stuff now I or she will be late to practice she asked if I wanted my money back I said yes then while getting ready to do that she had another drink in her hand and she dropped it gave me an evil look walked over to the drive-through window told me to get out and slam the window on my face I started yelling I want my money back Brittany the manager gave me my money back then as we were pulling away Nicole flipped me the bird and my daughter saw her do it I want somebody to contact me immediately Jason [protected]

I live in Washington Court House Ohio and we have 1 Tim Hortons. I have been there 3 times in the last 2 months with Saturday 12/15/2018 being the last day I visited there to buy me a Ice capp. Each time I went there for the Ice capp the machine has been broken. I went inside on Saturday and I asked the girl working there how long it had been broken and she said at least 2 months. I visit Tim Hortons for donuts and coffee to but I really think this is ridiculous that it would take this long to repair a machine. Thank You Jackie Jenkins