Tim Hortons

Date: Wednesday December 19, 2018 @ 5:30 - 6:00 p.m.

Staff: Supervisor (female) & 2 staff members (young female/young male)

Located: In Peterborough Regional Health Services 4th Floor

Problem: Out of Product/Cold

Placed order/paid in full with male employee. Ordered Turkey Club Meal, Chili Meal (both full meal deal) as requested. Then told by by supervisor where out of buns and replaced with bagel toasted instead ... also ordered soup earlier and told only had Broccolli soup left out of 4 choices. Okay then ... received order in bag and set down to enjoy (what we thought we would!). Food was; received "cold" and stale bagel, fries where cold and hard in texture and Chili Meal was chili (small not large as requested only ... When I asked where the rest of my order was I was then told where out and gave me 2 stale hard as a rock tea biscuits that must have been sitting
all day out!

We though it in the garbage due to our great disappointment except for "warm" coffee and we left. Sad that we are regular customers of Tim Hortons and to have to experience this after being in hospital all day ... Please look into this so that another customer(s) also do not have to experience bad food quality!