Tim Hortons

Hi. This is intended as productive and is bereft of personal malice. I would like to report that the franchise at 155 Lynden Road in Brantford. The staff has no sense of direction or urgency, it has bevcome busy there as it is the only franchise in a developing industrial park. The staff at times is rude and ignores people in the growing lineups. I have had several orders sent out incorrectly in the last 3 weeks, and have had to return to the facility for exchanges with not even an apology. One server actually shot me an undeniable look of scorn as she silently and abruptly fielded my concern. Also, Thursday Dec. 13 the facility ran out of coffee, and they are consistently running out of basic staples which indicates a gulf between management and employees. I realise it cuts heavily into the profits to look into this kind of thing and I also realise how difficult it is to retain decent staff with such support as this. All I want to do is get a coffee onthe way to work and sometimes a breakfast sandwich (the item that is recently confused, I realise also that it is difficult to discern between bacon and sausage on the english muffin as things are so similar there. I expect no result from this and have no satisfaction in reporting such a thing.