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Telkom ADSL / poor service - still not rectified after 10 days!

1 South Africa Review updated:

After numerous calls - which usually lasts a minimum of 15 minutes each - Telkoms empty promises are still something we experience on a fortnightly basis. We are in the Midrand area and we are told every second week when we have problems with our telephone and ADSL lines, that cables have been stolen or that there is something wrong with the exchange. How long will it take for a service provider that claims to provide their best service at all times to actually live up to their claim.
We loose business on a daily basis and we are not being compensated in any way. They are quick to send sms's or phone when the account is due, yet their faulty services are not attended to. The same old answer when you phone in... "Our technicians are on route". So what can we do? We have to pay for services on a monthly basis, regardless if we had full use of the service of not! The answers we received yesterday regarding why the problems have not been attended to yet..."The technicians were on strike and will return Wednesday the 3rd of March"
Talk about service!

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  • Ha
      3rd of Mar, 2010
    0 Votes

    OKay, I've got ADSL internet at home. It has a 2 gig cap. What I need to know is how to monitor how much of that 2 gig I've used up so far.

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