Taco Bell / drive thru worker and manager

Evansville, IN, US Review updated:
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Me and my fiance just went through the drive thru at the store at 1580 Vann Avenue in Evansville Indiana at 11:52 pm on 11/14/2017... We only ordered two supreme soft shell tacos with no tomatoes and no lettuce on either with extra sour cream... When we got to the window... There was a very rude lady from the get go... No hi or anything... Just the amount we owed her... She hands us our bag... Then change... Then we had to ask for the mild sauce we weren't offered it. We pulled off to the parking lot of the grocery store next door because there was other customers behind us. My fiance opened the bag and there were two hard shell tacos... We had asked for soft. So seeing there were no other patrons in the drive thru at the moment we pulled right back up to the window. The woman working the window asked us if there was something wrong and we told her it was supposed to be soft shell... And she snatched the bag from my fiance hand and then slammed the window shut without even an apology or anything... She then got the manager... Robyn. We told Robyn about the actions of her employee and asked her the girls name that had been so rude and she did not give us the girls name just handed us a bag of two tacos... We left. With no sauces... No apology from either of your employees... And two terrible tacos... I don't know exactly what they did to his tacos but what was on them was not your regular taco meat... It was very spicy and looked almost like a chili... We will no longer be customers at your franchise. And that will be a big loss for you because we eat there at. Least twice a. Week and we have teenagers so our order is usually quite large. I believe that you will lose many more customers due to your terrible employees and their terrible customer service skills.

Taco Bell

Nov 15, 2017
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  • Po
      Nov 15, 2017

    I believe many fast food restaurants no longer offer sauces unless asked about them as a way to cut costs. I have experienced this at the majority of establishments I have visited lately. I do feel that the meat in the picture looks normal for Taco Bell standards to me.

    They certainly should have been more apologetic. You may want to consider calling corporate customer service, though I would leave the meat and sauce issues out of it.

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