Taco Bell
reviews and complaints

I was thinking about what to get from the menu and the cashier was very unrespectful she was rolling her eyes and walk around like if she was mad so I was very frustrated because her bad attitude so I tell her that if she don't want to take my order she can call someone else and she star talking bad things to me so I tell her to call the manager and she walks away with really bad attitude so I walk away from the store but I'm really mad an upset because a have to go somewhere else to eat just because the employees don't want to be at her place where she works

Im on lunch break. Wanted dorito loco tacos. I order the party pavk with 6 dorito loco and 6 tacos. The manager asked me if I wanted all crunchy... Weird I thought but said yes. I get home and have all regular crunchy tacos. I called the store#003631. It was determined that it was the manager that took my order. I told her I was disappointed she said I could come back and she would replace the but I would have to pay the difference. Said she was sorry for the miscommunication. My experience was not as expected. Though I paid for what I received.

I went in an ordered a steak soft taco and 2 mini chicken quesadillas and I waited like 15 min then a lady come sn like 15 min later orders her food and gets it pronto So when I ask about my order I am ignored and the cashier says she doesn't know what happened so I ask the manager who ignores me then when I ask for a refund the manager comes over never apologized so I asked the manager is that how customer service works because I have been her 20 minutes waiting on 3 items and you guys are steady making drive through orders and taking care of the customers after me so then the manager says "ok well we made a mistake here is your refund" then she just waked away I have never experienced such horrible customer service

My girlfriend and I stopped by the taco bell on south parkway and when we received out food half of one of our Doritos locos tacos was dumped put in the bag unwrapped. We were also missing a chicken chipotle griller and we didn't receive a receipt so we could call and complain. When i called the store I was told they couldn't do anything without the receiptand then hung up on. Since I didn't get a receipt I called back to ask when management would be there but
I was told they were going to call the police and hung up on again.

There suppose to be open from 7am to 12am, but over here on 17th street address here is 2355 17th street wilmington nc 28401. It was 11:25 when i got here and i called the store but i got no answer. This isn't the first time this has happened. I think you should get more employees that want to actually work and make the store money. Very disappointed, again.

I was ordering for my office in the drive thru. The first young lady was wonderful in starting to take my order. She was rudely interrupted by another employee on the speaker for drive thru. The first young lady told the 2nd employee she had the order being taken. The 2nd young lady would not allow her to do her job. She was rude and curt. Her tones were abrupt. I did not finish giving the order due to her cutting me off after every item with " anything else" and " is your order finished". I finally stopped ordering after I asked for tacos and chalupas due to her rudeness and bought the rest of the lunch elsewhere. I understand drive thru and sense of urgency. I also understand rudeness. Please allow your customers a moment to read your menu to place a complete order and maximize their experience with you. You lost sales due to this young lady. I hope she is retrained in customers service. Note: This was not during peak time or peak service times.

On 5/13/18 I (ticket order #107894) one of the items I purchased was a bean burrito. I asked to substitute the red sauce with chipotle sauce. Instead of my burrito costing me $1.29 it cost me $1.74 just because I substituted the sauce! I asked why and the cashier (ticket shows Laura but it was not a female, it was a older male with long black and white hair/beard). He said he agreed with me but that how Taco Bell makes it's nickles and dimes. Really?!

My family and I are long-time customers and will continue to go to Taco Bell but was just wanted to express my feelings about the situation.

In advance, thank you!

Taco Bell [protected] Woodward Ave, Muscle Shoals, AL 35661

Dates: May 2, 2018 May 13, 2018

At 10:02 p.m. I, Martha Murphy, went to Taco Bell placed an order for 5 soft taco supremes no lettuce, a pinto and cheese, and an empanada with senior discount. I got home and I had 5 regular tacos, called the store, Lauren G. picked up and I asked to speak to the manager and she told me the manager was in the office with the door closed and then hung up on me. So after ten calls, I finally get the manager who says his name is Dominick Clark and I tell him my complaint and that my order was wrong. Then he told me they were out of sour cream so in turn, I asked him "You should inform me that we are out of sour cream and ask if I want to order something else." He responded, "I don't know, " nonchalantly. He did not care. This is not the first time this has happened. Last time I went, on May 2, the staff was rude and they let my food get cold. It seems to me like as large as a corporation that this is that Taco Bell would have better managers and cashiers and other people that work there should be able to keep up with the inventory. You don't let it get down so low you run out. You should be on top of it. It's incompetent and it makes the business look bad. So in this complaint I'm asking the Corporate Headquarters to do something about it because you have rude staff members, managers that act like they don't care if your order is right. They don't want to fix the problem. So please get something done about. I'm sick of going through this. I enjoy the food, but I'm not getting quality service. Could you please do something about it? It's an embarrassment to the company. Thank you. My phone number is [protected]

I ordered a #3, which is 3 taco Supremes. Get home and to my surprise (not really suprised) 3 REGULAR tacos, if I could call them tacos. Looked like they just layed 3 tortillas down and tossed one scoop of me at, cheese, and lettuce and where it landed they wrapped them. The tacos were much, much smaller in product than what a normal taco has. This is the first time I have been back to this location in 2 months as the previous 7 visits, yes 7 visits they had gotten my order wrong. The employees are the rudest bunch of employees I have ever encountered. They have sat at the register with customers waiting to order and have told the customers "hold on one minute" while they update their Facebook status or respond to texts. This has happened to me numerous times and I have witnessed this happen to other customers placing orders. Average wait time for an order is 15 minutes, regardless of how busy they are or aren't.

I went through the drive thru and ordered 2 chicken quesadillas with extra sauce and 2 crunchy taco supremes. When I got home I was extremely disappointed to find basically empty quesadillas and very skimpy tacos. There was an entire piece of the quesadilla with absolutely nothing on it! It was just tortilla. Also, the tacos were very thin with barely any meat and a little bit of lettuce and sour cream just thrown on it. They were only half-filled.

We ordered online and ordered 2-12 packs (it was supposed to be 12 soft and 12 hard tacos), 2 fiesta potatoes, a Mexican pizza, a quesadilla, a nacho supreme, and a meximelt. We received no soft tacos. Our hard tacos we're stale and as my husband was trying to choke down one of the tacos he found a hair that almost made him vomit! I called the restaurant and spoke to Eric the "Manager". He told me that he refused to make it right. We drove from Rockport to the restaurant at 1217 Waldron Rd, Corpus Christi, Tx to get dinner because our Taco Bell isn't open back up yet. I've never had such poor service ever!

Mark smock was yelling at another employee and making nasty remarks that never had of been said in a public place and should be fired for saying anything like that he is not a good employee and should be fired. He was saying things that I don't even feel comfortable saying online. It was very loud and disturbing other people trying to eat and to my nolage the person that he was yelling at did nothing to him and was attacked for no reason

Saturday May 12th I tried ordering on my phone app, it did not work so I called the store talked to a nice young man he said put our address in and you should be able to order. I did and I ordered it went through thinking it was the Selden store, but it sent me to the Farmigville store. I called up the Selden store to let them know ow what happened and a girl answered who said she was the manager she was rude, thank god we went to Farmigville I would have told her off she didn't care that when you order at Selden you had to pick it up in Farmigville I told her she should have somebody fix the app because Selden will lose a lot of business she told me she has nothing to do with the app that we can dine in or go in an order. If that was my store I would not have someone like her working especially as a manager she is so RUDE my family likes taco Bell, but I refuse to go somewhere where the manager was rude to a customer. Since she didn't care that they were losing business because of the app when I was at Farmigville I told them that if anyone orders for the Selden store they are being sent to them.

I ordered a naked chalupa and 3 doritos tacos! The naked chalupa was as hard as a brick and the cheese was brown and rubbery! I have been calling the store for over 45 minutes and the line just is busy! That store had hardly no people in or out so why couldn't I get thru! I'm not happy everytime that store just cant get it right and i'm frustrated as hell! Taco Bell in Martinsville Indiana store number 028869... (765) 342-6187

I downloaded the taco bell app and was trying to place an order with the Molalla, Oregon restaurant only to find that after I issued payment, my order and payment was sent to the Canby location. What I didn't know was that the Molalla location doesn't have online ordering set up yet and because the app asked if I allowed them knowing my phones location, had sent my order automatically to Canby. The moment I saw that, I called the Canby location to either transfer my order to Molalla or cancel it altogether. They refused. Said they were incapable of forwarding the order and because the order was placed online through the app, they couldn't cancel my payment. What a crock! The Canby location was clear out of my way, so I opted to eat the $ 14.78 and an add'l $10.00 for the order at Molalla. We also had a 40 minute wait to boot on top of all this. I think the least they should of done was stop payment on my online order, but it appears that good customer service didn't matter to them. Both locations have since lost my business.

The cashier Baraa A at the West Edmond Road in Edmond Oklahoma was very rude and huffing and puffing and slamming our cups down for us to hurry up with our order. We just got in there and before we could even get a word out, he started with an attitude. Very very rude. He should not be working at a place like this if he does not want to deal with people. This is our favorite fast food to go and have never dealt with someone to rude.

Came to Taco Bell at 10am to order in the drive through. Waited ten minutes just to be ignored. Finally I backed out and went inside the actual restaurant and waited another 5 five minutes being ignored to find out nobody is working. Absolutely no cashiers on duty and yet the front of the store still remains open. Then the lady tries to give me a pathetic excuse that they don't have anybody to take my order and that I have to leave. If this is how you treat people and your business then you have forever lost me a a customer. This was completely disrespectful and and shows how lousy of a business you guys are.

So i walked into a understaffed taco bell i ordered a bacon crunch wrap with no jalapeno sauce because i have food allergies to spices instead i bit straight into a sausage crunch wrap with jalapeno sause on it i came to let them kno the lady who making the food appeared to be the manager and looked at me and ignoring me finally the young lady from the drive thru took care of everything now i have heartburn and a rash on my arm all because there not paying attention and rushing i understand fast food demands but no one should pay money to go home with pain not to mention what if it was worse im very upset and will never come back

Almost everytime I order food from my local Taco Bell my food is almost always wrong. I usually get nacho cheese cheesy gordita crunch with extra spicy ranch. 9 times out of 10 the entire taco is put together horribly, sloppily put together, ive paid for extra and received absolutely nothing, less than what is normally put on there. tonight I ordered 2 of them and a potato griller and all of them tastes like they were made hours before I even got there. normally i'm not one to say anything or complain like this but it's not just once or twice, this is almost every time i go to get taco bell. I love taco bell, it's one of my favorite places to get food, but i'm constantly disappointed with my local one.

For the first (two) times in my life Ive left a drive thru line- both have been at Taco Bell, and both were in the last nine days (different Dubuque stores).

First time I was #5 in the queue. Already ordered, and for 13 minutes no cars moved...so I left, as did the four other cars.

Second time, I waited ten minutes- and once again no cars moved during that time.

I won't make this mistake a third time.