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Taco Bell / charged when substituting sauce

1 Austin, CO, United States

On 5/13/18 I (ticket order #107894) one of the items I purchased was a bean burrito. I asked to substitute the red sauce with chipotle sauce. Instead of my burrito costing me $1.29 it cost me $1.74 just because I substituted the sauce! I asked why and the cashier (ticket shows Laura but it was not a female, it was a older male with long black and white hair/beard). He said he agreed with me but that how Taco Bell makes it's nickles and dimes. Really?!

My family and I are long-time customers and will continue to go to Taco Bell but was just wanted to express my feelings about the situation.

In advance, thank you!

May 14, 2018

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