Walmart
reviews and complaints

to make a complaint call 1800 walmart corporate office

I used to work for WalMart as a manager. If you never activated the card, they will not charge you a fee. BUT the store that you purchased the card from technically cannot give you the refund, only the Green Dot Company( this is the store policy). The plus side is that if you go to the WalMart you purchased the card from and you complain to the top manager and explain that you thought it was a GIFTCARD instead of aPREPAID VISA CARD, and you throw a major fit, and tell them you spend a lot of money in their store and you demand a in-store refund. They most likely will give you the refund there just to get rid of you. Believe me, I had to do it ALOT!

I love you NonnieMouse!

I have no idea what you're talking about.

And the prepaid card is not a credit card, it's a gift card. You mis-categorized.

Yes I agree WalMart does suck..I used to be a Manager. Although there is no excuse for you waiting that long to change a cd, the associate was correct in telling you she couldnt exchange the cd for a different one. Its not just a WalMart policy, it's actually a Federal Copyright Policy. Also some WalMarts are really cracking down on their refund policy due to the amount of theft. Even though you cant really do anything once you open a cd, dvd, computer game etc, you can save yourself a little headache and try to hang on to the receipts. Hope this helps!

I don't see these tales about any other store except Wal-mart.

Wal-Mart appears to be wasting a lot of time with vigilante security and setting itself up for liability.

COSTCO has it in their club agreement that when you shop at their store, you agree to ticket checking.

Wal-Mart is not a club, like Sam's. I will do anything to avoid the ticket checker.

Since Wal-Mart does not ticket check everybody, lots of people like me, just sail by, Wal-Mart has a discrimination case waiting to happen here.

I'm honest, but no one else cheap around here does that, like Big Lots, etc.

No one seems to cmplain about their purchases being checked at Costco. They expect it. I don't see the big deal. It took all of, what, 2-3 seconds? I always leave my receipt out until I leave the store, just in case. It is NOT a personal attack against you, for crying out loud!

While the associates were rather rude, I wouldn't be complaining about the door greeter. They seem to be the only one doing what they're being paid to do. It's a rather standard policy that anything not in a bag needs to be checked against a receipt. Since you'd just checked out, it shouldn't have been a problem for you.

under paid and under appreciated. You will only find a few retail worker who really put an effort into there job. Retail has such a high turn over rate. If you go in the store 30 days from now those same employees will no longer work for the company.

Yes, they usually wanna know what kind. I don't figure I can walk into any store and go, "how much is your pop" and they are just gonna quote me a price. They have to know what kind...geez, was the lady supposed to be psychic?

Sounds like you're at fault to me. She wanted to know what kind you wanted so she could ring you up. Why didn't you just tell her what kind?

Sounds like in order to answer you question which is can I just pay or do i bring it up, she needs to know if you know what kind. Which you wouldnt answer. You didnt need a manager, you needed a brain.

Unfortunately, this happens to me every single time I shop at Walmart. There will be several items which ring up at a higher price than what is on the shelf label (and yes, I verify the label with the product before I take it). I normally use the self-checkout register so that I can monitor the prices more easily. I then have to get the SCO Cashier to come over and make the correction.

One time, I had a product that was $1.97; however, it rang up at $1.98. I had 3 of these items. I had to get the SCO Cashier to correct the price - I even showed her the sign with the price, as it was on an end-cap clearly visible from where we were located. She laughed and told me "that's only 1¢"! I told her "Yes, but that's 3 items so it's 3¢, and that's MY 3¢, not Walmart's." (Yes, 3¢ is not much, but when everyone purchasing this is charge the same extra 1¢, then that takes more money out of our pockets and puts it into Walmart's pocket.) If this was the only time this happened, then I would not have worried about it; but this happens all of the time.

Sometimes I have also had them doubt my claim of the price. I then request they get a Price Check - and after waiting a bit, they ultimately come back with the price I told them, and I get the items for that price. (However, I did have one time where they came back with a different price. I did NOT buy the item, because I knew the price was marked for what I told them. After paying for my other items, I went back to the shelf and found the sign had been changed; the associate in the dept knew what I was looking for and told me that she requested the sign be changed!)

I also have had instances where the Cashier refused to get a Price Check verification; they just tell me "that's the price it is on the register, so I can't do anything about it." In those cases, I make them VOID the item and I do NOT BUY IT. This results in lost Sales for Walmart!

I think if you were checking the prices on the selves before you just picked them up and threw them in the cart that you would see you're not getting ripped off. Sometimes the items are in the wrong spot and sometimes the associates in that department have yet to take down a sale sticker after the sale is up. Anytime I shop I always make sure that the item I'm wanting matches the little tag underneath it on the shelf. When you get to the check out and you see an item is not what you thought it was you can get a price check. If the store is a little busy expect it to take a couple of minutes, but if it were really that big of a deal to you I think you would be patient enough to wait. Wal-mart certainly can't please everybody.

I am curious as to why you don't make them wait( and yes you can) until you have everything up on the checkout before they start. Then you can watch as they scan things through, (it will show u right on the credit card machine) If something is more than advertised for just call their attention to it. If you don't have time for this, to actually make them wait a minute and then watch the credit card machine as they scan well then pay your .50 and be done with it.

Are you feed up or fed up...lol

My children purchased a walmart debit card for me for my birthday. They thought they were getting a visa card thru Walmart. I had to give out so much personal information to activate the debit card. It felt as though I was applying for a credit card. This card was nothing like it was suppose to be. I tried to exchange the card when I found out how hard it was to activate. I wanted to cancel the card after I made 1 purchase which left a little amount of money on the card. I spent hours on the phone using all the phone numbers that were on the card and the infor sheet and was able to get just the automated system. I finally got a hold of the lost and stolen department. The representative was mean and nasty when she found out that I had used her to get to a person to cancel the card. She did transfer me and I was able to cancel the card, I think. The phone number to call is [protected] then go to lost and stolen. They will then transfer you. Good Luck! If you have not purchased one, I would not advise it. The fees are outrageous.

After being ripped off on line at prior years taxes. I called my walmart visa card to stop the payment. I was told they could do anything till the payment posted. I asked after the payment is posted they have there money, how do I get my money back. I was told that I file a letter and they would take care of it. After it posted I called back and was told its between me and merchant. There just a debt card company not like a real credit card company. I say not like a real debt card company either If I call my bank and tell them I've been ripped off don't pay that bill they won't. WALMART CARD HOLDER BEWARE If there is anyone at walmart that can explain this to me my e-mail is baddog4cats@hotmail.com. I tryed getting an answer over the phone at your customer service hotline. But after a few calls I could not find anyone there that spoke english well enough to talk too. What is that they speake there spanindnaenglish?

I like you, mbbc. Finally someone on here that knows something about Walmart MoneyCards.
MoneyCards are long-term accounts, not gifts. You can't even activate one if you are underage.
Want a giftcard? Buy Walmart in-store credit. Want a gift card you can use elsewhere? Buy a Walmart Visa GIFTcard.

Your complaining because your children bought you the wrong thing, and you couldn't figure out how to take care of the issue.

you must not know how to read or follow directions. The wal-mart debit card has helped alot of people out that dont wont a credit card. The appilication process is quite simple and it works just like a credit card that you put money on. And those outrageous fees of $3.00 's to load money on to your card must have really hit you hard. They have a maintance fee every month of $2.95 just like a credit card only those fees are MUCH HIGHER! But the problem is its a debit card and not a credit card so it takes your money right then instead of at the end of the money when you make your credit card payments You could have went to a atm and got the rest of your money off the card. You just want ot fuss about something.

I agree with the complaint on this. My sister does not have good enough credit to get an account at a bank. She needs to pay her bills online. Therefore, she bought a walmart money card. Someone got her number and used her card to buy something on Craig's list for $350.00. Unfortunately, she is a single parent and only gets paid once a month. Imagine how many groceries her children will do without this month. Walmart money card did not care. She caught the transaction the same day that someone did it and they still would not reverse the charges. What kind of company does business this way? I say to all DO NOT USE WALMART MONEY CARD! They are a rip off.

Please, don't take offense - I am just curious. Why would you even use a wal-mart money card? It is ten times safer (not to mention cheaper) to use a real bank account with a real debit card backed up safely by legit Visa or Mastercard logos. Or better yet, an actual credit card, which is even safer to use than debit - because if someone gets that card number and starts spending, it's not coming out of your hard earned money, and it can be turned over as fraud much easier. Don't fall for wal-mart finance products, get a real bank account with a large or local banking firm (not bank of america) and feel much safer about your money.

I had the same problem today with an unused air matress. We determined that a separate pu, p was needed so we purchased a self contained matress and tried to return the original one without the pump. They woudl not take it back. We have both a Target and a Walmart here. So it makes it easier now to decide which one to go to first.

i have never had an issue with Walmart not taking back items. ever.

To whom it may concern: I am writing you this letter because I am very disappointed in the Wal-Mart at town and Country in victoria. I realize that they are renovating but I feel that they are not accomodating the customer. My family and I spend a lot of money in this store and it is very frustrating that you cannot get the product or service that you should be getting. When you ask for help you either get snubbed or put off to someone else. The service in this store has dropped trumendously and as for the product, there is none. I have been buying clothes for my husband and myself for over 4 years there and up until now I am not able to. They used to carry big and tall and now you can, t even find it in the store. When you go in for a perscription you are told 20 minutes which turns into 1hour it is just terrible. I guess customer service sure isn, t what it used to be. I was in there today and asked a lady where the tents were she pointed me in the direction and walked away. When I went back to look for her to tell her I could not find the tents, she snapped at me and said mam I am looking for them and trying to help you! I am sorry but I do not think she tried to help me, when I looked through all the iles myself to find that they did not even have one tent in the store I left and walked out. To bad they lost a sale. I guess I feel that the customer service should be more than it is, but I also feel that the product should still be coming back into the store even though they are renovating. I sure hope that when the new store is up and running that they will be more polite to there customers, and that the product will be in the store, maybe then will I return to see what kind of service I will be getting.

sincerely
Terry Nowosad
terry.nowosad@hotmail.com

I just had to get this out there after after being shocked by the lack of customer service I received from Wal-Mart. Here is my story:

I went to Wal-Mart yesterday and purchased some ground turkey logs to use to make turkey burgers on the grill. Well I cut open the package and squeeze the meat out into a bowl and I am immediately met with a very fowl odor. Actually that description doesn't do it any justice. This completely REEKED, like to the point where I'm boderline gagging. I look at the meat at its a light green color. I look at the package and it says use by 6/7/10. It is 6/14/10. Completely disgusted I put the rancid ground turkey into a plastic bag and tie it up and then I put that bag inside another plastc bag and tie that up and put it outside in the trash where it will have to sit in the blazing heat for 4 days before my trash is picked up.

So I get the phone number to the store from my receipt and call them. I explain the situation to a girl there who tells me to bring the meat back to the store. Uhhh, ok I'm not carrying rancid meat with me and putting it in my car. She says she understands, can I at least bring the package. Again I explain this was a ground turkey roll and I am not going to fish out the package which again would contain bits and pieces of rancid meat. She then says ok, that is fine just bring in your receipt and "we will take care of you." I take down her name and write it on the receipt and tell her I won't be able to go until tomorrow. She says that is fine.

So I go in to the store store the next day and go to the customer service counter. I explain the situation and give my receipt to the girl working at the counter with the name of the girl I spoke to written on it. She immediately just starts shaking her head and saying no, you have to bring in the product. I again ask her to use common sense and consider that my product is rancid fowl smelling meat that I immediately threw away packaging and all. I spoke to the girl whose name is written on the receipt and she told me it would be fine to just bring in the receipt and she acknowledged she knew her but then says well she knows we cant accept a "return' without the product or packaging.

At this point I tell her look its not about the damn $3 or $4 its the fact that I bought a meat product from the shelves of this store that had expired a week ago and stunk up my entire house and had me on the verge of puking and someone needs to know about it. She says hold on let me get my managaer. manager comes over, I again go through the whole story and get well I'm sorry but without the product/packaging there is nothing they can do. I then tell him they are going to lose a customer over this and he just keeps repeating the same lines. I walk out disapointed and amazed that they would actually treat their customers this way. I am now officially done shopping at Wal-Mart for ANYTHING.

If you only knew what wal-mart employees have to deal with maybe you'd understand. i work for the hell hole but i try my best not to support wal mart.

im a customer with this firm and they stole my monies out of my account an ive tryin to retrive my funds my name is mary brewer

Good for you! Keep going to Kroger, Wal-Mart has plenty of other people to keep their business alive.

I undertand how you felt completely. I have been dealing with these types of issues in my local Walmart store ever since we moved here 10 years ago. You can't go in there unless you have unlimited time to spend and, you don't want to go in there if you're in a bad mood, your visit will make it worse. For some silly zoning reason, Montgomery County in Maryland USA, will not allow the super centers to come into the county. We're the only county in Maryland that does not have Super Walmarts or Super Targets. My local neighborhood Walmart has always been one of the messiest places to shop at. Not only that, they never seem to ensure that they have enough people to wait on their customers. I have been in there when only one cashier is working and all the other registers are empty of personnel. As to the pharmacy well that is another fiasco. I was told one evening when I went to drop off a prescription that I needed filled that I would not be able to take it away with me that evening. When I asked why the pharmacist on duty just snapped back that she didn't have any body else to help her. My retort was well your personnel problems are not my problem and I will take my prescription business elsewhere. There was one six month period where that store became a pleasure to go into even with the hassles of having to shop in the middle of an extensive renovation. Whoever they had as the head manager in there did an excellent job with whipping their sullen employees into shape. If I needed help to find something there were many times this lovely man personally took me to where the item was. Unfortunately, after the renovation was completed, he was transferred to the Super Walmart much nearer to his home. I can't blame him for wanting to be closer to home what with the gas prices but, it wasn't long before that Walmart began to go back to their old ways. I continue to go there because I don't have much choice. I don't have a car therefore, it is easier for me to walk across the street to Walmart. I used to work for Target and Target never let the lines get backed up like Walmart does. As to the store greeters, I find it particularly silly that they have to see your receipt. The only time you should have to worry about viewing a customers receipt and packages is if the alarm goes off which it sometimes does if the cashier has not swiped any electronic doodad properly. I do have to admit tho that they took care of me when I lodged a complaint here about an inferior pair of glasses that I had gotten from the Vision Center. I hadn't had them a year yet and they were already falling apart. I kept losing the lenses out of one side. I was actually on myway to Walmart when I got a bit of something blow into my eye which necessitated me to remove my glasses. When I went to take them off, the left lens popped out onto the blacktop. Thankfully, I was right there and could retrieve the lens. I went to the vision center and theyput the lens back in and put a permanent screw in to hold it. Unfortunately, when they put that permanent screw in, it warped the frame badly and the right side lens started to pop out. When the left side lens popped out after that permanent screw, I had had it. I took them back in and told them I had never had such an inferior pair of frames. I have worn glasses all my life (since first grade). Glasses are very important to me and I never mistreated any glasses I have. I do like to see what is going on. Well I was told that there was no warranty on frames past the original 30 days. Since this was about 8 months later, that put me out of business. I was not in a position to be able to buy another pair glasses. As it was when I got that pair, I had to take the money for our electric and gas bills to pay for the glasses and just worked out paying those bills with the respective utilities. I was in better shape financially to get another pair of glasses but, I didn't feel that I should have had to. I complained here and I was surprised that I got a call from both corporate managers in charge of the Vision Centers. I was told that I would get a whole new pair of glasses at no charge whatever style I wanted and new lenses. I was gobsmacked to say the least. I didn't expect that I would get any kind of a resonse since I had complained before on the general sloveness of that store and the unfriendly attitude of the employees. Obviously this is a problem that is not restricted to just one store it's nationwide and international wide. You would think that the powers that be with Walmart would realize that they need to revamp their whole system. Unfortunately, they also realize that they beat just about every body else out on prices for most things and people are going to continue to shop there no matter what has happened or how rudely they've been treated. When it comes down to it, money talks and BS walks. One final venting complaint tho to see if any other Walmart store goes thru this. Has anyone ever gotten frustrated with the fact that their buyers do not pay attention to what moves? I find it increasingly frustrating that I will find a product that I like and when I go back to get it again, you won't see it. I love their brand of pre-cooked sausage patties (at least our local Walmart has a freezer case). They are a good buy and do not have unidentifiable bits in them to hurt your teeth. I couldn't find them for the longest time. Thankfully they have begun to show back up in the freezer case again. Oh and here's another one. This store has pallets full of stuff piled in the middle of the major aisles for stocking. They had so much stuff at one point they had the section where you pick up the lunch box pies and other baked goods blocked on almost all sides to where you couldn't reach a product. When they had first completed the renovation, the store was nice. I was finally able to walk thru there without fearing that I would get hurt but it's gone back to its old sloppy self again. UGH! Even with all these aggravations, I will continue to shop there for the prices but it sure would be nice if we didn't have to put up with this kind of abuse in order to save money. If it wasn't a considerable amount of money that I've saved, I wouldn't shop there.

ive had 2 walmart money visa cards and had my account hacked both times now and ive decided no more walmart visa cards for me thanks ! the first time someone tried to book a 328 dollar airline ticked from ireland with a company called ryan air..but lucky i only had 5 dollars on my card so it just showed a decline charge..the second time was last week in sweden someone charged 3.50 for a service called freeway apps.. plus i had to pay the 7 cent international usage fee.

I had arranged for a photo of 6 of my grandchilren, myself and my husband to be done on the 15 of February.
When we arrived the photographer had no idea how she was going to do the pictures. The children ranged from 3 months to 3 years of age. My adult children were the ones that arranged where and how the kids should sit and on top of all of it they were the ones that entertained the kids so that we could get the pictures done.
When all was said and done the package cost me $149.99 and I felt like we were the ones that were doing all the work. My children and grandchildren all traveled from different areas of NH in order for this to happen and I was utterly disappointed with the service that we received.
I would like to know if someone plans on making this better as I was far from pleased with this whole experience.
Regards
Laura Trask
Keene NH

The way you folks run your super Walmart stores, it is just a matter of time untill you follow in K-Mart's undoing. Remember, they were the largest at one time, forgot how they got there, and filled chapter 11. I was in your New Haven Ct. store today. I don't care how low your prices are. If ytou are constantly out of things, and one has to wait 10 people deep at the 6 or so open registers, more folks will do like me and the other 3 people. We left our carts with the items in them, and walked out of the store. Steve shollander01@att.net

Ma'am I understand. Sometimes it's almost better for the parent to be posing the children. Especially if they're moody. Who knows your kids better than they're own parents? no one. Dealing with 6 little kids THAT YOUNG is difficult for a stranger. Photographers aren't god. They cant always work miracles, they're just there to snap the trigger. And almost all photography studios are gonna be spendy. There is no such thing as a cheap studio.

It sounds as if Walmart has issues with their shipping. We were to recieve a flat screen tv yesterday, and it did not arrive. Their tracking system is rediculous! According to that, the order was at LAX on the 23rd of June. This is about 300 miles from where I live - and it is now July3. After reading about the lost order, I fear this may be just what we are facing (lost, stolen). My husband is horribly disappointed. Some Father's Day gift this turned out to be.

Not only are the lines long but check out is held at a small "so many items, or less" lane. I deeply feel sorry for the 75 (or older) yr old cashier that is lifting and scanning heavy items with no help, as the other cashier is busy with her lane. The result was I had to pull my scanned grocery's that was placed in the bags, off the spinner and place them on the floor until my shopping cart was empty of my selections. I then had to lift all my grocery bags off the floor and back into the cart. Another annoyance, I understand that floors need to be waxed and what not, but a few grocery isles were roped off and closed down and the smell of the chemicals was enough to knock any one over. Previous"open" Isles must have recently had the floors done, as it was noticeable that some of the liquid chemical was on the shelf's, spoiling the produce. I seen the last box of Rice Milk leaking due to it. Among my purchases I was ground hamburger and a coconut in which were both spoiled only noticeable after I drove my 30 miles back home. The coconut was heavily molded inside (opened the next day after purchase) and meat smelled spoiled ( opened right away to portion) to place into freezer bags). So I am calling to see if I can be refunded my spoiled produce, I surly can bring with me the spoiled produce to!

The Wal-Mart grocery in the complaint is on Meadowbrook Dr. in Fort Worth. The time of the occurrences is between 8pm and 9pm on Sat. and Sun. nights and the lines are 8 to 12 deep. After waiting 20 minutes and getting no closer to check out, I walked out mad!
There is no excuse for this! It happens every weekend!
I don't know where you work and shop, but it certainly is not at this store or at these times, so do not as tho you are an authority.

Sweety, there is a fine difference between "the customer is always right" and "the customer is a spoiled brat."

At the four stores I've shopped at (one of which I work for), they typically shut down most of the registers for security reasons at 12:00. The primary reason is that one CSM cannot manage five or six registers and still be expected to get the other tasks (including fixing up all the messes that you, our beloved customer, make.) completed.

There is also a practical reason behind this: between 12:00 and 7:00, we average a rough total of 150 check outs between the two registers we leave open.

Too many times, when I'm running a register, I'll have a customer standing in a line of maybe three people ### about how long they're having to wait. The average checkout time is approximately 2 minutes (speedy register) or 5 minutes (belt register.) but these people cannot wait the ten minutes necessary to get checked out.

The solution is simple: if you don't like waiting in a short line overnight, wait in a long line during the day, and stop yelling at us underpaid, already mistreated Wal-Mart skeleton crew minions.

P.S: On a vindictive note, the proper procedure for checking out when lines get two long is as follows: call managers to front of store to help with lines, then call for stockers to serve as "backup cashiers". Next time you are in a ten minute line and can't wait, demand that you speak to a manager, and when he arrives, demand that he checks you out. You'll get an appreciative chuckle out of the other two cashier's stationed there.