Walmart’s earns a 2.1-star rating from 42 reviews and 2772 complaints, showing that the majority of shoppers are somewhat dissatisfied with their purchases.
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overcharged
My local Wal-Mart is selling a grill for $19.74 only when the item is scanned at the check-out, it comes up $25. The box is marked $19.74 in large print on all four sides. The cashier was unsure of how to handle the situation and asked two co-workers for advice. She was instructed to change the price to the $19.74 given on the package. I later checked the...
Read full review of Walmart and 7 commentsselling books to children with horrible content
I went to your store today. I notice that in the back to school section you were selling Harry Potter books. I honestly thought a family friend store would not be selling these books. These books consist of satanic rituals and is written by a witch. These books have been banned by many churches and religious schools and libraries.
Please ban Harry Potter from your stores or I will no longer be shopping there.
That was me as well Trevor. I just could not find my letter after that so I created a new account. Also forgot my password until I found out how I can retrieve it.
I know it is not real, even movies that we see on television are not real. Some protray violence and sexuality. Does that mean we should let our children watch them. No. We have to deter our children from these things.
Well the founder was Christain.
Isn't Wal-mart a family friendly Christian store.?
The complaint has been investigated and resolved to the customer’s satisfaction.
job interview
A few months ago I went for a job interview at this walmart. I was interviewed by more than one person. This last woman told me that she was not getting a warm and fuzzy feeling from me.
I was there to get a job not kiss her on the lips for cripes sake! I have seen the employees at this store, and they are not friendly at all. I feel like I was unjustly treated. I really needed a job and still do. Maybe its because I am 60 yrs old or maybe she didn"t like me but it was just unfair to be treated like that.
The complaint has been investigated and resolved to the customer’s satisfaction.
I do not work for wallmart but the "WARM AND FUZZY FEELING" is exactly what I look for too. The current employees may be unfriendly but perhaps this is exactly what they want to change.
weedeater tap and go wlt24
I bought a weedeater at walmart in june 09, the so called salesman said they carried the parts. According to my manual they are supposed to carry all parts. I couldnt get new spools, and the weedeater wont charge only used it a month and a half, in a small area, once aweek by an old lady. So walmart should be giving refunds or replace the weed eater, other wise they are not standing behind their merchanise, and dont care about their coustmer. This has got to stop, we cant afford this kind of buying,. I craiter
The complaint has been investigated and resolved to the customer’s satisfaction.
If you have the receipt for the weedeater, Walmart wil probabably refund your money. The return policy on that item I believe is 90 days, unless it is posted somewhere. I have seen a pair of rose clippers (VERY BIG ONES) returned after the season and it was still within the return date and a refund was given. I have also seen used garbage cans returned.
won't fix under warranty
Bought a GPS with an ext warranty at Walmart and with less than 2 months left on the extended warranty it stopped working. First only half the screen was visible then the next day the entire screen was black with a redline at the bottom.
Mailed to company and it was returned "LED screen broken" unrepairable" "return to customer unrepaired".
I called and they said it had been dropped. It HAD NOT and told them that it hadn't been dropped and there was no crack on the screen. They said the crack was internal. How convenient. They find something wrong with an item that only they can see. Could it be they decided with only 2 months left 'why bother'? Sick of Walmart. Sam Walton would turn over in his grave with their deplorable customer service lately.
Now it's my word against theirs and since they can fix it or not - it won't be fixed. They received ext warranty $ with NO service.
I will never buy anything electronic at Walmart again! Getting close to not shopping there at all. Less of a headache shopping at other stores, not worth the small savings shopping at walmart anymore.
The complaint has been investigated and resolved to the customer’s satisfaction.
unfair treatment
I work outside at Wal-Mart Store #3570 in Evans, Georgia as a "Cart Pusher". I have been in this position for 6 and a half months with no complaints or coaching aside from a verbal coaching concerning attendance which primarily stemmed from repeatedly getting sick in the colder weather in January. That coaching serves as a warning more than anything else. I...
Read full review of Walmart and 5 commentstomato blight
Walmart, Lowe's, and Home Depo can not be bothered to check the quality of the cheap plants they offer. As a result tomato blight has taken over the North East US. I personally lost more than $50.00 of high quality Burpee plants that had been thriving. And of course because I knew better than to buy from these retailers I am out the money, the hard work, and the joy that growing your own food provides. When you're paying $3.00 apiece for gassed, flavorless, mealy, slave labor harvested tomatoes you know who to thank.
Dumb is putting in your two cents without knowing what you're talking about.
Maybe you need to do some research about things before you shoot off your mouth Jgracey. I have spent over a month talking with my local cooperative extension. I also contacted the wholesaler who firmly points the finger at these retailers. Why not keep your uneducated comments to yourself.
The complaint has been investigated and resolved to the customer’s satisfaction.
I used to work in the garden dept at Walmart and I did reject and send away two shipments of bug infested plants. I was new to the job and wanted to do a good job. I was talked to by managment and was told to just recieve the shipment no matter how bad the plants were. You get what you pay for. I shop at Walmart as a last resort when I can not find the item any other store. In our town Walmart got a 10 year subsidy to pay no property taxes. Corporate thugs who are willing to take any subsidy that they can get for more profits. Capitalism at its best. Boooyahhhhhhhhhhhh. Corporate welfare just gotta love it.
I hardly think the blight is due to these stores. Tomato blights strike sometimes every 3rd year, regardless of where the plants or seeds come from. That's about the dumbest thing I've heard in a long time. A lot of time blight is caused by too wet weather or too cool weather, or both, among other things.
Even perfectly healthy plants can develop blight when conditions are right.
return of merchandise
I bought a dirt devil vacuum at local WalMart. It did not work so I took it back 2 weeks later, after trying to use it twice. I did not have the receipt, but had my credit card transaction statement. WalMart told me that Dirt Devils policy is returns only with a receipt and that I could contact them. I did and was told that they could only refund my money...
Read full review of Walmart and 6 commentsterrible experience
She dragged my brand new clothes across the filthy conveyor belt, leaving skid marks even i asked her to pull them from the little carry basket. She says "Company policy" and continues to dirty up the new summer clothes. #2 Loose a validation ticket at Long Beach Wal*Mart and pay $8.00 even if you have a recipt showing your recent purchase. Even if you shop there all the time. If you don't have $8.00 in CASH You get to hold up traffic and let the parking attendant write down all your personal data, so you can get a check or money order via snail mail with 42 cent postage to the City of Long Beach. I'm done with Walmart. I'm getting a COSTCO card and shopping in Signal Hill!
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm forever amused by the idiot customers that just about give birth over having things touch the conveyor belt. I can almost guarantee that the hands handling those clothes are filthier than the belt. *rolls eyes* Jesus christ almighty.
coupon offers and regulations
I am very upset with the sales people at this walmart studio. My neighbor and I went to the studio together since I don't drive...her name is Hilda Morgan (not her real name ), she had her daughters pictures done and I had my grandson's taken, both children were riding in the same shopping cart and because we went there together only one of us could use a coupon.This is just wrong she should receive some of her money back or a complimentary portrait package because of the economy being what it is and due to me not being able to drive we often go places together and this is just NOT fair ...I could understand if we were related (1 coupon per family or something like that) but that does not even apply to this situation.If I went there on public transportation (bus )would I NOT be able to use a coupon because someone else on the bus did ? If you do not make this right I will be going to a portrait studio other than Walmart from now on and I have been using Walmart studio now for almost 13 years.
The complaint has been investigated and resolved to the customer’s satisfaction.
Alot of people come in together family or not, and when you go in a group your going to get screwed. You're better off going on your own. Depends on what your buying though. Yeah it sucks.
credit card complaint
I had gotten a credit card from you about 4 years ago and my credit limit was $400. Last month i got a notice my limit was changed to $180. I would like to know why. I have used your card very wisely for gas and have always payed my bill on time. Is this how you compliment and good customer. Please come back with a good explenation on why I am being punished for paying my bill on time
Barbara
The complaint has been investigated and resolved to the customer’s satisfaction.
They did the same thing to me. I had my card for over a year and was never late. When I got my tax refund I decided to pay it off. After that they lowered the limit.
i paid my bill on time never late and the lower my credit i was 30 dollar short i made a pay i made a payment of 35 dollars i would have caught it up the casher got 35 dollar because they said one of my credit cards was not working and it had available balance she did that twice when i was making a payment and cause a short payment it was nt my fault herman s marshall 1954 i will catch it up asap in 2 payments 8/2/17 and due date
dissatisfied customer
First of all, I am in a wheel chair, my wife has to use the little electric scooters most all the time. Going in any of these stores is nothing more than a joke to begin with. All the supposed handy cap parking, yeah, right! I would swear to this. I have never seen more than maybe 1 out of 50 people that were some what handy capped, the rest, nothing but...
Read full review of Walmart and 10 commentsmachnics steal items from customers car
Yesterday July 28, 2009 I went to this Wal-Mart in Edinburg, TX to change car battery. I arrived there on 8:40 AM and I shopped over there. I went back to the automobile part to ask to finish changing battery on 9:35 AM, they still was working. I continued shopping until 10:00 AM. I asked again, but they want me to come back 10 to 15 minutes. I went there...
Read full review of Walmart and 6 commentsbad customer service
My mother likes to shop. She likes to shop way too much and upon helping her clean her house recently I found eleven DVD's from Walmart (still in their original wrapping WITH the walmart stickers on them) that she had purchased and either had duplicates of or didn't really want. I tried to return the DVD's to Walmart. I didn't have a reciept and I have no idea if the items were purchased within the last 90 days or not so I can totally respect them not accepting the return. It was the way I was treated that really upset me. When I first went up to the customer service counter to make my return. The woman behind the counter looked at me and then with out speaking to me turned around and got on the phone to the electronics department and "wispered" in to the reciever to have someone come up and look at the DVD's to see if they were stolen! The lady from electronics arrived and "inspected" each DVD. You would have thought she was looking for a bomb, she might as well have got out her magnifying glass. Then the lady from electronics leaves and the women behind the counter says that they have to call over a manager. The manager arrives and tells me that they can't accept the return becuase I have no reciept and the items are too old, they don't carry them anymore. Yea Right! So I had to stand around and wait 15 min while the DVD's were inspected and I was being accused of stealing them, but oh, NOW the DVD's are too old and the store dosen't carry them anymore so I cant return them!
The complaint has been investigated and resolved to the customer’s satisfaction.
to make a complaint call 1800 walmart corporate office
refund
I purchased a visa walmart card recently but i haven't activated it or even used it. Rather i did some research and found out this card sucks *** ! i was wondering since i pressed like this button that sent me to a refund thing, would i still get charged that monthly fee even if it was not activated as well as having no information of me? So like technically i just bought the card and let's say it's still got that glue stuck to it. would i still be charged?
The complaint has been investigated and resolved to the customer’s satisfaction.
I used to work for WalMart as a manager. If you never activated the card, they will not charge you a fee. BUT the store that you purchased the card from technically cannot give you the refund, only the Green Dot Company( this is the store policy). The plus side is that if you go to the WalMart you purchased the card from and you complain to the top manager and explain that you thought it was a GIFTCARD instead of aPREPAID VISA CARD, and you throw a major fit, and tell them you spend a lot of money in their store and you demand a in-store refund. They most likely will give you the refund there just to get rid of you. Believe me, I had to do it ALOT!
I love you NonnieMouse!
I have no idea what you're talking about.
And the prepaid card is not a credit card, it's a gift card. You mis-categorized.
cd
I had purchased a CD at Walmart Dept. on [protected]. It was a bad CD. I took the CD back to Walmart customers service [protected]. There was one customer in front of me. I had to wait over 30 min.The customer service lady told me to go back to electronics & see if they have another one. I told her that when I purchased it on 7-15, that was the only one I saw. To please the service lady, I went back to check. Their was not anymore like the one I had. I found another one that I liked, it was higher in price. So I returned to customer service, by now they were 5 customers in line. I waited until she finished with customer she was helping. I stepped up & handed the lady the CD that I picked out. Then 2 customers yelled out that I broke in line. I proceeded to tell them I had already waited my time in line. They told me that I had to return to the back of the line. I said I don't think so. Then the customer service told me that if they didn't have the same CD that I purchased. Then they would have to give me a voucher, when it came in I would have to return & pick it up. I told to her to return my money. She said she couldn't do that. It was against the Walmart's policy. She should have told me that up front. She saw how up set I was. She let me pay the difference in the prices. It took me over 1hr. 30min. to exchange a single CD. I have tried to call the manger on 7-21-09, held the ph. over 10 min. No manager. Called again on 7-22-09, he was doing a tour. They took my name & ph. no. Still no return. This was one of the most horrifying exeriences I've had at retail store. It has been yrs since I have returned anything. I didn't know things were this bad. Thanks for reading my complaint
Glenda of Pickens, SC
Yes I agree WalMart does suck..I used to be a Manager. Although there is no excuse for you waiting that long to change a cd, the associate was correct in telling you she couldnt exchange the cd for a different one. Its not just a WalMart policy, it's actually a Federal Copyright Policy. Also some WalMarts are really cracking down on their refund policy due to the amount of theft. Even though you cant really do anything once you open a cd, dvd, computer game etc, you can save yourself a little headache and try to hang on to the receipts. Hope this helps!
defamation
7/21/2009 9:56:32 PM
To Whom It May Concern:
We got to Wal-Mart store at 27th St store # 2828, and my daughter Zuleiry Robles bought some piercings at the jewelry department and opened it at the store, then she gave me one and I put it on my pocket.
In our way out of the store at 7:44 pm we were stopped by 3 security in front of everyone embarrassing us and taken to a security room, they told us to sit down and give them the merchandise that we didn’t pay for and we tell them what he was talking about that the only merchandise we had it was the piercings and the receipts were there with them. They told us “you know what we are talking about”. And they didn’t stop there they search my daughter and her purse they didn’t find nothing. Then I told them you better find something to excuse the embarrassment you put us thru or else I will suit you. Also they took my daughter’s boyfriend Eduardo Molina to pressure him to say that my daughter had steal something from the store, and that he needed to tell the truth and he told him that the truth is she didn’t take nothing.
After about one hour 8:20 pm they apologized to us because we were right and we didn’t steal anything. I told the I didn’t accept apologies and I wanted to talk to a manager or someone for defamation. The assistant manager named Nathan refused to give me his last name and the name of the security guards.
He was rude towards me and him also refuse to give me any writing report of the incident, he told me to call 1-800-walmart which I did right away and talk to William, I put a complaint at 8:22 pm 7/21/09. Also went to the police station number 6 and put a complaint about it. Accusing someone of stealing without proof is a crime, defamation and also we felt discriminated by them.
Zuleima Gutierrez
Zuleiry M Robles Eduardo Molina 515 W Becher ST Milwaukee, WI 53207
[protected]
¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬________________ ____________________________ ______________________________
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't see these tales about any other store except Wal-mart.
Wal-Mart appears to be wasting a lot of time with vigilante security and setting itself up for liability.
stupid workers
I wanted to check the price of a very large princess castle. The box was about 4 feet high. I saw 2 workers making themselves look busy and asked if they could check the price on the toy for me. They told me to use the price checker machine across the hall in the pet aisle. I dragged the box to the price checker and found that it wasn't working. I dragged the box back and told the workers about the default and asked them again to check the price for me. They told me to just take it down to the check out aisles and then the 2 workers went off. I saw another worker in the pet aisle across from me and asked him to check the price for me. As he was helping me one of the 2 original workers reappeared. The helping guy lectured the idiot worker because idiot worker didn't even have a price checker on him.
Then after I paid for this massive castle. I had it in a shopping cart and was clearly leaving the express aisles. This "wal-mart greeter" stopped me before the doors and wanted proof of purchase. HOw stupid can you be.
The complaint has been investigated and resolved to the customer’s satisfaction.
COSTCO has it in their club agreement that when you shop at their store, you agree to ticket checking.
Wal-Mart is not a club, like Sam's. I will do anything to avoid the ticket checker.
Since Wal-Mart does not ticket check everybody, lots of people like me, just sail by, Wal-Mart has a discrimination case waiting to happen here.
I'm honest, but no one else cheap around here does that, like Big Lots, etc.
No one seems to cmplain about their purchases being checked at Costco. They expect it. I don't see the big deal. It took all of, what, 2-3 seconds? I always leave my receipt out until I leave the store, just in case. It is NOT a personal attack against you, for crying out loud!
While the associates were rather rude, I wouldn't be complaining about the door greeter. They seem to be the only one doing what they're being paid to do. It's a rather standard policy that anything not in a bag needs to be checked against a receipt. Since you'd just checked out, it shouldn't have been a problem for you.
under paid and under appreciated. You will only find a few retail worker who really put an effort into there job. Retail has such a high turn over rate. If you go in the store 30 days from now those same employees will no longer work for the company.
thieves
Well, I guess it was my last trip to walmart, and the reason for it is that I never come out of that store happy, someone manages to tick me off. That friendly welcome has been gone and now they even check your back too, like you are a theif! Never mind the cashiers, as they are mad at you for not giving them, their retirement packages! Inside the store, either you can not find anyone to help you and if you find one person, then the answer is over there/this must be the last one, since it is not on the shelf!
Today I asked the cashier, if I need to bring the dirt package here to pay or I can pay for it and then go get it? Well it it was the most stupidest question for her, as she wanted to know what kind of dirt it is, as if it is the sand or the garden soil? As she knew there were so many different kind of dirt for the price of $1.37. After telling her never mind, she just kept repeating. I was mad they way she kept telling me, and as I was leaving, she tells other cashier, that she just said have a nice day. I should talk about the other cashier that he is sitting on the side, and we were in line! I really did not have time to go back and see the manager for their rude behavior. Anyhow life goes on with or without walmart.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes, they usually wanna know what kind. I don't figure I can walk into any store and go, "how much is your pop" and they are just gonna quote me a price. They have to know what kind...geez, was the lady supposed to be psychic?
Sounds like you're at fault to me. She wanted to know what kind you wanted so she could ring you up. Why didn't you just tell her what kind?
Sounds like in order to answer you question which is can I just pay or do i bring it up, she needs to know if you know what kind. Which you wouldnt answer. You didnt need a manager, you needed a brain.
overcharged
It never fails...almost every time I leave Walmart Store, I tell myself how much I Hate Walmart. People shop there, because they think they have a lower price...but when you check out, it NEVER fails that one or two items are more than the listed price. So, that's one way to get rich...rip off the customers. It might only be 0.50 per item, but when you count all the customers on a daily base, it really adds up. I AM FEED UP with Walmart! This does not happen when I shop at Kroger Store.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unfortunately, this happens to me every single time I shop at Walmart. There will be several items which ring up at a higher price than what is on the shelf label (and yes, I verify the label with the product before I take it). I normally use the self-checkout register so that I can monitor the prices more easily. I then have to get the SCO Cashier to come over and make the correction.
One time, I had a product that was $1.97; however, it rang up at $1.98. I had 3 of these items. I had to get the SCO Cashier to correct the price - I even showed her the sign with the price, as it was on an end-cap clearly visible from where we were located. She laughed and told me "that's only 1¢"! I told her "Yes, but that's 3 items so it's 3¢, and that's MY 3¢, not Walmart's." (Yes, 3¢ is not much, but when everyone purchasing this is charge the same extra 1¢, then that takes more money out of our pockets and puts it into Walmart's pocket.) If this was the only time this happened, then I would not have worried about it; but this happens all of the time.
Sometimes I have also had them doubt my claim of the price. I then request they get a Price Check - and after waiting a bit, they ultimately come back with the price I told them, and I get the items for that price. (However, I did have one time where they came back with a different price. I did NOT buy the item, because I knew the price was marked for what I told them. After paying for my other items, I went back to the shelf and found the sign had been changed; the associate in the dept knew what I was looking for and told me that she requested the sign be changed!)
I also have had instances where the Cashier refused to get a Price Check verification; they just tell me "that's the price it is on the register, so I can't do anything about it." In those cases, I make them VOID the item and I do NOT BUY IT. This results in lost Sales for Walmart!
I think if you were checking the prices on the selves before you just picked them up and threw them in the cart that you would see you're not getting ripped off. Sometimes the items are in the wrong spot and sometimes the associates in that department have yet to take down a sale sticker after the sale is up. Anytime I shop I always make sure that the item I'm wanting matches the little tag underneath it on the shelf. When you get to the check out and you see an item is not what you thought it was you can get a price check. If the store is a little busy expect it to take a couple of minutes, but if it were really that big of a deal to you I think you would be patient enough to wait. Wal-mart certainly can't please everybody.
I am curious as to why you don't make them wait( and yes you can) until you have everything up on the checkout before they start. Then you can watch as they scan things through, (it will show u right on the credit card machine) If something is more than advertised for just call their attention to it. If you don't have time for this, to actually make them wait a minute and then watch the credit card machine as they scan well then pay your .50 and be done with it.
Are you feed up or fed up...lol
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Walmart Contacts
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Ah, geez. What a good laugh at 5am.
geeze want a babysitter?//
Your pen-name is 'stop the madness', yet you have the sheer cheek to insult Walmart, one of the most famous chains in the USA, and Harry Potter. WHICH IS THE MOST SUCCESSFUL MEDIA FRANCHISE OF ALL FREAKING TIME! For pity's sake, get your act together, no one small minded, bigoted, prejudging idiot should be allowed to waste space on the web, complaining about the best literature since J.R.R. Tolkien. Harry Potter not once in 7 books and 8 films, promotes any type of Dark Magic, Satanic rituals or divine incantational magic. It is set out as pure and simple magic, bound by the Laws of Physics and perfectly provable by a few short thought experiments. If you are going to insult, slag-off, discriminate or attack anything ever again, please make sure you have your fricking facts right.
Trä
P.S.
NEVER CALL OUR J.K. A WITCH OR EVEN NON-CHRISTIAN AGAIN OR I SWEAR I COULD BRING HALF THE BLOODY INTERNET DOWN ON YOUR PATHETIC HEAD! I AM PART OF THE HARRY POTTER FANDOM, I AM A FOUNDING MEMBER OF THE SHADOW PROCLAMATION GROUP, I AM EVEN PART OF ANONYMOUS AND I REALLY SHOULDN'T HAVE SAID THAT, BUT WHO GIVES A ### ANYWAY!
typical christian
Stay away from Christian book stores as well, Lot and his daughters
Wal-mart is a money friendly store, they don't care about religion or race. The only color they care about is green. Please, Harry Potter written by a witch? That's just ignorant. Please go out and educate yourself a bit or if nothing else at least give your children the benefit of reading other types of fiction, not just the bible.
WOW~! Maybe you should do a little more research on Harry Potter. Satanic rituals, seriously? What demented world you live in! It's people like you who have caused the loss of our many freedoms!
THIS WAS THE DUMBEST COMPLAINT I HAVE EVER READ. HARRY POTTER IS NOT REAL! IF YOU THINK IT IS YOU SHOULD BE COMMITTED LMAO...DID YOU HONESTLY THINK WALMART WAS NOT GONNA SELL IT...LOL I CAN'T STOP LAUGHING AT THIS.
I knew someone else wrote this letter. You know all you people who say that the book contains satanic rituals, you should actually read the book.
Half Blood Prince is coming out soon, hope we don't get any nuts in our store.