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Stop & Shop

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Stop & Shop Complaints Page 20 of 20

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3:26 pm EST
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Stop & Shop a bug found in ground meat pkge!

I bought a package of ground meat a few days ago, took it home and was preparing to make taco's for my family, as I opened the seal tight package I was shocked to see a dead bug right there in the meat! I was horrifyied. . beyond belief. My children could not eat dinner and I was literally sick to my stomach! i dont know what I am supposed to think about this store located on Broadway In Malden...Dirty? Bugs? Im mortified! I need something done about this. My husband wants me to speak to a lawyer. But things unfortionatly do happen. I was wondering if there is anything your willing to do for me? To put my mind at ease.

my email is [protected]@partners.org

[protected] michelle porter

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Update by michelle6390
Mar 09, 2011 3:35 pm EST

how do i take my personal info off here, i thought i was writing to a complain dept, not for the goddam world to read. for crist sakes. and yes a dead cockroach in my food i almost fed to my family im upset. A laywer...maybe pushing it Brenda but If you seen what i seen you would be horrified.

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Average shopper
Cranston, US
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Mar 10, 2022 7:34 am EST

Most meat comes prepackaged from outside company. Store dies not process the ground beef in store

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2:43 am EDT
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Stop & Shop deli

I went there between twelve and one o clock for a sandwich when I was standng on line I noticed the deli is dirty the garbage bags were over flowing garbage was all over the place the slicers were dirty, when I walked over to the sandwich area with the person who was serving me they had the lettuce, tomatoes, cheese and cold cuts sitting out on the countertop the person in charge who they said was kathy was sreaming at the top of her lungs at one of the workers, I feel that you should do a surprise visit to that store to see what I saw. thank you

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12:35 pm EDT
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Stop & Shop canon powershot sx110is

I ordered a Canon Powershot SX110is in April of 2009. A few days later I got an email to confirm the order. I called and confirmed. Then a few days later I received an email stating the item was back ordered. I could wait and receive the item at that low price once the item was in stock again. It is now Sept. 2009 and I have never heard word from them again. I tried calling once to ask about the back ordered item and the man was rude and said when it was in I would hear back. I think they are a scam. Don't waste your time with them.

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Merial Usher
Saint Augustine, US
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Dec 05, 2012 7:05 pm EST
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I ordered A Canon Blue camera for $137.00 week ago & no further info on shipping or on camera!

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John Kelso
Ocean Springs, US
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Oct 30, 2009 5:24 pm EDT

DON'T BUY FROM Stop and Shop Digital PERIOD! This is a scam and they are experts at the above comment. They post these nice prices
on digital cameras and then drag drag drag getting your order processed. If you order something like a Nikon D90 Kit for say $ 844. on Monday they
will drag the transaction out over the course of the week and send you some bogus email " Back order will be 8-12 weeks " but if you go back to their
website that same $ 844. camera kit just happened to jump up to $1100. overnight. I just happened to call them the next day and ask for the same camera
kit with the same Nikon D90 and it was in stock for $1100 but was Out of Stock at the original $ 844. price.

Stop and Shop Digital is a crooked dealership and they scam you from the minute you enter their website until the minute you cancel your order.
Do yourself a favor and DON'T BUY from Stop and Shop Digital because there's not an honest person at this website. Sincerely John Kelso

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firesiderace
Escondido, US
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Sep 14, 2009 1:16 pm EDT

I hope you cancelled your order and your credit card transaction.

Most of the camera shops on-line from the New York are are terrible and THE MAJORITY are possibly a scam. And you'll probably receive a re-furbished camera when and if it ever arrives.

Only use on-line stores with high ratings and positive posted results from previous customers.

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9:02 pm EDT
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Stop & Shop product could not supplied

I placed the order (order no.25135-W ) for Digital Camera Nikon Coolpix P80 on June 14th., 2009.

Recieved order confirmation and next day by email.

when I checked my status online, it was showing backorder.
Again sent them email and they replied that we get the shipment in 8-12 weeks.

Today I called there customer service again and they say that your order is not for usa version of Digital Camera and the one you have order will be cancelled and they cancel the order of their own and on thete web site is now showing customer cancellation.

Vijay Arora
email:- [protected]@hotmail.com
This company is advertising this product everyday on there front page just to attrect the customer.
I had waited for 12 weeks after placing the order. I have all the records with me.

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sulamita mello
Arlington, US
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Oct 07, 2009 6:21 pm EDT

i placed an order too w stop and shop digital and they change the price on line and canceled my order. at first they treat me nicely and ask for my 3 credit card numbers to finish the order and ship and when he said the price was totally different, and when i said that to him, and said that this price was different from the Internet the supervisor named " roger " star screaming w me and and making fun w me saying that i am kidding if i really believed that, they offered a 589 for a Nikon d90 2 professional lenses and i buy it, and i printed my shopping cart, my recite, and the confirmation by email ..he said that he was on line and there is nothing w those rices and he canceled my order and change my shopping cart and all the information's that i have printed w the price that they was offering on line..and i said that the only thing that i know is about the price that they was offering ... if they made i mistake by pricing it's not my fault...and they can't treat you like that..making fun, , screaming, disrespecting...
so i can prove...what i am saying because i have everything printed...

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4:30 pm EDT
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Stop & Shop camcorder order

Stop and Shop digital is a scam company. I ordered A Canon XL2 Video camcorder and upgraded to the platinum package because the price was unbelievable. Friendly person on the phone tried to upsell me to a lower grade camera and I kept with the Canon XL2. They said it was total of $1200 and change. I paid it and they said it would get to me in 3-5 days. So I called them on the 6th day and asked for a tracking number and they said the camera was on back order and would take about 3-4 weeks. And again tried to pawn the other camera on me saying they didn't understand why I would want this camera instead of that one. Very rude and obnoxious person. It's a one person company, not an office of employees. It's a scam. So I told them I wanted to cancel my order and they said "fine" and hung up on me. I tried calling back to get a conformation on the cancellation. But He's not answering. Scary stuff going on there. Nothing less than criminal and they won't be in business long. I read the BBB reviews after I had cancelled the item. And they're all spitting images of the same junk this dude is doing to everyone. The site is a lie and a scam.

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4:24 pm EDT
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Stop & Shop customer service awful

May 10th, 2009 I called the Bakery shop and the phone rang 7 times before someone from the Customer Service desk picked up. He puts me on hold without telling me, and I waited for 3 min. No one got on the phone, so I hung up and called back again for the 2nd time. The same guy picked up and I told him I want to speak with someone in the Bakery shop and he said no one is there right know. I asked him "Why isn't there a bake shop employee there"? I told him to please call somebody to the bake shop, because I had a question about a cake order. He said someone is going to pick up, I said O.K. I waited 3 min and no one picked up. Then I get disconnected. I called back again for the 3rd time and said "This is the 3rd time I"m calling back and no one picked up from the bake shop. I told him I'm going to call another store. Awful Customer Service!

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didappointed
Greenfield, US
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Jan 20, 2022 3:39 pm EST

I USED to shop at Stop and Shops in my area, not any more.
the poorest in stock conditions in all depts, associates attitudes are horrible, when you can find an associate, meat depts are virtually closed down and the front end customer service is the worst I have experienced in 65 years of shopping.
If your going to close-close.
Chuck K

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GaelicEyes10
Wareham, US
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Jun 30, 2009 4:53 pm EDT

The worst customer service is definitley Stop & Shop. I never shop there, they're also ridiculously expensive.

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10:38 am EDT
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Stop & Shop item backorder

I attempted to order a Canon Powershot SX10IS a week before Easter from them. When I ordered nothing said that they were out of stock, or on back order or anything. I had family driving down to visit for Easter and wanted to use my camera for that. Knowing sometimes shipping takes a while I paid for the expedited shipping.
I got an email saying it was processing a couple days later. (Which I was fine with I paid for 2 to 3 day shipping.) Then I got an email a couple days later saying I had to call and confirm my order. So I was like "okay, fine." I call and tell tried to confirm my order 3 times. They would transfer my call and not tell me, and then the guy I got transferred to was rude. I told him I thought I was already being helped by somebody else and he said "Well they transferred your call to me, so apparently not." Then I got disconnected while he was confirming the order, so I called back and had to go through the mess again. Then I got disconnected at just about the same point in the conversation again... So I called back, again. Then when I got transferred to the guy was like "Um. Didn't you ALREADY confirm this order today?"
I was like "YES, this is my third attempt I keep getting disconnected." He was like "Well, you're all set it should ship in the next couple days."
Then I got an email a couple days later SAYING that they were on back order and it would be 3 to 4 weeks. It said that I hadn't been billed yet, and that I could cancel my order. They even had a list of steps on how to cancel my order.
So that's what I did, I was fed up with dealing with them.

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Stephen Michael McCarthy
US
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Dec 01, 2025 12:45 pm EST
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would you please stop placing the land o' lakes american cheese, that is clearly the pre-sliced version, in the "grab and go" section without labeling it as such. It is an inferior product, you know it, land o' lakes knows it. I have contacted them and they agree it is not the SAME product as the deli version.

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Victor Monge
US
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Dec 01, 2025 1:43 pm EST
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I placed a grocery purchase on line for the amount of $268.67 on 11/19/25. As of today 11/25/25 I have not received my purchase nor have I received completed refund to my debit card.
My Order ID m728722177.

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Roe50
Asbury Park, US
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May 24, 2025 6:43 pm EDT
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I love shopping at the Neptune NJ Stop and Shop. The management and staff are all helpful and very nice. My problem is you discontinued carrying Turkey cutlets Why? I stopped eating the chicken to fatty and I have never been a big beef eater Do you think you can ship in the Turkey Cutlets again Thank you

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Charley Weiss
Hyannis, US
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Mar 01, 2025 6:53 pm EST
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It is almost impossible to get one of the small carts at the Hyannis location. Store #406. My wife and I sometimes use the Cotuit store and it is easy to get a small cart there. Please tell the manager in Hyannis to order more small carts.

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Ron Dail
South Burlington, US
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Jan 14, 2025 7:23 am EST
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Every time I go to get gas, the pumps don't have paper and I have to go wake-up the person in the service-booth. The people in the booth need to quit staring at their phones and check for paper twice per shift .

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tany1962
Stratford, US
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Jan 05, 2025 6:34 am EST

Customer service of this store should open at 9 am but opens at 9.30 talk a lot to work and has bad aptituc towards some customers the charging should call your attention

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TAB47
Jersey City, US
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Sep 14, 2024 4:54 pm EDT

The last two time I have purchased this product the workmanship is pitiful. It is for the most part not "Thin Sliced" it is more like random pieces and an occasional thick cutlet. Impossible to portion for dinner.

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All is good
Brooklyn, US
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Feb 11, 2024 9:40 am EST
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LLoyds Pulled Pork was advertised as Buy one get one Free at $8.29

I only received one and was charged $8.29

I ordered Ripe Avocado at .99 cents.. not received

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Amy Chow
Staten Island, US
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Nov 19, 2023 12:19 pm EST
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Waited at least 10+ minutes. Young woman was helping 2 middle age woman. And don’t say I’ll be right with you. Not to mention she was chatting as well with customer. So unprofessional and will not come back to this location.

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Customer666.5
Milford, US
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Nov 19, 2023 2:58 pm EST
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Hello:

Time was about 7:30am. Date: 11/4.

Did not appreciate the music blaring in the frozen food aisle. I mean loud.

Not sure if the person with the boom box was an S&S employee or vendor.

Not the first time I have experienced this at store number 663.

How is that allowed in a place of business?

Thank you,

Jim

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  1. Stop & Shop Contacts

  2. Stop & Shop phone numbers
    Click up if you have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 9 9 users reported that they have successfully reached Stop & Shop by calling +1 (800) 767-7772 phone number Click down if you have unsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number 21 21 users reported that they have UNsuccessfully reached Stop & Shop by calling +1 (800) 767-7772 phone number
  3. Stop & Shop emails
  4. Stop & Shop address
    1385 Hancock St., Quincy, Massachusetts, 02169, United States
  5. Stop & Shop social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 23, 2026
Stop & Shop Category
Stop & Shop is ranked 25 among 111 companies in the Retail Stores category

Stop & Shop working hours

Mon 8:00 am - 7:00 pm Tue 8:00 am - 7:00 pm Wed 8:00 am - 7:00 pm Thu 8:00 am - 7:00 pm Fri 8:00 am - 7:00 pm Sat 8:00 am - 5:00 pm Sun Closed