The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Steak 'n Shake Enterprises / chicken tenders

1 Rosemont, IL, United States

I was dining at Steak ‘n Shake a few weeks ago with my 5 year old daughter. We ordered the chicken tenders, fried chicken salad, kids burger and chili. Half way through the chicken tenders I could tell the texture wasn't ho it's supposed to be so I cut the tender open and noticed it was still RAW. I checked the other tender and it was WORSE. I informed the waitress which informed the manager and the manager says " sorry will you like anything else?" I said well I'm not eating ANY of this chicken he said "DID YOU WANT ANYTHING ELSE?" With the worst attitude as if I was bothering him. I said no. The waitress informed me he will discount the bill even
Mentioning I probably won't even have to pay for anything at all. I get the bill and he removed my chicken salad off the bill only. I approached him and asked him to remove the tender meal as well and he said "why? You want me to remove that too?" I was so mad and said loudly i refuse to pay for ANY of the chicken and i hope my daughter doesn't get food poisoning from the RAW chicken we were served then we will never come back. He had the worse attitude. I will never ever go to steak and shake again. I posted to social media my picture of raw chicken and even had people share it. Raw chicken is NO JOKE. How dare your manager be so rude? Proper training is lacking... the service ALWAYS sucked but raw food was the last straw. What a shame

Steak 'n Shake Enterprises

Ci
Dec 28, 2017

Post your comment