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Steak 'n Shake
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Steak 'n Shake
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1687 complaints
17 resolved 1670 unresolved
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C
4:42 am
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The complaint has been investigated and resolved to the customer’s satisfaction.

Steak 'n Shake - bad service everytime

steak and shake never ceases to change their really bad service. This is the one place where you can go to the drive thru and 'always' get the worst service. rude managers, employees...this palce seems to hire the rudest degenerates you can find, namely, this location too and others. they will even trash talk customers at the window...to other employees for no reason at all...other steak and shakes do the same thing. People will rudely shove things at you--even the managers. The people working there are just rude classless people with no customer service at all...if you eat inside it's a different story and service is ok but the drive thru is just really bad. Not sure what kind of bad place this is, or chain but beware of steak and shake and the worst service possible and the lowest degenerates working there

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M
5:18 am
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Steak 'n Shake - rude and bad service

Anyone who goes to a steak and shake can understand it's very poor management and service that you find there. If you eat inside, generally you will get pretty good service, only because the servers are wanting a good tip. Go through the drive thru and depending on the time or day it can be good or bad. Have had problems with this steak n shake many times and for years with the night shift. Mgr by the name of Pat, who despite complaining many times, instead of being reprimanded for her ignorant and rude attitude was promoted to manager. i think that's a problem with this society that there are classless ###s who are managers of places, who do not have customer service abilities, and are abusive people and seem to lack any skill at all. These are the same people who are running the other idiots beneath them and then you get the kind of customer service you will end up receiving, which is none. If you go durign the day the day shift is generally pretty nice from experience, but during the night that particular employee is always working there. I've eaten inside this location with no problem, but the drive thru can vary off and on. There is an obese hispanic manager too who is very rude...it seems uneducated idiots who are managers at these fast food joints, feel they have the place to be abusive to customers. I went through the drive thru only to receive negative treatment from the drive thru employees, seemingly even ruder treatment from the creepy manager, pat, who was trash talking me to the employees... who instead of having them hand me my food, had to come to me and rudely hand me my food, because she knows I do anything to avoid having any contact with her. how immature is it for a manager to act in such a juvenile way and to also trash talk people, for no reason, and come and hand them their items in a rude way... for no reason at all...just because they seemingly just have problems...why are idiots like these people even managers of any place...or location when they lack the ability to be anywhere near normal or professional and are only rude or mean or abusive... it isn't just this steak n shake it's many of them... too many rude and immature people working there who aer rude to customers as well and treat them in a negative or mean way...worse I personally complained to the management in the past and received nothing except mistreatment from general managers as well who then promoted the person I was complaining about. The moral fo the story is--those who are abusive and lack skill, are the ones promoted so they can continue with their nasty saga...

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L

Why are homeless people allowed into your restaurants. They sit there for hours stinking up the place. The seats are empty around them because no one wants to sit next to them because they stink. What about the heath issues? Their germs, their dirty clothes... doesnt that pose a health issue? I was at store 704 and there was a old homeless man siting there. He stunk! He was mumbling something about a gun, killing someone... and then a bomb. I was glad when a Blonde manager asked him to leave. Dont know why he was even allowed to be there in the first place. It seems like the times have changed. Never saw that when I was young, homeless were'nt allowed in restaurants. They could get food, but they had to take it with them.

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R
Feb 03, 2017 5:01 am

What if they wanted to eat too? If they stink just don't sit by them. If they don't pose a violence threat, you suggest people kick people out because they stink? What if I gave someone money to go eat and they did? I don't think you understand how absolutely horrible and snobby you sound. Unless your health is threatened, maybe you should get over yourself.

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Just went steak n shake in the tanger outlet and gad a bad experience with the waitress she completely over looked my husband and myself. Playing with her key and looking everywhere but to us told us to get up to come to never would i go back there bad service.

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Me and my husband had dinner there last night. For one we got our drinks after they served our food. Two I ordered the pecan salad with grilled chicken to go, when I finally received I was charged for 2 salads, I went to pay my bill and have 1 salad taken off and the girl says would you like your other salad? I said no I did not order 2 salads only one. so wen the cashier took my bag I guess to make sure I didn't have two she noticed the grilled chicken was not on there. Then when we get home I find no Pecans nor cranberries in my bag. Bad Management! this was The Prattville, Alabama location

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E
3:23 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

Steak 'n Shake - erica furr

i went to steak nshake im a regular customer i put alot of money in with this company. i went to order me and my family two kids meals and a 4 for 4 meals and it literally took 35min. i dont know what happened to this specific location but it has went down hill in the last three weeks. i love steak n shake but im done with this one in perticular. i have to many problems each time and my food dont ever come out right.The new management sucks while i was waiting on the food ever time one of the servers would call back something he would get an attitude with the servers thats not good buisness at all. They are not organized at all they cant handle any type of rushes as i seen .They need to get it together. was a customer now i dont think so!

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Did you go through the drive-thru, or did you sit down? At my restaurant, we try to have you with your food and out of the drive-thru in five minutes (from the menu board to the window), but if you sat down? They were probably busy. If there was only a handful of individuals seated at the restaurant, then thirty plus minutes is atrocious, I agree. I sit down in a corner while waiting for my ride, and I can't remember a time when it took more than ten minutes, unless it was exceptionally busy, then it usually took twenty, twenty five minutes. Next time you submit a comment, please give us additional details. Guessing games aren't usually our forte.

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Steak 'n Shake - cold food and handling of my complaint

I had ordered dinner for my elderly mother and myself and drove about 10 minutes to pick up our order only to get home and find that the french fries must have been sitting out for some time because they were completely cold. I was so upset because we both were so hungry and I still have yet to figure out how to heat up french fries in the micro wave...

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L
12:00 am

Steak 'n Shake - horrific experience

I received a horrific level of service at Steak and shake in Georgesville Square. Sunday May 27, 2007. Our party of 8 began to arrive at approximately 8:30 pm. We were seated fairly quickly. A gentleman by the name of Rick came to take our order all of our party had not yet arrived so he took drink orders and brought some of us our drinks. About ½ hour later the rest of our party arrived and Rick came back to get our order. While we were waiting for our food we noticed that another group was leaving stating that the service was terrible as usual at this location no one had even came by to take drink orders and they were not going to wait any longer. Then we noticed people who came in after us also larger groups were getting their food and we were not. My friend who is diabetic asked how much longer it would be because she needed to eat ASAP due to taking her medication. The waiter rudely said he did not know that they were 6 people understaffed and she would just have to wait. She asked the female manager if she could have a bowl of cottage cheese that she would pay for and she was told no. Not only had we still not received our food but some of our party had still not received any drinks and when I asked for them as well as refills for he rest of us Rick yelled at me and said he was only one person and that he was under staffed and never offered to get us our drinks. So I decided to take matters into my own hands and get them myself. When I went behind the counter they had only 2 clean glasses and the place was a mess. Rick came out and said that I was not allowed back there. At this point I was very aggravated and asked him where I could get more glasses so my friends could have their drinks. He said that they didn’t have any and that he should make me leave because I was violating some policy and he was going to call someone in you organization to report my actions. I calmly told him that I should leave anyway because of the level of service I was receiving in which he replied he was sorry and would keep my violation a secret just between he and I and not make me leave. At this point I had all but lost my appetite for your food and encouraged my party to leave. We left at about 10:30. On the way out some of our party asked about the food the waiter said it would not be out until after they were done with another tables order.

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L
12:00 am

Steak 'n Shake - inappropriate handling of milk shake

I went through the drive thru and ordered a large banana milk shake. When I reached the window the lady on the window was complaining about everything and anything. After sitting there awhile she finally yelled to a coworker hey get this lady a strawberry shake and she can go. Well I ordered banana, no big deal I corrected her, she corrected him. She brings me this tiny cup. Keep in mind I paid three dollars and sixty some cents for a large shake. I asked her about the size and she said they only come in one size. I parked my car walked in and asked the manager if this was a large shake. She said no. I was lied to. No big deal she was very nice and was having a large shake made for me. Okay, this is where I got really pissed. The girl on the drive thru saw me during my discussion with the manager and when the guy making the shake came out with it she said something to him and he brought the container up to his face as if spitting in it. I immediately said hey do not spit in my shake. The drive through girl, not the guy, said he was not spitting in it, he was smelling it. Get your face out of my shake. I will never return to the Steak and Shake in Burlington, NC By the way the drive through girl got very mouthy with me, even after the manager told her to shut up. Rude. Nasty.

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S
May 13, 2008 5:01 am

eeeeeeeeeeeeeeeeeeewwwwwww. I had heard they spit in the shakes. I didn't believe it then, but I sure do
now. I will never eat or drink there again. What a disgusting story. I can tell it's true. No one could ever
make up something like that. I just hope I never drank any of the spit ones.

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B
Feb 12, 2007 5:01 am

While I understand that this situation was frustrating and inappropriate, your best bet for getting some sort of results is filing a complaint with the Steak 'n Shake district office where you had the problem. You can contact them at www.steaknshake.com

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V
12:00 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Steak 'n Shake - poor service and food

I was at steak n shake twice this week, the first time the waitress forgot several things,we had to remind her. The first time I went with my brother and nephew who were from out of town and I had bragged about steak n shake how good the food was. This time it was disappointing we ordered the taco salad it was mostly lettuce and they had no salsa or sour...

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