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Steak and Shake / inappropriate handling of milk shake

1 United States Review updated:

I went through the drive thru and ordered a large banana milk shake. When I reached the window the lady on the window was complaining about everything and anything. After sitting there awhile she finally yelled to a coworker hey get this lady a strawberry shake and she can go. Well I ordered banana, no big deal I corrected her, she corrected him. She brings me this tiny cup. Keep in mind I paid three dollars and sixty some cents for a large shake. I asked her about the size and she said they only come in one size. I parked my car walked in and asked the manager if this was a large shake. She said no. I was lied to. No big deal she was very nice and was having a large shake made for me. Okay, this is where I got really pissed. The girl on the drive thru saw me during my discussion with the manager and when the guy making the shake came out with it she said something to him and he brought the container up to his face as if spitting in it. I immediately said hey do not spit in my shake. The drive through girl, not the guy, said he was not spitting in it, he was smelling it. Get your face out of my shake. I will never return to the Steak and Shake in Burlington, NC By the way the drive through girl got very mouthy with me, even after the manager told her to shut up. Rude. Nasty.

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  • Bo
      12th of Feb, 2007
    0 Votes

    While I understand that this situation was frustrating and inappropriate, your best bet for getting some sort of results is filing a complaint with the Steak 'n Shake district office where you had the problem. You can contact them at

  • Sh
      13th of May, 2008
    0 Votes

    eeeeeeeeeeeeeeeeeeewwwwwww. I had heard they spit in the shakes. I didn't believe it then, but I sure do
    now. I will never eat or drink there again. What a disgusting story. I can tell it's true. No one could ever
    make up something like that. I just hope I never drank any of the spit ones.

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