3 years after I bought my previous mattress which delivered its moneys worth, me & my wife decided to get another mattress. Since we both have sensitive backs we decided to purchase something that would last longer than 3 years. We went to Sleepys after trying out a few mattresses we short listed a Simons mattress for $700 with a 10 year warranty & Sealy mattress for $450 with 3 year warranty. We really liked the Simons for its feel but were hesitant because of the price tag. The salesman was all supportive of the pricier offering & said that the extra money is worth it as you will get a 10 year warranty & it will stay nice & firm for a very long time.
We order it & it arrives promptly on Jan 11th. Within few weeks the mattress started to sag & we started getting back aches. The sag was as much as the 3 yr old mattress that I owned prior to this. All this within a month of purchase!!
On Feb 15th I call Sleepys & logged a complaint & I was told an inspector would come over & take a look. After numerous calls back & forth with the inspection company they show up on March 7th. I called Sleepys on March 17th & they told me that my claim is denied as the sag is not 1.5 inches. I insist that the sag is getting worse by the day & our backs are aching beyond control & I was told I can get a second opinion, but only 60 days AFTER the initial inspection! I told them that I don't want a refund, just another mattress as the sag is really hurting our backs. I was denied even that.
This is a total rip off for a mattress that they claim to have a 10 year warranty on. They sold me a defective mattress & refuse to honor their warranty. I am going to have to consult a lawyer regarding this.
NEVER EVER WILL I BUY FROM THEM AGAIN & I WILL MAKE SURE THAT I CONVINCE WHOEVER I KNOW TO NOT BUY FROM THEM.