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Mattress Firm Customer Care Service

Mattress Firm Inc.

5815 Gulf Fwy
United States - 77023

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Mattress Firm Complaints & Reviews

Mattress Firm / placing a order

Nicholas butler on Sep 14, 2017
Goodmorning, my name is Nicholas butler. I recently was at mattress firm located in California, Md. I was told the mattress I wanted to purchase had to be ordered, and if I placed it that day, which was sunday, that I would revive it on Wednesday when the truck came. I explained to the...

Mattress Firm / simmons legends, winward mattress

elaineg12 on Sep 8, 2017
We purchased this mattress in tucson, az on 2/11/2017. The mattress is a luxury firm but after 5 months all of the foam is breaking down. Absolutely no more support. I spoke with a supervisor named hector on 9/3/2017 and he was willing to let me exchange for a different cheaper mattre...

Mattress Firm / delivery

Alex Sepulveda on Aug 24, 2017
We purchased a mattress on Tuesday, and selected Thursday as the preferred delivery date. We provided a primary and secondary phone number to be reached between 4 PM - 6 PM, but hadn't received a call. When we reached out at 6:45 PM, we were told they arrived but called what ended up being...

Mattress Firm / delivery

Sheila Miller on Aug 14, 2017
On Saturday July 29th we went to Mattress firm to purchase a NEW bed, we left excited that our new bed would be delivered on sunday July 30. Great customer service, couldnt have been more pleased with everything. Sunday Rich had put the old box springs out on the front porch to * help *...

Mattress Firm / mattress purchase - horrible customer service

pencilsmear on Aug 6, 2017
I will never buy from Mattress Firm again after my experience with Kurt at the Springfield location. He was ready to put through the order with the full list price and I had to actually ask to be charged the advertised holiday sale price. I also requested the advertised free shipping offer for...

Mattress Firm / quality of. mattress, lies

Reuben1961 on Jul 29, 2017
We purchased a mattress that we thought was of high quality, but it's not. The mattress is sinking on both sides and a hump in the middle. The box springs sound like they are broken, when getting in and out of the bed. We reached out to the store where we bought it, the manager told u...

Mattress Firm / sales rep was inappropriate

Sherry Mahaffey Murphy on Jul 23, 2017
My daughter and I visited one of your stores in Christiansburg, VA today July 23rd 2017. We came in to inquire about the Queen Mattress on sale for less than $200. The salesmans name was CJ and I told him that I am looking for a new mattress for my daughters new apartment. He asked if she...

Mattress Firm / mattresses and vibration system

Ted Harty on May 19, 2017
On 4//1/13 we purchased a split King with the vibrating adjustable box and frame from Mattress Firm. Total Price: $11, 286.88... For about 8 months, all was fine. Then I called and complained there was a problem. After 5-6 months of sleeping on a extremely lumpy bed I called many more...

Mattress Firm / customer service (or rather lack thereof, and inability to receive my refund

d brog on Apr 25, 2017
To whom it may concern RE: customer service and refund Date: 04252017 I purchased mattress and was informed by the sales person (manager), of the date and time for delivery and the delivery persons would call prior to delivery. The notification time I was given by the sales manager, passed...

Mattress Firm / getting the wrong mattress

Mick Vez on Apr 19, 2017
My name is Michael I Perched a mattress yesterday when I got it home an out of the Plastic bag I noticed the mattress was not what I sampled in the store And called Tony the store Manager an sad I think I got the wrong Mattress cause the one I have is way to firm ...with out a moment...

Mattress Firm / red carpet delivery service/for mattress & bed frame

Kurt Zeugin on Apr 11, 2017
On April 2nd, I purchased a Beauty rest mattress from the Antioch/Brentwood, CA location, which included a java bed frame. These items were supposed to be delivered and set up on April 8th. On April 8th, the "Red Carpet Delivery" service through Mattress Firm, delivered the mattress and...

Mattress Firm / simmons beautyrest queen

Debbie0829 on Mar 2, 2017
I have a simmons beautyrest that is sagging on the right side and the storage box spring is broken. After having inspection kit and sending pics, I was given a $1210 credit and purchased a replacement, on delivery was told there were stains on my mattress. To look at the mattress they...

Mattress Firm/Sleepys / beautyrest ultimate firm mattress

Silwest on Feb 12, 2017
I bought last year what I was told was sleepy's finest and strongest beautyrest mattress model s151715/omat. After less than a year it started to breakdown. And slope. With a cost of over $4000 for a mattress I thought it should last at least 10 years. I asked for help and was called and...

Mattress Firm / worst shop ever!

Suzz on Jan 25, 2017
Their website was easy to use, but unfortunately that's the only good thing I can say about these guys. I bought a mattress from them and it was delivered to the wrong place. Mattress Firm support seemed to care but he didn't. He said that I'll get my mattress soon but they need some extra...

Mattress Firm / selling product not fit for use

Tiffany_2017 on Jan 21, 2017
Not fit for even a 40lb child I purchased the twin mattress 2 weeks ago from a Mattress Firm near my home. It was for the top bunk for my 5 year old daughter. When I was in the store, I looked at the mattress and felt that it would be sufficient for my 5 year old that weighs 40 lbs. Since she...

Mattress Firm / service

A cheated spouse on Jan 11, 2017
The store Manager Brittany Youmans at Covington South, Louisiana, seduced and had sex with my husband in the store while he was shopping alone for a mattress. She told him that she regularly has sex with her co-workers, specifically mentioning a guy called Doug from North Dakota, who had...

Mattress Firm / warranty issue

Chevie1028 on Jan 6, 2017
My husband and I bough a Beautyrest mattress in the fall of 2011. Up until now we loved our mattress. This past October we noticed that a spring broke and put a hole into the Side of our mattress. Once noticing the hole we immediately notified sleepy/mattress one. After sitting on the...

Mattress Firm / mattress firm empty promises - will not refund money

Andriuska99 on Jan 1, 2017
To whom it may concern, We purchased the Tempur-Contour Elite mattress on 24th of August in Mattress Firm Store in Orland Park Illinois. We read a lot of good reviews about the Tempur-Pedic mattresses so decided to try it despite pretty high price. I do have two herniated discs, and wa...

Mattress Firm Cedar Park Texas / sagging tempurpedic 150 days old 4000.00 dollars

Renay Hightower on Sep 24, 2016
mattress firm says they donot handle temperpedic warrantys I have to file a claim with temperpedic very rude customer service in store said too bad also refuse to call company manage told me to go on line to contact temperpedic myself all I want is replacement or upgrade if I have to

Mattress Firm / false advertising

Marjorie Willich on Aug 7, 2016
On 7/30/2016 I purchased a mattress set from this location at $2446.82. They have a price match guarantee when you find the same or similar under a different name for match the price plus 10%. I found the same for $ 1947.00 yet they refused to honor the price match. Kept giving me a song...

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