Mattress Firm Customer Service


Mattress Firm Inc.

10201 S. Main St.
United States - 77025

Customer Support Phone Numbers

Mon8:00 AM - 4:00 PM
Tue8:00 AM - 4:00 PM
Wed8:00 AM - 4:00 PM
Thu8:00 AM - 4:00 PM
Fri8:00 AM - 4:00 PM
Sat8:00 AM - 4:00 PM
Sun8:00 AM - 4:00 PM

Mattress Firm Complaints & Reviews

Mattress Firm / leggett and platt adjustable frame

Oct 04, 2019

Your company delivered a defective adjustable frame on August 22, 2019. After 2 weeks, the frame has no power, and the frame is stuck in a flat position. I have called Leggett and Platt several times, and was told a ticket was opened, and a servicemen would call to schedule service after...

Mattress Firm / service

Sep 28, 2019

From: Ms. Marilena Mattos Customer 1650 Hwy.36 W apt.262 Roseville MN 55113 To: Mattress Firm Corporate Office 10201 Main St Houston, TX [protected] About: Mr. Jason Hepola Manager Mattress Firm Rosedale Center 1723 County Road B2 W Roseville, MN 55113 Ref: Formal...

Mattress Firm / customer service/rude employees

Sep 25, 2019

Mattress FirmMy wife and I just purchased a mattress from the above location. My wife went to pick up the mattress since I work late they assured us they would tie the mattress to the car. They attempted with no effort and obviously they didn't tie it right and they said just drive slow. My wife...

Mattress Firm / recent mattress order

Sep 14, 2019

I devoted 3.5 hours to cancelling this order and could not accomplish that with multiple chatbot attempts and many phone calls to customer service. I simply want the order cancelled. Delivery cancelled. Full refund to my Visa card. Here is the info: Order Placed: Sep 14, 2019 Order Number...

Mattress Firm / delivery

Sep 11, 2019

I was given a two hour window so I arranged to only miss a half of day of work. I put all the old stuff outside on the deck to save time. An hour and 15 past my window, I found the tracking app. Only to see it was going to be another 45 minutes. I now had to miss the entire day of work...

Mattress Firm / bad in store experience and even worse customer service

Sep 02, 2019

I will save the bad in store experience for when a real live person actually gets back to me. As far as customer service goes. I contacted the live chat yesterday after my store experience to discuss what happened. Waited a long time to be connected and when I finally did it was a huge...

Mattress Firm / driver

Aug 23, 2019

A Mattress Firm box delivery truck sped down our road this evening. It was getting dark, with more than a dozen children out playing. He was traveling at such a high speed, he didn't see, or didnt acknowledge the stop sign. I yelled out to him that it was there, he ignored me. He actually...

Matress Firm / mattress

Aug 01, 2019

Ordered a mattress and box spring with a specified delivery date as provided during the web order. the schedule date was confirmed between 8am and 8 pm on friday 8/2 with an email and phone call 2 hours prior. I scheduled time off from work for this. Got home from on 8/1 and queen mattre...

Mattress Firm / staining under waterproof cover...

Jul 28, 2019

Mattress FirmFirst mattress arrived with huge middle indentation. They replaced it under the " comfort guarantee." I photographed a noticeable left side indentation., but decided to overlook it to avoid the hassle. I used a waterproof protector sheet and a mattress pad under the sheets. Creepy brown...

Mattress Firm / adjustable base for hybrid mattress

Jul 22, 2019

"today, july 22nd, at noon my adjustable base was delivered and upon receiving it fresh off the truck, it does not work?!?! The delivery crew was not able to get it to work with the remote. I wanted to send it back but I was advised by mitch goldman, the manager at the downingtown store...

Mattress Firm / kingsdown mattress.

Jul 16, 2019

We have purchase a very expensive mattress from sleepys. Shortly after it was sagging. Now it has got to the point that it so bad sagging so much we can't sleep on it. It causes pain. We followed the directions and filed a claim. Did all the pics and waited. We now received a decline...

Mattress Firm / warranty sales

Jul 16, 2019

We bought an adjustable frame when we bought our mattress. The frame came with a free warranty. The sales associate wanted us to buy a different warranty for $249. I didn't see the point. She explained that this warranty would cover ABSOLUTELY ANYTHING that went wrong. So we bought it. Now...

Mattress Firm / accurate size of king mattress

Jul 10, 2019

Purchased a beautyrest pillow top mattress (standard king size 76x80) - known and listed on website. Received mattress it is 74x77 inches. Called got a lady Crystal who was useless, said she emailed her manager Sean, I call speak to Sean he acts clueless. Thank god for Roy who atleast...

Mattress Firm / delivery process

Jul 10, 2019

To whom it may concern, I purchased a mattress during your fourth of July Sale at the following location:3299 NW Randall Way Ste 113, Silverdale, WA 98383 The sales person my family dealt with was Cheryl, she was the store manager at this location. Cheryl had provided a quote for me at the...

Mattress Firm / sales personnel

Jul 09, 2019

Totally unacceptable personnel. I was lied to and grossly overcharged when I bought a king size mattress for $4000 and was told it was 100% natural latex. It is not it is polyurethane foam. I only found this out after having been crippled barely able to walk for months and losing work...

Mattress Firm, Roscoe Village, Chicago. Victor Wilkins / service

Jul 06, 2019

Re: Order Number S025824240 On May 25th, we bought mattresses for our son and fiancée' in Phoenix, and our daughter in Chicago. A couple weeks later, we bought ourselves one in Tulsa. To say we have spent close to $10, 000 in the last month or so is accurate. Keith in Tulsa was amazing...

Mattress Firm / failed delivery

Jul 01, 2019

Negative Stars...First thing my delivery was scheduled for Sunday. I received a call on Thursday stating my delivery was scheduled for Friday. So, I phoned the store several times and told Jun & Sterling I can't take off from work and that my delivery was supposed to be for Sunday not...

Mattress Firm / service at tyler, texas store

Jun 23, 2019

I have been shopping for a mattress for several weeks now and have involved with your online department and in the store. I have been working with Michael and Mitchell at the Tyler Texas store on South Broadway and Kelly Bonner online. I had the store work with me on a quote for the Homage...

Hampton & Rhodes Mattress / product: mattress

Jun 17, 2019

My mattress Hampton & Rhodes limited edition cooperleaf mattress. By my head board the mattress is sunk in toward the floor lower then the foot of my bed and the side I sleep on is have a sink hold a big dent on that side. I have turn my mattress about eight times in two years still...

Mattress Firm / king mattress and customer service

Jun 16, 2019

On 6/13/19 we had made a purchase w/ a sales associate at ur buffalo & sky pointe location he failed to advise us on a lot of missed info that I was then informed on by another location associate at a diff location. I'm extremely upset /the interaction not to mention he forgot to add...

Mattress Firm / associated stanley carpel

Jun 15, 2019

Store #110138 Associated Stanley Carpel My customer is # C002664128 Luis C Guerra [protected] cell Friday 14 i bought a mattress Mr CARPEL he never gave me the return policy, just the main bill printed in his PC, today try to return i found that i need to paid $89.00 dollars for pickup plu...

Mattress Firm / service

Jun 12, 2019

Bastrop Texas -They did not have size but will order and deliver. I went back to store on June 5th to get delivery date because I had request day off from work. They said June 12th. On June 12thI called because I did not receive reminder call. I was told we not doing delivery because it...

Mattress Firm / empty promises

May 17, 2019

Purchased a mattress this past Tuesday. Was told the truck would bring it in Thursday. And in fact, I could pick it up around noon on Thursday. Around 6 pm, Thursday I stopped by to get the mattress I purchased. No mattress. In fact it was not even scheduled to be delivered to the store...

Mattress Firm / service complaint

May 13, 2019

To Whom It Concerns I had a service problem at the Mattress Firm at 625 S. Colorado BLVD, Denver, Colorado [protected].I would also like to add that I had more problems with the service 6 years ago with a sales representative named Ann.I was given free Delivery for her Rude Service and mistake...

Mattress Firm / sexual harassment on employees

May 01, 2019

Jude George and Aaliyah barrientes have both been preforming disorderly conduct with each other at work yesterday at around 6:00 Pm April 30 2019 I caught them in the parking lot together while Aaliyah was on the clock. Within Seconds Jude Rushed into his car as soon as he saw me pull up...

Mattress Firm / employee not paid

Apr 19, 2019

Worked with this company for over 3 years as a driver deliverying in the Atl area. Third party contractor walked out which was hired by Mattress Firm. So Mattress firm say they will be paying us for lost wages months later no money given to workers and they expect to continue to work. I...

Mattress Firm / sleep tracker

Mar 11, 2019

I was told when I bought this mattress I was untitled to a sleep tracker and that I was to go on line and submit my information and it would be mailed to me, well all I get online is that my request is being processed and nothing more. I would not have made such a big purchase had I not...

Mattress Firm / mattress delivery

Feb 04, 2019

We were given a window of 1:30-3:30 during which our mattress would be delivered on Sunday, February 3. At 3:30 I called Mattress Firm in Torrington and the manager, Steve, said we were the "next stop", and the truck would be there soon. We called back at 4:30pm, still no delivery. Store...

Mattress Firm / mattress not delivered

Jan 26, 2019

Mattress FirmI get a call from jose (‭+[protected]‬) at 7:54pm stating that they are "running later than expected, the car completely turned off and waiting for my boss which is in anaheim, and i'm in walnut" jose continued with "would you still like us to deliver or reschedule for another time?" I said...

Mattress Firm / I am complaining about a mattress and box spring

Jan 24, 2019

We purchased a mattress and box spring for my son five months ago. Unfortunately, the mattress has sagged at least 6 inches and the box spring is broken. We went to the store and the woman agreed that the mattress and box spring needed to be replaced. She said we had to go to the...

Mattress Firm / mattress and customer service

Jan 22, 2019

Wish I had read the reviews before I purchased... My 1st purchase was a floor model on clearance. My previous mattress of 10 years had been a floor model as well and I was very happy with it for a long time, so I was totally fine with doing it again. It was very uncomfortable and...

Mattress Firm / beautyrest mattress and box spring

Jan 16, 2019

Bed has no support. Gives us backache very bad, we would like refund or credit for another mattress and box spring. We purchased the set in February 2018. Mattress set has ten year warranty. We paid $1622.67 for the set. Simmons is manufacturer, sku number is v000061529 mattre...

Mattress Firm / the mattress we bought from mattress firm

Nov 27, 2018

Mattress FirmOn 11/14/2017 we bought a mattress from Mattress Firm Largo #[protected] Ulmerton Rd. Ste 854, Largo, FL 33771, Phone: [protected]. Today, 11/27/2018 the mattress is very saggy and is giving us back aches and it has lost it's ability to support our bodies. We bought this mattress because...

Mattress Firm / store manager cherry rd. rock hill, sc. chris bryant

Nov 22, 2018

Sirs: Your manger at this store list Mattress firm on his personal face book profile with your logo and states he is the store manager there. He has taken store pictures, and asked customers to come in for sales consistently as a spokes person for Mattress Firm. However on the same page he...

Mattress Firm / mattree philadelphia pa on oregon ave 19148

Oct 10, 2018

Mattress FirmI bought a mattress and basically was told I am lying and my moms lamp is Broke. Never buy anything thing from you again unfortunately. ________________________________________ From: Jerry Sergiacomi Sent: Monday, October 8, 2018 11:39:52 AM To: Edward Malone Subject: Re: Lamp Morning just...

Mattress Firm / delivery

Oct 05, 2018

Ordered box spring off website to be delivered that evening. Never got a call or anything for my box spring not to show up. Call customer service representative Michelle Travis to wait on hold for 30 minutes then to be told I just barely ordered it yesterday like I'm wrong for calling...

Mattress Firm / customer service

Oct 03, 2018

Me and my wife were racially profiled in their Lansing Illinois store. They are only about making commission of a sale. The sales associate I dealt with tried to tell me that all I want is a quote And they're in business to sell mattresses not give quotes. I told him I was going to...

Mattress Firm / order# s008310202 mattress

Sep 30, 2018

I have attempted to file a warranty claim on the mattress that I purchased with absolutely no help. The online service did nothing for me, and the third party service is not available in my area. I have also sent a letter with all my information to the Home Office and did not even get a...

Mattress Firm / mattress and box spring

Sep 29, 2018

[protected]. HR200 ET MATT QUEEN PRIME...Purchased mattress and box springs on February 21, 2018, in Mobile, Alabama. I only sleep on this matress when I visit my daughter. Therefore there has not been a lot of use. 1. I made telephone contact with the local store. No help since the warranty...

Mattress Firm / beautyrest mattress from mattress firm

Sep 24, 2018

I bought a mattress that cost $900 for a guest room and did not really start using it until later. After the initial warranty had passed (120 days) we realized we are not happy with the mattress, you have the feeling you are sliding off the mattress and not really comfortable. I filed a...