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Mattress Firm Customer Care Service

Mattress Firm Inc.

5815 Gulf Fwy
Houston
Texas
United States - 77023

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Mattress Firm Complaints & Reviews

Mattress Firm / mattresses and vibration system

Te
Ted Harty on May 19, 2017
On 4//1/13 we purchased a split King with the vibrating adjustable box and frame from Mattress Firm. Total Price: $11, 286.88... For about 8 months, all was fine. Then I called and complained there was a problem. After 5-6 months of sleeping on a extremely lumpy bed I called many more...

Mattress Firm / customer service (or rather lack thereof, and inability to receive my refund

Db
d brog on Apr 25, 2017
To whom it may concern RE: customer service and refund Date: 04252017 I purchased mattress and was informed by the sales person (manager), of the date and time for delivery and the delivery persons would call prior to delivery. The notification time I was given by the sales manager, passed...

Mattress Firm / getting the wrong mattress

Mi
Mick Vez on Apr 19, 2017
My name is Michael I Perched a mattress yesterday when I got it home an out of the Plastic bag I noticed the mattress was not what I sampled in the store And called Tony the store Manager an sad I think I got the wrong Mattress cause the one I have is way to firm ...with out a moment...

Mattress Firm / Red carpet delivery service/for mattress & bed frame

Ku
Kurt Zeugin on Apr 11, 2017
On April 2nd, I purchased a Beauty rest mattress from the Antioch/Brentwood, CA location, which included a java bed frame. These items were supposed to be delivered and set up on April 8th. On April 8th, the "Red Carpet Delivery" service through Mattress Firm, delivered the mattress and...

Mattress Firm / Simmons beautyrest queen

De
Debbie0829 on Mar 2, 2017
I have a simmons beautyrest that is sagging on the right side and the storage box spring is broken. After having inspection kit and sending pics, I was given a $1210 credit and purchased a replacement, on delivery was told there were stains on my mattress. To look at the mattress they...

Mattress Firm/Sleepys / Beautyrest ultimate firm mattress

Si
Silwest on Feb 12, 2017
I bought last year what i was told was Sleepy's finest and strongest beautyrest mattress Model S151715/OMAT. After less than a year it started to breakdown. and slope. With a cost of over $4000 for a mattress i thought it should last at least 10 years. I asked for help and was called and...

Mattress Firm / Worst shop ever!

Su
Suzz on Jan 25, 2017
Their website was easy to use, but unfortunately that's the only good thing I can say about these guys. I bought a mattress from them and it was delivered to the wrong place. Mattress Firm support seemed to care but he didn't. He said that I'll get my mattress soon but they need some extra...

Mattress Firm / Selling product not fit for use

Ti
Tiffany_2017 on Jan 21, 2017
Not fit for even a 40lb child I purchased the twin mattress 2 weeks ago from a Mattress Firm near my home. It was for the top bunk for my 5 year old daughter. When I was in the store, I looked at the mattress and felt that it would be sufficient for my 5 year old that weighs 40 lbs. Since she...

Mattress Firm / Service

Ac
A cheated spouse on Jan 11, 2017
The store Manager Brittany Youmans at Covington South, Louisiana, seduced and had sex with my husband in the store while he was shopping alone for a mattress. She told him that she regularly has sex with her co-workers, specifically mentioning a guy called Doug from North Dakota, who had...

Mattress Firm / Warranty issue

Ch
Chevie1028 on Jan 6, 2017
My husband and I bough a Beautyrest mattress in the fall of 2011. Up until now we loved our mattress. This past October we noticed that a spring broke and put a hole into the Side of our mattress. Once noticing the hole we immediately notified sleepy/mattress one. After sitting on the...

Mattress Firm / Mattress firm empty promises - will not refund money

An
Andriuska99 on Jan 1, 2017
To whom it may concern, We purchased the Tempur-Contour Elite mattress on 24th of August in Mattress Firm Store in Orland Park Illinois. We read a lot of good reviews about the Tempur-Pedic mattresses so decided to try it despite pretty high price. I do have two herniated discs, and wa...

Mattress Firm Cedar Park Texas / Sagging tempurpedic 150 days old 4000.00 dollars

Re
Renay Hightower on Sep 24, 2016
mattress firm says they donot handle temperpedic warrantys I have to file a claim with temperpedic very rude customer service in store said too bad also refuse to call company manage told me to go on line to contact temperpedic myself all I want is replacement or upgrade if I have to

Mattress Firm / False Advertising

Ma
Marjorie Willich on Aug 7, 2016
On 7/30/2016 I purchased a mattress set from this location at $2446.82. They have a price match guarantee when you find the same or similar under a different name for match the price plus 10%. I found the same for $ 1947.00 yet they REFUSED to honor the price match. Kept giving me a song...

Mattress Firm / Order fulfillment

Ap
ap7isback on Jul 12, 2016
I applied for the card, approved online, selected the go shopping link and could not use card. A few days later, finally, I could shop. Ordered merchandise, and now, over a month wasted, and numerous voice mails and emails cancelling order, got email from Olejo.com telling me I'd be...

Mattress Firm / Mattress Sagging, Warranty Claim Denied

My
My Sagging Mattress on Jun 16, 2016
After only fifteen months of use, our mattress has developed a "sinkhole" on one side of the bed. If measured properly, the deepest part of the indentation is over two inches in depth. The warranty requires that it be at least one and a half inches in depth to qualify as defective and in...

Mattress Firm / Unethical behavior by management

Kg
kgphx on Apr 12, 2016
March 19th I went to Mattress Firm at 4910 E Ray Road, Phoenix AZ 85044. The store manager, Josh Brown was working. When we entered the store a customer was walking out and replied, "Good Luck" to us. We should have left then but Josh seemed nice enough until we explained we had a certain...

Mattress Firm / Sealy Posturepedic mattress

Do
Dorothy Schmidt on Mar 25, 2016
I purchased two full mattresses, Sealy Posturepedic with frames, on Sept 25, 2015. I called the store to tell them of a problem with said mattresses sagging, October spoke with sales person who sold merchandise to us. She stated we would have to call back when the supervisor was there...

Mattress Firm Inc. / Horrible service, no delivery, no communication.

Un
Uncle Bear on Nov 29, 2015
Mattress Firm treats cancer patient HORRIBLY! Having been recently diagnosed with cancer of the esophagus, adenocarcinoma, which was caused by problems with acid reflux over the years, my Dr. suggested that I get an adjustable bed to help prevent acid from continuing to damage my...

Mattress Firm Inc. / Complete Failure to deliver

Re
Reviewer91548 on Sep 14, 2015
I purchased 3, 110.73 in mattresses and bedding from the Mattress Firm in Provo, Utah on 9/6/2015. I Matt, the sales person was absolutely fantastic! He arranged delivery to my home of all items on Saturday, 9-12-15 at approximately 9 am. Saturday came and at 11:30 am, I had not received...

Mattress Firm / High Pressure Rude Sales people

Ve
veggiequeen57 on Jul 6, 2015
This company used high pressure sales tactics to sell a Queen sized mattress/base to an elderly woman who wanted a full sized set... we have returned the mattress however they have refused to take back the bed base which is damaged, and was a floor model they needed to get rid of and too...

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