I purchased a mattress set from Sleepy's in Middletown, NY and I have had nothing but problems. I am now on my third mattress. The “Mattress Professionals” at Sleepy's will not let me exchange the defective mattress set or allow me to upgrade to a different mattress set without paying additional fees. I am now sleeping (uncomfortably) on the third mattress that they have sent me.
I currently have a S&F Plaza Terrace Room Firm King set. The first mattress that I received was extremely deformed with a huge lump near the head and a bent corner. They sent out another one the following day. The second mattress smelled like smoke (I am wondering if it was used) I thought the smell would go away but it didn’t. After a few days of sleeping on the second mattress a large depression formed and the mattress began to hammock. I laid a straight edge across the bed and measured a full inch of depression (inch and a half at the seems). My back was hurting and I could not sleep comfortably on the mattress.
I took my complaints to Sleepy’s and spoke with several people. I was given two options. I was told that I could have yet another mattress exchanged free of charge or I could pay for a comfort exchange. I reluctantly accepted the third mattress.
BEWARE: the newer type mattresses with their numerous layers of mystery foam WILL form depressions! Also watch out for all the not so obvious fees and the almost impossible NOT to violate warranty clauses. I have made several complaints with Sleepy's and one with the Better Business Bureau. I will be taking them to small claims court to get my dispute resolved. This whole industry is UNETHICAL. I felt like someone was trying to sell me a used car at every mattress store I went too.
The complaint has been investigated and resolved to the customer’s satisfaction.