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hot water heater installation

Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
barbara brinley
467 ridge rd
Lewisberry, Pennsylvania
United States
Phone: 717-932-5978
I recently purchased, on December 4th, 2009, an electric hot water heater, with the website, which says same day installation if ordered before 12 noon, well I called at 8 am to order it and they said that when my local sears store opened, at 10 am. they would be giving me a call to set a time frame of when someone would be out to my house to install it. Well, 10 am came and went and I finally called at 12 noon to see what was going on and they couldn't understand why no one had called me. So they said they would check into it and get back to me, well I heard from no one and called around 3 pm and to there dismay they couldnt understand why no one had called. So they sent my call over to the special teams dispatch unit and I spoke to them and they said the order was not placed until 3 pm., when I had spoke to numerous people throughout the day saying that it was placed and they were waiting on a contractor to contact me. This is so very disappointing and its false advertising because right on your Sears website it state: same day installation if ordered before 12 noon... I would like someone to contact me and would like an discount on this service. Please respond to my email and avoid my attorney contacting Sears... Barbara Brinley
Complaint comments Comments (1) Complaint country United States Complaint category Plumbing Services


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N  7th of Dec, 2009 by    0 Votes
To Miss Brinley,
My name is Brian and I am part of the Sears Cares Escalations team. I am sorry to hear about these issues with the installation of the hot water heater. I have sent this issue to a Case Manager and you will have contact within 24 hours. We are typically able to meet the same day installations, but there are times when we are unable and for that we do apologize. We would like to look into what happened and see if we can’t arrive at a fair resolution to this issue. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated. In the email, please provide a contact phone number and the phone number the hot water heater was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (briannga18) used to post here for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Brian J.
Senior Case Manager
Sears Cares

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