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Sears / Kenmore Elite Range / customer satisfaction not important

1 United States

Purchased high-end appliance because I trusted Sears/Kenmore. Previous experience with Sears products generally good except for a few random acts of obnoxiousness/ignorance on the part of some employees.

Stove was purchased 09/2007. In early 10/2007 the center element of the 3 element eye ceased to function. Service call resulted in a charge of more than $350.00 to repair. (That is approx 25% of the original cost of the range.) It was downhill from there; when I tried to contact the Rocky Mount, NC store manager he avoided meeting with me eyeball to eyeball but called my wife before I could get home. Of course there "was nothing" he could do for me! Abrupt and abrasive was the way my wife described the store manager. I then called Sears National Customer Service and spoke with "Peter". Peter advised that the store manager couldn't do anything to help me. When I disagreed Peter hung-up on me! Now mind you I have been calm, polite, considerate and reasonable. At no time did I demand anything nor did I threaten! I never asked for anything free - what I wanted to do was negotiate a more reasonable and realistic solution to my problem. But, I guess Sears is on the defensive these days and heading to sleazeville! I'm sure they are going to go down the tubes. Whatever happened to honesty, integrity, et al? Guaranteed customer satisfaction? - not at Sears. Will they get any more of my money - not one soue! Interesting, it will cost me about $400.00 but its going to cost Searsat least $3,000.00 (conservatively) just in the next month because I have bought a new house and will need appliances and equipment. So what goes around comes around wouldn't you say? Think twice before allowing Sears to take your hard earned!

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