I tried to either exchange or return a dehumidifier that was not working and was still under warranty to the Sears store that I bought it from. I had the receipt too. They called the manager and he informed me that I had to take it to a separate store that did diagnostic tests on it and I was to pay them $29.99 to diagnose the problem and then pay them to fix the dehumidifier as well. I have dealt with Sears all of my life . I have have always had problems from them as well but have over looked them in the past. Finally after 40 years of dealing with there bull ...DING ! A bell went off . I have finally decided to stay clear Sears. I can easily find stores with equal or better products that will stand behind there products. I was not very happy throwing away over $200. on a humidifier that can not be used. Everyone is eager to take your money but if there is a problem they don't want to take care of it.