Sears Calypso Washer / sear did not notify me of the lawsuit concerning the washer.
To Whom It May Concern:
On Thursday, December 6,2007 a qualified Sears technician serviced my Calypso Automatic Washer. During the evaluation on the washer while trying to determine the problem as to why the washer was not operating properly, the technician asked me was I aware of the class action lawsuit concerning the Calypso Washers. I informed the technician that no I was not aware there that had been any type of class action lawsuit with that brand. The technician further informed me to check the web site "calypso settlement.com" I was also informed by the technician that the problem with my washer was one of the reasons for the class action suit a malfunctioning "U-Joint Assembly". I further informed the technician that I have kept documents with previous problems with the washer since I had purchased it May 1, 2004. The following are the problems I have experienced with this washer: 1) June 2004 replacement of the Motor Pump , 2) August 2005 replacement of the Mico Computer Board 3) August 2006 replacement of the "U-Joint Assembly" ,Motor Pump and Wash Plate and now as of today Dec 6, 2007 replacement of the "U-Joint Assembly" AGAIN..
After being informed of the information about the Calypso Washers, I immediately made a phone call to Sears. I spoke with Jeannette (employee SJ314E) and she informed me that my Calypso washer wasn't in the group involved with the class action lawsuit. Jeanette was adamant that the lack of notification about my Calypso was due to "the fact " that my washer wasn't in this group . After further conversation with Jeanette I provided her with my purchase date, model and serial number but again Jeanette further implied and insisted that my washer wasn't in this group and that's why I was never notified of the class action law suit. I felt through the conversation with her that I wouldn't get any restitution. At that point Jeanette told me to ,"Contact Sears Legal Team @ [protected] and perhaps the Sears Legal Team can further assist you."
I am extremely disgruntled and upset with this matter. I am determined to get this resolved in a timely manner. I would appreciate your immediate attention to this matter. I am requesting to be included in this lawsuit . Please provide me with the necessary information and address for inclusion with this lawsuit since Sears did not care to make me aware of this pending case.
Brand Name: Kenmore Elite
Model Number: [protected]
Serial Number: CP47 05155
Purchased Date: May 1, 2004
Thanking you in advance for your cooperation
3139 Nottingham Avenue
Markham, IL [protected]
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