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Sears Brands

Posted: Sep 12, 2017 by    

refrigerator

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We bought a side by side Kenmore in 2010 and after the 3 year warranty ran out, the panel below the ice maker started to bubble. I called to pay to get the door replaced and they no longer sell parts for that refrigerator. So yesterday I received a product warranty to purchase for the product and bout it for 1 year. The tech came today and took pictures and now since theres a little rust around the bubble because its been 7 years, he had sent the pictures in and had a very long conversation with the other tech in the office and they decided that it would not be covered due to the rust. But my complaint is that the bubbles started first and about 3 more years it started to rust a little. Its a defect caused by the fridge and should be covered.
Complaint comments Comments (2)    Updated: Complaint country United States Complaint category Repair Services

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A  13th of Sep, 2017 by    +1 Votes
Sears is not the company was during my childhood and young adult years.
A  15th of Sep, 2017 by    0 Votes
We bought a french door LG fridge with MPA in 2010. Every year Sears Service had to come out and repair the fridge due to water leaking into the box pooling under the crisper. In Jul 2017, a tech came out several times only to find that behind the back panel is rust and mold. He took pictures and replaced parts but water still pooling under the crisper. The rust is so bad that the water is unable to flow to the drain. This is all because Sears tech's did not fix the original problem. After additional repairs and video pictures, a very long conversation with the Overflow Desk, they decided that it would not be covered due to the rust. Please don't consider that they sent the tech out every year under my MPA yet they say it is a repair problem not a MPA. But my complaint is that the constent water leak has caused the rust and mold. Its a defect caused by the fridge and the service tech's and it should be covered. Also, I can not put items in the back of the fridge or they will freeze. To fix this problem, the tech raised the tempurature in the box to 40 degrees. The ideal temperature range for your fridge is 35 to 38 degrees Fahrenheit. Bacteria growth starts tripling around the 40 degree mark. Could someone step forward and do what is right. Also, 32 percent of the service calls for this fridge is water under the crisper. So they are aware of the ongoing problem.

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Sears Brands Logo Sears Brands
Customer Care Service
3333 Beverly Road
Hoffman Estates
Illinois
United States - IL60179
+1 847 286 2500
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