Rogers / they do not have a complaints department
I was inquiring about the services which were included in the $20.00 Value pack on my cell phone. When I went to access something on my phone I was warned that there may be a surcharge. It recomended I contact Rogers.
So I sent an email, and the response I go was not clear. So I sent another email. Teddy H. had this to say.
Thank you for taking the time to write to us, we appreciate your
use of online customer service.
In your recent email, you have informed us that you wish to know what
your Essential Value pack includes.
In order for us to provide you accurate information and protect your
security, we will require additional information. Please respond
to this email with the following:
* Your full address (including postal code)
* Your account number
* Your date of birth
* Any passwords that may be on the account for verification
purposes (if applicable)
You should expect to hear back from us within 48 hours of receiving your
We appreciate your continuing patronage. Please contact us at
your convenience if you have any further inquiries.
For future email correspondence with respect to this e-mail,
please quote reference number 37622897
Rogers Online Customer Service
This was a general enquiry on a product listed on their site for Alberta. I di not see why they needed all the information that they asked for - Scammers ask for the same stuff.
So I wrote a letter of complaint and then I go this for a response.
Thank you for taking the time to write to us, we appreciate your use of
online customer service.
In your recent e-mail you have informed us that you don?t wish to
provide your account password via email.
The only password we?ll ever ask via email is the password/PIN on your
account. Not all customers have this password/PIN on their account. When
this password is added by our customers we advise them that it will be
required whenever the account is accessed by phone or email. Please note
we?ll never ask for your Rogers.com password via email only the password
that protects your account information.
We apologize for any inconvenience this may have caused and thank you
for choosing Rogers. If you have further questions don?t hesitate to
reply to this email or contact us at [protected]/7).
For future reference with respect to this e-mail, please quote reference
Rogers Online Customer Service
That is not what the first email said. It clearly states any passwords that may be on the account for verification purposes.
I called Rogers to complain. They do not have a complaints department.
To me their request goes above and beyond the reasonable request for information. I was only asking what was available to ALL customers in Alberta that had that plan.
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