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Rogers Communication / will not stop billing for closed account

1 Box 96 001 LCD 2Mississauga, Ontario, Canada
Contact information:
Phone: 1-888-764-3771

We have recently found ourselves caring for a elderly parent who, due to illness, is dealing with dementia. She is now in a full time care home and we have had to close her home and store her belongings.

We have been able to close all accounts except for her Rogers account. We have requested the account to be closed on June 15, 2008, speaking to the service department several times and with grandma talking directly to a service representative. We have tried emailing and talking to a service manager (who took a month to get back to us)

To this date the account is still open even though the phone was disconneted June 15th, 2008.

I wonder if this is the way that Rogers made its billions?

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