CB Telecommunications Rogers Communications Complaints #442-461

Rogers Communications Reviews and Complaints

Rogers Communications review: Terrible service! ( 1 comment)

Khan of Arnprior, CA

Jan 11, 2008 12:00 am UTC

I called 25th October 2007 to cancel my cable service. I was told i need 30 days notice. I told them ok fine i want you to cancel after 30 days. After 25 days i called back them again to make necessary arrangement to return TERMINALS to nearest Rogers shop. This time i was on hold almost 45 minutes, but shocking news for me was, according to them this is the first time i was making official request to cancel my cable service. I told the person i spoke before, time and date, but she could not find it. So i had to make another request, again 30 days notice. This time i got person name and confirmation no. I called after 5 days to make sure everything is alright (because of my previous experience). This time i was told that this person (rep) does not seems to find last conformation no. though he acknowledged that i called but can not find confirmation no. So guess what I had to go though again to make another official request to cancel my cable service.

Finally i got cancel my service and i am happy to go back to dish. It took me almost 2 months and several hours on phone to cancel my service. (what a waste of time).

HERE THINGS YOU SHOULD DO (BASED ON MY EXPERIENCE)

1. MAKE SURE WHOEVER YOU TALK GET HIS/HER NAME, BADGE NO OR CONFORMATION NO.

2. DO NOT CALL AFTER 30 DAYS. CALL AFTER 2 OR THREE DAYS TO MAKE SURE YOUR REQUEST HAS BEEN FILED. (AGAIN GET SECOND REP. NAME AND CONFORMATION).

3. WRITE DOWN DATE, TIME, PERSON YOU LAST SPOKE AND HER/HIS BADGE NO OR CONFORMATION NO.

4. WHENEVER YOU SPEAK NEXT REP. LET THEM KNOW PREVIOUS REP. YOU SPOKE WITH AND HIS/HER CONFIRMATION NO.

5. I GOT HUNG UP ONCE FROM CUSTOMER SERVICE BECAUSE IT WAS 8:45PM(EST) AND I BELIEVE THEY CLOSE 9:00PM(EST). SO DO NOT CALL VERY CLOSE.

I would never go back to Rogers again i know i have limited choices (because i am living Canada) but still it is not worth it to have any Rogers services at all.

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Xiao Jie

Scarborough, CA

2 comments

Xiao Jie of Scarborough, CA

Mar 07, 2014 8:15 pm UTC

Terrible Company

I have hard time cancelling the service. I called in to cancel the service. When I checked back in, my request was not proceed. I have to wait a month to cancel. I called so many times to make the cancellation done. what a waste of my time.

The reason I was very mad because Roger's billing always wrong. There are lot of charges that we don't usually expected. I was late paying the bill. I paid the late interest fee. On the next bill, I saw the restorial fee. I don't even understand. I called in to ask what this fee is about. The answer is this fee is for suspenstion account. My account was never suspended.

I will never go back with Rogers.

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834

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56%
Confidence score

Customer Service

+1 (416) 935-5555

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+1 (888) 764-3772

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+1 (800) 787-7953

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Chinese Language

+1 (800) 575-9090

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Pay As You Go

+1 (877) 559-5202

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Billing & Payments

+1 (855) 381-7835

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Wireless

+1 (855) 381-7839

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Internet

+1 (855) 381-7838

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TV

+1 (855) 381-7836

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Home Phone

+1 (855) 381-7840

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Home Monitoring

+1 (866) 210-4059

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Internet, TV, Home Phone, or Home Monitoring

+1 (866) 727-2141

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Small Business

+1 (800) 958-5000

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Enterprise & Medium Business

40019

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Rogers Communications emails

RogersCommunityForums@rci.rogers.com

100%
Confidence score: 100%

Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

Rogers Communications social media
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