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Relianceindiacall / relianceindiacall misleading / cheating customers!

United States Review updated:
88% 8
The Fine Prints: How RelianceIndiaCall confused (read:cheated) customers.
I have been using RelianceIndiaCall service for about 3 years now to call my family & friends in India. The voice clarity has been pretty good, not much of dropped calls and reasonably cost-effective too. However, a recent experience is making me re-think if I should continue using this service. Here's the series of interactions that led to my distasteful experience with RelianceIndiaCall:

(1.) Mail I received from RelianceIndiaCall on Dec 22, 2006.

"Dear Customer,

It gives us great pleasure to share with you, that Reliance India Call now has a million customers around the world. While we are justifiably elated with this achievement, what makes it truly memorable, is your commitment and trust in this relationship that we share over the last few years and which has made this happen.

We would like to thank you in this glorious moment of ours, through a special Celebration Offer. The Reliance India Call Celebration Offer calls now made to India benefits Reliance network (93 mobile, land line & 7.4 cents FWP numbers) other networks 7.9 cents.

Only 1st two recharges double talk time US cents per minute, billing pulse 60 seconds offer valid from 21st December 2006 18:00 hrs IST up to 31st January 2007 23:59 hrs IST offer valid for new registrations up to 15th January 2007 23:59 hrs IST terms and conditions apply, for details of the offer, please log on to our website." [Their website on Dec 23, had the same promotional details - double talk time on 1st two re-charges].

"So now, go ahead and enjoy the benefits of our Celebration offer during this festive season, as you continue to enjoy the same crystal clear voice clarity and other advantages that are unique to Reliance India Call. For any queries you can contact our 24/7 Customer Care Service1-888-6-RELIANCE [protected]) or log on to our websitewww.relianceindiacall.com. Assuring you of our best services at all times. Regards Reliance India Call team"

(2.) A second mail dated Dec 23, 2006, from RelianceIndiaCall confirming the above promotion (of double re-charge amounts for 1st two re-charges under the promotion.

"Dear Customer,
Greetings of the day!
As we understand from your mail, you have concerns regarding your recharge. This is to inform you that in this celebration offer under Prepaid plan you would get double the recharge amount on the 1st two-recharges done from the date of offer launched up to 31st January 2007 23:59 Hrs IST.

Further to inform you that there is no validity period for prepaid vouchers. The recharge credited to your account does not expire as long as your account remains active.

We hope, that we have helped you resolve the query. In case you require any further details/clarifications, kindly contact us through our website at www.relianceindiacall.com or by calling Customer Care at [protected] or email us at customercare@relianceindiacall.com.

Yours sincerely,
Customer CareReliance India Call"

(3.) So I went ahead and made 2 re-charges over a period of 1 week... All under their promo. scheme.

(4.) The 1st re-charge happened fine, and the double re-charge was credited to my account soon.

(5.) Now, after the 2nd re-charge, I realized I did not get the double re-charge credit :-? So I asked them why... Here's their response -

"Dear customer,

We at Reliance India Call have been truly overwhelmed by your response tour Celebration Offer. This is encouraging for us because we are constantly looking at ways to be of better service to you.

However, we request you to visit our website (www.relianceindiacall.com)and read the terms and conditions carefully before taking up the offer. This will help you get the complete picture of the offer before the celebrations start at your end. Assuring you of our best services at all times. Thanking you.

Regards,Reliance India Call team"

I have a strong aversion to companies that try to mislead (or is "cheat" the word here?) their customers by a whole lot of fine prints - for low ticket items like the referred one, how many of us do actually *read* all their lengthy user agreements??

- We choose a service based on certain broad criteria;

- Moreover, when it is a branded service (like that of RelianceIndiaCall), we are even okay with paying a slight premium (price) given the understanding that the service carries the company's implicit promise to not to cheat/mislead their customers.

But, what RelianceIndiaCall did - it is unprofessional to say the least. They might have a whole lot of fine prints (that keep on changing at a pace that you can not even keep a track of it) on their website that would allow them protection in all such cases; But, from the point of view of customer (and that too a regular one) - this tantamount to cheating!

Perhaps, in their view of being customer-centric (rather, lack of it), it might not be of any significance to them even if they lose a loyal customer. It's only when there's a spate of customer switches, then they might wake up one fine day and hold a Customer Retention Team meeting deliberating on the hows & the whys... And all this while, choosing to ignore the initial indicators of customer dissatisfaction.

This is indeed sad!


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N  25th of Feb, 2007 by 
Agree Disagree 0 Votes

RelianceIndiaCall - Another Indain scam!
United States

We have been trying to use their 1-866 nos and there no response, their website is also down.02/25/2007

We have lot of minutes charged to the account, and now there no service. Has this company folded , another Indain scam to fleece the customers with their Valentine offer.
A  18th of May, 2007 by 
Agree Disagree 0 Votes
Re: RelianceIndiaCall

I have to state that i am a regular user of your services. My RIM NO :- 09334841555 is an easy recharge number. But during last month i have a lots of problem with your services due to wrong charges. When i am calling any local rim no. as for 09334988828 at night between 11pm to 8 am per minute call is treated as Rs. 1/-. I have a lots of complain to customer care but they give me only a reference no & tell me your problem & wrong charges will solve & return respectively in next 60 hr. But after 60 hr a message comes on my screen form1232 that we check and found it all charges are correctly applied with no refund. The call charges on local rim no is also treated as Rs. 1/- between 8 am to 11pm. Now i am very tired with this problem. I want a permanent solution otherwise i used to leave your services. From last month i have charged about Rs. 375/- in wrong charging. My last reference no is 49803252 for Rs.187/-. i have also a complain for poor coverage in my town Bihar sharif. When i am calling anybody after few minutes call failed error occurred due to only one tower for whole coverage in bihar sharif. I have a request to u for best response in rural area besides bihar sharif . A large no. of towers are needed for best coverage. I have also a complain against your customer executive with area manager Mr. Tanweer in webworld (Jagat traders, fraser road PATNA) for bad manners & behavior. At last i wish my problem will be solved with my satisfaction. HAVE A NICE DAY TO YOU.

Thanking you,
MOB NO :- 09334841555
D  4th of Aug, 2007 by 
Agree Disagree 0 Votes
My problems with reliance about calling from mobile have been rectified. It was my mistake of a wrong complaint. I was dialing my destination no, once they ask me to press my destination no. You just enter the destination no & it goes automatically. Anyway thanks to Reliance.
N  10th of Nov, 2007 by 
Agree Disagree 0 Votes

RelianceIndiaCall - Fraud with added service!
United States

They offered a service to download a movie for the additional amount paid for calling. The movie download never worked. Called Customer Support several times only to be told that the issue will be resolved and they can not do anything else. I lost money paid for movie download.
A  19th of Nov, 2007 by 
Agree Disagree 0 Votes
I am also facing the same issue and talking to customer support. Looking at the download procedure, I realized that it will not work and I requested for refund. They refused. Then I tried to download and it does not work. No response from the company that provides download.
A  16th of May, 2008 by 
Agree Disagree 0 Votes
I am a longtime customer, but since last two weeks I cannot get access to your site to buy phone card.

How you can help me?


N  7th of Jul, 2010 by 
Agree Disagree 0 Votes

RelianceIndiaCall - Poor Service
United States
Phone: 999-999-9999

The RelianceInidaCall provides a very poor service. Generally the Card Recharge is down and we get message 'due to some technical problems we are unable to process your request this time'. We take standard response from the Customer Service Rep that the 'System is down'.

Very poor Service.
N  12th of Nov, 2010 by 
Agree Disagree 0 Votes
email mahen1958@hotmail.com
N  26th of Nov, 2012 by 
Agree Disagree 0 Votes
i m a reliance for the lasrt few years.. for the last 5 days i hve facing a problem with th connectioon and network...
i am not able to hear anything if someone call me and sam e case with th other person who is calling..
my area is banashankari 3rd stage.. bangalore, hoskerhalli
i hve reported to one of the customer care executive, but no actions hve been takem yet
if this is th service you are providing than i m sorry to say that it is very annoying..
plz go through th problem whch i m facing for the the last few days..

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Customer Service
A Block, 2nd Floor, Reliance Communications Limited, DAKC, Kopar Khairane
Navi Mumbai
United States - 400 710
+91 22 3033 3333
+91 22 3038 8005
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