Reliance Telecom Ltd - Guwahati Assamvery bad network

K
This review was posted by
a verified customer
Verified customer

I am reliance user in Guwahati assam, from last couple of month they provide very bad service, but they are unworried about this. I am try my friend cell from last 1 hrs but in my cell screen its flash "Networkbusy", or this number is not in use. What is this?

Responses

  • Sy
    syamkumar Jun 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Iam working in hyderabad and iam a reliance mobile customer. But i have many contacts in assam. I have taken reliance simcard i.e. all india reliance to reliance free. but there is no networking in assam, guwahati. I request that i would like to make free calls to guwahati. Becoz i have to make calls every day nearly 2 hours. Is there any scheme or rechargerable card in reliance to make me reliance to reliance free to assam, guwahati.

    1 Votes
  • Sa
    sahil singh Aug 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    yes the company is not serious with the complaints in th enorth east and the north east doesnot have any good plans like the rest india
    still in india execpt north east and j&k the pre paid connections are activated but not in this states why??????????

    1 Votes
  • Sh
    Shantanu Sep 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    the situation of network provided by reliance is getting worst day by day. if i want to make a call for 5 mins only, the line cuts for not less then 3 times. this has made us to carry anothe r mobile with some other network so that we can make calls . when ever we make complains, we get a complain no, which in return makes no improvment in the network. it is requested to reliance customer service to stop making the same excuse(technical fault) and rectify the problem. it is in fact a matter of shame for reliance and its poor service in guwahati. if reliance personels are going through this comment please and please check the problem, for we are post paid customers, and it becomes quiet difficult to change nos instantly

    1 Votes
  • Ta
    Taha Iqbal Hazarika Sep 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Everybody has complain against the network of Reliance mobile. I am a customer of Reliance mobile for last 3 years and now in my place (Puranigudam, Nagaon) I am getting the worst result in network. The Reliance network tower of Puranigudam, Nagaon has not paying the electricity bill amounting approx. Rs. 26, 000/- and the ASEB has cut the power of the tower. The generator is also not working. I think they should close their tower in puranigudam, Nagaon.

    2 Votes
  • Eo
    Eock wah Oct 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi, This is Rock from Richmond, BC have just arrived at this small city, guwahati 5 hrs back and took the Reliance Subscriber Identity Module on their request, but the service they are providind and gonna provid in future, I am very doutful how they can find the way out to serve the people, shsme on you all reliance... Atleast try to act with jenuine effort.

    2 Votes
  • Ku
    kumud dutta Feb 12, 2009

    I am a reliance mobile user for last 1 and half year. if someone calling me it shows switched off/not reachable/
    Really very bad service...what is the issue...

    2 Votes
  • i m reliance customer in guwahati, my home is in chandrapur.In this area the network of reliance is very bad. .i request on behalf of all people of Chandrapur area, to reliance please do something for better network in this area.For this we suffer a lot...

    2 Votes
  • Ma
    manashruby May 19, 2009

    Dump Reliance. It is the only solution...

    1 Votes
  • Jb
    JBq Aug 17, 2009

    This is not the very good. Thanksing u.
    JB

    1 Votes
  • Ch
    Chandra Sekhar Nath Aug 20, 2009

    This is regarding the Complaint No. [protected] lodged on 2.8.09 regarding non-receipt of Reliance Telecom Bill. Since then I have tried several times to contact your customer care department. I have given them my email id also several times but I am sorry to say that till date I haven’t received the bill yet. On 7.8.09 I contacted Kajori Sengupta, On 10.08.09 Mr. Bibhash Deb, on 11.8.09 Mr. Basab, On 17.8.09 Supervisor. I came to know from the supervisor that the mail has been forwarded to me on 10.8.09 but I am sorry to say again that till date I haven’t received the mail. She again forwarded the same on 17.8.09 while again I failed to receive.

    On 20.8.09 I contacted Mr. Chandan Sharma, then again Supervisor Poonam Sarkar who said that the mail has been forwarded again.

    Is this the kind of service you are providing and claim that you are No. 1? Its shameful to say that in more than 20 days time a bill cannot be generated and sent in the same city.

    Chandra Sekhar Nath
    Mobile No. [protected]

    1 Votes
  • Ba
    babapjn Aug 31, 2009

    Realince claiming that they are NO 1 service brand. but in Assam its worst no 1. they dont respond to the complaints. if u want to call customer care you should have free time to play with your mobile beacuse you wont get the the line in one atempt. they are oldest in assam. but serivice going down. we all should surender this worthless prepaid or post mpaid service.

    1 Votes
  • Ru
    rubulalom Sep 16, 2009

    hello I am from murajhar bazar under hojai subdivision of nagaon dist. of Assam state, that sir i am a consumer of your company and i am using pre paid mobile of reliance service . But i have notice that the said network is very irregular due to youe for man duty since long back . your network have service only six hours within 24 hours of the day.So everyone have facing more difficulties with the your networking service in the vested murajhar area.And also i inform that due to network trouble so many consumer have going tobe change of service provider instead og reliance service . kindly look into the matter and resloved as early as possible . Yours faithfully Rubul Alom, murajhar bazar, Nagaon Assam .

    1 Votes
  • Hw
    [email protected] Mar 24, 2010

    I too agree about the reliance network in assam. Per pay call plan sometimes seems to be costly when i have to pay Re 1. for 2-3 sec. The network is too poor that it get disconnected in between 1 min whereas i cud talk with the sam charge for 3 min.

    1 Votes
  • Is
    ishwar singh Apr 13, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I received a sms from TM-D2H that my mobile no. has been selected in lucky draw and I have won a Videocon DTH. I was told to regiester my address and mobile no. at www.d2hvideocon.com to get the gift. After registering I again received a sms to log in the site for getting the gift. There they have told me to deposit Customer Service Tax of Rs.440 in the account of Mr.Swapan Chowdhury Aur Account Number [protected] of State Bank of India, whom they have introduced as D2H VIDEOCON Senior Executive From Kolkata. I am sure this person is a fraud and is trying to make money by misusing the name of Videocon. Following is the copy of the instruction in the website:

    [Authorized Letter Priy Grahak Advertising Serve Ke Dauran Apke Mobile Number Pe Diya Gaya D2H Videocon Set Top Box With DVD Player Bilkul Free .Yeh Gift Apke Ghar Pe Delivary Hoga. Tarikh 15/04/2010 Aur Samay 2:30 Pm – 5:30 Pm. Yeh Registered Huye Pate Par Hi Delivery Hoga. Delivery Ke Samay Apko Dena Hoga Pahchan Patra Ka Xerox Jaise Driving License Aur Pan Card Ya Voter card. Yeh Teeno Me Se KiSi Ek Pahchan Patra Ke Xrox Dena Hota Hai Aur Pass Port Size Ke 2 Copy Photo. Yeh Sabhi Chij Apko Delivery Ke Waqt Dena Hai Aur Jis Vyakti Ke Naam Se Rejisterd Hua Hai Uss Vyakti Ko Upastith Rahana Hoga. Yeh Gift 3399/- Rupaye Ka Bilkul Free. Bhavishya Me Apko Rashi Bhugdan Karna Nahi Hota Hai. Lekin Apko Dena Hota Hai Consumer Service Tax Apka Consumer Service Tax Rs.440/- Only. Aap Apne Najdiki State Bank Of India Jama Ker Sekte Hai. Jama Ker Ne Ke Liye Account Name Swapan Chowdhury Aur Account Number [protected].Yeh Account Name Aur Account Number D2H VIDEOCON Senior Executive From Kolkata. Deposit Last Time: 3:30 Pm And Date: 13/04/2010. Aap Ke Service Tax Bank Me Jama Hone Ke Bad Bank Ki Taraf Se Apko Diya Jayega Deposit Rasid Ko Fax Ker Na Hota Hai. Fax Number 011- [protected]. Fax Ker Ne Ke Bad D2H VIDEOCON Ke Adhikari Apko 4 Ganto Ke Ander Apko Call Karenge. Kisi Karan Aap Agar Yeh Consumer Service Tax Jama Nahi Kerte Hai Toh Apka conform Delivery Radd Ker Diya Jayega. Priy Grahak Niyamo Ka Palan Kare Aur Anand Ke Bharpur Labh Uthaye.]
    Kindly do the needful to get the fraud punished for such a fraudalent activity, i am posting this because m using reliance no.n sms come in my reliance no...

    0 Votes
  • Nekibur Rahman Jun 01, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I am from village Bhomolahati, between Bezara and Baihata chariali of district Kamrup, Assam. The people of this area has been using Reliance service since when mobile service came to this area. At first the service of network was not too bad. But since last 2 years, all the huge area including Bezara, khehenipara, barpalaha and the greater Bhomolahati do not cover network. Meximum times the mobiles show not reachable. Although network come to the screen, we cant talk clearly. Our mobile bills are wasting everyday. We always complain at customer care calling [protected]. But the executive always gave us a new complain number. But they never do anything. Last year 2009 we the subscribers called a meeting. We decided to meet the regional head of Reliance at Guwahati, we went many people to reliance office at Khristiyanbosti office. But they told us to meet officers at sixmile office. We rushed to sixmile office. We met there many officers. But they did not responded us. We gave the petition copy to an officer, but he kept our letter at dustbin in front of the villagers. From that day we give up Reliance. All the people of this area are now using Aircel SIM... Because an Aircel tower has been located at our village. I just request to the all india head to guess our problem coming here. Thanks... NEKIBUR RAHMAN, (E mail at Neki.[protected]@gmail.com) [protected]

    0 Votes
  • Ja
    jaan comm Jul 28, 2010
    This comment was posted by
    a verified customer
    Verified customer

    i am the sole distributer in baihata chariali area for last 5 year's .i also ask the top official to improve network condition in baihata chariali.but they never do anything..that's why i surender my franchise from reliance.RELIANCE IS THE WORST AND THE OFFICER ARE FRAUD.i have establish relince mobile in that are.i work heard for them.but they did't give my claim money.MR.S.BARDOLI i did't belive myself that as a assamese people like u do such bad thing to me.i hope people of assam never forgive u.

    0 Votes
  • Mr
    mriganka shekhor sharma Jul 30, 2010

    sir,
    i had made three complain asking Call record and consequently the concern authority deducted an amount of rupees seventy five only ( RS: 25/ per complain ID), but till today i could able to drew the blank in return except the falls assurance that the same had already been forward to your address,
    my complain ID are
    1. ID no: [protected] dt: 12.6.10.
    2. ID no: [protected].
    3. ID no: [protected] dt 22 jully.
    please enquiry, and infiorm me the detail

    0 Votes
  • Ar
    Arun Chawla 9817387878 Sep 10, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I have been using reliance mobile Number [protected] service since last7 Months. But since last 7 months Iam facing network problem every Month. My cell no. is [protected]. I had lodged about 6 - 7 complaints to the RIM customer care (*222) but it was of no use they used send methe message that the problem will be resolved in days. And after 3days they used to send me the message that your problem has been resolved but problem still existed. I don't know why the technical experts are not taking care of the customer complaints.
    COMPLAINT LIST:-
    1). In this month my complaint is My SMS (Short Message Service) service is activate and messages sent from 23RD August, 2010 mobile but not delivered to Any network mobile like RCOM also. But o/c is working. I have Send sms to other mobiles but not yet sent and they not show in my "not sent “items. Although I have received all the sms from all Networks.
    2). Many times If someone calling me it shows switched off/not reachable/
    3). If my mobile SWITCHED OFF it shows … Please check the number you have dialed.
    4). You have given Mobile no [protected] it shows every time SWITCHED OFF. If the number is switched off then why are you printed on monthly bill Page no 2 in Paragraph (Terms & Conditions) Line No 2. I am seriously thinking of going to costumer protection court for claiming for compensation for my financial losses due to irresponsible behavior from reliance. Since last 7 Months I have been paying around R1000 per month as my mobile bill... After then I pay Rs 500 on 31August 2010 against bill amount 491. And I have already given security rs 400 pay in advance.
    I am not free to call to customer care in every month
    So please Change my POST-PAID number to PRE-PAID. My another number is
    [protected]
    Here are my details..
    CONNECTION:PostPaid
    CELL NUMBER: [protected]
    REQUEST NUMBER :hpno308c032010.
    REQUEST DATE: 30TH August, 2010.


    Till today 9 September 2010 my Complaint is
    as it is messages
    are not delivered to RCOM network.But delivered to other networks.

    Arun Chawla
    LIC of India
    Credit Card ( Manager )

    0 Votes
  • Pr
    prarthana rajkumari Oct 07, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Sir, i am a student of Assam Agricultural University, jorhat. i took a Reliance sim card but have lost it on 27th september 2010. I have already requested to block the sim card to customer care service . so i will appreciate it if you can send me a confirmation at my email...[protected]@gmail.com...regarding the status of the sim card. sim no is [protected]...phone no. [protected]. thanking you,
    prarthana rajkumari
    jorhat

    -1 Votes
  • Re
    Reliance Ki Maa Chod Dec 04, 2010

    I am a Reliance Telecom Customer in Assam, and whenever i try to get to Customer Care "[protected]" it shows that it is busy and we should try later, whereas there was another customer care number "200", it has been closed without any information to the subscribers, now where to complain for the network and other things, the mobile probability is the good option to get rid of the bogus network, by which we are suffering a lot, and the boss of the Reliance i.e., Anil Ambani is sleeping coz he gets the money every month for not giving the proper service to the customers and looting all the money under the big banner of "Reliance", they and their towers both should be thrown in the Brahmaputra River.

    0 Votes
  • Sh
    SHIVDAYAL VISHWAKARMA Feb 08, 2011

    I am a reliance user from IIt guwahati zone, we all customers in this zone feeling serious problem in connectivity, from 4th february we are not able to talk with our lovable..due to very bad network service.
    1. we are not able to call to any persion, even balance is deducted from account...
    2. also we are not able to recive the call of any persion..
    i kindly request u that..this problem is not arrived the first time, we are facing this type of problem from last month...if you are not able to handle your system then please send one message to all reliance users to change the network service provider. if this type of problem is arrived once then it is tolarable...but its too much now...reallly i am greatly unsatisfied with your services..

    1 Votes
  • Sh
    SHIVDAYAL VISHWAKARMA Feb 08, 2011

    It is very shamefull for you that from last one month(january2011 to feb2011) your service is very very bad in the IIT guwahati zone. i dont think this problem is only in this zone or in complete guwahati...but now its had become very serious for us. if you are not able to handle your network then please send us message so that we can switch over our connection to any other service provider...from 4th feb we are not able to recive any call as well as not able to call to any one...

    1 Votes
  • Ge
    getdjk Feb 10, 2011
    This comment was posted by
    a verified customer
    Verified customer

    ya agree.. since last month it getting worse day by day.. specialy in evening time.. no network coverage all the time!!!

    0 Votes
  • Az
    Azad, Assam May 10, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Its really the 2G scam that had possible the growth rate of Indian Multinational Company like Reliance by cheating the GARIB janata with the so called proud democratic country, our india and ouer Indian Raja's selected by US..
    PLZ think once..
    U have problem.. call customer care...
    Its either busy for sometimes..
    Try for sometimes by redialing..
    You are connected.. Hello Reliance here .. I m smita...
    How can I help u.. No network .. Busy even to connect the help.. wasted 15 minutes to 30 minutes..
    Network is no there..
    we are rescheduling our network it will alright by next 7 days..
    Write a complain no... [protected]...
    After 7 days same problem.. same call..
    Sorry sir...
    Complain to Telecom Authority of india that the election commission has ordered of sending SMS of MOCK poll.. the District Election officer has started to give the commands through SMS..
    ALAS ! SMS .. Come at 7AM for Training..
    SMS reached at 8AM...
    SMS some text missiong..
    ADC.. All of the offcial has reached in time.. U?
    Sir Reliance...
    Reliance has contacted and said .. we have got a complain..
    and have send a email to u..
    Alas .. till date no email.
    Now I m thinking to a complain to My beloved Bhagawan.. who is running this country... Let me see ... Can Bhagawan cheat the poor .. no knowledged people of my country and make him rich to rich to rich and only rich...
    Azad, Assam

    0 Votes
  • Sa
    Saiful Alom Sarkar Jul 21, 2011

    Sir
    Reliance Customer Care 198, & [protected] I am complain.
    But Reliance Customer Care Not Response to me. Every Month Cut my Mobile Main Balance (7-July) Complain & waive my Balance, But 7-July start every day 3/4 time Cut my balance & 71 Validity pack Dis-Canect,
    Please Solve my Problem,
    My Reliance Mobile Number +91 [protected]

    0 Votes
  • Rc
    RCOMcare Jul 22, 2011

    Hi Saiful,

    We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly. In future, you may also write to us at http://on.fb.me/fzplqp.

    Regards,

    RCOMcare

    0 Votes
  • Rc
    RCOMcare Jul 29, 2011

    Hi Saiful,

    We tried to contact you on the number mentioned by you, but were not able to speak with you as the number was not reachable. In future, you may also write to us at http://on.fb.me/fzplqp for the assistance required.

    Regards,

    RCOMcare

    0 Votes
  • Bc
    B Choudhury Nov 09, 2012

    I am a reliance telecom user since 8 years. but from last few months in LCB College area the network is very worst for which I have complint thrice through customer care center, Maligaon. Till now the service is not ok even fast few days it is showing emergency.
    It is very problematic to contact during the office hours. Please take care immediately otherwise will have to switchover to another telecommunication system.

    Dr. B Choudhury
    LCB College, Maligaon, Guwahati

    0 Votes
  • Ab
    Abu Rajeeb Jul 02, 2014

    I am a Reliance post paid user residing in Guwahati, Assam. My job involves me traveling across Assam very frequently. I opted Reliance because of its attractive data and voice plans (I use 3G often). However, for the past 2-3 months, the network has detoriated significantly. There's hardly any 3G that I get, frequent voice drops while making and receiving calls. There's no sign of improvement, despite I pay dearly fro my plans. Seems it is time to throw Reliance into the dustbin and switch to other operators with better service. Reliance sucks!!

    0 Votes

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