Raymour & Flanigan Furniture
Reviews and Complaints

When I purchased furniture the sales person explained that I have to call within 7 days of an incident or the platinum protection would not be covered. Too bad you did not read the brochure stating that clearly. I dislike when you see only bad things about a company and the good is witheld.
In regard to the used furniture comment, are you kidding...they would loose their liscense! It is against the law.

I use to work for raymour and I can tall you that you had bout someone else problem, I hate to tell you this but they sold you use furniture, this company will do anything for a buck and sell you furniture that was already use

4/28/11

Today I received a delivery from raymour and flannigans. I was at my front window when I saw a young man getting out of the passenger seat of the truck to help the driver back up to my drive way the driver approached my front door and greeted himself and asked me where I would like my stuff. I noticed the passenger had something wrapped around his leg I asked him what was wrong with his leg he said that the company has a policy that we can't show our tatoos off. I responded that was ###ing ### so this is the last time I will be buying from raymour and flanigans. Lost a vip customer to all your company rules for your employee's. The way I look at it there here doing there job to the fullest and then some should let them be who they are. I will be spreading the word!

I totally agree with the comment. Raymour and Flanigan are bunch of crappy furniture sellers. The salesmen pretend they dont know what they are doing so they always ended up not delivering the item I wanted. Moreso, the salesman told me the financing wil be for 4 months but I later found it was 3 months. See...no one is a lil kid. And I dont believe the salesman didnt know what he was doing. He definately knows what he was doing which then means the management of R&F know of the dibious activities of the salesmen. R&F...save yourself. I now but my stuff from Sam's Club. Wayyyyyyyy inexpensive and they nice as hell. Bye Bye to R&F...not shopping there anymore till I die.

I purchased a dining room set from Raymour & Flanigan a year ago. I had my dining set only a couple of months when the table started to wobble. I called the store and they sent a repairman to fix it. It was free of charge as the furniture was under warranty. Everything was fine, so I went back to the store and purchased a living room set. Now the dining table is wobbling again and when I called the store they informed me that there would be a $50.00 charge as the dining set was no longer under warranty, and that I had to pay this charge with a credit card before they would come out. I feel this is unfair. I paid over $2000.00 for this set and feel it should not wobble at all, especially twice. Is this what is to be expected for the life of this set-that every few months the table will wobble again and I must call for repair? Also, I was a returning customer and feel that I am a loyal customer and this is how they appreciate my loyalty? Your reply would be most appreciative.

Hi,
I see all these comments about the poor service and am surprised to say the least. I have shopped a number of times at the Nanuet Showroom with Cindy. She has made a difficult task soooo easy. I have referred so manypeople to her. She has even taken care of simple repair issues for us. SHe has gone out to the house to pre-measure and choose colors for our walls. I am very happy with the furniture and would definately refer her to anyone!

I wish I had thought to read reviews on Raymour and Flanagan before purchasing furniture there. I only purchased two items and had trouble with both. I've never had problems with new furniture I've purchased anywhere else in the 40 years I've been married. The lady answering at the store is friendly, but the follow-up is horrible. Plus - they are quick to take payment for a replacement piece over the phone by credit card, but when they call to tell you the piece had been discontinued, they cannot credit your credit card over the phone! Go figure!

The center i purchased from this company is not worth the eighteen hundred dollars i paid for it. The finish on it is not even and the knobs are different the top looks like someone stepped on it the drawer had a deep scratch on it and i waiting for it to be replaced i want a new center i am so upset i hate it and i dont know what to do call the store with no help sent a e mail and i would be in touch with a manager and i still waiting.

I purchased a dining room table with chairs in early September 2017. The sales person was explicitly asked if the item was in stock. He said it was and told me I could take it that day. Problem for me was that I had no room for it until October 2, 2017. I took the day off after the sales person said the tablpwe was sold to me and would sit and be waiting for my OCt 2, he explicitly said IT WILL NOT BE SOLD TO ANYONE ELSE. On Sept 30, 2017 I get a call from a customer service rep who tells me that she wanted to give me an update on my purchase... the table should be in by the end of October or November. Of course you can imagine I told her that was unacceptable, and then I cancelled the order. She even suggested I come in and pick a new table, one they had in stock. The audacity... if I wanted a different table I would have picked that one.

I'll never do business with them again, and I've told everyone I know to avoid them. I will call to make sure this credit account with them is cancelled.

They told me i was second on the delivery list for the time span between 7-11... I said we would be home until 10:15 so are they positive we are second on the list... It was confirmed with a yes... At 10:00 i called because they hadn't come and they said they were in Massachusetts and aren't sure who told us we were second on the list... Had to be rescheduled because they weren't even able to make it by 11, the time they had scheduled.

I have never wanted to commit several felonies before dealing with Raymour & Flanigan. I purchased a sofa & couch leather match reclining set a week before Thanksgiving. I had just moved and had no furniture to sit on. I fell in love with the piece I selected and received the guarantee that it will be delivered within three days, more than enough time to accommodate my guests for Thanksgiving. The original delivery date was set for 11/21/07. On the 21st my furniture did not show up within the delivery window we set up. I called the company and was informed that my furniture was no longer in stock! I took off a day of work to receive this furniture, and not a soul bothered to follow up with me that I my delivery was canceled. They rescheduled the delivery date to 11/27/07. To say that I was not happy was an understatement. I specifically ventured into Raymour & Flanigan because of their 3 day delivery guarantee for all in-stock merchandise. I was adamant about the furniture I selected and did not like anything else in their NYC showroom. I spoke with Kevin, the store manager, as well as Julian Armstrong, the GM of the store on numerous occasions. I reamed them several times on their lack of professionalism and basic customer service ethics.

Julian works out a deal with me. He suggests that I go to the Syracuse store due to their larger inventory. If I like something, I should give him a call and they will work out an appropriate discount for my tribulations. Julian guaranteed that he would be working the next day, Saturday, so I agreed to go out of my way, borrow a car, and take my family out there. After searching through the entire store, I did not find anything suitable or comparable to my original selection, so I call Julian to inform him of this, but, turns out, Julian was not working TODAY!? I was furious.

So, December 26th rolls around, the third day taken off of work to receive a delivery. Only this time, I had spoken with Rose, one of the managers that schedules delivery...we confirmed a four-hour delivery window, my furniture was guaranteed on the truck. Well, the afternoon of the 26th rolls around and I finally get a follow up call from Elizabeth that "she's sorry, but that my furniture has somehow VANISHED from the delivery truck, along with several other customers orders." Mind you, I had just confirmed with them on more than one occasion that I was taking off work to receive this furniture and was met with guarantees by Kevin, Rose, and Elizabeth that this furniture was on the truck and that I'd finally be sitting on furniture instead of on the floor.

So, today, two months after my initial purchase, the pieces of furniture that fell in love with and vividly imagine myself sitting on will not be in any Raymour Flanigan warehouse until the end of January. I'm at an odds over what to do. I missed Black Friday specifically because I needed my furniture before Thanksgiving. My Thanksgiving plans were ruined, my X'mas plans were ruined, my three year old daughter still sits on the floor, and I'm left twiddling my thumbs wondering if I'll ever see my furniture before 2017. It's hard to walk away from a piece of furniture that you really like, especially when everything else out there does not suite your needs, but the lack of professionalism I received from R&F has driven me to the point of insanity. I wonder, could we all come together and sue these people, or put them in the spotlight on Channel 7's shame on you? Something has got to be done to bring some form of accountability to these people. Nothing that I am doing seems to be working.

Please, before going to Raymour & Flanigan, consider my experience, and others on this website.

We ordered an oval cherry wood and glass coffee table. We went to the store to pick it up. We never got the table. We made three trips to the store and each time there was a defect in the coffee table. Finally, after our third trip, we got a credit refund. NEVER AGAIN. Our trip to the store to pick out this coffee table was fine. The salesperson was helpful.
Good luck in getting the product delivered in perfect shape, as it should be, since we, the customers, are paying for it.

bed bugs

dear raymor and flanigan, i live in a bug free house, and my couch and love seat are now infested with bed bugs i threw out my bed and this furniture is 41/2 months hear didnt know what was biting its infested with BED BUGS PLEASE REPLY IM GONNA CALL MY LAWYER. thank you anna bruzzese . aka crazimom62@aol

all the lead up was their courtship of you before they f-ed u on christmas.
they tried the same scams with me. Delivered me a couch that was 9 inches too short but claimed it was the same model i ordered, until i printed out the specs and took out my digi camera. Then they changed their tune and wanted to leave, I said not before I take a pic of this scam! lesson 1 dont ever depend on a furniture company when you dont already have furniture

Raymour and Flanigan does not care about it's customers. I received a dresser damaged and it took them six weeks to come to a solution. The solutions was that I brought the damaged drawer to the store and they exchanged it with the display model. They are horrible. They don't care.

As a former employee, I can tell you that they will tell customers whatever it is they want to hear just to get them off the phone. The lower management will always take the easy way out and have others do the dirty work for them.

Also, it is a common practice that R&F sells used furniture as new. Furniture that has been in someone else's home and returned to the warehouse would always be the next out of inventory to get delivered to the next customer. It's also happened that the same person that returned a piece(s) got the same one re-delivered on an exchange. That shows how they do not care about customer satisfaction.

I could go on and on about how they try and deceive customer's. There is not enough space here or time for me to list everything.

Do yourself a favor and avoid purchasing anything from them. It's not worth the hassle.

My husband and I purchased our first new bed in 10 years. We went to Raymour and Flannigan. In June and July I had horrible hives and allergies. Dermatologist did testing and cut out some of the hives as well. I was told I had allergic reaction to bugs. I also got diagnosed with cellulitis. Well it is now December and guess what. We have bed bugs. It is a small.amount that is in just our adjustable box spring. Just cost a $1000 for Orkin to come and to tell is it's the bed. We have none any where else in the home. Called and they are stating that they neutralize and spray it's not from the. I told them when they pick up returns and take ild they are not experts and don't know what they are looking for. Orkin States they came in on the b d. It was maybe a few that took some time to lay eggs and create this mess. I just want my money back for my bed, take it away and pay the exterminator. My dermatologist and the purchase of the bed all coincide. Also the beds are from Vietnam. They travel so upstairs. Funny thing is. I'm still paying on the bed!

I have been living in my home for 30+ years. Aside from the occasional spider and perhaps a fly or two that have flown in when we opened the door (and our cats usually get those pretty quick), we have never in those 30 years had an insect "problem."

We, just last Wednesday had a living room set delivered by Raymour & Flanagan.

Yesterday we began to see little tiny ants (which creeped out my daughter), but only a few. By today, seeing LOTS more mostly around the new living room sectional.

ONLY variable is the furniture.

We are experiencing the same issue with our bed purchased in march of 2014. We are in the process of building a case through the better business bureau.

In October 2008, I purchased a bedroom set only since I already had a new box spring and mattress. Within one month, I noticed bites but had no idea what they were. The bites went away but returned in April 2009. My primary physician told me they were bed bug bites. R&F swore up and down they were not responsible for the bugs but I've been living in my apt. for 15 yrs. without incident. The exterminator advised that the bugs must have traveled in R&F's truck since they transport used and new furniture together. Also, the bugs hide in the cold months and return around Spring so it's a horrific experience that may never end.
Almost 2 years later, I'm still trying to get rid of the bugs, and may have to throw out the bed that's not even two years old.
Buyers please be aware when considering a purchase with R&F. They will not take responsibility for this problem which can be very costly and lasting.

I feel your pain. I also purchased a new brown sectional in April of 2010. It cost me $2700. I enjoyed my comfortable movie seats, up until yesterday when I discovered it was infested with bedbugs. I didn't realize it until then, that when the furniture was delivered it came off the truck unwrapped. It must have been infested with eggs and that is why we didn't notice them until months later.There are no bed bugs anywhere else in my home except the sectional loveseat. I too purchased the platinum protection plan, Its worthless in this situation. I wish it was something that can be done. I wish someone could inspect there warehouse. It's costing me alot of money and time to clean this mess up.

And to E.S. u can talk that now because you didn't have a bad break! But remember every Dog has it's Day.

Purchased new sectional in April of 2010 and after about a month of enjoying my new sofa realized I was being bitten by bed bugs. After doing some research online discovered my new sofa was infested with bed bugs. I saw them with my own eyes. There are no bed bugs in my bed, bedroom, only my new sofa. I called and left a message with the person who is responsible for such complaints and she has yet to return my phone call. The platinum protection plan that I purchased does not cover infestaions.

Bed bugs have become an epidemic in major metro markets, because they are densely populated areas. This issue has been heavily televised and documented within the last two years. The Federal Government held a Bed Bug Summit in spring 2009 to address the national bedbug outbreak. Bed bugs can spread in a multitude of ways. They are prevalent in multi family dwellings such as apartments. If you've spent time in a hotel, have a child that lives in a college dormitory or you live in a multi family dwelling, you need to take these factors in to consideration as the source of your infestation. Bed bugs can get in to your luggage or purses basically anywhere. Recently the Hollister Clothing Store in SoHo was shut down due to a bed bug infestation. I know that Raymour & Flanigan takes bed bugs seriously and their drive teams are hyperconcious about not picking up infested furniture from homes. I also know that they preemptively exterminate their facilities regularly and no infestations of any kind have been found in any of their service centers or their main distribution center. If you are in an apartment, most states have adopted some form of a uniform landlord tenant law. You need to find out if the failure to rid your apartment of these bed bugs is a denial of essential services. If indeed it is, you can pay for the extermination and deduct that from your rent. Call a legal aid clinic and ask whether this infestation would be a denial of essential services, and save your receipts. From what my understanding is, Raymour & Flanigan will exchange the furniture that was purchased from their stores if it becomes infested by an outside source while in the home. You need to have the home properly exterminated and treated, before they will deliver the new merchandise. That sounds more then fair to me.

I DONT AGREE RAYMOUR IS THE BEST .THEY CARRY THE BEST QUALITY THE FURNITURE IS UNIQUE
AND NO ONE OFFERS QUALITY WITH WARRANTY AND PROTECTION PLAN WITHIN RAYMOUR AND FLANIGAN CORPORATION.SO IF U SAY U GET A BED WITH BUGS FROM RAYMOUR YOU ARE A LIAR YOU PROBABLY BOUGHT IT IN MACYS OR SLEEPYS NEVER FROM RAYMOUR

I have had the same thing happen to me at R&F and another furniture store (the salesperson told me one thing, and the terms read another). Yes, I can spend 20 minutes reading a contract while a line develops behind me, or can listen to the EXPRESS PROMISES made by the store representatives who told me "no interest/no payments" until such-and-such date. If you as a retail dealer make assurances that contradict the contract at the very time you are inducing the customer into signing it, you should be held to those assurances, period.

Maybe next time you should read the "Terms and Conditions" of the finance agreeing to finalize the purchase. I love when people feel they were cheated when if they took the time to READ it would save themselves a big headache!

Sounds like you were missing the slats. Simple mistake .. major headache.

can you possibly send me the regional managers phone # I am also having a bad experience and I need help! Thanks!
cindymae2@hotmail.com

With all the frustrations of moving, Raymour & Flanigan put us in a terrible predicament.

They were so happy to take my debit card and swipe it, receiving whatever commission that they received in addition to an expensive purchase made for my mother (who I never wanted to see sleep on the floor anymore).

We already had a U-Haul for our move and thought we could save the price of delivery. So we picked up the bed, and upon assembling it, the bed slats and rails were for a different size bed than we had ordered.

Phone calls were made, in addition to multiple visits to two different R&F stores, but to no avail. The problem could have been fixed actually, if for the time being I was given the correct size from the display furniture, at least until we could receive the right items. Mr. Manager said no and shook his head as if that was the stupidest idea he's ever heard. Whomever we spoke with on the phone said we have to wait a week. Unfortunately, by then we would no longer have the U-Haul, I would be back at work (I took off for the move), and my mother would be still sleeping on the floor. This is in addition to the frustrations of moving.

My mother really loved the bed (it reminded her of her grandmother's), but was so fed up she just wanted to return it. Guess what? They don't do returns and all sales are final, something no representative had explained until our problem had risen (and then we were told "well it was on the receipt").

Okay Raymour and Flanigan, you got me. While dealing with the frustrations of moving (just me and my mother), you managed to prolong and aggravate our emotions. I received a parking ticket for the U-Haul, and you offered to pay half of the ticket. You suggested that I go to Home Depot, with all the frustrations of moving we were already going through, so they could cut it down to the right size; and your company will cover the cost. My goodness, for a Hospitality Management College Student, active volunteer, worker for the Hospitality Industry, and as a human being, I will cut my long story short:

My purchase may not have been the biggest one, but care should have went into my problem. Other worries I encountered during my moving process were all being recycled and I had to deal with little atonement for a mistake that I had no fault for. On Queens BLVD, New York, there are furniture stores galore, all offering their services. We made a decision to choose R & F because of a reputation and standard we believed were held and practiced. However, I do not recommend ANY Raymour & Flanigan because of my experience; well, maybe I would recommend it to an enemy. :)

i bought a mattress, boxspring & headboard at R&F. the emloyees who helped me were very nice, then i found out i was overcharged $120 + tax.
upon delivery, my bed frame was put together brackets upside down & off 1 notch. i was sliding off the bed constantly. after many calls, 1 guy came 1day, then the original delivery crew were here to fix it another day. the first guy fixed the brackets but my bed is still a slippery slope. i also have drill holes from the first mistake. and paint chipping off the headboard.
the 1st delivery crew came to check out the problem after him. these guys were as rude & incompetent as the first time they came. they basically did nothing & asked me (with my bad hip) to hold up the mattress, which fell on me. they used something like magic marker on the chipping pain & raw wood holes to disguise the problem. said everything was fine & left with my new headboard that didnt have have drill holes or touch ups.
this bed still isnt even. after about 10 calls to several people, im getting some kind of credit, but it doesnt make up for having a bed that still is damaged, defective/uneven,
i gave up because i cant stand this anymore.
i thought R&F was an upscale, safe choice - i will NEVER shop there again..
the only person who was caring & tried to make things right was Dale in customer service. everyone else i talked to tried to talk their way out of it.
MRM, Philadelphia, PA

We have bought several pieces of furniture from Raymour and Flanigan in the past, but my recent purchase has been nothing but horrible. I purchased a leather recliner for my husband, one I thought would last and after only a few years it has completely fallen apart and even though I purchased their Platinum protection package which was pushed on me they are saying the repairs are not covered under the warranty. Raymour and Flanagan are crooks and should be put out of business. If you look at the Better Business Bureau there are many complaints against them. Don't give them any of your hard earned money.

They only push the furniture out the door. We bought beds and when we got them they were scratched and they came out with somw putty to fix them they qould nit replace them. One chair smelled horrible. The no 3 year intrest rate they use is because sales are bad and need to offer this just to push the furniture out the door. After that look out. I also was told they dont treat all there employees evenly.

I think raymour and flanigan's sofas are great. I've purchased two of them in the last 10 years (there was nothing wrong with the first one but just decided I needed a change). I just bought the second one, it's beautiful and not a stitch out of place. Just watch the size! Everyone is making sofas really big these days and my new sofa is too deep so I'm a little bummed. I thought it would fit better. But NO problems with quality whatsoever with the sofas. I also checked out dining tables but was not particularly impressed with the veneers but Macy's and other stores were worse as far as dining table quality goes. All my friends bought sofas from Raymour and they are all happy as well, This is not a fake review just in case anyone is wondering about that.

I purchased a desk, two leather couches, a granite top table, and a tv console. After sitting in one couch I noticed the middle sagged, flipped it over to discover a broken patched frame! Called the store... Nothing "you bought it as is" was their answer same with customer care. The problem is this couch should have been trashed instead of patched up for the next unsuspecting customer. I am angered that a company pulled one over on me like a common street hustler. I expect my store to at least sell sale able items. Who wants their name next to inferior quality? I will place my new, used, patched couch on the curb (which is what Raymour and Flanigan should of had the balls to do) And for the next year pay $799.00 for nothing as I sit on my rug!

Eight years ago, I purchased a fabulous 4 piece leather sectional from R&F. Although I have owned 2 other sofas, it has been the best sofa hands down. Now that our family includes grandchildren, we are looking for a family friendly set. We want to have an elegant look, but one that is completely functional for our children and grands. Recently I entered the Staten Island center in the Richmond Avenue Center. First of all, many of the people working here are not very friendly, which right away gives you an awkward feeling and makes you want to leave. There were two sales people heavily engrossed in a discussion about...whatever! One of them said, "I'll meet you upstairs." The reality is that I need a good dining set to hold at least 8 people, so I decided to continue on my quest, taking the escalator to the second floor. After a few minutes, the sales person met us upstairs, offered us water and took us around. The problem was, that I felt that he did not believe that I was truly looking for furniture. We pranced around the showroom looking at dining rooms feeling rushed and uneasy. For this reason, I left the showroom with intentions of returning a few days later. However, I was very bothered by the experience, that I decided to look into Pottery Barn and Ethan Allen Furniture. Although the quality of furniture was alright. not great, just alright, the real issue that I had was customer service. Offering customers water is not enough to take away from abrupt sales people who give customers the impression that they would rather be sailing than selling.

I love R&F furniture but I disagree with not being able to return furniture when purchased if the color is not right or if purchases are too big so just make sure of your measurements and color before purchasing from them ...very disappointed not even store credit ...will never shop there again

Thanks for all the comments! I planned on taking a trip to R&F this weekend, but you all saved me the trouble. I have no choice but to assume the positive comments here are R&F employees... I will never shop there.

Crazy Story. I purchased a Monroe chair and a half almost a year ago. I noticed that one of the legs was cracked through. This chair is barely used. No children or morbidly obese people in my household. I called R and F. and asked if I could purchase a leg. They said yes and I ordered two over the phone. Now it gets crazy. I received a call 4 weeks later telling me that the manufacturer cannot provide the leg so they have been authorized to replace the entire chair! I thought it was extreme but said ok. They delivered the new chair and are you ready for this...no legs were in the truck. So they proceeded to put my old legs (cracked one) on the new couch. I told them that the legs were the problem and how could they bring a new chair with no legs. The delivery guy assured me that he would bring legs the next day. Well he never came back. I called customer service and get put on hold. The rep comes back and says they have been authorized to replace the chair again! I say enough is enough just take off the legs and send them to me! She says they will check the warehouse and get back to me. This was 2 weeks ago. I am better off ordering legs from somewhere else. Isn't this crazy.

I'm so happy I read these complaints as I was getting ready to go to Raymour & Flanigan today (2/02/08) to look for a kitchen set and guest bedroom set. I've been in R&F before but never saw anything that I liked but figured I'd give it another try. I've always wondered who makes the furniture they sell because some of it looks flimsy and cheap. There is a wonderful furniture store in Toms River called Seaside Furniture and I have bought several pieces from them and they DO stand by their merchandise. The only problem I have is that I wish it were closer to me. Also, there is Gelco Woodcraft Unfinished furniture in Ocean County (Eatontown) on Rt. 35 a little way past Monmouth Mall. ALL the furniture they carry is solid wood and very well made. You can paint or stain it yourself or they will do it for a small additional cost. I'm going to check out Seaside Furniture and Gelco this week.

I spent almost $2000 on a leather sectional which ripped at the seam 15 months after purchase. It was in the corner section in the back so was not from usage. I called to have it repaired and was told I did not have extended coverage after 12 months but they sent a tech out to get a quote to repair. A week later I had a voice message saying "there is nothing we can do to repair it". Now I have a ripped $2000 couch that I thought was durable enough to last at least 10 years- I am disgusted that in this economy their customer service is so poor. I hope they go out of business - I will never, ever buy anything from there.

I went in to Raymour and Flanigan in Greece one night to show my friend the couch I was going to purchase, when a sales woman was very rude and degrading to me. Because I am young she implied that I didn't have the money and that I wasn't serious about purchasing the couch... she was pushing me into financing the couch and that's all she wanted-she wanted to make the sale and didn't care about anything else. She was extremely rude! I would never buy anything from her! When I called the store manager to complain, he did/offered nothing, he said that she was one of the companies best sellers and is a "hard closer". I am appalled at the service I have been given and will never buy anything from that store!

To this day, I am still waiting for our sofa to be fixed. My experience with this company has been a nightmare. The day our furniture was delivered, we noticed problems. A seat for the dining room chair was loose, there were nicks on some furniture, and hardware for our end tables, entertainment set, and buffet were loose as well. However, the biggest problem was a squeaky sofa.

I called the company the first chance I got to express my complaints and to request repairs or exchanges for the defective BRAND NEW furniture. When the technician arrived, he was able to repair most of the problems with the exception of the squeaky sofa and a dining room chair. The dining room chair needed a replacement part which I had to wait for. The technician attempted to repair the sofa but on the same day he left, the other side of the sofa began squeaking. This lead to another call to schedule another appointment.

We didn't schedule another appointment until the part arrived for the dining room chair so that the technician can try to repair both in one visit as opposed to two separate visits. I had requested a different technician because the original technician didn't fix the problem with the sofa. They did NOT send a different technician. The same one came back for the 2nd appointment. He was able to repair the dining room chair but unable to repair the sofa. The rear of the sofa now began to squeak.

At this point I had begun to get frustrated. I made multiple calls to the Oakland Service and Repairs department [protected]) requesting to speak with managers or supervisors. I was usually told that they weren’t available but I would get a call back. I NEVER received a call back. I finally spoke with a manager (Emilio) by calling in myself to express my frustrations. I requested to have the sofa exchanged. It was a brand new sofa that had already been taken apart twice. He insisted on sending a more experience technician and give them another chance. I declined and insisted on exchanging the sofa. At the end of the conversation, he agreed to exchange the sofa and I’d have to wait for yet another appointment. He had also stated that if the sofa was exchanged, I could not longer request repairs for the piece because it will no longer be covered by the plan. I feel this is a ridiculous policy.

On the third appointment (7/31/07), two gentlemen brought in the new sofa. That one squeaked too and it was worse than the sofa I already had. This just goes to show the quality of the furniture they’re selling. I had requested the delivery men to leave the original sofa. I was forced to make another call. I had no other recourse at this point but to call for another service appointment. I spoke to Emilio again. He said this time he will send a more experienced technician to resolve the problem. I had no choice, either take the fourth appointment or live with a squeaky sofa. He pulled some strings to get me the first appointment that day.

On the fourth appointment (8/17/07), they did send another technician and he did arrive first thing in the morning. He also seemed more knowledge and experienced. Unfortunately, he did not have the equipment or means to repair the sofa. He stated that the sofa needs to be taken into their repair facility where they have to proper tools to fix the sofa. Reluctantly, I accepted this answer because ultimately I just want to get it fixed. I received a call from a woman by the name of Applelina to schedule my fifth appointment (8/22/07). This appointment was to have a delivery team pick up our sofa to be repaired. I had expressed to her the ordeal I’ve been going through. She understood and told me that she would be requesting an early morning appointment (8am-12pm). My work schedule starts at 12:30pm so I need appointments in the AM hours.

Keep in mind, taking away our sofa is very inconvenient for my wife and me. The company isn’t able to tell me how long it will take to fix the sofa. They won’t schedule an appointment until the sofa is fixed. So let’s say it take 2 days to fix the sofa. Then they call me to schedule an appointment for delivery. If they actually honor the scheduled appointment, I anticipate I’ll be without a sofa for nearly a week.

Today (8/20/07), I received a call from a gentlemen from the Delivery department. He told me the appointment is scheduled between 10am-2pm. At that point I was very upset and tried to explain to the gentlemen that this wouldn’t work for me. He hung up on me.

Immediately, I called into the Delivery department to speak with a supervisor or manager. Again, I was told none were available. The lady I spoke with, Tammy had advised me that they cannot guarantee any appointment windows and if the appointment didn’t work for me, I’d have to reschedule. At the end of the conversation, I was forced to reschedule to (8/24/07) but still she could not guarantee me a time frame! Again, she was only able to but in a request. If they actually pick up the sofa and repair it, will I get it back by Labor Day to entertain guests? I requested the company’s corporate number and address. She was only able to provide me with a phone number of [protected].

I called the number and spoke to Kelly. I told her that I wished to speak with someone on filing a complaint against the company. She transferred me to a lady by the name of Bridgette. I also advised her of my request. She placed me on hold only to hang up on me. I attempted to reach the Oakland Service center and today I only get their voicemail.

I am at my wits end with this company. The way they treat their customers is deplorable. The only persons I’ve dealt with that have shown any empathy are Emilio and Applelina. The attitudes I’ve received from others have been apathetic. Their website doesn’t have a corporate address where you can write letters to complain. Attempts to make complaints by phone are given the runaround with phone transfers. I will never purchase anything from the company again. I will never recommend them either.

THIS FURNITURE STORE SUCKS AND SELL 3RD RATE FURNITURE. MUNDO IN THE HEIGHTS SELL BETTER FOR LESS.

My name is Edwin A. and live in NYC. I purchased $29, 000.00 of furniture from Raymour & Flanagan and cash for the entire purchase. As soon as I brought them the certify check that they requested, the heartburn began. First then lied about delivery date within a 3 day period. They wanted me to wait six days, because all their trucks were tied up. When i asked for my checks back and to cancel the order, they miraculously made room for me. They didn't advise ahead of time that they were coming. They dropped in while I has renovation going on. They piled up the furniture in one room and said they be back to put the furniture together. That never happened. They made me sign on the blind for the delivery and then the dirt started coming out. I noticed that I was overcharge for same pieces of furniture bought in pairs. Then I was charged for a mattress and an extra end table. I went to the store on 14th and Irving, relocated from 23rd and 6th, where I originnally purchased the furniture, and ask to speak to a customer rep. My rep. (Kevin) told me he would adjust the overcharges, but he had to check with the warehouse to see if they did indeed make the delivery of a box spring mattress and three end tables. The claim that when I signed the delivery receipt I acknowledge delivery of the items in question. In fact, they did not go over the ordered being delivered and just made me sign. Moreover, I noticed the box spring mattress being brought in to the building through the basement and stop them and said, "I never ordered a mattress. Take it back. I refused the mattress. The driver denies me refusing the mattress and the warehouse said they didn't want to come to my house to confirm what furniture I received. I call them over and over again and Mr. Kevin said they were too busy to schedule and appointment to confirm that I didn't receive the items. They finally made a date and I had a previous commitment. I called MR. KEVIN and he said all well we will try again next week. Kevin works til 9pm and I called him at 3:30pm. The trip from 14th St to Washington Heights is only 15 minutes. I traveled it 6 times back and forth when I was picking my furniture there. Anyway three months have passed by and still no call back. I feel helpless but not speechless. RAYMOUR & FLANAGAN ARE TWO OF THE BIGGEST THIEVES THAT HAVE SET FOOT ON THIS EARTH.
They are ruthless and liers and have no ethics in doing business with the public. I too will join with those have been dupted by this company.
THEY NEED TO BE PUT OUT OF BUSINESS FOR EVER. I LIKE LEVITZ BETTER. TOO BAD THEY WENT BANKRUPT AND THESE GARNAFS TOOK OVER THEIR STORE.

LET PUT AN END TO THESE CROOKS!

I'm having the same problems. I purchased some matresses on 04/02 and to date 04/14 i still have to receive delivery of all items. I call and call and they cannot even give me a delivery date.

I am the guy who received 12 pieces... 12 out of 12 defective... basically, my story is sooo similar, but actually a lot worse! I also spoke with this Brigitte... Someone is supposedly going to call me tomorrow night... lets see. I am clearly stressed and sick over this.

Email me... lets compare our horror notes! This is sickening!

Bill in Connecticut
BMenconi@charter.net