You think you're dealing with someone reputable until the furniture comes. We bought mattresses; one's unraveling and the other is not the softness we asked for. We also got two chairs; they keep coming loose and need continual tightening. We got the run around with customer service, and they point blank told us they would not honor our warranty, and have ignored our calls ever since. We have filed with the attorney general about five pages regarding our experiences. We don't have to just take it; there are people just waiting to address this issue! This is why small claims court was made.