Raymour & Flanigan Furniture
reviews and complaints

It is an awful company, unreliable delivery service from Newington, CT store, poor communication, misleading information. Don't buy there is you can go elsewhere. Bill Seymour

We are regular buyers. Never had any issue until our king mattress went bad. We can't sleep on it for past 4 months it gives aches all over body.
Past 3 months had been calling customer service, they send someone to measure and every time they say half an inch (more depression) is required to exchange it with new one.
We are getting pains like arthritis patients just Bcz we were sleeping on it. Now we have stopped using the mattress and it is in humane to ask us to keep using it after knowing how bad it is.
This month have been calling customer service and leaving voice messages and no one is responding to make ANOTHER APPOINTMENT.
Please notice this and help us before we throw that garbage out of our house and never return to Raymour again 💁‍♀️

I purchased the Platinum Protection Plan with the purchase of the chair on 4/17/18 and have been trying to call for advice/ product to clean the micro-fiber arms on the chair. Every time I call I'm told of heavy volume calls and better off leaving the call-back number. The last call I was told I was in the queue and 26 minute call back time. What a JOKE! I was around for hours and nobody called. Tired of your nonsense. If your not too busy send email to: [protected]@verizon.net or call [protected]. If no response I'll never visit Raymour & Flanigan again. Your call!

My 88 yr. old parents bought a lift chair from Clifton Park, NY Raymour & Flanigan ("R&F") on 2/22/2021; their $1100 purchase included the "Platinum Protection Plan" which guarantees timely repairs at no additional cost. The chair was delivered and installed by R&F in my parents' home. The entire chair leans & tips back dramatically to the left; there is a large gap in the mechanism foundation on the left side that continues to widen and there are gaps in the chair cushions. I'm afraid the chair will tip over when they sit in it. My father called the Clifton Park store on 3/4/2021 to report the malfunctioning chair. No one returned his call or repaired the chair. Dad called again and was told his repair request was "being processed". No one contacted him or repaired the chair. I traveled to my parents house (5 hrs. away) and went to the store myself on 3/15/2021 and was told R&F were waiting for us to send them photos of the malfunctioning chair. This was the first time we had heard anything about R&F needing photos. I was given a text number and told to send photos which I did the same day. I have not received any follow up nor was I provided with a telephone number for the repair dept. when I requested it.

The worst place to order a mattress from . I placed a order last week and was told the mattress will arrive next day. Also advertised as per there website. 8am in the morning next day get a phone call sorry the mattress sent to the warehouse was the wrong mattress . Also the pillow was sold out waiting on order. Please expect your delivery Tuesday . Monday get a phone call mattress should be delivered from 11-3 .Tuesday morning oh we're sorry the mattress arrived to the warehouse damaged we will deliver Wednesday . Bs company with bs excuses . Very unprofessional. False advertising about next day delivery. Shady business practices . And dispatch team full of liars . Now sleeping on a broken bed with back sores . Waiting on these liars to deliver my bed .

My husband and I purchased an entire living room set 14 months ago. Our love seat no longer reclines as one of the prongs was just off and on the floor one day. Our couch back is crooked and when we looked the back of it is cracking and wood pieces keep falling off. Our 2 end tables and matching coffee table have wooden pieces that come off every time you dust them and we have gotten splinters from the chipping wood. Our reclining chair has been crooked for 4 months, we have looked into fixing it but can not find why it is leaning.

I received my bed in October and a week before I was leaving out of state in December, the bed started collapsing on me, the bars started popping out one by one, I almost fell in. I had to put my mattress on the floor. I called to get a refund but they said they would put in a service order, mind you ive been in and out of the sates due to a family emergency. I scheduled for February 20th but they had the 17th on file, I told them I did not request that date so they scheduled me for Feb 23rd. Despite that, they still sent someone on the 17th and I know this because someone called telling me they are at my apartment door, I advised them its not supposed to be till the 23rd. Today is feb 23rd and I called to confirm they are still coming, now I am being told that they scheduled me mid march, I believe they said the 12 or 13. I am furious because this is an ongoing issue, nothing is being resolved, im tired of sleeping on the floor, its not good for my back, and the item broke down not even two months into sleeping on it. Ive been trying to call the [protected] number but so hard to even get through. I need a refund on this, I am nolonger interested in getting a new bed from here as exchange.

Do not purchase anything from them... they have the worst customer service! I wish I never purchased anything from them. I want my money back!

Good Afternoon,

I ordered furniture on 11/11/2020 at the Massapequa store only after being assured that the furniture would be here NO LATER then December 14th 2020. This date was repeated many times by me "are you sure no later then the 14th?' This answer was important since Christmas was coming and I decided to have my floors redone and threw out my furniture. Now getting close to the 14th I call to confirm and i am told the end of December. Called back a week or two later the middle of January. No feedback unless i called your offices. Twice I am told they are going to speak with someone in regional and call me back. Has not happened yet! While I understand that these are quite trying times, if I was told in the beginning that there have been delays I never would have placed the order. I am appalled and shocked by this situation, and the complete disregard for the customer!
Linda Scarpa
Order #

DO NOT TELL ME TO EMAIL RFCARE_raymourflaigan.com (did that too!)
I do NOT usually leave reviews, you really have to empress me, or really be that bad, for me to review. So read if you like, be your own judge of raymour
I am a returning customer EXTREMELY dissatisfied with my recent purchases, as MANY people are these past year. YES, I am well aware of our trying times. (First hand) But with most of the nation working from home, and so is Raymour Flanigan customer service is too.
I do not know how to even begin this email. There are so many issues with your company, and all ANY one say is SORRY!

There are no repercussions to your company, but only backlash to us customers.

There are no discounts given for your companies miss handlings, or delays, or lies, or hardship of missing work to receive items; to customers.
So, here is my story!
#1. I purchased a Kitchen table, a two piece credenza, coffee table and a sofa back in October.
My kitchen table came, and after delivery, noticed a screw was coming out from the bottom middle of the table, at the same time I noticed, the credenza, right bottom was split from the screws, so I call to have repairs done.
#2. I call, Nov 17th x3, left messages, no return calls, no pick-ups resulted to emailing.
#3. Email sent to the customer service Nov 17th I was able to get someone to assist, in return I provided photos as requested, after photos provided, customer service than got back to me Nov19th with a work order, scheduled for Dec17th.
#4. Delivery status: for Sofa, that was originally set for the week of Nov 16th-Nov 20th. No delivery made, -- Emailed Nov 23rd no response - Calls made Nov 27th x2 left messages - Emailed again Nov 27th still no response - Call show room, Jason, indicated paper was miss placed and indicated orders have been short, but that a large order would be coming in Dec 8th and he would personally keep me updated, which he fall short.
#5. Dec 8th comes around no calls, no emails, no texts advising the status of the order. Dec 9th - Calls x5, no responses.
#6. Dec 9th Called show room again, Spoke to another manager who indicates that the order now is pushed to January, I than request for a refund, which is still pending, (rather have the furniture)
#7. Dec 17th comes around, take off work (which I am a healthcare worker, and all hands should be on deck, I scheduled to have the day off so I could be sure to have the repairs done!)
YES, we ended up with snow, I get that, BUT to have NO ONE call, text, or email a status update! THIS IS very unacceptable!
#8 Dec 18th customer service calls to reschedule (#$@) seriously! - This person wants to really try and tell me; as if I have no clue that people are working from home (she states, they have no one working from home, pssshhhahah), and it was out of their hands, EVEN BEFORE the pandemic, if there was a "snow day" someone would still have called the customer that day to advice status update.
I advised this rep I would "NOT be rescheduling until I spoke with a manager" Well LET see !
What is your excuse? What is your solution? (I already know, "Sorry to hear your dissatisfaction" "sorry for the inconvenience" NOT ACCEPTABLE, DO BETTER !

I purchased a CC LR set in March of 2018 for $3000. By January, the cusions started to go flat. I live alone and very rarely sit in my living room but I made sure that I didnt sit in one spot all the time and all the cushions have still gone flat.
The company I bought the furniture from (Art Van furniture) has gone out of business.
There is no contact information for Cindy Crawford furniture, however, after doing some research, I have found that there are other people with the same complaints that I have, about the cusions. Raymour and Flanigan manufacture the furniture.
I have tried many times to call R&F customer service, only to be disconnected. I hear people talking in the background, but no one says anything, then the line goes dead. So far, I have been waiting for someone to respond to me for 25 minutes. This is ridiculous.

Good evening, the product that I am writing about is glass table top from the 5 pc dining set that i purchased on 8/23/2020, my phone number that is associated with this order is [protected]. I received the table on 9/5/2020 and 3 corners of this glass table top are cracked which creates danger to my 6 year old child. The table was left in that condition and despite multiple phone calls to customer service and requests to exchange it, I did not receive any response or a call back. I was told that the table is back in stock on 10/4/2020 and I will receive a call, however, I called customer service on 10/13/20 and they told me that the table is not in stock yet and advised me to continue to wait. I have been waiting since 9/5 to no avail. Please help me to get a table that is new and safe as it supposed to be.
Thank you,
Julia Merrell

October 13, 2020
Good afternoon,
On the 10 of August I received a Paloma dining room set that I purchase online
and the spring hinges on the chair all fell of and are oxide and missing other parts that hold and secure the chairs in place. I called [protected] and spoke with Darren, who stated that since I did not purchase the extended warranty I would have to pay for a service call and I told him that was not acceptable and please let me speak to his supervisor. I emailed Ms. V Freeman attachments of all the chairs, and she forwarded the images to someone who would call me and schedule an appointment to look at the chairs. No one has contacted me via email or phone. No customer should be obligated to purchase a extended warranty, and if this is the case then Raymour and Flanigan should let their customers know in writing that if they purchase a piece furniture and it is defective, missing and parts that the customer is liable. It is 2020 and this should not be! My contact number is [protected] and my name is Blanca.