Circa Sofa & Duplicity Coffee Table $2500 dollars later both are to be trashed!
Z Gallerie has completely failed on every level. Circa Sofa arrived with center lower front indentation that's deformed un-tufted, a powdery white substance spilled out. Two top Right tufted indentations are deformed smashed overlapping, pillows are both crumpled up, bumpy mess, totally unacceptable! Seven (7) photos sent to Escalations. Price Adjustment Requested.
Duplicity Coffee Table finish is tarnished bronze, not appearing silver, every meeting side seem is indented appearing damaged. Entire frame is defective product. Three (3) Photos sent to Escalation. Price Adjustment Requested.
Shocking Z Gallerie defective, damaged, extremely poor quality products received, poor workmanship, compounded by extensive wait times.
Z Gallerie consistently puts customers in financially upside down position wasting their time and money without replacements readily available from alternative sources due to minimal availability coupled with extensive transportation delivery issues creating extensive wait times.
Z Gallerie to further inconvenience the customer and creating additional financial losses missing work around unreliable deliveries, terrible customer service going nowhere. Escalations department crippled refusing timely responses or having a shred of integrity to provide price adjustments for it's damaged, defective merchandise. We are stuck with defective damaged product, we will not and can not take any additional time off work for Z Gallerie's faulty products and delayed deliveries.
Z Gallerie product is not what is advertised, product is not what is displayed in store or what's advertised online. Financial compensation requested since October 26 for receiving defective damaged merchandise we are not stuck with after donating our own personal furniture to make room for new pieces that all arrived defective.
We've requested credit for both the defective Duplicity Coffee Table & Circa Sofa totaling $600.00 to resolve receiving defective damaged products with no response from Escalations Team who seem absent at best.