DO NOT BUY the warranty for products from Raymour and Flannigan. We purchased about $10k worth of leather from them for about $1200. When we tried to have a rip fixed it was denied by the third party vendor. Raymour also stated it was not there problem as they no longer dealt with that firm. I will buy off the back of a truck instead of dealing with Raymour again.
August 2007, I ordered 2 accent chairs from Raymour & Flanigan, Freehold, NJ. When they arrived for pick up at the store, one chair had a leg sawed off and the other was very scratched. I ordered 2 more chairs, and they too came in defective. The store Manager offered free delivery for 2 more chairs. I agreed and we proceeded to Customer Service to arrange for a delivery date. When we agreed on the date, I requested delivery to be anytime after 2:30 in the afternoon of the agreed date, as I work and couldn't take time off for the delivery. The store manager informed me that they wouldn't let me know the time until 48 hrs prior to delivery and certainly wouldn't be able to select a specific time. I explained again my time restriction: ANY TIME after 2:30 would work, but the store manager wouldn't agree to my request. He didn't suggest another day or anything, just kept saying he couldn't give a specific time. I told him if my time restraints, after 2 disastrous and damaged filled deliveries couldn't be accommodated, I would cancel my order. He said nothing and put through the cancellation. The store manager acted as though he didn't care about my situation. I will never step foot in that store again. Not only do they have defective merchandise, but they treat customers with disrespect and disregard.
We purchased a Sealy queen mattress and box spring from Raymour and Flanigan in Langhorne Pa. Three mattresses in a row were defective. Each time someone must sit at home and wait for the delivery. After the second one came defective I was promised by a regional manager that the next one would be inspected thoroughly before delivery to be sure that it was in perfect condition. The third mattress was in worse shape than the other two. At no time did Raymour and Flanigan offer anything other than an apology for all our inconvenience and even the apologies are few and far between. And the retail store where you purchase the merchandise wants nothing to do with you if you have a problem. You are then referred to the "Customer Service Department". This company has the worst service I have ever experienced in retail. Spend your money elsewhere.
Delivered 12 pieces of damaged furniture on 4 separate trips. For what? A 3 piece set... Sofa... loveseat...
I made an appointment with Raymour & Flanigan for a technician to inspect our mattress & boxspring. There is a life-time guarentee. This is the 2nd mattress & boxspring that is defective within 5 yr (approx). They inspect it, just to say yes it is defective, then you pick out another one.
I set this appointment up approx 3 wks ago. I took off work. They stated that they would call 1-2 days ahead of time to schedule a 3 hr window for service. They didn't call until 3:25 today, service was suppose to be tomorrow. I didn't get the message until 5:30, when I got home from work.
They wanted to reschedule, the technician wouldn't be in the area tomorrow... I took the day off, without pay to be here, but they wouldn't do anything about it! I will NEVER, NEVER buy anything from them again.
In June 2006, I purchased a media table and hutch from Raymour & Flanigan on Route 17 in Paramus. When I received the first delivery, I noticed a number of flaws in the pieces. I called the store and was told to refuse delivery. The pieces were taken back and a new delivery date was scheduled. Unfortunately, the same thing happened on the second delivery. There were at 4 deliveries and one delivery was canceled by the manager at the Oakland warehouse after 'white glove service' found that the piece was undeliverable.
It took several deliveries before I realized that they were delivering the same pieces that I had refused!
After speaking with the manager for East Coast delivery, I was informed that the Oakland warehouse is small. As furniture is returned to the warehouse, the same pieces are brought out for delivery to a new customer. Interesting way of doing business!!
After spending too many days waiting for furniture, I finally accepted a piece that was specifically shipped for me from New York. It isn't up to my standards, but I was tired of waiting and scheduling deliveries.
I need additional pieces of furniture, but there is no way that I would ever consider using Raymour and Flanigan again. I don't have time to sit and wait for delivery of furniture that someone else might have refused because of damage!!!
I am beyond exhausted by fighting with raymour and flanigan to replace 3 pieces of brand new furniture. They lie and make it next to impossible to exchange my brand new damaged furniture. They are rude and they make empty promises. I spent over $3500.00 on a new living room set and 3 of the 5 pieces were defective upon delivery. I lost over $500.00 worth of pay for waiting for the delivery of my exchanged furniture which never arrived. A special delivery was placed and it was a no show by those schmucks! I immediately contacted their customer service and they basically called me a liar. I got so tired of fighting with them for over 3 months I gave up. Believe me you I let everyone know how horrendous this store is. Don't make the same mistake as I did!!! If you've had a good experience with this company then it was pure luck. You have better odds of winning lotto. Too bad this company lost my business because I'm moving and need to furnish 3 more rooms. BUYER BEWARE!!!
A copy of email to:
Raymour Flanagan Norwalk, CT
Neil Goldberg President/CEO
I bought a couch and loveseat on February 17, 1007. I spent almost $2000.00 for the 2 pieces. The delivery men tried to deliver them but couldn't because they could not get it though the door after several try's, (not knowing that my couch was torn a small places and the bottom was loose from both chairs & couch.) The delivery men left the couch and love seat "per my request" because I told them it could fit through the back door and that was blocked off at the time, so they left them uncovered on the porch. They told me to sign the sheet that they delivered the 2 pieces and it was alright to leave it on the porch, so I did. That night I called the main store and let them know that the furniture was damaged and they gave me another number to call and someone would come and look at it. They said that they will replace it because it could not be repaired. Fine. The day they came to deliver the new pieces (per Patty) she told the drivers to take it back because I sign a sheet stating it was not damaged (which was not true). When they came with the first set it was not covered on the truck with plastic or the heavy blankets they use to deliver. Mines were opened because I went to the truck with them when it was opened. Patty was not reasonable about and quit rude. She said you sign the sheet and do I read anything before I sign anything. I usely do but I had so much going on in my house that day including the carpet men laying carpet on all the floors, so I trust what they said to me. All I wanted was for them to repair my set. For that amount of money all I want is what I paid for and she refuses even when my Husband called to talk to her and she said that there was nothing she could do to repair the furniture and I had to settle with what I have. I was discourage until a co-worker told me that he bought furniture and told me to write the CEO of the company today 6/8/2007, to see what can be done because I should not have to settle with it because I bought the programs protection and she would not give with that also. I need something done because if you are spending money and you are not satisfied you should get your money back or set replaced.
Mr. Goldberg I am still upset at the fact that I love the set but no one from that company helped me with this problem. Patty was unreasonable and unpleasant and she discourage me from buying the rest my furniture from Raymour. It is a principal if the customer was satisfied which I was not.
Never again will i buy or recommend to raymour, i previously purchased a 3 piece (sofa, chaise and chair) that is chenille, it never came with cleaning instructions. A little water spilled on the chaise and left a water stain, i called several stores and was transferred all over the place and no one could answer my question because i didn't purchase a protection plan. I went into the store and no one was of any help, i was advised by 1 guy to damp a towel or cloth and gently brush the product. It ended up worst. Finally after several months they sent someone to look at it his name was paul, he called and stated he was in the area 3 days prior to appointment date and wanted to come over. He was very anxious and started spraying things on it, that made it even worst, then the carbon monoxide detector started going bananas, he said that was normal. He then took a green magic marker and started to mark the spot i advised him i never ever seen anything like that before and stopped him after his first attempt. He took a picture and advised not to call the store until a week later for results because the picture have to be downloaded, i advised him i have a digital camera and that could be done in a minute. I then called the store spoke with a nice woman who advised he didn't call it in as of yet . The next day i called back and the gentlemen stated i was lying he never did that, she then started calling me a lier, i asked for her manager and was advised nothing could be done. I stated to them i will go through corporate because i never ever had or ever seen treatment or attitude from customer svc rep or management. Very unprofessional, i am filing a claim with small claim court. All i wanted was the furniture was cleaned or exchanged for a different piece or cleaning instructions for that matter. If i have to call the news channels and put this on tv i will. I am filing a complaint. I never ever wanted none of this to happen but i am annoyed and unsatisfied, agitated and didn't get any where. Paul acted if he was on drugs, i will also see if a drug test could be done, there employment web site stated drug free environment.
I purchased a 3pc leather living room set from R&F and to my surprise, they we knock offs. They did not deliver what was displayed in their showroom. I was able to get my money back in full but still have a very sour stomach about the scam they tried to pull on me. I went to the showroom and confirmed with a sales associate that what I indeed had in my home was a knock off. She told me exactly what to look for and when I got home, BINGO, my furniture was proven to be not the original pieces they still have in their showroom. I write this in hope that if there are other consumers who feel they been scamed to look into the matter and hopefully resolve the issue. I feel that even though I have been refunded my full amount of purchase, It is not enough. I have undergone many hours of man time in investigating, phone calls, searching and not to mention how it inconvenienced my family.
Raymour & Flanigan
43 Hutton Avenue, Nanuet, N.Y. 10954
On Sunday evening, May 6, 2008 my husband and I entered the above Raymour & Flanigan store located in Nauet, New York to buy a bedroom set with mattress/box spring. Additionally, we decided to purchase a small sofa, all of which was fully paid for with a credit card. At that time, our salesman was courteous and helpful in selection additional needs for a home we are in the process of refurbishing. We were told, "your furniture can be delivered in two to three days." We answered, "no, please deliver our furniture next Friday because our floors are being refinished." The delivery should have been Friday, May 18th.
Wednesday, May 9th a call was received, from their warehouse, on our answering machine to confirm a delivery of our furniture on Friday, May 11th. The call was returned and told the delivery service the date was incorrect, we had requested this furniture to be delivered next Friday, one week later. The confusion was not explained, however, the service representative replied, it was not a problem and the delivery would take place next week as prior scheduled.
The problem started with our sales representative's phone call. He started with an argument directed at making us take position of the furniture on May 11th; what was reiterated the date of delivery was incorrect, whereupon he became belligerent, rude and arrogant in his attempts to pressure us to take position of the furniture. This sales representative raised his voice with obvious annoyance attempting to impose his will in delivering this furniture. This conversation was terminated and an additional phone call was made to cancel the entire order. A fex was sent with cancel across the order with specific complaints. Additionally, a store visit was made with sales slip to cancel order in person.
I will never attempt to buy anything from this company again, their arrogance and rudeness was enough to make me weary of their products and service.
Robert and Brenda Harris
my wife and I purchased a king size bed, a set of king size mattresses, two nightstands and a dresser. These items were delivered , I believe in 2/06. Around 11/06, my wife and I started experiencing neck and back pain. I call the Egg Harbor store of Raymour & Flanigan to complain. They sent someone to check the mattresses. The technician that came to looked at the mattresses stated that the mattresses were defective. The metal frame was also defective. They also had to add more metal bars to support the weight of the mattresses.
We were called by Raymour & Flanigan to come and pick out another set of mattresses, which we did. We picked the tempur-Pedic mattresses.
My wife started experiencing pain in her arms and neck, for six months my wife was dealing with the pain and taking over the counter medication. My wife started losing sleep because of the pain she was experiencing.
She went to have acupuncture treatments which gave her some temporary but not permanent relief. After $400. worth of treatments and the pain not subsiding.
We went back to her doctor and after going over certain questions regarding injury. The doctor then asked if would had purchased new mattresses. We told him yes, he stated that was the cause of her pain.
I went back to Raymour & Flaingan and explained the situation to the sales person. He stated that because the mattresses were about six month old that we were going to be charged the difference. We picked stern & foster mattresses.
The delivery person when they set up the mattresses did not secure the mattresses on the metal frame. My wife and I got in the bed and the frame collapsed and fell to the floor. They also scratch one of the nightstands when they were setting up mattresses.
We asked that it be repaired they told us that we were going to have to pay for delivery of the top piece. After again calling to question why we had to pay for something that was not our fault, they agreed. We are now waiting for the piece.
My wife's doctor sent her for xrays, three different types of test he also prescribed medication which made her sick, countless days of not being able to go to work, two months of physical therapy which she is still attending.
We are now paying twice the price of the original mattresses because of the quality of the mattresses being sold at Raymour & Flaingan. My wife and I will never purchase any items from Raymour & Flaingan again. They have lost a customer because of their service.
We feel we should be compensated for all the pain, suffering and inconvenience that my wife and I have indured, through this hold process.
Thank you for your attention in this matter.
I bought a sofa from R&F in Yonkers, NY. My fault! It comes with a lot of pillows and I didn't sit in it long enough to realize how uncomfortable it is. There's really no back support and could only be comfortable for someone very tall with long legs. They won't exchange it and I'm out $1,000. I'm 68 years old the live on a fixed income. Please don't do business with them. They're selling inferior merchandise. BUYER BEWARE!!!
I purchased a living room set (couch & 2 chairs) from Raymour and Flanigan in October 2005, the salesman stated how they stand behind their products and convinced me to by the"Platinum Protection Plan" for only $199.95. This plan covers five years. Almost one year to the day one of the leather couch cushions started getting faded white lines on the brown cushin. This is labeled as NORMAL wear. I have never had a couch wear this fast especially when no one is home during the day to sit on it. If This is what this company considers normal it shows they have no faith in their products. They lost a customer and I will try to persuade family and friends not to shop there.
I had purchased a love seat from your store in johnson city, n.y. In march of this year. I also took out the...
I purchased an entertainment center (4 piece wall unit) from Raymour & Flanigan for delivery on 7/3/06. I wa...