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Raymour & Flanigan / platinum protection

1 NY, United States Review updated:
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I purchased the ever so wonderful platinum plan. Make a long story short... Never ever buy furniture from them. It will be the biggest mistake of your life!!! These people should be ut of business... The customer care is for the pits. They could care less if your unhappy or not! I am posting a complaint on the better business bureau. I hope can at least help someone from making the same mistake I and others have made!

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  • La
      17th of Jan, 2009
    0 Votes

    I have never dealt with R&F, other than several "chats" with their PR guy and one of the principals. As a ret. cop and now, consumer advocate, I have implored them for over 10 years to curtail the daily "DECEPTIVE" TV ads that constantly utter the notion that there is a SALE "going on right now". Ever notice that there is NO begining nor end to this (so called) SALE? For as soon as it purportedly ends, it seemlessly starts again, over, over & over again. That should provide the caviate and clue that they vigorously pursue "deceptive" ads, and equally deceptive business practices. If they'll lie and misrepresent re: their ads, what should a consumer expect in the "integrity" department? If you are one of those unfortunate consumers who were dooped, don't waste time trying to engender integrity into the manager's utterances; it's futile! But what you can do, is contact your state's Attorney General's Office and endeavour to have them cited for "deceptive practice" and improper use of the word "SALE". Many other and smaller outfits have been cited and fined, steeply, for such "false and deceptive advertising". They seem to hide in plain site and perpetrate this ruse on an hourly basis, 24/7. Their ads are more annoying than the reptition of the "HEAD-ON" commercials! Request, (demand), that your state AG finally does something about this and addresses ALL the more serious complaints that have become the hallmark for their disgusting business practices.. At least try and get an explaination why they have not acted on the deception(s)?

  • Fi
      29th of Sep, 2012
    0 Votes

    I bought leather couches 2 years ago with the Platinum Protection and the couches look horrible the leather is peeling off. I called and complained over and over no solution was done. A company like Raymour and Flanigan should stand by their product. The leather is very cheap. If i wanted a temporary living room i would of went to a cheap store but i went to a store with a big name and thinking that it has a good reputation but i was wrong. The worst part of it that THE WANT TO GIVE ME MY MONEY BACK FOR THE PROTECTION i never heard such a thing. i wonder how Neil Goldberg would let such a thing happen...

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