Levitz Furniture went bankruptcy in Mid October 2007, I had purchased 2 bedroom sets in March 2007, paid both of them in full using the Levitz credit card. 3 months later my bed collapsed and I was given another bed, another 2 months later, the legs began to start collapsing, I went to the store in October 2007 and I was told they would not replace my bed, that they would repair it, they told me the bed had to break about 4 to 5 times before they would replace it, they sent a technician to my house October 21st, the technician confirmed that there was a problem and that they would replace the bottom slats to the bed, they were suppose to come in December which they pushed the date back to February, then they pushed the date back again to March 2008, coincidentally, my 1 year warranty would be up. I asked them if I could get an extension because obviously there is a manufacturers defect with this bed. Last night my bed finally caved in, so now I am stuck with this king size bed in my room.
I spoke to the the Corporater office on February 14, 2008 and they told me that they are a new company who took over Levitz, the name of the company is Apprentice Capital, they told me that all Levitz prior customers were no longer valid, and that they can't do anything to help me, the only thing they would do is give me $250 store credit when the bed cost me $1100, it will cost me about $100 to hire someone to dismantle my bed. I am still under warranty, please help me!! If a new company purchases another company are'nt they suppose to also be in charge for their assets and liabilities?
I looked up into the Department of Consumer Affairs, this company has poor ratings a numerous vcomplaints, all the complaints seem to be the same, especially on delivery and poor quality of furniture. They tell you its in stock and that it is going to be delivered, them they will call you back and give you a different date, that the furniture is not in stock, then everybody just starts transferring you all over the place. How could a mulit-million dollar company like this rip so many people off? There are so many dissatisfied customers and complaints against this company. How is it that they get away with ripping off the working class people. There motto is 'You'll Love it at Levitz'. I have been aggrevated with this company from the first month of the purchase. I have everything on file, I have documented everything with pictures and video tape. Please expose these dirtbags! You will see how many people are going to come forward.
Another crazy thing is that I recommended my friend, she bought a bedroom set a month after my purchase for her 60 pound little daughter and her bed had also collapsed, the furniture was damaged. She went to Levitz and they gave her a resale (choice to pick another bedroom)and that all she had to do was to pay the difference. So if that policy applied to her why does'nt that policy apply too me, when I am STILL UNDER THE WARRABNTY!
I went into the Levitz where I had originally purchased the furniture and spoke to the manager of the store today. I did not tell her that I had spoke to the corporate office the day before, funny how the policy changed, she gave me a date to get a new bed, but she would not give me a resale, I really don't want this bed becuase it is going to break again, when I asked her if I could purchase an extended warranty she told me no, but she gave me advice on how to keep extra slabs under my bed for more support. So now I get a new bed next month that is going to break for sure again, but this time I am really left out in the cold.