Raymour & Flaniganlie, lie, lie!

S
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Verified customer
Review updated:

I purchased an entertainment center (4 piece wall unit) from Raymour & Flanigan for delivery on 7/3/06. I was called the day before to confirm a delivery window of 1pm-4pm. At 4pm on 7/3/06, still no delivery - so I called the Oakland, NJ customer service center. The customer service rep said they were trying to locate the truck - the stop ahead of me was also calling wondering where their furniture was - and she would call me back. At 5pm, I hadn't received a call, or my furniture, so I called back. The same rep said they were at stop 6 and I was stop 8 - so they should be there by 6:00pm. She also said she was crediting me back the delivery charge (which I have not yet received - and am not holding my breath for). At 6:45, I called again because I still hadn't received the furniture. The customer service rep said the truck was "definitely" on it's way and should be there within the hour. At 8:30, the truck FINALLY showed up - and one of the audio piers for the unit was BROKEN. I immediately called the customer service center again and they said they would arrange for an exchange on 7/8/06. I said fine. The delivery men left both audio piers, TV stand, and the still-packaged bridge/shelf which would be installed by the exchange team on 7/8/06. Later that night, my boyfriend and I decided that we should open the bridge/shelf package to make sure there was no damage to those pieces - turns out, the shelf had a big gouge in the front and was also missing hardware. The customer service center was already closed for the night, and was also closed the next day (July 4), so I called first thing on the morning of 7/5/06. I explained to the customer service rep the situation and she said they could also deliver an exchange bridge/shelf to me with the new audio pier on 7/8/06. I was happy with that. A customer service rep called me on 7/7/06 to confirm delivery on the 8th, and I specifically asked whether the bridge/shelf were being exchanged along with the audio pier and she said YES. But then, on 7/8/06, the delivery team showed up with only the audio pier - no bridge/shelf replacement. I immediately called the customer service center, and the rep said that they had me down for a technician to come fix the bridge/shelf. I explained that that was not what I had agreed to and confirmed already, and it didn't take a technician to see that there was no way to fix the gouge in the wood, to which she replied that she 'could not take my word for it'. I further insisted that I wanted the NEW furniture that I PAID for, NOT 'fixed' furniture. She went on about their policy and claimed that I had arranged for service not an exchange on those pieces - which was simply not true. After much, much arguing - I told her that I wanted the delivery men to take all the pieces back and I wanted a refund. She called back a few minutes later and told me she could do the exchange on 7/11, without a technician verifying the damage. I told her I was NOT taking off another day of work, and they needed to deliver after 6pm. She said they couldn't do that - so I told her again that I wanted the delivery men to take all the furniture back. She called me back again, and told me she spoke to the Delivery Manager, and they could arrange a Special Delivery for me on 7/11, after 6pm. I said fine. About 2 hours later, a different rep called me to confirm the delivery window on 7/11 between 6pm and 9pm. Fine. On 7/10/06 I received a call to confirm delivery on 7/11 from 2pm - 5pm. I said, NO - this is NOT what was agreed to AND confirmed! The service rep said there were no notes in the system about the special delivery and that they absolutely could not deliver after 6pm. I argued with her, and then later talked to the Customer Service Manager, SIERRA, who told me that no such special delivery arrangement had been made (basically calling me a liar) and was there another time I could take delivery. I said I was absolutely NOT taking another day off of work to sit and wait for them. A whole lot of arguing later, and all I got was that they will try to make me the first delivery stop on 7/15/06 with the replacement pieces. They will call 2 days ahead of time to confirm the delivery window - which I'm already guessing will not be early morning as I requested. Bottom line, this Company's customer service will only LIE, LIE, LIE to get you off the phone. They don't document anything in their system, so you have to go through the whole story with everyone you talk to. The only reason I even agreed to take a third chance on delivery was because based on the incompetence of the people I have spoken to, and the utter disregard for customer satisfaction, I could only assume that if they DID take the furniture back, I would NEVER get my money back from this Company. DO NOT BUY FROM RAYMOUR AND FLANIGAN - IT IS NOT WORTH THE TIME, ENERGY, OR FRUSTRATION (NOT TO MENTION THE MONEY PAID FOR SHODDY MERCHANDISE).

Responses

  • Ro
    Rohim Sep 02, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Even though I am being helped by customer service it's a shame that the bed cracked . It's a safety concern as my daughter can't sleep on it

    #MAHAR24328:
    That's me case Id

    I will never buy furniture again from you guys again . I spent almost 12 k and yet this happened

    Rohit Mahajan
    155 Jefferson Avenue
    Hasbrouck heights
    New Jersey
    [protected]

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    0 Votes
  • Ni
    NicoleS! Nov 15, 2018

    The new bed Raymour and Flanagan delivered brought carpet beetles into our home. This is very disturbing and uncomfortable. They nest in the warehouses and came in on the wood. Not sure how to go about getting any response from the company. 5000$ should buy furniture with NO pests!!!

    0 Votes
  • Si
    sixto abreu Oct 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    There is Quick discoloration random holes appearing under cushions already had a technician come and check it out and it still continues they aren't even 2 years old and when I asked again they said the technician will have to take a look again

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    0 Votes
  • Pa
    PamelaPavlisko Sep 03, 2018

    we purchased our dining room table Jan 18. by May 18 it was bubbled and cracked. Raymour is blaming my husband and I for the damage because we got the table "wet. This is their way around taking responsibility for their very poor quality and customer service. Insurance is a scam.

    0 Votes
  • Aj
    ajcapil Aug 18, 2016

    I received my Leather Sofa Set and i expected the chair to be reclining because that's what they showed when i placed my order. I called the Store 5 Times and I could not speak to the Sales Person. Then I called Toll free Customer Service. They said someone will get in Touch with you ASAP. It's almost 2 weeks and heard from anyone yet !! Don't waste your time and money buying at Raymour.

    0 Votes
  • Ca
    CarK84 Aug 18, 2016

    I purchased a bed frame, sofa and wall unit for my new home from Raymore and Flanigan. The sofa was a custom order and it came in early, I was thrilled.

    Delivery Attempt 1: I got a phone call at 7:00 to tell me the wall unit was not going to deliver this week. There was a PROBLEM WITH THE GLASS DOORS. But all other pieces will deliver.

    Delivery Attempt 2: They sent two people to my home NEITHER SPOKE ENGLISH and therefore could not communicate with me. THE WALL UNIT WAS SCRATCHED ON THE FRONT CENTER. The deliveryman wanted to leave the product and tried touching it up with a sharpie marker and telling me it was okay!

    Delivery Attempt 3: I was promised to be the first delivery at 9:00 am. At 10:00 I called customer service and was told they were in traffic near my home. I looked at google’s live traffic to see that there was no traffic where the customer service person claimed there to be traffic. Also, I asked if the drivers this week will be English speaking and the woman answered me saying since she is bilingual if I have problems communicating she is more than happy to translate via the phone. IN AMERICA, DEALING WITH AN AMERICAN COMPANY, I EXPECT PEOPLE TO COMMUNICATE IN ENGLISH. ESPECIALLY WHEN THEY ARE SENDING PEOPLE TO MY HOME.

    I called the manager whom told me they messed up the delivery schedule and I would have wait for them until 1:00.

    Customer service is polite and quick to answer. But they just tell the customers what they want to hear and then do what they wish while on your clock.

    Unless you have all the time in the world to wait for them to get their act together I would never buy another product from them again.

    0 Votes
  • Jl
    JLNOTTE Aug 18, 2016

    SHAME ON YOU RAYMOUR AND FLANIGAN! CUSTOMER SERVICE IS SOMETHING YOU ARE GREATLY LACKING IN. WITH THE 300% MARKUP THAT YOU HAVE ON YOUR FURNITURE, ALONG WITH BEAUTIFUL STORES, YOU SHOULD SERIOUSLY LOOK INTO CUSTOMER SERVICE INSTEAD OF MISLEADING YOUR CUSTOMERS. I PURCHASED FROM YOU KNOWING THAT YOUR PRICES WERE HIGH, AND WAS SADLY DISAPPOINTED. NOT MUCH YOU CAN DO TO MAKE ME A REPEAT CUSTOMER...I WOULD HAVE BOUGHT A BEAUTIFUL BEDROOM SET FROM YOU BUT I'M SURE I WILL FIND SOMETHING EQUALLY AS BEAUTIFUL AND HAVE SOMEONE TREAT ME WITH RESPECT.

    0 Votes
  • Ge
    Geraldine D Aug 18, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I purched furniture two years ago and it is falling apart and needs adjustments I am a senior citizen and have no grandchildren and no company jet my dining room chairs and table are rocking the glass in the wall unit fell out I feel that you should send someone here to at least fix it. I didn't buy protection because I believed your salesman when they told me your furniture is of the highest quality and certianly thought it would last more then two years and should last more than that with hardley being used.I bought the fruniture on central avenue in Yonkers

    0 Votes
  • St
    Stefanie Aug 18, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I bought a micro fiber couch and love seat from raymour in Oct 2009. The couch is falling apart. its not even a year old. The first tear i had in the seat cushion it took them a 3 weeks to get the part in then other 2 weeks to schedule an appointment with the warranty company. I paid a good amount extra for the warranty. Then again i had another tear they came out in a week looked at it took pictures said they had to order the part. it took 3 weeks again to get the part then 2 weeks to have them come out and say they order the wrong part!!! I went back and forth with the warranty and the actual store I will never buy anything from Raymour and Flanningan again. Incompetience at its best.

    0 Votes
  • Me
    medina Aug 18, 2016

    I just ordered some sofas, end tables, and a cocktail table. along with a dinning room table it cost me almost $4000 dollars, and the person who delivers the stuff broke the the glasses for the end tables, and never brought the cocktail table, I've been calling and no they are saying investagation(for next day complaint, i find very odd, , and how long i have to wait to complete my living rm, should i return all items???), with no time frame on when they will redelver my missing and damage itmes!!! what the ### kind of service are they providing, , , to high in $$$$$ for the messed up service they provide.

    still waiting for them to complete my order

    0 Votes
  • Aa
    Aaron Aug 18, 2016

    [protected] Is the worst store on the planet. They sold a friend of mine a sectional couch for a 1, 000 bucks. That would have been fine if the couch was not damaged. We were going to load the couch onto my truck when we had noticed that it had a rip in the bottom about 5 inches long.

    If you have ever moved a couch you know that it is easier to move though doorways without the feet on. So my friend unscrewed one of the feet from the bottom of the couch. Upon doing this about a 20inch by 20 inch corner from the bottom cover fell. It was being held on by the foot of the couch!

    Now the inside of the couch had been reveled. We saw that the corner of the frame of the couch had been broken a then repaired! Someone had "fixed" it by taking a piece of pine and "marring" it with sheet rock screws to the broken frame.

    So we tell the stock boys what we had found and one of them asked "did you rip it?"

    They then got the sales girl who said she "didn't no nothing about it" "they should have done a 360 on it" then went to get the store manager the store manager (Debbi Rossi) Came back and asked us why WE ripped it. We said it was ripped to fix a broken frame and not stapled back up. She then told us that she had us on video RIPPING the cover off the couch!! I was so pissed. I felt so bad for my friend. He was sold a broken couch, discovered the cover-up and then was accused of damaging property to get a discount! I left the building because I was so pissed off.

    My friend made them show him the video tape they claimed they had and it showed that we did NOT do what they accused us of. They refunded his money and told him that they had the same couch at a different store for 700 bucks more. Real nice. He declined the offer and left.

    I will never shop at Raymour And Flanigan. And I will tell all my friends of my experience.

    0 Votes
  • St
    stillwaitingformystuff Jun 17, 2016

    I purchased a bed frame, sofa and wall unit for my new home from Raymore and Flanigan. The sofa was a custom order and it came in early, I was thrilled.

    Delivery Attempt 1: I got a phone call at 7:00 to tell me the wall unit was not going to deliver this week. There was a PROBLEM WITH THE GLASS DOORS. But all other pieces will deliver.

    Delivery Attempt 2: They sent two people to my home NEITHER SPOKE ENGLISH and therefore could not communicate with me. THE WALL UNIT WAS SCRATCHED ON THE FRONT CENTER. The deliveryman wanted to leave the product and tried touching it up with a sharpie marker and telling me it was okay!

    Delivery Attempt 3: I was promised to be the first delivery at 9:00 am. At 10:00 I called customer service and was told they were in traffic near my home. I looked at google’s live traffic to see that there was no traffic where the customer service person claimed there to be traffic. Also, I asked if the drivers this week will be English speaking and the woman answered me saying since she is bilingual if I have problems communicating she is more than happy to translate via the phone. IN AMERICA, DEALING WITH AN AMERICAN COMPANY, I EXPECT PEOPLE TO COMMUNICATE IN ENGLISH. ESPECIALLY WHEN THEY ARE SENDING PEOPLE TO MY HOME.
    I called the manager whom told me they messed up the delivery schedule and I would have wait for them until 1:00.

    Customer service is polite and quick to answer. But they just tell the customers what they want to hear and then do what they wish while on your clock.

    Unless you have all the time in the world to wait for them to get their act together I would never buy another product from them again.

    0 Votes
  • Re
    Reviewer54924 Feb 10, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I bout a dinning set from raymour now they dont want to change my set With the protection plan. DO NOT BUY FROM RAYMOUR AND FLANIGAN.

    0 Votes
  • Re
    Reviewer63603 Feb 06, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Bought a Leather couch less than 3 years ago. Bought the Platinum protection plan just in case! Leather started peeling... Called for repair... Leather peeling isn't covered! Total ripoff!

    0 Votes
  • Bo
    Bonita Canceleno Nov 11, 2015

    I am ver disappointed with them we bought several living room furniture from them and had to come out several times to make repairs to the sofa we asks for another and refused so no more more buying from them

    0 Votes
  • Dr
    drpitlikeitsscot Apr 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Where do I start with my rant about Raymour and Flanigan? probably would begin with 2 words... Paymore and Shenanigans...I've had about every bad experience that I could possibly have with this company or at least with the Johnson City, NY store...First their sales tactics are extremely pushy and unprofessional. All the employees are liars. Being able to look beyond that I made the huge mistake of buying an expensive bedroom set from them because I thought we were getting good quality furniture. Wrong!! Extremely defective furniture was redelivered 4 times because of major flaws until I finally had to demand my money back and provide legal documentation that I was entitled to my money back under NYS implied warranty law. At the same time I bought the bedroom set I purchased a replacement table for my dining room set that i purchased previously at raymour. the table had to be delivered 3 times until it was finally right. When i was negotiating a price for all the furniture the salesperson and I agreed on a price plus FREE DELIVERY. When I paid, a delivery charge was added to the bill but they subtracted the cost of delivery from one of the pieces of furniture. Now they refunded the bedroom set but I kept my table since i have the rest of the set...when i received my refund it was short $80 plus tax...go figure...the delivery fee...I call and explain to them that the salesperson had offered me free delivery and they told me that I was paying the delivery fee end of discussion. I went there to talk to them in person only to have them call the police on me (or at least they said they did) I don't know because I left at that point... I didn't do anything to involve the police...in fact i tried calling several times for 2 days to resolve it on the phone until i showed up there. Every employee has lied to me and I feel like i have been cheated. Raymour has literally stolen my money and are refusing to give it back. I was told by the store manager that I was no longer a Raymour Flanigan customer as if I did something wrong by refusing to take defective furniture with wood filler and broken drawers and other major flaws...To top everything off, I had paid for a 5 year warranty on my table. Apparently that warranty is null and void and my money was returned to me without my permission. Isn't a warranty a legally binding contract? There are sooooo many more details I left out of this to even make it semi short and there are so many more things i could say but I won't waste any more of my time. Raymour has already wasted a month of it and the situation still hasn't been completely resolved.

    0 Votes
  • Ms
    MSPATS14 Feb 25, 2014
    This comment was posted by
    a verified customer
    Verified customer

    NEVER SHOP AT THEIR STORES THE BED FRAME THEY SOLD ME MIGHT NOT HOLD UP A YEAR AND THEY CHEATED ME BY TELLING ME I WOULD GET A MATTRESS WHEN I ONLY GOT A FRAME.COMMISSION HUNGRY SALESPERSONS.NEVER AGAIN.THEY ARE NOT GETTING PAID EITHER. I WILL TAKE THIS TO COURT AND GET IT OFF MY CREDIT BUREAU REPORT.THEY HAVE A FIGHT WITH ME.

    0 Votes
  • Ms
    MSPATS14 Feb 25, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I GOT APPROVED FOR CREDIT FROM THIS STORE THEY ARE A BUNCH OF COMMISSION HUNGRY SALES AGENTS.THEY DIDN'T TELL ME I WAS JUST GETTING A BED FRAME THE SALESPERSON PUT HIS HAND ON BED AND SAID YOU CAN HAVE THIS FOR $400 HE DIDN'T EXPLAIN I WOULD BE JUST GETTING A BED FRAME.NOW I HAVE NO BED TO SLEEP ON FOR DAYS I AM A DISABLED 55 YEAR OLD WOMEN WITH EPILEPSY AND HYPERTENSION.I AM NOT PAYING FOR ANYTHING WE WILL JUST HAVE TO TAKE THIS TO COURT.I HAVE NO MATTRESS TO SLEEP ON THESE PEOPLE ARE CRAZY AND THE MANAGER TOOK UP FOR THE SALESPERSON.PLEASE PEOPLE DON"T SHOP HERE GO TO ANOTHER FURNITURE STORE.

    0 Votes
  • Wo
    Woman in Buffalo, NY May 15, 2012

    I am not one to complain but these people were horrendous! I purchased a Platinum Plan and completely forgot about it. I purchased a chair a year ago and am now about to move from the USA to another country. My housekeep moved the chair for cleaning and informed me that the leg was twisted. When we went to look at it I could see that the leg was broken and not being held into the chair for support. I called the store, still not aware that I had purchased the Platinum Plan, and was told a man would come out to look at it the following day. When he arrived he informed me that the hole, where the bolt went, was stripped and that maybe it was done when they made the chair or maybe it was done when they transported it. He glued it in and I resigned myself that this was as good as it was going to be. An hour later I get a call from the store asking me how my service call went and I informed them that I wasn't really impressed. She then told me that she would call me back to see if there was something further that could be done. I still had not remembered that I had purchased a service plan. When she called me back the first thing she told me was that I was not eligible for a "Swap Out" because I had animal damage and that the worker who came to fix the leg was "almost run over by a car". I asked myself why I was being told this as I felt on the defensive like I was being blamed for something. When I asked about animal damage and why this was being mentioned she informed me that the service guy had told them I was not eligible for a swap out because I had animal damage on the chair. This was news to me so I asked to speak to the service man and he says I told him the animal damaged the chair. I told him that I had said not such thing but that I had told him the animal likes to sit on the chair. While I am on the phone, I demand that he retract his statement, and he does so to the manager in the background so that I can hear. I then hang up the phone and begin to think about why it was that they were blaming me for this problem and what did "swap out" mean. It was then that I realized and remembered that I had purchased the service plan! I also realized that a swap out meant that they had to give me a whole new chair if a problem was wrong with the chair that was not my fault. BUT the service plan is null and void if it has animal damage. It doesn't matter that the animal never broke the leg. I can tell you that if you have an animal on the same premises as your furniture you will not receive any service for your furniture. I do not have animal damage. The problem with the chair is a manufacturing mistake but because I have an animal they will not honor the service plan. This tells me that they are trying to either get out of fixing their furniture or they swap out furniture and try to resell it to someone else! Either way, I have a chair, that was poorly made, is obviously defected, and nothing can be done about it because I own a cat. It is appalling to me. But more appalling to me was the fact that I was ready to accept it and they called for follow up and then blamed me. I would never have complained. I am not a complainer. But when you make a call to ME and then blame me for the crappy chair, I get red hot angry. Raymour and Flanigan has crap furniture in a fancy showroom and I would NEVER buy anything from them again or recommend their furniture to anyone. I have had better furniture from the second hand store. Buyer Beware!

    0 Votes
  • Mi
    Michael Medina Jul 17, 2011

    I had the same experience with Raymour and Flanigan just today with delivery, I went to the store about two weeks ago to get a dresser and a night stand to complete my bed frame that I brought from them about two years ago that I got the delivery with no problems but today my delivery was from 12noon to 4pm so I waited all afternoon. By 3pm I called to get status of the delivery and I get a response that I was next and they were stuck in traffic. At 4pm I called again and spoke to Kevin about the status and he was calling the supervisor at the Conn. main office for delivery since they don't have access to the drivers the office supervisor had to call and to get the status. By 6pm I was upset and I called again by 6:30pm I cancel the delivery and to cancel all the transaction due to the irresponsible customer service by the main office, the drivers for not calling me to tell the status, and the store for their lack of knowledge of the delivery process and the delivery price is very expense that its not worth the headache to wait. The last thing I get is a call from the delivery office supervisor stating that there was problems with the delivery truck. So they do lie and that is there best defense they have. I do ask for honesty from all, we have been to complacent in our lives that we accept mediocre as good work, I don't have tolerance for mediocre I want excellence and honesty at least if they called and informed their status maybe I would understand but since we play to much the politically correct card we want to play nice. I'm nice but rub me the wrong way then I will show who I am; now I have to go somewhere else to find a dresser and night stand since I gave my old one away but first thing I'm going to Raymour to get my credit back for the no show furniture that I ordered. In the overall they are bad for there customer service and delivery all for the name of money and commission. Sorry Raymour but you are off my list for future reference to others if they want to buy furniture you need to fix a lot of things before you can consider yourselves #1 in future.

    0 Votes
  • Ny
    nyc070 Jul 16, 2011

    Save yourself the aggravation of doing business with this company. Completely incompetent. I purchased a light cherry wood bedroom set that consisted of a bed, dresser/mirror and nightstand. The delivery guys showed up with mismatched pieces! The dresser and nightstand were noticably a darker wood. They had to come back again with the right pieces. Ridiculous and uncalled for. Get your act together, Raymour & Flanigan!

    0 Votes
  • Aa
    a allen Jun 23, 2011

    I SO WISH I HAD CHECKED OUT THIS SITE B4 I BROUGHT MY FURNITURE FROM RAYMOUR & FLANIGAN. THE WINDOW THEY GAVE ME WAS A JOKE, THEY ARRIVED AN HOUR LATE, THEN WHEN MY FURNITURE WAS TOO WIDE FOR MY FRONT DOOR THE DELIVERY GUY SAID YOU ARE GOING HAVE TO ORDER SOMETHING ELSE IF WE CANT GET THIS IN. A LIGHT BULB SHOULD HAVE GONE OFF IN MY HEAD, I SHOULD HAVE SAID OK TAKE IT BACK. IM A WIDOW, MY SON WAS NOT AVAILABLE, SO MY LITTLE 90 LBS, 4FT HIGH FEMALE NEIGHBOR ATTEMPTED TO TAKE OFF THE INSIDE DOOR. WE SUCCEEDED, BUT WAS TOLD THE OUTISIDE DOOR HAD TO BE REMOVED ALSO! THIS DOOR MUST WEIGHT 150 LBS. NOT ONCE DID THE DELIVERY MEN OFFER HELP. THANK GOD MY YOUNG ABLE BODY NEXT DOOR NEIGHBOR WAS OFF. HE AND HIS FRIEND REMOVED THE HEAVIER DOOR THEN REPLACED BOTH DOORS, AND ONLY TOOK WATER FOR THEIR TROUBLE. I CALLED CUSTOMER SERVICER AS THEY WERE MOVING THE DOORS AND THE REP SAID WE DONT REMOVE DOORS, WE DONT WANT TO DAMAGE PROPERTY! I WAS LIVID! I TELL EVERYONE I KNOW DO NOT BUY FURNITURE FROM R & F! THEY ARE THE WORST!

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  • Xo
    xoxoxo1 Apr 23, 2011

    My experience in Garden City was perfect. The salesperson was honest, forthcoming and not a phony. When I went to the Farmingdale store tonight to make an adjustment to my purchase, the sales persopn blantantly lied to me, messed up the invoice THREE times and then the manager had to correct the mistakes. I left the Farmingdale, NY store in disgust. I clearly stated that I did not want the commission of the sales person from the GC store to be affected. The new guy reassured me that it would not get affected and "we're just like Macys"... it's a simple adjustment to your sale. Low and behold, the sales person in Farmingdale just added hismelf to the sales invoice. His response was "how am I suppossed to make money"... ARE U SERIOUS!!! People like than give good sales people a bad name. I will NEVER shop at the Farmingdale store again and I will be calling corporate to complain.

    0 Votes
  • Jo
    Joyce Magras Apr 04, 2011

    see complaint on page 4 already entered.
    J. Magras

    0 Votes
  • Jo
    Joyce Magras Apr 04, 2011

    I'm on my 4th bed since too9 from Raymour and Flannigan. One I had for a year and was sunken into what was like a gully. I returned after just i year for an exchange on the platinum plan. I have a servious back and hip problem. The next one I got - one month - and thatalready had what I call a sinkhole in it in the center = not my body form. and I could feel the coils and couldn't sleep.
    Again I initiated contact with sales person upset that I found the bed to be extremely uncomfortable - coils felt at different points and places on my body that I had to put a blanket under the mattress cover.. That helped a loittle.
    but I wok up in agaony. Again I called the sales peron = by this time I have failed to say that they were charging me over $100. for restocking fees and other fees which I fought but by the 2nd and 3rd ones I had incurrec charges that soon I would be paying for the bed all over. I've had this newest bed about 2-3 weeks and it's worse - no difference in the quality of the bed even though it was a different brand. I requested a small box spring as I had previously - they send a double siZe one that I have to climb up on a stool to get on the bed. I also now have 3 blankets on the bed because I can't deal wiht the pain from the coils that seem to be right on the surfface. It has a pillow top but it's a padding abound the edge but get into bed and there is nothing but singing into the middle - i'm not a very big person
    last night I got up about 15 times - trying different things. I have to get my money back - i just have to an try to get something else - my plastic blowup bed might be better. I paid too much t feel like I'm sleeping in hell and suffering. more.
    Raymour and Flannigan, please contact me at [protected] and help me to be able to say something good to repair your name = I can't encourage anyone to buy anthing from you. I need redress.

    0 Votes
  • Rr
    rrf Apr 02, 2011

    Well from what I experiance from all the complaints that I just read well if they are treating customers like that u should see how they treat there associates well because of the customers lie no need to say more.

    0 Votes
  • I have to say that you all are right.. I worked for Raymour for about 3 years in Customer care and Im so happy that Im out of there!!! Its all lies .. from the sale person to the del team.. The company treats its staff or customers with no respect..The 3 day or less is to get you in the door .. buy and then be tolded that they only del in your area 2 days a week.. The company is run by heartless people... They dont inspect your items 3 times in the warehouse.. or do they care about how it is placed on the truck ..All they care about is the numbers and how much money the owners have in the bank ( they have there own plane and 3 bank accounts with millions in each).. So please do not shop here or work there .. it will bring you problems and trust me they only want your money!!!

    0 Votes
  • Jl
    JLNOTTE Aug 17, 2010

    WELL, AFTER RESEARCH I WANT EVERYONE TO KNOW THAT ALTHOUGH I AM PRETTY INTELLIGENT, I PLACED AN ORDER WITH RAYMOUR AND FLANNIGAN! NEEDLESS TO SAY, THEY STINK...AS SOON AS THEY HAD OUR MONEY THEY PRETTY MUCH DON'T CARE. WITH A 300% MARK UP ON THEIR FURNITURE, YOU WOULD THINK THAT CUSTOMER SERVICE WOULD BE OF UTMOST IMPORTANCE. SADLY IT DOES NOT SEEM TO BE. SHAME ON YOU RAYMOUR AND FLANNIGAN!

    0 Votes
  • Ex
    exemploye Aug 10, 2010
    This comment was posted by
    a verified customer
    Verified customer

    raymour and flanigan employs a modern day version of INDENTURED SERVANTS with its employees. It cherges its sale people to work for them. someone should look into their deficit system for its asociates. ITS ILLEGAL what they are doing. many associates are in deficit and owe Raymour and Flanigan over $1000 and are basically working for free.
    The NYS depatment of Labor seriously needs to look into this ILLEGAL infringement of Labor law. This companies employees need a union to help them

    0 Votes
  • Aj
    aju Jun 23, 2010
    This comment was posted by
    a verified customer
    Verified customer

    All I can say is very poor customer service.No return policy whatso ever.Every store you go, things can be returned without hassle ranging from the cheapest thing to the most expensive ones. I dont know what is about this store that once you pay you cannot return them.Ridiculous!!!
    No more of Raymor and flanigan for us.

    0 Votes
  • Ri
    RIPArtist Jun 23, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I would like to join in the many complaints. Unfortunately I did not read this board before I purchased from Raymour & Flanigan. So I purchased several items and the sofa had to be return (not their fault). Now I have two bills that I have to pay. One is Contract 1 and the other is Contract 2. When my bank sends in the check with a written notice indicating what Contract the check is for, representatives at Raymour & Flanigan tells me that they receives many checks and can not be responsible for which Contract the check is applied to. The only way I can ensure that my payment is applied to the correct bill is to used their telephone system (which cost an additional $1.99 per transaction) OR drive 60 miles round trip to the nearest store.

    I will call again today to see if I can get this issued result AND I will contact BBB!

    0 Votes
  • Aj
    aju Jun 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    We recently purchased accent chairs and table. When they came the legs of one of the chair and of the table were unequal.So the next day when we call the customer care to return the pieces they tell us that we cannot return them.The reason being we already purchased it and now we have to put up with it.It is so not professional.Every store has a return policy and they take sold items back within certain number of days.But not Raymor and Flanigan.It does'nt matter if we paid hundreds of dollars towards the furniture!!! It was ridiculous.I cannot believe the poor customer care .We are not at all satisfied with the company.

    0 Votes
  • Pa
    Patricia Behler Jun 12, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I am so disapointed with Raymour and Flanigan. They are the worst furniture store I have ever delt with. I recently purchased a recliner couch (3 months ago). I paid $1650.00 including with a "PLATNUM PREMIUM PROCTECTION PLAN"...for $150.00...what a RIP OFF. Within a month the couch cushion started to sink in. Pictures attached...I called for service, had to wait 2 weeks for them to come. He restuffed it. He tells me it is normal for this to happen and I should beat the cushion like you would a bed pillow because the insulation shifts. Are you kidding me??!! This couch is brand new. Once again the cushion is sinking again!!! and the fabric is fading where I sit. NOTE: Its just me who sits on it.Called for service, had to wait again almost 2 weeks for another technician to come. He tells me this is normal and nothing is wrong with the couch. Are they just all programed to be RIP OFFS !!! I asked him if he and his wife would be satisfied with this and he says ABSOULTLEY!!! Nothing was done that day. I went to Raymour and spoke to my salesman and store manager...they could care less now. All they say is to make another appointment for another technician to come because I am dissatisfied with the last 2 tecnicians report. Well they are coming again!! but I have to wait almoust 3 weeks for them!! ...IS THERE LIST OF SERVICE COMPLAINTS SO LONG THAT YOU HAVE TO WAIT WEEKS!!!All I want is for me to be able to replace this couch with another one but they are dodging me. Where is my protection???? I am going to file a complaint with the BBB.

    ANY ADVISE????

    This is so unfair to the consumer that we have go through this.

    0 Votes
  • Ka
    Karen Davis May 20, 2010

    I agree with your comments, I purchase a 5 piece dining set on 5/17/10 in which i paid in cash and I put 2 of the arms chairs on layaway I did receive the 5 piece the day raymour said they were going to ship it, but when it came, two of the side chairs had a defect (discoloration on the wood)
    now this is where the problem begin, i called the store and let them know what was wrong instead of them saying well we will exchange them f0r you they sent the delivery guy back to my house to take a marker and go over the spot that had the defect, in which the color that he used did not match the chairs so I called the store to let them know what had happen they said they were going to exchange them. So then I told them I was going to pick up my 2 chairs on Friday (5/21/10 they told me my chairs will not be available until July now keep in mind when i was going the purchase the set the manager said oh we have alot in stock now its a different story I have been giving so many different stories by so many people about the 2 chairs its a shame the last one was I got was a call from Melissa on Wednesdasy stating we have the 2 chairs for you, you can come pick them up on Friday and my 2 chairs that had the defect will be exchange on Saturday (5/22/10 that was fine i get a call on Thursday saying the 2 chairs we had for you has a defect and I get them until July so of course i am outrage. so how in the hell I go to a furniture store on Saturday (5/15/10 to purchase a dining set and here it is Thursday 5/20/10 and so many problems have occured with this store it doesn't make any sense you are suppose to be satisfied when you are buying furniture so to me raymour has a hidden agenda and they don't ever have to worry about me again, and by the way I told them to come get the 5 piece and give me my money back and I am contacting my lawyer and the attorney general office so they won't come up with some mess where I can't get my money back (so stay a step ahead them) the oxford Valley store in Langhore Pa

    0 Votes
  • Aa
    AAConcernedConsumer May 20, 2010

    PS:

    THEIR CLEARANCE CENTER SEEMS TO BE A MORE AUTHENTIC BUSINESS.

    NOTE - ALL SALES ARE FINAL WITHOUT ANY WARRANTY!!!

    I WONDER WHY!!!

    0 Votes
  • Aa
    AAConcernedConsumer May 20, 2010

    I fully agree, the management of this business has absloutely no respect for their customers, this business appears to be opearting fraudulently (corporate fraud suspected) they seems to be making sales on paper without delivery. This practice misleads the public and investors if any by false pretence of being a viable furniture business. On Saturday, 15 May 2010, I purchased a 7 Piece Dining Set, with delivery promised for Monday, 17 May 2010, and to date the items have not been received. Instead, I have been insulted with lies and disrespect. They failed to deliver the items on Monday, 17 May 2010 and promised to deliver them today Thursday, 20 May 2010, without delivery time confirmation. Upon my enquiry this morning they informed me that they received a request from me to reschedule delivery for Saturday, 22 May 2010.

    A BLATANT LIE!!! AFTER SEVERAL TELEPHONE CONVESATIONS WITH THE MANAGER OF THE POUGHKEEPSIE STORE, A MS. ANGELA B... I WAS APPAULED AT HER BEHAVIOR AND DISRESPECT TOWARDS ME AS A FREQUENT CUSTOMER. WITH MY DISSAPPOINTMENT AND INDICATION TO CANCEL THE ORDER, SHE STATES SEVERAL TIMES HER READYNESS TO CANCEL THE ORDER RATHER THAN ADDRESSING THE INCOMPENTENCIES OF THE BUSINESS AND ARRANGING WITH THEIR ASSOCIATE DELIVERY COMPANY LIVVY TRANSPORT TO HAVE THE ITEMS DELIVERED.

    CORPORATE FRAUD MUST BE STOPPED BY US THE CONSUMERS ------- BOYCOTT RAYMOUR AND FLANNIGAN FURNITURE AND ANY OTHER STORE THE PROPRIETERS OPERATE OR OPEN IN FUTURE.

    A Concerned Consumer.

    0 Votes
  • Da
    DAN HARTSDALE May 19, 2010
    This comment was posted by
    a verified customer
    Verified customer

    i bought and paid for a table and chairs from their store in yonkers was told i would have delivery by april 20 the salesman showed me my items been dilevered to them on the 16 and insured me no problems well they called me on the 19 saying it never came in but delivery was guarenteed for the 27 on the 26 which they were to call me and set a time frame for delivery no word by 6 pm so i called them to be told it was out of stock and would not be in stock until MAY 12 the so called manager was useless basically said its out of stock tough so i was going to cancell it but i said ok let it go and they said they would calll me on the 12 when it was in stock which they did and set a delivery date for the 15 with a promise of a call with delivery time on the 14 of may well dont you know 6 pm came again no calll i called them a girl told me yes your set for delivery between 11 and 3 tomorrow and when i asked why i was not callled about it she of course blamed the delivery team RAY AND FLAN not worth their full title like to play the blame game its the reps fault the salesmans foult the girls on the phone fault the delivery teams fauls i can see their prom too many chiefs no indians I WOULS NEVER REFER A FRIEND OR ENEMY TO THEM AND I WILL NEVER SHOP THERE AGAIN

    0 Votes
  • Ch
    Cheryl a james Mar 21, 2010

    Wow - I wish I would have read all of this before purchasing so much furniture. Several months ago I purchased a Foster sofa and loveseat - leather. The sofa has "sunken" Can you believe it? A tech wanted to stuff it but I refused. He said I will receive a phone call within 72 hours. Let's see. This is crazy. I had a futon for 20 years before this. I am beginning to think that I should have stuck with that again. Will keep you informed...

    0 Votes
  • Di
    disappointed181 Mar 10, 2010

    I bought a leather couch and with in 30 days from delivery one seat cushion sunk in. I called the store I purchased from, Paramus NJ, they set up for a tech to come in and "fix" the cushion. The tech told me that it happens with all sofas, the end cushions always sink. I do not think this is normal. Sofas are made for sitting and should not sink because you sit on it-couch was only 1and a half month old. He stuffed it and told me to wait 2-3 weeks for the cushions to go up. This did not work. I called again, the couch has been restuffed. I was told there is nothing wrong with the couch, it is obvious there is. If this was not the case there would not be a need to fix the couch by stuffing it. I am very disappointed with the techs that came to my home. I was at work and my mother in law was home with my 3 month old, while spoke to her on the phone they kept making loud comments like "Everyone wants new furniture-not going to happen", "These people always want soemthing for nothing". I guess they thought she did not understand english, as we were speaking spanish and they did not know I was on the phone. I bought 4 the other pieces from them, they are in good condiotion-we take care of our belongings as we work very hard for our things, delivery people were nice, customer were nice but really do not go out of there way and sound depressed and stressed to work there, techs were very disappointing to deal with and they were offensive; I am currently waiting to here from the customer service manager. I will not buy from raymour again.

    0 Votes
  • Di
    disappoint 33 Feb 17, 2010

    I have had trouble with my ottomon since I bought it a year ago. The arm was weak and the wood broke inside but they would not replace it instead they have sent someone to repair it twice. Also be careful with the agreement twice I paid $1000 thinking it would put me ahead in payments instead they charged me a 40 fee for being late the next month stating it didnt matter i still needed to make a payment.

    0 Votes

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