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Raymour & Flanigan Furniture Customer Service Phone, Email, Contacts

Raymour & Flanigan Furniture
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2.1 258 Reviews

Raymour & Flanigan Furniture Complaints Summary

71 Resolved
187 Unresolved
Our verdict: When using services from Raymour & Flanigan Furniture with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Raymour & Flanigan Furniture reviews & complaints 258

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L
8:21 am EDT

Raymour & Flanigan Furniture poor customer service & no good warranties

Im getting so stressed out. I purchased a whole living room set jan, 2006 It had a manufactures defect ! unknown to me. I had the platnum protection plan but: it didnt kick in yet! The manufactures warranty did. So Raymour & Flanigan replaced it under the manufacture warranty. But customer service coded it wrong and took out my platnum protection plan. And the replacement I received Jan, 2007 has the same problems discoloration, deflated seat cushions, and unravelling of threading. So Ive been calling to get help and im getting the run around. I called corporate, who said they coded it wrong I should still have my protection plan. But they wanted me to do a resale and buy another living room set. Sorry I cant go on its makeing so upset! I "hate this company. I feel so used and munipulated, and hurt I will never buy from there again ; Or recommend any one to themt. Not even my worst enemy.

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Bill Williamson
Chicago, US
Nov 05, 2011 9:16 pm EDT

Just an FYI on your comments regarding the warranties. All furniture, regardless of where you buy it, comes with, at least, a limited 1 year manufacturers warranty. If find that your furniture has a defect, within the first year, there should be no reason that the company wouldn't take care of you. The Platinum Protection plan is a 5 year damage warranty and does not apply to defects. That is all clearly stated in the protection plan literature that you received. As far as the improper coding goes, it appears that a human being made a mistake and the company is doing their best to take care of you. I'm not sure what all of the manipulation is, although certainly, the whole experience of dealing with a big purchase that is not perfect, and up to your expectations, is unsettling for the consumer and the company.

Just on a side note about warranties, I purchased furniture from Diamond Furniture and thought it was funny because the Sales rep let me know that they were going to throw in a one year warranty with the furniture at no charge. Thanks for giving me something that I'm already entitled to jag offs!

ComplaintsBoard
S
10:56 am EDT

Raymour & Flanigan Furniture platimum protection plan

I purchased sofa and loveseat in March 2007 and purchased the 5 year platinum protection plan. A few months ago the cushions started to sag and guests would roll towards each other. In addition, the material looks worn even though its only a little over a year old.
I called Platinum Protection folks who sent a technician. He stuffed the cushions, which now are lumpy but said there was nothing he could do for the material. He noted on his sheet that we really needed a reslection.
Well, they called today to say there was nothing they could do because we should have reported it sooner. My response was that I bought a 5 year plan and nowhere does it state that I had to call within a certain timeframe.
Needless to say, I am extremely disappointed and am alerting anyone I know to never buy another piece of furniture from them let alone their bogus Platinum Protection Plan.

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Jill Ludwig
Little Neck, US
Feb 01, 2009 12:00 am EST

When I purchased furniture the sales person explained that I have to call within 7 days of an incident or the platinum protection would not be covered. Too bad you did not read the brochure stating that clearly. I dislike when you see only bad things about a company and the good is witheld.
In regard to the used furniture comment, are you kidding...they would loose their liscense! It is against the law.

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withheld
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Dec 03, 2008 7:16 pm EST

I use to work for raymour and I can tall you that you had bout someone else problem, I hate to tell you this but they sold you use furniture, this company will do anything for a buck and sell you furniture that was already use

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6:30 am EDT
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Raymour & Flanigan Furniture terrible service

On May 5, 2008 I placed an order with Raymore & Flanagan in Horseheads, NY for four living room pieces, a queen size sofa, a love seat and two club type chars. They were to be covered with fabric I chose in the store. The contract says a special order will take 6-8 weeks.

I don't know if I will ever get my living room furniture. We have to sit on kitchen chairs if we want to read the paper in the living room.

We have been given three succeeding later delivery dates. The latest being July 28 delivery to the Syracuse facility, after which it will be delivered to my home in Penn Yan, NY. That makes it 12 weeks before it even gets to Syracuse. I really don't know when I will receive my furniture.

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april may
, US
Apr 29, 2011 2:54 am EDT

4/28/11

Today I received a delivery from raymour and flannigans. I was at my front window when I saw a young man getting out of the passenger seat of the truck to help the driver back up to my drive way the driver approached my front door and greeted himself and asked me where I would like my stuff. I noticed the passenger had something wrapped around his leg I asked him what was wrong with his leg he said that the company has a policy that we can't show our tatoos off. I responded that was ###ing ### so this is the last time I will be buying from raymour and flanigans. Lost a vip customer to all your company rules for your employee's. The way I look at it there here doing there job to the fullest and then some should let them be who they are. I will be spreading the word!

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max and max
,
Jul 23, 2008 7:56 am EDT

I totally agree with the comment. Raymour and Flanigan are bunch of crappy furniture sellers. The salesmen pretend they dont know what they are doing so they always ended up not delivering the item I wanted. Moreso, the salesman told me the financing wil be for 4 months but I later found it was 3 months. See...no one is a lil kid. And I dont believe the salesman didnt know what he was doing. He definately knows what he was doing which then means the management of R&F know of the dibious activities of the salesmen. R&F...save yourself. I now but my stuff from Sam's Club. Wayyyyyyyy inexpensive and they nice as hell. Bye Bye to R&F...not shopping there anymore till I die.

ComplaintsBoard
A
8:41 am EDT

Raymour & Flanigan Furniture damaged my home

Just another complaint about Raymour & Flanagan. They are awful! They damaged my floor and then they agreed to settle after nine months. I've been waiting for the check for weeks and nothing. When I call the people that answer keep disconnecting me by mistake. The service center is just awful. The floor was damaged because they did not have enough service people to set up my entertainment center. The service people that came to put the entertainment center together did not know how to and weeks later they sent one guy out to put it together. The entertainment center was 20 feet long and needless to say he had difficulty moving it which caused the damage. I will never buy from them again. But I suspect they will just be another furniture store that is expanding to quick in a poor economy and without repeat business they will in no time be in bankruptcy. I decided to write this as I have been on hold with them this entire time. Still waiting...

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Zara Bradley
Yeadon, US
Feb 28, 2010 11:19 am EST

I purchased a dining room set from Raymour & Flanigan a year ago. I had my dining set only a couple of months when the table started to wobble. I called the store and they sent a repairman to fix it. It was free of charge as the furniture was under warranty. Everything was fine, so I went back to the store and purchased a living room set. Now the dining table is wobbling again and when I called the store they informed me that there would be a $50.00 charge as the dining set was no longer under warranty, and that I had to pay this charge with a credit card before they would come out. I feel this is unfair. I paid over $2000.00 for this set and feel it should not wobble at all, especially twice. Is this what is to be expected for the life of this set-that every few months the table will wobble again and I must call for repair? Also, I was a returning customer and feel that I am a loyal customer and this is how they appreciate my loyalty? Your reply would be most appreciative.

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5:04 am EDT
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Raymour & Flanigan Furniture still waiting

The worst place to buy anything from, I bought a couch and a chair, I have not yet received the chair and the couch arrived damaged. I had an appt to switched out the couch for a new one, and the salesperson called me on Sunday to say the chair had come in and he would add it to my delivery day. But what he did was cancel the whole thing and did not tell me. I'm waiting for furniture that is not coming and I don’t know when. Not to mention I paid in advance and when I asked to speak to a manager he won’t talk to me.

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Jill Ludwig
Little Neck, US
Jan 31, 2009 11:52 pm EST

Hi,
I see all these comments about the poor service and am surprised to say the least. I have shopped a number of times at the Nanuet Showroom with Cindy. She has made a difficult task soooo easy. I have referred so manypeople to her. She has even taken care of simple repair issues for us. SHe has gone out to the house to pre-measure and choose colors for our walls. I am very happy with the furniture and would definately refer her to anyone!

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S
5:05 pm EDT

Raymour & Flanigan Furniture horrible quality; awful cust service

Bought 9 pieces of furniture from R&F 1/08, noticed two problems soon after (broken left arm on one sofa, broken right arm on another). After dozens of calls and 4 months of so many failed promises, I still have 2 broken pieces of furniture and no action has been taken to apologize for the problems and repair or replace the furniture. The level of incompetence and ignorance among staff is so shocking; I have never experienced anything like it. There are so many examples of their cluelessness, I will not list them all here. One fellow couldn't figure out how to get a quarter for the parking meter so he couldn't keep his appointment to come in to repair the furniture. A month later, another fellow spent 60 seconds in my home and said, "Can't fix them here. I'll tell my manager." That was weeks ago; not a word from anyone since. How do they sleep at night? I am writing to my attorney general and consumer protection people, but I'm not wildly optimistic given the huge number of complaints I now read on this site.

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Dissatisfied Customer
Oakhurst, US
Jun 05, 2009 11:40 am EDT

I wish I had thought to read reviews on Raymour and Flanagan before purchasing furniture there. I only purchased two items and had trouble with both. I've never had problems with new furniture I've purchased anywhere else in the 40 years I've been married. The lady answering at the store is friendly, but the follow-up is horrible. Plus - they are quick to take payment for a replacement piece over the phone by credit card, but when they call to tell you the piece had been discontinued, they cannot credit your credit card over the phone! Go figure!

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L
11:06 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Raymour & Flanigan Furniture - inferior product and poor customer service

I purchased a couch, love seat, coffee table, end table and side table from Raymour & Flanigan's between June and Sept 2017 from the Niagara Falls New York store. My Sales rep Chuck was excellent. After sustaining a back injury I went back to R&F to purchase a recliner. Again Chuck was extremely helpful in helping me select a recliner that would accommodate...

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6:23 am EDT
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Raymour & Flanigan Furniture rip off

The worst customer service I have ever experienced. The worst delivery service I have ever experienced. Assembled my furniture incorrectly, showed up 5 hours late! The were extremely rude on the phone. They acted as if they are doing me a favour. Do not do business with this company. They refunded my delivery fee, but I still can't use my bed. They can't come back when it is good for me. I spent almost $2000, and they give you a run around. I have never regretted a business transaction more. Save yourself the headache and don't buy from this sleazy operation.

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JustTheFacts1
Southeastern, US
Oct 10, 2009 8:53 pm EDT

As a former employee, I can tell you that they will tell customers whatever it is they want to hear just to get them off the phone. The lower management will always take the easy way out and have others do the dirty work for them.

Also, it is a common practice that R&F sells used furniture as new. Furniture that has been in someone else's home and returned to the warehouse would always be the next out of inventory to get delivered to the next customer. It's also happened that the same person that returned a piece(s) got the same one re-delivered on an exchange. That shows how they do not care about customer satisfaction.

I could go on and on about how they try and deceive customer's. There is not enough space here or time for me to list everything.

Do yourself a favor and avoid purchasing anything from them. It's not worth the hassle.

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6:07 am EDT
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Raymour & Flanigan Furniture bed bugs

Upon graduating college and getting a job, my daughter's first major purchase was a bed room set from Raymour & Flannigans. She was so proud of herself. Our daughter immediately began to get hives.

Never thinking that Bed Bugs could be the problem, she visited allergist and dermatologist for solutions. After changing laundry soaps and chasing a non-existent allergy problem for months we discovered that her mattress was infested with Bed Bugs. The company refuses to take responsibility even though we never have had any pest problems until we brought their product into our home.

Our whole family now has the heebie-jeebies and have trouble sleeping at night and I have the expense of trying to rid our formerly happy home of these pests.

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Missmissmissy
, US
Dec 19, 2017 11:23 pm EST

My husband and I purchased our first new bed in 10 years. We went to Raymour and Flannigan. In June and July I had horrible hives and allergies. Dermatologist did testing and cut out some of the hives as well. I was told I had allergic reaction to bugs. I also got diagnosed with cellulitis. Well it is now December and guess what. We have bed bugs. It is a small.amount that is in just our adjustable box spring. Just cost a $1000 for Orkin to come and to tell is it's the bed. We have none any where else in the home. Called and they are stating that they neutralize and spray it's not from the. I told them when they pick up returns and take ild they are not experts and don't know what they are looking for. Orkin States they came in on the b d. It was maybe a few that took some time to lay eggs and create this mess. I just want my money back for my bed, take it away and pay the exterminator. My dermatologist and the purchase of the bed all coincide. Also the beds are from Vietnam. They travel so upstairs. Funny thing is. I'm still paying on the bed!

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StanE
Westbury, US
Jun 22, 2015 12:17 pm EDT

I have been living in my home for 30+ years. Aside from the occasional spider and perhaps a fly or two that have flown in when we opened the door (and our cats usually get those pretty quick), we have never in those 30 years had an insect "problem."

We, just last Wednesday had a living room set delivered by Raymour & Flanagan.

Yesterday we began to see little tiny ants (which creeped out my daughter), but only a few. By today, seeing LOTS more mostly around the new living room sectional.

ONLY variable is the furniture.

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Kajz
, US
Aug 07, 2014 7:38 pm EDT

We are experiencing the same issue with our bed purchased in march of 2014. We are in the process of building a case through the better business bureau.

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So Disappointed
New York, US
Jun 25, 2010 10:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

In October 2008, I purchased a bedroom set only since I already had a new box spring and mattress. Within one month, I noticed bites but had no idea what they were. The bites went away but returned in April 2009. My primary physician told me they were bed bug bites. R&F swore up and down they were not responsible for the bugs but I've been living in my apt. for 15 yrs. without incident. The exterminator advised that the bugs must have traveled in R&F's truck since they transport used and new furniture together. Also, the bugs hide in the cold months and return around Spring so it's a horrific experience that may never end.
Almost 2 years later, I'm still trying to get rid of the bugs, and may have to throw out the bed that's not even two years old.
Buyers please be aware when considering a purchase with R&F. They will not take responsibility for this problem which can be very costly and lasting.

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Tuxx
Philadelphia, US
Sep 29, 2010 2:47 am EDT

I feel your pain. I also purchased a new brown sectional in April of 2010. It cost me $2700. I enjoyed my comfortable movie seats, up until yesterday when I discovered it was infested with bedbugs. I didn't realize it until then, that when the furniture was delivered it came off the truck unwrapped. It must have been infested with eggs and that is why we didn't notice them until months later.There are no bed bugs anywhere else in my home except the sectional loveseat. I too purchased the platinum protection plan, Its worthless in this situation. I wish it was something that can be done. I wish someone could inspect there warehouse. It's costing me alot of money and time to clean this mess up.

And to E.S. u can talk that now because you didn't have a bad break! But remember every Dog has it's Day.

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Eric Johnszon
New York, US
Aug 09, 2010 10:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Purchased new sectional in April of 2010 and after about a month of enjoying my new sofa realized I was being bitten by bed bugs. After doing some research online discovered my new sofa was infested with bed bugs. I saw them with my own eyes. There are no bed bugs in my bed, bedroom, only my new sofa. I called and left a message with the person who is responsible for such complaints and she has yet to return my phone call. The platinum protection plan that I purchased does not cover infestaions.

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Raymour & Flanigan Fan
, US
Jul 04, 2010 11:44 am EDT

Bed bugs have become an epidemic in major metro markets, because they are densely populated areas. This issue has been heavily televised and documented within the last two years. The Federal Government held a Bed Bug Summit in spring 2009 to address the national bedbug outbreak. Bed bugs can spread in a multitude of ways. They are prevalent in multi family dwellings such as apartments. If you've spent time in a hotel, have a child that lives in a college dormitory or you live in a multi family dwelling, you need to take these factors in to consideration as the source of your infestation. Bed bugs can get in to your luggage or purses basically anywhere. Recently the Hollister Clothing Store in SoHo was shut down due to a bed bug infestation. I know that Raymour & Flanigan takes bed bugs seriously and their drive teams are hyperconcious about not picking up infested furniture from homes. I also know that they preemptively exterminate their facilities regularly and no infestations of any kind have been found in any of their service centers or their main distribution center. If you are in an apartment, most states have adopted some form of a uniform landlord tenant law. You need to find out if the failure to rid your apartment of these bed bugs is a denial of essential services. If indeed it is, you can pay for the extermination and deduct that from your rent. Call a legal aid clinic and ask whether this infestation would be a denial of essential services, and save your receipts. From what my understanding is, Raymour & Flanigan will exchange the furniture that was purchased from their stores if it becomes infested by an outside source while in the home. You need to have the home properly exterminated and treated, before they will deliver the new merchandise. That sounds more then fair to me.

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eve santiago
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May 25, 2008 7:59 pm EDT

I DONT AGREE RAYMOUR IS THE BEST .THEY CARRY THE BEST QUALITY THE FURNITURE IS UNIQUE
AND NO ONE OFFERS QUALITY WITH WARRANTY AND PROTECTION PLAN WITHIN RAYMOUR AND FLANIGAN CORPORATION.SO IF U SAY U GET A BED WITH BUGS FROM RAYMOUR YOU ARE A LIAR YOU PROBABLY BOUGHT IT IN MACYS OR SLEEPYS NEVER FROM RAYMOUR

ComplaintsBoard
C
10:30 am EDT

Raymour & Flanigan Furniture lying about financing!

Purchased a bedroom set at the Stroudsburg, PA store. When we initially went into the store, the salesman was asked if Raymour had a financing plan like another area furniture store, Rosen's. We were looking for no payment/no interest for 1-3 years. The salesman assured us that Raymour did have that financing plan. He stated "absolutely, we can do that." Before placing the order he was told that we COULD NOT MAKE PAYMENTS on the furniture, but if payments/interest were deferred for a year, that would be fine, since my mother-in-law's home was on the market for sale. It is part of her estate. We told him that once the home was sold we would then pay off the balance owed on the furniture. He again told us yes, we will do that. In fact, he told us that if we only needed deferred payments for a year, Raymour could give us a discount on the bedroom set. We agreed and the order was placed. Now we are being billed by the bank. They want a $168 month payment. Seems the salesman only submitted for financing that was ONLY for deferred INTEREST, but payments are due. My husband contacted customer service when the first bill was received and was told not to worry, no payment was due, that was how the bank worked with this financing. When the second bill, requesting late fees and a double payment arrived, he again contacted them. Oh, a different story now. Seems the salesman is NO LONGER AN EMPLOYEE at the store. Seems he probably didn't know what he was doing when he submitted the financing. HOW VERY CONVENIENT. The store manager, through a customer service rep, told my husband that if he had contacted them after we got the first bill they could have rectified the problem, but since it is now the second bill, no they can't rectify it. He was supposed to call my husband to discuss this issue. He didn't bother. Now I've been trying to get an address for his superior and can't seem to get one. The store manager said that there's nothing they can do, since we got a second bill, notwithstanding the fact that it was his store's customer service who told my husband not to worry and there was no payment due when he called to alert them that we received a bill, the FIRST BILL. I am now disputing the entire bill and giving the bank the bottom line which is - we cannot afford to make these payments. We were told it was a deferred payment/deferred interest for a year financing plan. If it can't be worked out for the deferred payment/interest for a year, then the bank can remove the furniture from my home. Because this salesman submitted for financing other than what he told us was available and what he told us he was actually giving us, we are now responsible for payment of this furniture, it will be a problem credit report wise, and I may end up with no bedroom furniture. I now will not buy even a throw pillow from Raymour & Flanagan.

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Jecausta
Rochester, US
Apr 05, 2010 8:46 am EDT

I have had the same thing happen to me at R&F and another furniture store (the salesperson told me one thing, and the terms read another). Yes, I can spend 20 minutes reading a contract while a line develops behind me, or can listen to the EXPRESS PROMISES made by the store representatives who told me "no interest/no payments" until such-and-such date. If you as a retail dealer make assurances that contradict the contract at the very time you are inducing the customer into signing it, you should be held to those assurances, period.

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Frustrated Business Owner
, US
Aug 09, 2009 11:59 am EDT

Maybe next time you should read the "Terms and Conditions" of the finance agreeing to finalize the purchase. I love when people feel they were cheated when if they took the time to READ it would save themselves a big headache!

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9:55 am EDT
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Raymour & Flanigan Furniture Order delay

I ordered a couch on 2/10/08. At the time I placed the order they told me 6-8 weeks for delivery. I have been calling every week since the end of March and they never have any information for me. For the past few weeks I have been calling more often. They tell me that they will call me when it comes in-to stop calling them. First they said to expect around 4/20, then 4/30. Now, in the first week of May (and 13 weeks later), they are telling me another week. They are not very helpful when I call and cannot give me any other information.

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4:16 am EDT
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Raymour & Flanigan Furniture they have terrible service

About one month ago my sister ordered a new dining room table for my birthday for me on-line using her credit card. Unfortunately, when the table arrived it was damaged and very poorly made. I contacted Raymour and Flanigan and they told me they had a no-return policy but I could go to the store pick out something else and would get a full store credit and when the furniture was delivered they would pick up the table. Did not happen!

I went to the store and picked up $1400 worth of new furniture. When I got to customer service they stated that the credit could only put in my sister's name (her credit card) since it was purchased by her after they pick up the table. Fine - no problem. The new furniture was delivered and the table was picked up. My sister calls and they tell her that even though she ordered on-line that she would need to travel one hour to the nearest Raymour and Flanigan to get her credit. What the ***! I am furious and will never order or recommend that anyone order from any Raymour and Flanigan again!

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Raymour & Flanigan Furniture terrible experience

I have never seen a business as bad as Raymour and Flanigan. I question... are these names genuine family names or are they stage names as all scams are? I correct my questioning to add that if these are real family names then they either 1. Must be so gullible as to think that their business is running as it should or they 2. Are completely ignorant to think that a business can be managed and supervised by trained sales individuals that are more than educated on their product and know how to manipulate the situation as it is convenient for them and not the customer to include the owners (Raymour and Flanigan). Whatever happened to good customer care and quality products especially quality products which you thought you paid top dollar for? Any company worth their future would never outsource false leadership (Regional Sales Manager's) while they (R&F) vacation and enjoy life. Here is a short but fairly detailed story on what happened to my wife and me as customers and having to settle with a very unpleasant end result. When we first arrived in Connecticut we purchased a home and needed a new bedroom so we started the hunt for furniture stores keeping in mind we did see some fairly bad under budget commercials on a certain competitor that which I will not specify and thought oh my god where are we until we managed to find a store in Waterford, Connecticut that store was Raymour and Flanigan. Well on the way in we were not greeted not once I thought well I guess it’s not the same everywhere you go. Then as we were looking at beds and seemed serious to certain sales individuals and I say individuals due to the lack of enthusiasm in everyone there. Now keep in mind we are focused on beds and looking at the one we want when out of the blue this sale’s individual approached us and wanted to sell us a table... Now where does a bed come into play with the table? This situation should have told us all there was on about store but being open and not judgmental. We finally purchased what we wanted and while on display the bedroom set was solid and magnificent we even went to take it a step further to freefall with our backs on the bed and shake it and the bed did not budge so we thought this is exactly what we wanted a solid bed with frame that does not move. Well the delivery was not as promised and after several attempts by them they finally were able to deliver it to our home. When they were assembling the bed frame and laying the mattress in everything looked fine we even asked them if it was solid and sturdy and they mumbled yeah and nodded. I should have known then… that evening when we went to bed we noticed that the bed was sagging in the center and also it was moving as you laid in it and got out of it not small movements but 4 to 5 inches from side to side and we have wood floors. Now for the good part, we called R&F and explained the whole situation and they didn’t seem to want to hear our side of the story so I asked to speak with the sales manager this was not too good neither it seemed as if the sales manager didn’t want to hear the problem with their product neither so I asked for the regional sales manager thinking they’re has to be someone who will be more than willing to hear the problem. Well when he finally called me we spoke and I was too disappointed to even consider keeping the product so he managed to ask some trouble shooting questions as if who to blame and looking to point the finger to with questions such as “Do you have carpeting?” Then right after went on saying “well with carpeting the supports tend to slide and that can be an issue and the cause for your bed sagging and moving” Just then I cut his silver tongue right off and said “I have wood flooring” he gave a pause then went on saying that he will do everything in his power to get another truck out to my house to service the bed and fix the issue the next day. I said ok as long as you fix it no problem. The next day came and no truck came by with men and their tools. I called R&F and to their surprise they made a mistake and were unable to come out. Their response we are sorry and we will see what we can do to get someone out there next week. Now you know where this is going… right? So, I call the regional manager up again and guess what?... we had a couple guys show up the next morning. Wow if only everyone had a sense of urgency as the regional manager. Yeah right! Being a little sarcastic here with that last part. So they were in the bedroom and did what they needed to do then left. A couple hours that same evening the regional manager calls and asked how everything is and I tell him that it seems fine now after some small talk and apologies from him we hung up. Well guess what three days later the bed was the same sagging and sliding so frustrated that the only thing I did was not make any more calls and suck it up. Unsatisfactory service and product this has been my worst nightmare when dealing with sales. Never again! Oh by the way I made the bed a platform to mimic the support it had in the showroom. Thanks Raymour & Flanigan.

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myhero
Bronxville, US
Jan 31, 2009 10:46 pm EST

Sounds like you were missing the slats. Simple mistake .. major headache.

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Cynthia Koebele
,
Apr 29, 2008 3:04 pm EDT

can you possibly send me the regional managers phone # I am also having a bad experience and I need help! Thanks!
cindymae2@hotmail.com

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7:10 am EDT
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Raymour & Flanigan Furniture I really should have gone to another store

Horrible experience, yet to be solved. I purchased a queens size mattress, full size and twin size on 04/02, I should have received the complete order as of today, 04/14. They say they delivered a frame and I don't have it; I’m missing the full size 3 mattress and the twin size box spring. It's been 2 weeks and they have no idea about how much longer I have to wait. They really suck!

All the special offers are not worth the aggravation, I really should have gone to another store like sleepy or some one else. I keep calling and asking and they simply don't know!

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Scr8souf
Ridgewood, US
Jun 24, 2009 3:40 pm EDT

With all the frustrations of moving, Raymour & Flanigan put us in a terrible predicament.

They were so happy to take my debit card and swipe it, receiving whatever commission that they received in addition to an expensive purchase made for my mother (who I never wanted to see sleep on the floor anymore).

We already had a U-Haul for our move and thought we could save the price of delivery. So we picked up the bed, and upon assembling it, the bed slats and rails were for a different size bed than we had ordered.

Phone calls were made, in addition to multiple visits to two different R&F stores, but to no avail. The problem could have been fixed actually, if for the time being I was given the correct size from the display furniture, at least until we could receive the right items. Mr. Manager said no and shook his head as if that was the stupidest idea he's ever heard. Whomever we spoke with on the phone said we have to wait a week. Unfortunately, by then we would no longer have the U-Haul, I would be back at work (I took off for the move), and my mother would be still sleeping on the floor. This is in addition to the frustrations of moving.

My mother really loved the bed (it reminded her of her grandmother's), but was so fed up she just wanted to return it. Guess what? They don't do returns and all sales are final, something no representative had explained until our problem had risen (and then we were told "well it was on the receipt").

Okay Raymour and Flanigan, you got me. While dealing with the frustrations of moving (just me and my mother), you managed to prolong and aggravate our emotions. I received a parking ticket for the U-Haul, and you offered to pay half of the ticket. You suggested that I go to Home Depot, with all the frustrations of moving we were already going through, so they could cut it down to the right size; and your company will cover the cost. My goodness, for a Hospitality Management College Student, active volunteer, worker for the Hospitality Industry, and as a human being, I will cut my long story short:

My purchase may not have been the biggest one, but care should have went into my problem. Other worries I encountered during my moving process were all being recycled and I had to deal with little atonement for a mistake that I had no fault for. On Queens BLVD, New York, there are furniture stores galore, all offering their services. We made a decision to choose R & F because of a reputation and standard we believed were held and practiced. However, I do not recommend ANY Raymour & Flanigan because of my experience; well, maybe I would recommend it to an enemy. :)

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8:32 am EDT

Raymour & Flanigan Furniture bad quality on furniture!

I am so disappointed in Raymour & Flaningan. The customer service people are idiots. They have no clue as to what end is up. They have been back to my house on 3 occasions and did not solve my problem. They call me 50 million times on when they will come out to fix my furniture. They send me dressers that are all warped. They should be not be in business to sell the crap they do. The best is the protection plan which means that there is no protection. It stinks the store stinks and I will never ever purchase from this store again. Everything from customer service to the quality of furniture is an absolute nightmare nothing but garbage. I am so sorry I wasted 5000.00 dollars at this store.

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1:19 pm EST

Raymour & Flanigan Furniture Failure to honor extended warranty!

We bought a very expensive leather living room set consisting of a coach, love seat and recliner end tables a coffee table and an additional fabric chair that matched the set. The set costs thousands of dollars. Not even two years old the frame on the recliner breaks. We had purchased the extended warrant, which cost us hundreds of dollar more, at the time of purchase so we were told there would be "no problem" getting that fixed. That was November 2007 as I write it is March 8th 2008. Th recliner is still not fixed and we haven't heard from them in more than 2 months. They did initially send two people out to the house twice before Christmas neither of which was able to do anything but look at the chair. They didn't even take down the part number. We had to crawl under the chair on a subsequent contact and look it up so the part could be ordered. When I checked in January I was told the part would be it by Jan 28th and they would be out immediately after that to do the repair. I just got off being handed over to an phone mail jail answering machine after being in queue for about 20 minutes. Their customer service is awful and I want anyone and everyone to know it so they won't have to endure what we've gone through.

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londa luv
,
Aug 17, 2008 8:26 am EDT

Lets get a class action law suit so consumersd can gain respect, dignity and hope fully there money back.

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12:00 am EST

Raymour & Flanigan Furniture Big problems all around!

My husband and I have ordered a large amount of furniture from here recently. We ordered a leather sofa, loveseat, chair, ottoman, 6 seat dining table, office desk, hutch, two book shelves, and hall tree. These orders were spread out between two different times in about a 2-3 month time span. First off their 3 day delivery is false advertising. I think maybe the living room furniture was the only thing that came in 3 days. Then the arm to the couch had a huge chunk of stuffing missing in it when it was delivered. We called to have it replaced. A guy came out to see it and said a whole new couch would come and someone would call me. No one called me for 2-3 weeks and then delivered it when it was convenient for them. Then, the dining table came broken as well. The delivery people just took it back on the truck with them. So I called and they said a new one would be at my home on that Thursday. Thursday came, no table and no call. So I call them again and they said that it would be there over another week, the next Friday. That 3 day guarantee sure is great. After a bunch of hassle we finally got our table. Now, when we ordered the hall tree which was another $600 we were told it ships later because it's a special item. We were told that the date it would be delivered to our home was January 4th. We ordered it early November by the way. January 4th came and went to call to hall tree once again. We called and talked to the store manager, Cedric, 4 different occasions for the table and now this. He has always been rude and never tried to solve the problem. All he has ever said was when the tree will get here "next time". Oh... he did offer us a $100 gift card that couldn't be used towards our order. It could only be used towards a new purchase where we spend more money on their furniture. Like that would ever happen. So he then proceeds to tell me that it would be here Jan 24th and gave me his word he would call me personally a couple days in advance with delivery times. Well... he never did. So the 23rd I called the Sales Manager, Todd, who is the one who sold us the furniture in the first place. He seemed very nice and I thought he would be more accommodating. I called him and he said this was the first he had heard of any of this and was very disturbed by it. He assured me he would call the manufacturer the next day and call me immediately to let me know what was going on. I was a little relieved after getting off the phone with him till the next day when I never received a call. It is now the 25th and I call Cedric, the store manager again. He doesn't apologize or anything than say it was supposed to be here and he'll have to call to see when it will "really" get here again for the third time. I am almost 100% positive I will not here from him until I have to call again and I still do not know when and if I will ever get my hall tree. What's better is he says I have to deal with it because I cannot cancel my order for this item. Another great thing about their company other than the delivery times and staff is that every single time the delivery guys came they tracked mud and dirt all over my carpet. After the first time they did this I let it go. The next time they came to redeliver the couch I put 3 very large paint tarps on the carpet . I asked them politely to step on those and they said sure. Low and behold they stepped on the tarps as well as the carpet too. I am sick of Raymour and Flanigan and will NEVER buy furniture from them again.

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rozina ahmed
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Feb 15, 2008 8:02 pm EST

i just bought 7 rooms worth of furniture and my sales rep was so rude and a bully
im due to get delivery next month, im worried now

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12:00 am EST
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Raymour & Flanigan Furniture - worst furniture store ever!!!

You think you're dealing with someone reputable until the furniture comes. We bought mattresses; one's unraveling and the other is not the softness we asked for. We also got two chairs; they keep coming loose and need continual tightening. We got the run around with customer service, and they point blank told us they would not honor our warranty, and have...

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12:00 am EST

Raymour & Flanigan Furniture delivery delay!

I have purchased a bed and 3 piece sofa set on Nov 25th, 2007. The goods have not been delivered to be so far as of today (12/12/2007). I have to call them everytime for confirmation of delivery and receive the inevitable "We cannot deliver" response. Finally, they cannot even confirm the date of delivery now. The company representatives never call me on their own to communicate the problem. I have to initiate it. All in all... worst possible service. My new home experience has been tarnished by the inefficiency of the company since we cannot sit comfortably nor can we invite anyone to our new home.

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Carole Zbornik
,
Feb 02, 2008 9:34 am EST

I'm so happy I read these complaints as I was getting ready to go to Raymour & Flanigan today (2/02/08) to look for a kitchen set and guest bedroom set. I've been in R&F before but never saw anything that I liked but figured I'd give it another try. I've always wondered who makes the furniture they sell because some of it looks flimsy and cheap. There is a wonderful furniture store in Toms River called Seaside Furniture and I have bought several pieces from them and they DO stand by their merchandise. The only problem I have is that I wish it were closer to me. Also, there is Gelco Woodcraft Unfinished furniture in Ocean County (Eatontown) on Rt. 35 a little way past Monmouth Mall. ALL the furniture they carry is solid wood and very well made. You can paint or stain it yourself or they will do it for a small additional cost. I'm going to check out Seaside Furniture and Gelco this week.

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12:00 am EST

Raymour & Flanigan Furniture poor customer service!

At the beginning of September 2007, we went into Raymour and Flanagan to look at couches. My husband didn't want fabric, so we ended up looking at leather. We found one we liked and decided to purchase it. We ALSO decided to purchase a foam mattress bed and a full size bed for our spare room. The beds are fine, but the couch smells to high heaven. It's not a regular leather smell. I can't even explain it more than it smells sour or putrid.

I called the company 2 weeks ago. Talked to a woman at the main desk. Told her I didn't want a return a just wanted an exchange for a fabric couch. She was very understanding, told me that she has the same "smell" in one of her couches and that she needed to send an e-mail to the store manager and district manager, and that someone would get back to me either Saturday or Monday. Needless to say, those days went by and I received no phone call. When I called and talked to "said" girl, she basically acted like I hadn't even spoke to her, and told me that she would transfer me over to my sales person who took care of us. I told her that on Friday when I spoke to her she said it wasn't a sales person issue. She said she had to transfer me anyway. Of course, the sales woman got on the phone, I explained the issue to her and OF COURSE, she had to transfer me to her store manager. After speaking with him, he said that it stated right on the back of our contract that they do not do any exchanges or returns and that if I wanted to do an exchange, he'd have to get approval from his district manager and I'd have to pay a 20% rehandling fee. I wanted to say... ARE YOU KIDDING ME?! I have to pay you more money cuz I'M not satisfied?! After talking to my husband, he vetoed the idea of giving them any more money. I will NEVER shop at Raymour and Flanagan again. They DO NOT take care of their customers... but they DO take your money!

GO SOMEWHERE ELSE!

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disgusted in CT
Thomaston, US
Feb 26, 2009 1:38 pm EST

I spent almost $2000 on a leather sectional which ripped at the seam 15 months after purchase. It was in the corner section in the back so was not from usage. I called to have it repaired and was told I did not have extended coverage after 12 months but they sent a tech out to get a quote to repair. A week later I had a voice message saying "there is nothing we can do to repair it". Now I have a ripped $2000 couch that I thought was durable enough to last at least 10 years- I am disgusted that in this economy their customer service is so poor. I hope they go out of business - I will never, ever buy anything from there.

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Jen
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Feb 06, 2008 12:00 am EST

I went in to Raymour and Flanigan in Greece one night to show my friend the couch I was going to purchase, when a sales woman was very rude and degrading to me. Because I am young she implied that I didn't have the money and that I wasn't serious about purchasing the couch... she was pushing me into financing the couch and that's all she wanted-she wanted to make the sale and didn't care about anything else. She was extremely rude! I would never buy anything from her! When I called the store manager to complain, he did/offered nothing, he said that she was one of the companies best sellers and is a "hard closer". I am appalled at the service I have been given and will never buy anything from that store!

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BH
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Aug 20, 2007 12:00 am EDT

To this day, I am still waiting for our sofa to be fixed. My experience with this company has been a nightmare. The day our furniture was delivered, we noticed problems. A seat for the dining room chair was loose, there were nicks on some furniture, and hardware for our end tables, entertainment set, and buffet were loose as well. However, the biggest problem was a squeaky sofa.

I called the company the first chance I got to express my complaints and to request repairs or exchanges for the defective BRAND NEW furniture. When the technician arrived, he was able to repair most of the problems with the exception of the squeaky sofa and a dining room chair. The dining room chair needed a replacement part which I had to wait for. The technician attempted to repair the sofa but on the same day he left, the other side of the sofa began squeaking. This lead to another call to schedule another appointment.

We didn't schedule another appointment until the part arrived for the dining room chair so that the technician can try to repair both in one visit as opposed to two separate visits. I had requested a different technician because the original technician didn't fix the problem with the sofa. They did NOT send a different technician. The same one came back for the 2nd appointment. He was able to repair the dining room chair but unable to repair the sofa. The rear of the sofa now began to squeak.

At this point I had begun to get frustrated. I made multiple calls to the Oakland Service and Repairs department [protected]) requesting to speak with managers or supervisors. I was usually told that they weren’t available but I would get a call back. I NEVER received a call back. I finally spoke with a manager (Emilio) by calling in myself to express my frustrations. I requested to have the sofa exchanged. It was a brand new sofa that had already been taken apart twice. He insisted on sending a more experience technician and give them another chance. I declined and insisted on exchanging the sofa. At the end of the conversation, he agreed to exchange the sofa and I’d have to wait for yet another appointment. He had also stated that if the sofa was exchanged, I could not longer request repairs for the piece because it will no longer be covered by the plan. I feel this is a ridiculous policy.

On the third appointment (7/31/07), two gentlemen brought in the new sofa. That one squeaked too and it was worse than the sofa I already had. This just goes to show the quality of the furniture they’re selling. I had requested the delivery men to leave the original sofa. I was forced to make another call. I had no other recourse at this point but to call for another service appointment. I spoke to Emilio again. He said this time he will send a more experienced technician to resolve the problem. I had no choice, either take the fourth appointment or live with a squeaky sofa. He pulled some strings to get me the first appointment that day.

On the fourth appointment (8/17/07), they did send another technician and he did arrive first thing in the morning. He also seemed more knowledge and experienced. Unfortunately, he did not have the equipment or means to repair the sofa. He stated that the sofa needs to be taken into their repair facility where they have to proper tools to fix the sofa. Reluctantly, I accepted this answer because ultimately I just want to get it fixed. I received a call from a woman by the name of Applelina to schedule my fifth appointment (8/22/07). This appointment was to have a delivery team pick up our sofa to be repaired. I had expressed to her the ordeal I’ve been going through. She understood and told me that she would be requesting an early morning appointment (8am-12pm). My work schedule starts at 12:30pm so I need appointments in the AM hours.

Keep in mind, taking away our sofa is very inconvenient for my wife and me. The company isn’t able to tell me how long it will take to fix the sofa. They won’t schedule an appointment until the sofa is fixed. So let’s say it take 2 days to fix the sofa. Then they call me to schedule an appointment for delivery. If they actually honor the scheduled appointment, I anticipate I’ll be without a sofa for nearly a week.

Today (8/20/07), I received a call from a gentlemen from the Delivery department. He told me the appointment is scheduled between 10am-2pm. At that point I was very upset and tried to explain to the gentlemen that this wouldn’t work for me. He hung up on me.

Immediately, I called into the Delivery department to speak with a supervisor or manager. Again, I was told none were available. The lady I spoke with, Tammy had advised me that they cannot guarantee any appointment windows and if the appointment didn’t work for me, I’d have to reschedule. At the end of the conversation, I was forced to reschedule to (8/24/07) but still she could not guarantee me a time frame! Again, she was only able to but in a request. If they actually pick up the sofa and repair it, will I get it back by Labor Day to entertain guests? I requested the company’s corporate number and address. She was only able to provide me with a phone number of [protected].

I called the number and spoke to Kelly. I told her that I wished to speak with someone on filing a complaint against the company. She transferred me to a lady by the name of Bridgette. I also advised her of my request. She placed me on hold only to hang up on me. I attempted to reach the Oakland Service center and today I only get their voicemail.

I am at my wits end with this company. The way they treat their customers is deplorable. The only persons I’ve dealt with that have shown any empathy are Emilio and Applelina. The attitudes I’ve received from others have been apathetic. Their website doesn’t have a corporate address where you can write letters to complain. Attempts to make complaints by phone are given the runaround with phone transfers. I will never purchase anything from the company again. I will never recommend them either.

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EDWIN ALGARIN
New York, US
Jun 18, 2009 11:26 pm EDT

THIS FURNITURE STORE SUCKS AND SELL 3RD RATE FURNITURE. MUNDO IN THE HEIGHTS SELL BETTER FOR LESS.

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EDWIN ALGARIN
New York, US
Jun 18, 2009 11:17 pm EDT

My name is Edwin A. and live in NYC. I purchased $29, 000.00 of furniture from Raymour & Flanagan and cash for the entire purchase. As soon as I brought them the certify check that they requested, the heartburn began. First then lied about delivery date within a 3 day period. They wanted me to wait six days, because all their trucks were tied up. When i asked for my checks back and to cancel the order, they miraculously made room for me. They didn't advise ahead of time that they were coming. They dropped in while I has renovation going on. They piled up the furniture in one room and said they be back to put the furniture together. That never happened. They made me sign on the blind for the delivery and then the dirt started coming out. I noticed that I was overcharge for same pieces of furniture bought in pairs. Then I was charged for a mattress and an extra end table. I went to the store on 14th and Irving, relocated from 23rd and 6th, where I originnally purchased the furniture, and ask to speak to a customer rep. My rep. (Kevin) told me he would adjust the overcharges, but he had to check with the warehouse to see if they did indeed make the delivery of a box spring mattress and three end tables. The claim that when I signed the delivery receipt I acknowledge delivery of the items in question. In fact, they did not go over the ordered being delivered and just made me sign. Moreover, I noticed the box spring mattress being brought in to the building through the basement and stop them and said, "I never ordered a mattress. Take it back. I refused the mattress. The driver denies me refusing the mattress and the warehouse said they didn't want to come to my house to confirm what furniture I received. I call them over and over again and Mr. Kevin said they were too busy to schedule and appointment to confirm that I didn't receive the items. They finally made a date and I had a previous commitment. I called MR. KEVIN and he said all well we will try again next week. Kevin works til 9pm and I called him at 3:30pm. The trip from 14th St to Washington Heights is only 15 minutes. I traveled it 6 times back and forth when I was picking my furniture there. Anyway three months have passed by and still no call back. I feel helpless but not speechless. RAYMOUR & FLANAGAN ARE TWO OF THE BIGGEST THIEVES THAT HAVE SET FOOT ON THIS EARTH.
They are ruthless and liers and have no ethics in doing business with the public. I too will join with those have been dupted by this company.
THEY NEED TO BE PUT OUT OF BUSINESS FOR EVER. I LIKE LEVITZ BETTER. TOO BAD THEY WENT BANKRUPT AND THESE GARNAFS TOOK OVER THEIR STORE.

LET PUT AN END TO THESE CROOKS!

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ana R
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Apr 14, 2008 8:55 am EDT

I'm having the same problems. I purchased some matresses on 04/02 and to date 04/14 i still have to receive delivery of all items. I call and call and they cannot even give me a delivery date.

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Bill Menconi
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Aug 20, 2007 7:52 pm EDT

I am the guy who received 12 pieces... 12 out of 12 defective... basically, my story is sooo similar, but actually a lot worse! I also spoke with this Brigitte... Someone is supposedly going to call me tomorrow night... lets see. I am clearly stressed and sick over this.

Email me... lets compare our horror notes! This is sickening!

Bill in Connecticut
BMenconi@charter.net

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