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Quest Diagnostics / missing test

Pasadena, TX, United States
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This in reference to Specimen: HL406220B and Patient ID 4252144
about my blood text collect 10/5/17. My Dr. requested a Vitamine D test, it is missing on the test result. I called talked to their result department, the agent is very rude and told me it is on my Doctor's order but not tested and asked me to do another one. Other than she did not say sorry to me. she proudly hang up my phone while I asked her how can we avoid this of happening in the future. That is wrong, I like to know how can I do differently to avoid this of happening.

Regards
Anne H Lee

Oct 17, 2017

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