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Princess Cruises / bad service

1 24844 Avenue RockefellerSanta Clarita, CA, United States
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Recently, my wife and I took a cruise on the Ruby Princess. This is a new ship and this was it's fifth cruise. We have cruised before, four times with Carnival. We thought we would try a more "upscale" cruise line. WOW, what a total disappointment!! Our state room was much smaller than a comparable level selection with Carnival. No spa bath tub, Top sheet on the beds are attached to the blanket so you can't cover up with just the sheet. The balcony was not private as advertised. People have a full view of the balconies of the lower decks. Had to pay extra for ice cream, juices and pizza. (all free on Carnival) Soda "cards" cost $40.00!!! WORST of all was the food. Cold coffee, warm juice, warm milk, dripping wet sandwiches, stale bread, dried out meat, slimy gooey scrambled eggs, paste like oatmeal, very greasy sausages, nearly rotten slimy fruit (reused)dried out pastery, etc. Very little menu change from day to day. The food on all of our Carnival trips was of a much better quality and freshness. Believe it or not, the meal we had at McDonalds on our way home was much better than 90% of anything we consumed on the ship!!! We never dreamed that this "upscale" cruise line would serve such low quality meals. I believe most of the food is saved and reused for many days. Also, My wife left behind some clothing. She contacted them and we never got any reply. We also complained about the above mentioned problems to Princess lines and got no response. NEVER AGAIN!!


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