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CruiseOne Customer Service Phone, Email, Contacts

CruiseOne
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CruiseOne complaints 3

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CruiseOne I had a cruise booked leavin' from Cape Liberty, New Jersey October 3

I had a cruise booked leavin' from Cape Liberty, New Jersey October 3. 'Cause of Covid, the cruise was rebooked to leave October 9. The cruise got cancelled 'cause it couldn't leave from the port in New Jersey. My bookin' number is ID: XXXXXXX. The group travel order is #XXXXXXXX. I chose to cancel my reservation instead of rebookin' again. I got an email on June 14 from my travel agent advisin' that I would receive a refund of my deposit *** total paid for 2) in 30-45 days. I haven't received any further info and my travel agent hasn't provided any further updates.

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CruiseOne In November, I bought a cruise for 8 people over Christmas from CruiseOne

In November, I bought a cruise for 8 people over Christmas from CruiseOne. The agent who helped us with the travel arrangements was ***. 5 people in our group needed transportation from the airport to the cruise terminal. According to Royal Caribbean, we had to buy their transportation through our travel agent. So, I bought round trip transportation for 5 people from CruiseOne. I paid the full amount. When we arrived at the airport and tried to board the bus to the cruise terminal, 2 out of the 5 people were not on the list. Royal Caribbean told me to talk to the travel agency that booked it. I called *** at customer service at *** and explained the situation. (This is recorded) She said she would cancel all transportation since we were traveling as a group and refund our money. We had to use Uber or Lyft instead. I talked to *** and several customer service representatives to get the refund for the transportation we paid for through the company. At first, *** would apologize and blame the lack of resolution or refund on being busy because of Covid. Now, I can't even get him to reply to an email. *** was really helpful and said they would send us a check for the refund. That was over a month ago. We haven't received any check and haven't heard from CruiseOne in over a month. The refund amount is $350. The issue started on December 26. I have multiple emails with *** that show the lack of communication and resolution.

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CruiseOne I booked a cruise and cuz of covid it got canceled

I booked a cruise and cuz of covid it got canceled. I asked to move the cruise, it got moved but ended up canceling cuz I was $*** short on the final payment. I took the penalty and rescheduled the cruise for 2022. They sent me a new quote showing the money that did transfer from the old cruise, minus the penalty fee. I booked a different vacation for 2021. I sent money down for the new vacation but they said they needed the full amount cuz we were so close. I sent them a new check for the money in full, which was what they wanted. I asked them to destroy the check I had sent for $***. They said they got the money and processed both checks. I immediately said they were only supposed to put through the one check cuz the other was supposed to be destroyed, it will cause everything to bounce, which it did. It took me over two months to get everything sorted with both checks. They put the $*** on the cruise and paid for the tip to Mexico in full. Now I'm at the final payment for the cruise and the online payment link wasn't working. I asked them to process the payment. They didn't do it. I asked why? They said it wouldn't go through and they would call Royal Carribean to find out why. They then sent me a new receipt showing a higher price for the cruise and that I didn't pay as much as I did. I brought this up and they said they would check on it. Their husband told me that we never paid $*** but later that night they sent me a copy of the $*** check that they had cashed. Now they're saying they found my money but it's $*** plus $***. Something the cruise was holding onto. This still isn't the amount that I paid. They're now saying that their receipt means nothing and I should only go by the receipt from the cruise line. I told them they never sent me a receipt from the cruise line until this week. According to their receipt, I paid $*** but the cruise line receipt says I paid $***. Where's the rest of my money?

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Is CruiseOne legit?

Our conclusion: After a detailed review, ComplaintsBoard finds CruiseOne to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, CruiseOne is known for their high standards and safety. If you're thinking about dealing with CruiseOne, it's wise to check how they handle complaints.

CruiseOne earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for CruiseOne. The company provides a physical address, 10 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Cruiseone.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cruiseone.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, CruiseOne appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up CruiseOne and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

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About CruiseOne

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CruiseOne is a well-established and reputable travel agency that specializes in providing exceptional cruise vacations to customers worldwide. With a strong online presence through their website cruiseone.com, they offer a wide range of cruise options and travel services to cater to the diverse needs and preferences of their clients.

One of the key strengths of CruiseOne is their extensive network of partnerships with major cruise lines, allowing them to offer an extensive selection of cruise itineraries and destinations. Whether you are looking for a tropical Caribbean getaway, an adventurous Alaskan expedition, or a luxurious Mediterranean cruise, CruiseOne has you covered. Their website showcases a comprehensive list of cruise options, complete with detailed itineraries, ship information, and pricing details, ensuring that customers can make informed decisions based on their preferences and budget.

CruiseOne's commitment to customer satisfaction is evident in their personalized approach to travel planning. Their team of experienced travel advisors are readily available to assist customers in finding the perfect cruise vacation that suits their individual needs. By understanding their clients' preferences, interests, and budget, CruiseOne ensures that each customer receives tailored recommendations and expert advice to make their cruise experience truly unforgettable.

In addition to their cruise offerings, CruiseOne also provides a range of travel services to enhance the overall vacation experience. These services include assistance with pre- and post-cruise hotel accommodations, flights, transportation, travel insurance, and more. By offering these additional services, CruiseOne aims to provide a seamless and hassle-free travel experience for their customers, allowing them to focus on enjoying their cruise vacation to the fullest.

CruiseOne's website, cruiseone.com, is designed to be user-friendly and informative, making it easy for customers to navigate and explore the various cruise options available. The website features a wealth of resources, including destination guides, cruise tips, and customer reviews, all aimed at helping customers make informed decisions and plan their dream cruise vacation with confidence.

Overall, CruiseOne is a trusted and reliable travel agency that offers a comprehensive range of cruise vacations and travel services. With their strong online presence through cruiseone.com, personalized approach to travel planning, and commitment to customer satisfaction, CruiseOne is the go-to choice for individuals and families looking to embark on an unforgettable cruise adventure.

Overview of CruiseOne complaint handling

CruiseOne reviews first appeared on Complaints Board on Sep 1, 2023. The latest review I had a cruise booked leavin' from Cape Liberty, New Jersey October 3, 2020 was posted on Sep 5, 2023. CruiseOne has an average consumer rating of 1 stars from 3 reviews. CruiseOne has resolved 0 complaints.
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  1. CruiseOne contacts

  2. CruiseOne phone numbers
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    Press Secretary
    +1 (208) 968-9007
    +1 (208) 968-9007
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    Administrator
    +1 (732) 686-1749
    +1 (732) 686-1749
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    Travel Agent
    +1 (631) 539-9756
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    Travel Expert
    +1 (855) 367-4730
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    Vacation Specialist
    More phone numbers
  3. CruiseOne address
    1201 W Cypress Creek Rd STE 100, Fort Lauderdale, Florida, 33309-1907, United States
  4. CruiseOne social media
CruiseOne Category
CruiseOne is related to the Cruises and Charters category.

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