Pizza Hut
reviews and complaints

I work for Pizza Hut and the people that I work with make my job a living hell. I have some neck problems. I have a hard time moving and I have a lot of pressure in my neck. It hurts a lot. The people I work with give me a hard time about it. They make comments and jokes about it. When they want me to do something sometimes they will yell at me if I don't get to it right away, even though I move slowly. Once the store manager humiliated me in front of the other employees at a store meeting. The store meeting was supposed to be about company policy, but the manager made it about me.

I went to Pizza hut’s new outlet at Clifton Boat Basin yesterday and came across one of the staff members who behaved very rudely during an argument over a billing issue. I haven’t come across such impolite behavior towards a customer in any local eatery, let alone at an esteemed multinational restaurant such as Pizza Hut. When I lodged a complaint at Pizza Hut’s UAN number, I was redirected to the same branch’s restaurant manager who glossed over the incident without even apologizing or trying to locate the responsible staffer. I am very disappointed in Pizza Hut’s response to this.

I placed my order at 23:22 and was told the pizza would arrive in about 30 min. 45 min later a cold pizza was finally delivered. The sloppy, nasty-looking delivery guy didn't even apoligize! While I was waiting on the pizza I tried calling Pizza Hut 3 times and was put on hold twice...

On the mothers day on the 9 may, sunday... The worst experience ever... Never in my life walk in a restaurant and get very damn poor service. That night I with my husband and 2 kids trying to fulfill my son request on having spaghetti so, as usual we decide to search for pizza hut... At first we go to pizza hut near setia tropika housing but it was full so we decide to go at bukit aliff pizza hut near jalan tampoi and lucky from outside we can see through the mirror that half of it were empty... But unfortunately once we step inside the restaurant it doesn't feel like we are welcome... Nobody entertain us... And had to call for staff to clean the table that we were going to sit. The staff mention that they are out of staff... At first we can accept the excuse of the problem... The the drama begin... I did arrive about near 9 pm and then after seated, more than half an hour nobody take order! I was so curious... My husband ask for staff to take order... But they seem like don't care... I get very angry... I did try to ask from table nearer, there was an indian family that bringing their mom to celebrate the day... From I and my family arrive they are waiting for their pizzas...! It is really funny becoz I can see boxes of pizza been out for take out and some of it I think arrive before me... Then there's nobody to take my order... Becoz of my son really really want the spaghetti I wait but me and my husband cancel to eat there becoz we feel like stupid staring the staff walking infront of us but... Only at 9.50 then they came and I said I just want to take away 1 spaghetti seafood marinara... I didn't have the appetite...
During waiting the restaurant not full... And the staff didn't apply first come first serve... They only serve people seat nearer... How come? Where goes the training?
And the most important where the manager?!
After all there's few family walk with angry face and disappointed out of the restaurant becoz of no staff entertain them.. Serving them
It doesn't look like pizza hut the international restaurant...
Even a plate of spaghetti take about 15 to 20 minute after seeing my angry face... Then when I walk out of the restaurant the indian family still didn't get their pizza although they already told the staff that it is too long and they want to pack the pizza... Pity...
I think they already hired the wrong staff... I did ask what the manager name and the name is shazwan... And what does he do to solve the problem? Nothing...
Although I know pizza hut maybe don't really care on what I complaint but I want to tell this becoz if you are in my shoes in the middle of special day to celebrate (Mother day) they really spoiled the day... Really... What do you feel...

We ate at Pizza Hut, Fulham Gardens and were appalled at the type of food they offer for the price. There was a 10% surchage because it was a public holiday. The base, which was thin & crispy instead of the perfecto ordered, tasted like cardboard, the toppings were sparse and then when we complained about it, it took them nearly 2 months to reply with a letter of apology. I'm sorry but when I complain about a big chain, such as pizza hut or mcdonald's i expect to get a free meal, equivalent of the complaint. I would never eat there again.

I ordered a small grilled chicken pizza meal with 2 garlic bread and a medium pepsi. First of all I got the pizza after 1.5 hr and they charged me 29 dirhams, when their site say 22 dirhams. (Thats roughly 8 dollars). I started having the pizza and half way something hard hit my tongue when I spitted out it was a piece of bone. Now how in the hell does a piece of bone get in the pizza. What if I had swollen it, surely would have got stuck in the throat. After that I called to complain and no body picks up the phone. I have the pictures for proof and I sure will screw them hard. (United arab emirates)

Called to order a pizza, was told by Matt Halleck that Icould not order a $10.00 any topping pizza with double toppings. Where in the past I have done several times before. I don't know if thats a new rule or inconsistancy in your business. Plus he was talking over me and wouldn't give me a chance to talk and to where he hung up on me.Either way he was very rude and I will never eat or recommend your product again.

It was the perfect night for pizza, cold and rainy. My daughter suggested pizza hut as the girls wanted the "stuffed crust". After several trys at the "national phone number", she finally got a person on the other end of the phone. The girl spoke very very poor english but my daughter was polite and patient. She ordered a Medium 3 topping stuffed crust pizza and then proceeded to ask if there was a "special" drink or wing deal. She wanted ice tea. She was told unoquivically NO. NO specials tonight. The pizza finally arrived within the time aloted. To my SHOCK...the price was 44.90 cents without tip! That's right 45.00 dollars for a medium pizza and a few wings!

When we opened the box the pizza was half hanging outside the box and stuck to the lid. The wings where dropped inside the cardboard box with a half azzed attempt to put sause over them. ( I took pictures). Okay, thats pretty bad...but the real problem came when we customer service. Customer service directed us back to the store. When asked what is the point of your division if you don't help? The girl was rude and tried to connect us. Unsuccessfully of course...what then proceeded was a gong show of calling numbers being transferred and being put on hold. The last time we were on hold was for 35 mins...no exhaturation! WE could here that business was happening while we were on hold. Finally a man with again very poor english came on the line and as my daughter politeley told him what the problem was he basically told her she was a liar. He said. "I assure you maam, I packed that pizza myself and there is no way it came the way you described". Okay, now I now I am getting irritated. I took the phone from my daughter and explained to him that he needed to come and pick up his pizza and wings untouched and bring back our $45 dollars as this was unexceptable. That is when things really got scary. He flat out said he would not refund any money and that we were lying. He then proceeded to tell us how many times we ordered from his store which was twice. Not bad since we had just recently bought the house. He was rude beligerant and flat out unhelpful. He told us all the things he couldn't do for us and when I asked him what he could do for us, he agreed that he would send out a new order. Not really acceptable but feeling we had just been robbed agreed to it. Not that we would eat the food he would send because we knew in our hearts he would have done something bad to it. Anyway as it turned out, we didn't have to worry about it because he lied. He never came with a new pizza order or called back, in fact we never heard a peep from him. So 45 dollars lighter and a table full of cold nasty squished pizza and rubber non saused wings...we made grilled cheese sandwhiches.

NEVER as long as I live will I order from PIZZA HUT IN HANSON RANCH CALGARY AGAIN. THESE PEOPLE ARE THE POSTER CHILDREN FOR HOW NOT TO RUN A BUSINESS AND i WILL BE TELLING EVERY PERSON I KNOW AND ANYONE WILLING TO LISTEN HOW THEY RIPPED US OFF AND THEN CALLED US LIARS. WE WERE JUST A HUNGRY FAMILY LOOKING FOR A PIE ON RAINY COLD NIGHT! THIS ISN'T THE LAST YOU WILL HEAR OF US PIZZA HUT HANSON RANCH!

PHOTO'S TO COME...i HAVE TO FIGURE HOW TO GET THEM OFF MY IPHONE TO MY PC

Here is the deal. Ive worked for pizza hut for eight years.In the last year a new corp took over (Npc). This company has completely ruined the lives of their managers. Anyone who works as an assistant or store manager gets treated like trash.
For example: the hours were pushed up to 54 hours per week with no additional pay. We had to work 6 day work weeks for 8 months straight. They stopped giving bonuses for assistant managers whom 90% of the time is also doing the store managers' job. I came to work one day only to find out that I had been transferred 1 1/2 hours away to a store that is so far out of the way that it is extremely difficult to get to in a decent amount of time. There are no breaks, no time to eat and all shifts are now 12 hours for 4 days of the week.
This company treats their employees like rag dolls and has completely alleonated all of the workers that actually made a difference. And this is why the service is so lousy. Since the minimum wage went up (And rightly so) they cut the staff by 1/3 and expect the manager to make up the difference.In one day, I answer phones, make pizzas, cut pizzas, dispatch, cash out orders, order our inventory, work on the schedule, take care of complaints, follow the food safety guidelines, deal with at least 3 people calling out a day, deployment issues because of staff shortages, all while trying to handle upwards of 400 orders on a friday or saturday and a little less on weekdays. Needless to say im doped up on caffeine, cant sleep, dont eat lunch or dinner 5 days a week, and have no social life of any kind.
They do not care about quality of life for their managers. Oh, and one more thing. One particular incident will never leave me. A manager came to work though pregnant and not feeling well at about 3 pm started having pains and tried to get a replacement but no one showed for 2 hours. Well, use your imagination on what happened to her child.
Signed
Education doesnt matter, how about common decency

Pizza hut complaints - bad rest. Mgr
Review all pizza hut complaints
Pizza hut
Posted: 2010-02-15 by

Bad rest. Mgr
Complaint rating: 0 % with 0 votes
Company information:
Pizza hut cmc
Malaysia

Salam sejahtera, disini saya ingin membuat aduan dan rasa kecewa terhadap restaurant mgr dipizza hut sunshine, penang, saya merupakan bekas staff di dan telah menamatkan perkhidmatan saya pada 30/02/2010 setelah 4 thn berkerja di restaurant itu, atas sebab sikap restaurant mgr yg tidak tahu menghormati org lain dan menganggap dirinya berkuasa di rest. Selalu mengugut untuk menahan gaji staff dan memotong hours serta kiraan gaji staf yang tak betul. Dalam meeting di rest, staff dikata berkira, restauran mgr cuba mencari pelbagai kesalahan terhadap staff lama n cuba menyingkirkn nya, ini mengakibat ramai staf yang lama dan berpengalaman dan sebahagian staff lain berhenti. Staff yang baru masuk hanya boleh bertahan lebih kurang 2 atau 3 hari saja. Kenapa motor san delevery sangat teruk. Kalau berlaku kemalangan kenapa rider kena tanggung semua kos baik pulih motor... Kenapa selalu berlaku permotongan gaji... Sedangkan rider bertarung nyawa diatas jalan untuk membuat penghataran.

Pizza Hut Greenwich Pennisula
Bugsby's Way
London
SE10 0QJ

Team Member Code: 80 NAJMUS S
Table 27/1 Station 2 Gst 4
Chk 243

An overall bad service which ruined my friend's birthday. It started by a not well cleaned table, without any plates or cutlery, only napkins provided.

We ordered 1 Garlic Bread Cheese, 1 Chicken Strips as starter, followed by 1Medium Pan Vegetarian Supreme Pizza and 1Large PanChicken Supreme Pizza and 2 pepsi.

The order was taken by the above mentioned asian looking guy, code 80 Najmus S.

Description of the team members being given as nobody had any name badges, so had to go by description.

After odering the food, there was no sign of any plates or cutlery, only the drinks.

Soon after the starters were served by another asian looking guy with spectacles and beard and we had to ask for plates and they were literally banged on the table and just vanished in the air, with no cutlery as if we were meant to eat the starters by hand.

We had to stop a tall asian looking female to bring the cutlery, who was in turn not too happy to help.

Then the main was served again without any proper plates, as we were only given starter plates. This time it was a chubby mixed race girl with curly hair.We had to once again ask for the plates to serve the pizza.

The food was up to the standard without any doubt.

The final blow came when we asked for a refill for one Pepsi and were blatantly refused on the face as we were sharing it. It was said in a very rude way by 80 Najmus S and he even showed so much attitude. This is not a definite way of dealing with customers.
Code 80 Najmus S then called his manager who was a big built asian man with semi bald head.

The manager tried to explain the policies of the company that it is mentioned in very small print of the menu that the refill is not available for refill. That was fair enough and he tried to offer the drink which we didnt want anymore and he then apologised.

In that case the guy code 80 Najmus S could have told us that the drinks were not available on refill as he overheard us, unless he is deaf that we were discussing about sharing the drinks. He could have politely told us that the drinks wont be available for refill once shared but he didnt care a damn and most probably wanted to put us off Pizza Hut. In his case I would have offered the drink but later on as a goodwill gesture mention that it is normally not availble for sharing. It is such a shame to have spent £35.44 in Pizza Hut. It was a mistake opting for Pizza Hut instead of Nandos, the wait at Nandos would have been well worth, with at least no such POOR CUSTOMER SERVICE. The poor service could be reason why people opt for Nandos instead.

We all deal with Customer Services in everyday life but service so bad never witnessed in my life.

All the team members clearly provided no good customer service. Pizza Hut being such a big food company and has good standard, what a shame the team members do not value their customers.

This whole experience did not only ruin my friend's birthday but did put me off Pizza Hut at Greenwich Penninsula where I used to dine for at least once in a month.

I will be available on the number provided for further enquiry. I hope to get any feedback at least from Customer Services.

Hello I have had a problem with Pizza Hut and I have made a order and the lady was very disrespectful. The lady was asking me all kinds of stuff of what I needed for my pizza. When they delivered and Charged me for the Pizza. They also said that was what I ordered a thing pizza I didn't I ordered a Stuff crust pizza and they charged me for a stuff crust. I am very shock to see that they are scamming people and not only that they are doing people wrong with there cash. The lady I spoke to name was Machail at the Call center in Springfield she was very wrong and was not nice at all. My feelings where hurt and I couldn't believe that they would hire suck person for a Job like that. She is very rude I pray that they expose her and the way she handle with her customers this woman is very rude and I will never order there again in my life as long as I am in Tulsa Oklahoma

I just heard from my brother that during his last visit at Pizza Hut there was an incident that resulted in him and a group of several coworkers being banned from the restaurant. I was ready to hear a dramatic story but this is what I heard... My brother and a group of his coworkers went to a local Pizza Hut for lunch; they all had the buffet. When done, everyone in the party left a $1 tip and the waitress even kept some of the change ( without asking) of some of the gentlemen. One of the gentlemen in the group dates a waitress (not the same one that waited on these gentlemen) that works at this same Pizza Hut; and she called him after the gentlemen left the restaurant to relay the message that none of the men in this group are allowed back in this Pizza Hut. THE REASON - they are racist because their tip was not large enough (according to the waitress and the manager). The decision was based solely on this and nothing else - no derogatory comments or gestures from these men - just not enough money. Maybe the amount of the tip was possibly based on the service received or maybe in these hard economical times people give what they can and not because of racism. Why do people have constantly stir things up and tear people apart instead of working to bring people together. So now I will let people know how unfair the employees of this Pizza Hut are and hopefully people will come together to change this attitude by boycotting Pizza Hut.

I ordered several items including two pizzas for a total of $80.00 on the Pizza Hut website at 10:38 p.m. The website took my credit card info and charged me for same and said my order should arrive at approx. 11:48 p.m.
I waited and waited. No Show. I tried calling the local Pizza Hut that the website said they were giving my order to but the phone number stated they were closed at this time. What? It says they were open until 11:00p.m. And I was just charged $80 by Pizza Hut. I never got my food! I never got a call from Pizza Hut locally or headquarters! I left an email message with Pizza Hut on their website. I still haven't gotten a response!
I wanted to see if they in fact charged my account. I checked my account and low and behold THEY DID!
I believe this is fraud.
Note to all: If a company advertises on the Internet. And you make any kind of payment to that company and do not receive the services promised. That is FEDERAL LAW FRAUD. I did not receive my product(s).
It is now 2pm the next day and NO ONE has called me about the order. They will hear from me again as I did leave two messages on their website about the incident. I am searching for telephone numbers now for their marketing/advertising division.
GOOD LUCK. I knew I should not have tried to go back to Pizza Hut and stayed with Dominos.

Today I can not Pinoy how happy I am when it dealt with ahome delivery meal from Pizza Hut knowledge village, where the rains were heavy and although the driver was able to arrive home after he suffered a severe rain. It is strange that the driver was smiling and wishing me nice dinner. How much respected manager of the restaurant when he told me over the phone, and he promised me that the food will arrive on time, regardless of rain or weather and it will be hot and fresh as it used, I'm proud because I am a customer of Pizza Hut
lee.

1) Table was so nasty it was sticky - my hand actually stuck to it, Table is only being swiped between settings with a dirty cloth and just spreading the food around, not cleaning it up

2) salad plates were dirty...was told the dishwasher was acting up; i saked why, then were dirty plates knowingly being put out for customers

3) entire back of restaurant had grossly dirty floor, salad dressing like it had been slung on floor ..looked like they had had a food fight. This was only abou6:30 PM in the evening, and only about 8 customers at 3 tables. Staff standing around like they had nothing to do.

4) Most grossly dirty bathroom I've seen in a long time...reminded me of those old gas station bathrooms that are outside the bldg.

5) Employees were dirty, unkempt and slouchy in dress & appearance. A couple of them looked like they had worn the same uniform all weekend long and had slept in it.

I understand that a place can get messy during rush hour; but this wasn't rush hour and no one seemed concerned about how the place looked. Very poor management practices and very slothful and unconcerned employees. This was absolutely the nastiestPizzsa Hut (or any other restaurant) I have ever been in. Had I been a health inspector (Ihave been, in ther past) I would have shut them down on the spot!

Took my family to Pizza Hut for dinner. We ordered a large thin crust pepperoni pizza, a family size order of breadsticks and 2 pepperoni P zones. The waitress was very friendly and patient and repeated my order over correctly.
When the P zones were brought to the table by someone else, it was not what we had ordered, and when I told her this, she said, "it's the waitress. She's new." and took the Pzones and said they would make the correct one's. I was highly upset because it was NOT the waitress's fault. She told me she repeated the order correctly, and she had.
The thin crust pizza was terrible. We left it sit on the table. :( I was told that they had taken $10 off our order but the total was still $45 and to this day I have no idea how it could have possibly been that much. ;(
Not only did they "sacrifice" this new waitress but the food itself was just awful. Both Pzones were doughy and nasty along with the terrible pizza. I told the cashier that it was the worst meal we had ever had and that we would not be back and she totally ignored me.

What a sad thing when customer service is ignored. :(

Never again.

I booked a childrens make your own Pizza party for 12.00 on 18/02/10.
1.On arrival I was informed that there were only 3 waitresses on duty for the busy buffet lunchtime period, I was expecting one just for our party as there were 10 children.
2.Passing trade customers were seated and eating before a waitress came to tell me she would take our order shortly.
3. I was informed at this point that they were not expecting a make your own party as they are not booked on buffet service days.
4. The waitress said she would try to get it sorted and eventually arrived with the necessary items.
5. At 13.15 the children actually began to eat - the party was due to end at 13.30.
6. Further time was wasted when the ice cream machine ran out.
7.By 14.00 the parents were sick of waiting for their children to finish and some chose to leave before the birthday cake arrived.
8. I went and asked if I could have the cake to cut myself and was told that it was on its way.
9. 10 minutes later we were still waiting.
10.On paying I commented that a lot of parents had got fed up and left early and was told that the party had been booked by a manager from another store.

DISGUSTING!

We arrived at Pizza Hut restaurant to find it half-full. As we were a party of 3, we requested a table for 3, which unfortunately seemed to leave the waiter flummoxed somewhat. Warning us of a possible wait in order to be seated, he went on an amble about the room, looking for a table for us; what would, of course, have sped up our time in limbo next to the door would have been to put a couple of the tables laid for two together. Though the waiter (who sported some rather illustrious wrist piercings- surely unhygienic, and enough to put one off one's stuffed crust?) eventually did this, he neglected to provide sufficient cutlery, such that a member of my party was obliged to forage for it from a nearby table, and evidently decided that another in our party was not deserving of a menu either. Furthermore, the heavy glass door was left wedged open for a large amount of our time in the restaurant, with an unending, biting draught chilling us as we waited for more service.
By the time we the waiter re-appeared, we had had plenty of time to select our meals, review the colour scheme of the menu and formulate various ideas as to the possible presentational options open to the multitude of dishes on offer. When we requested a 'Truly Tropical' fruit smoothie, we were told that 'The blender might not be working.' and that we should 'just assume that it is', which is certainly the best way to go about instilling confidence about one's knowledgeability in one's clients. Luckily, the rest of our order was taken without incident, minus the man seemingly feeling that we were incapable of remembering what we had requested and so deciding to read the complete order to us twice over. Then, with a flourish of the notepad, he was off, though not before informing us that the drinks would be 10 minutes. Now, I am no expert on the pouring and serving of ice-cold Pepsi, but I find it extremely difficult to believe that it requires a whole 10th of an hour to craft a glassful from scratch.
As we sat, and pondered the fate of our drinks, which by this point had been all but forgotten, the waiter finally was seen running across the length of the establishment with a large plastic tumbler full of ice and fruit juices. Two minutes late he was back, apologetically, telling us of how our food would not be much longer, but that there was a shortage of staff in the restaurant. It remains to be seen whether a few ancillary employees stood around gossiping constitute a 'staffing shortage'.
Finally, after a further 20 minute wait, in which we were given more than ample time to finish our drinks, the waiter returned. Apparently, a shelf in the kitchen that had evidently been the only thing guarding our congealing food had 'fallen', and our entire order had fallen along with it. Back to square 1. Thankfully, the drinks were removed from the bill.
It took another 7 or 8 minutes for our food to finally arrive; first, the individual pizza with 5 toppings. One could have proposed that, rather than a staffing shortage, there was a mushroom shortage that night in Wakefield. I understand an individual pizza is designed for consumption by an individual, but I also understand most individuals are of the sort who are able to consume more than a single button mushroom and 3 kernels of sweetcorn. At least the pizza itself was overflowing with grease, so as to distract from its general shabbiness.
5 minutes later, the two pasta dishes arrived- a fusilli alla arrabiata with prawns and crayfish tails, and a spaghetti carbonara. Having eaten various pasta dishes with arrabiata sauce, I can honestly confirm that this particular one was the worst. Greasy, cold and boring, it lay on the plate like a particularly disheveled weed requesting euthanasia. Moreover, call me a philistine, but I never realised crayfish tastes of Persil. Not having tasted the carbonara, I cannot vouch for the deliciousness, or lack thereof, of that particular dish. It was related to me, though, the way in which the cheese sauce benefited greatly from its watery and insipid flavour and consistency.
Apart from the general overriding sense of nausea brought about by the free flowing fats upon the plates, our evening sojourn was not at all ruined by the above debacle.