Pizza Hut
reviews and complaints

Ok I'm a soon to be 49 year old server and from the get-go I knew that I should ask for favors. I ordered boneless hot wings 12-31-17 and lord and behold when they were delivered I grabbed up one, took a bite, and then I was gagging.. When I ordered hot wings I didn't know that I was ordering Diablo wings. It literally took my breath. I've been eating at Pizza Hut my entire life. I just honestly think that you guys need to do a little better training so that your employees will explain that there's a difference in Hot and HOT. Thank You and I will still eat at Pizza Hut..

At the Fulton Ave store in Sacramento, the 'manager', a [censor] named Santiago, kept putting me on hold and then forgetting me. The third time, I spoke up and said I would NOT hold, and that he needed to take my order. Even though I had not insulted him, raised my voice or used profanity, this turd hung up on me. When I called back, he refused to take my order.
Pizza Hut will never see my business, ever again.

I ordered a dinner box and some sides from the pizza but in Madison Wisconsin, Cottage Grove road, store. The driver was nice when he arrived, and the order total was, $26.34. I payed with $40.34. I asked for $13.00 back in change, and he only had $10.00 in change on him at the time. I called the store just to let them know, and they said they would talk to him. I was not upset about the short of change. I was just letting them know about the situation. What really upset me was when he called me multiple times on the store phone, (calling my personal cell phone), telling me not to call the store and complain. I then said, "just please have the correct change next time it wasn't a huge deal" to the delivery driver. He then got furious and started yelling at me through the phone, and I could not understand what he was saying. I then hung the phone up, and he called back a few more times and I ignored it. I would just like someone to please talk to this delivery driver, and let him know it is not ok to yell at customers, and please have correct change from now on. I love pizza hut and I will still continue to order, (from a different location.) But now I am a little to angry to eat it to be honest. I am no longer hungry right now after this happened. The address for the store location that this incident happened is, 4762 Cottage Grove road, Madison, WI, 53716. The dilivery drivers name is Matt. I called the store and asked for his last name, but they did not want to give me his last name. Thank for the time and I am very sorry to complain, but I am a little upset that delivery drivers are able to talk to customers this way.

I'm made up my mind that even though I have bought Pizza Hut pizza for a long time I will not buy any anymore because of commercials showing Pizza Hut pizza being pulled apart with cheese stringing off and looks delicious but that doesn't show an actual setting unless you order EXTRA cheese with EXTRA cost !
I'm not paying extra for something I should have received with out extra cost our regular pizzas we been getting don't have enough cheese on them so no more Pizza Hut

Make a order at 9.10pm on 31st Dec 2017 to enjoy my New Year Eve meal, but very disapointment, pizza not delivery after wait until 11.45PM.
Called Customer Service total 4 times, both Customer Service staffs unprofessional and Bad Service, promised will return my call in 5-10 minutes but failed and i call again n need me repeat my inquiry again, one of staff name Khairy even terminate my call before i end my talk.

i want get solution, but no solution given.
Wait pizza or what next step, customer service couldnt tell..
Bad experience.
In fact this my 1st order using PizzaHut Malaysia mobile apps.

Hi my name is Queenie Griffin I placed an order over the phone with Pizza Hut in Joliet Illinois on Collins Street I told the told them that I was paying with the credit card she did not take my information for the card over the phone when the order got here they would not take my card we called in for them to just go ahead and take it over the phone while the order was here they chose not to do that and they took my food back without giving it to me I called back and replace the order I don't understand why they just couldn't do the card over the phone while the food was here and I have to wait another hour to hour and a half to receive my food the employee that I spoke to I couldn't hardly understand what she was saying she was not friendly and I really did not appreciate that I am a Pizza Hut customer I order or go in Faithfully at least once a week thank you

I ordered pizza December 30, 2017 around 6:30. My order was not only 2 1/2 hours late but also all three pizzas were ice cold and none of the pizza had marinara on them. The pizzas only had cheese and toppings. The crust was weird and watery so the pizza looked completely white all around. I called the store and spoke with the Gm. She tells me she's short handed and she only had a trainey and one driver. She then said thats probably why the pizza was so cold. Im truly upset and very disappointed. I was having family night and we waited no complaint but then as we opened the box and seen the product and felt that it was ice cold. I only want a credit of the three pizzas I ordered and for them to be cooked properly. Feel free to contact me at [protected]. Shavannah Hunt

I ordered a big dinner box online at 10:05pm for delivery. At 11:03 Pizza Hut called me asking me did I want to come pick up my order. I asked why would I come pick it up if I ordered for delivery. The woman stated that they could not do any more delivery orders. I was very upset that it took almost an hour to say that they could not deliver any orders for the rest of the night. Due to the fact they didn't have any drivers. If they didn't have any drivers once my order was placed I should have gotten a call. I could have easily ordered something else for my family. Pizza Hut really needs to get more training for their employees

Ordered from a location here in Indianapolis and was told it would be an hour. After waiting here on the couch, by the door, it never came. I called and they said it was out for delivery. I waited another 1/2 hour to callback and they said it was cancelled. The driver said we didn't answer the door. I told the manager I was here the whole time my uncle was on the porch and my grandma was here too. No one came to the door. He said his driver had been there 3 years and knows where he's going and that no one answered. I again told him he went to the wrong address and he again told me he didn't. No tire tracks in front on my house means his driver never even came

This store is an absolute nightmare I have now ordered 2 orders today and I guess they called to confirm my order because it was a cash order and I am a pizza hut rewards member and have been for about 2 years now, I have never received one of these calls before... But because I wasn't able to answer as I was at work they cancelled my order. No email no message nothing 45mins later I called to see what happened and they told me that my order was cancelled and asked if I wanted to reorder I said no thanks and hung up... So I decided that I was still hungry so I ordered again and 10 mins before my estimated delivery time they called to confirm and let me know that the order wasn't even started yet... I asked the girl why even call to confirm again when I just spoke with you guys and she said "so do you want the pizza or not?" I told her no that the sub par customer service was extremely disappointing and she proceeded to hang up on me. I called back to speak to a manager it was the same girl I just spoken with and she let me tell the whole story stated that I was incorrect and that she attempted to contact many times I asked her if she was the manager she told me no... So why am I talking to you! They then transferred me to a "manager" I told him the story and he said "so would you like the order or not?!?!?!?!" seriously by this time we were 5 mins from my estimated delivery time! Being a bartender and customer service agent for almost 15 years this was beyond enraging. I will not be supporting this location anytime soon!

My family and I ordered pizzas at 8pm online and it said that delivery was approximately 73 minutes. 2 hours later we called to get an update on our food and was told that it was out for delivery. 30 minutes after that someone from the store called us asking did we wanna cancel the order before they were just sending out the 6pm pizzas, and we're running out of ingredients. We said no, because we had already been waiting 2.5 hours and wanted our pizzas. An hour later at 11:15pm we called and told them that we were on our way to pick the order up. We got there at 11:35pm, picked the pizzas up and returned home to the most disgusting food we've ever had. Everything was cold, soggy, one of the pizzas wasn't cut, and to top it off they gave us a pizza made from breadsticks. We tried calling back before the store closed but no one would answer the phone, and we when called from another number they answered and when we said who we were, they hung up. Please see pictures

Hello Pizzahut,

I've been a longtime pizzahut customer and I know sometimes you get a GREAT Pizza and sometimes not so great... The other night I ordered two large pizzas, one pepperoni lovers, cheese, and a 2 liter. The pizza arrived and they had forgot my 2 liter and garlic sauce. I said don't worry about it because we were hungry, then we eat and the pizza has no sauce and my pepperoni lovers had maybe nine pepperonis. It was really an awful pizza and disappointing considering I paid 32 bucks. It was just cheese and bread.

I hope to hear back from someone and thank you for your time.

Best,
Brandon

I order pizza hut at least once every 2 weeks, last time my pizza was cold and 20 minutes early then I specifically ordered it for. It also did not have any flavor on the crust like I asked for. This time pizza was 11 minutes late, cold again, and I don't even know what the heck they gave me for cheese sticks. I've never seen anything like it from pizza hut. I also had a raw chicken from pizza hut with in the past year an a half but haven't ordered wings since. This is twice in 2 orders I wasted money to get leftover quality food. Completely unacceptable!

Thanks for your time

My name is Mike I'm texting you from jamaica ocho rios river 8 i will hear by like to informe you about the incident that accord with me today (29/12/2017) at 8 river plaza ocho rios, firstly I was calling your pizza hut location for about 40 to 45 minutes with constantly phone being busy then I decided drive down to the location and I stood in the line for about 20 minutes when my number came to the cashier just to find out that day do not have small size pizza it's finish which to me sounded very ridicouls and unacceptable franchise like pizza hut world wide famous a staff told in a very rude manner may b they wanted to sale me a big pizza because they promotion which I was not interested all i want to buy small peporiny pizza for my son im very rugulagry buy pizza as a my son is a huge lover of pizza hut pizza if you need any query and question +[protected] pls feel free call me at

I called in told the person my address 150 woodway Dr (the office ) she took my order and told me 30 mins I called back 48 minutes later she told me my order was cancel because no apt number I said it's(the office) she apologize tilde me she was gone remake order ok and give me 5 dollar credit I'm waiting bot 20 minutes no puzza I called back and the manager roshun said my order was cancel because they didn't have my number no acceptable the could have got my number after the delivery!

Hi..iwant to day with my famely to pizza hut in mbk ..the the worker took to much time to come to take my order..then iwait long time to bring my order..i dont know why may be becouse im from arab..the bri ng the food after i call the manger its lady manger and she refuse to give me her name when i toold her tbat iwill complane and the dont bring my complate order and the dont bring tabasce and catchup..it was very bad experince for me with the pizza hut in mbk brunch..ihope tbe conpany remove this manger becouse she dont know how to deal with the costumer.
My email address [protected]@aol.con
Thanks

I have always used the drive up window to order and wait for my personal pizza. Today 12/28/17 I was told by an associate at the window that they aren't suppose to take orders at the window. Is there any reason why their drive up window won't accept my money? It's never been more than a 15 minute wait and the drive up window has never had anyone besides me in it waiting.

I ordered from Machesney Park il location which I do at least once a month. My sone has a adversion to meat and dairy. His pizza came with ham on it. With a note that said cannot touch meat. The manager met our complaint with just remove the meat. After my husband explained numerous times he wouldn't eat the pizza we finally got a new pizza sent out. The manager needs to be spoken to he doesn't understand religious or dietary restrictions.

I called to order a dinner box at 7:15 on Dec. 28, 2017. I was told 15min. I arrived at 630 and it was not ready which was ok. However it's currently 7:27pm and it's still not ready. When i asked about my order I was met with an attitude like I was a problem. The manager told he would take care of me when he got to my order but until then there was nothing he could do and that he "would get to me when he get to me" So disgusted with this service! The staff was obviously upset, stressed and they definitely took it out on the 20 customers that's currently waiting in and outside

Placed an order by phone for pick up was told 20 min I went to pick it up after waiting 20 more minutes and customers arriving ordering and being served I asked about mine Order was never done This place always has an issue not to mention rude employees I have always had problems there Modtvof the time the pizzaz are half plain hardly any cheese and if you complain they tell you that's how they are