Pizza Hut

I’m a shift manager at a Pizza Hut near Atlanta. Seeing some of these comments just turns my stomach. Customers have a right to be annoyed if their order is messed up or if they’ve received crappy service. As a CSR, server, and especially a “manager”, it is your duty to provide the best hospitality to each customer regardless of their gruffness. Their grumpiness is likely due to an empty tummy, which I take great pleasure in filling with our food.

With that said, I have encountered customers who are impossible to satisfy. One lady called up to our store complaining about a hair in her pizza. All of our staff wear hats or hair nets so I told her to bring the pizza to the store. She refused and demanded a credit. Mind you, this person has done this before. I told her to bring the pizza to the store and a fresh one would be made. She wasn’t having it. She kept calling the store demanding her money back and we put her on hold each time. She eventually came to our store screaming and cussing and even threatening to hurt us. I told her she had 30 seconds to leave the property or the police would be called.

If a customer is being unreasonable or threatening, you’re well within your right to refuse them service. Most times, they’re friendly and understanding unless their service has sucked.

As a CSR and driver at Pizza Hut, I will encounter 1 out of 100 customers that are just impossible to please. You get the same thing at fine dining establishments and Applebee's. The key is to make the customer feel bad for being a jerk by smiling, being polite, and giving excellent service. Minimum wage or not, it's a job and you have a choice of where to work. If you can't take it, then quit.

I disagree. Today, I ordered from my local Pizza Hut wjo has been delivering to my house for 18 years. Yes, they have often forgotten items such as sauce or icing, but in the past they always apologized and tried to complete the incomplete order. Until today. Today once again our sauce and Icing was missing, so I call our Pizza Hut. Instantly I am put on hold, this is fine, I am used to being put on hold by them. They take me off hold, I explain the issue, the manager mumbles something about the problem that I could not make out, then without warning, she puts me on hold again. Then I am shortly hung up on after that, nothing resolved. So I call back, say no I do not want to be put on hold because I was hung up on. I mention my incomplete order, get an insincere apology and then am put on hold for probably a good 5 minutes. The manager finally picks up, and after I complain that I was hung up on by her earlier (she was the one handling my earlier call) I get to, d by her, "I didn't hang up on you, it's not my fault."

I have worked in customer service, fault or not, it is her problem. She proceeds to argue with me, I am getting frustrated and my voice does raise by now, due to my frustration at her refusing to resolve my problem or take any responsibility towards resolving it. I ask to speak to her manager, only for her to tell me she is the manager. She has repeatedly argued with me, thrown my own words back at me, refused to complete our order there are other orders that she needs to deliver before she can complete my incomplete order that arrived well before those orders.

She then proceeds to hang up on me because, in her words, "I am yelling at her." Yes, my voice had raised in frustration by this time, no, I never cursed or called names.

What happened to, "I'm sorry for the inconvenience, let me fix this for you?" I was never offered this service by this manager. What I was told was that none of the mistakes were her responsibility. It's discouraging when you have a customer service problem and it becomes no one's fault to resolve it, not even the managers.

And yes, I have worked in Customer Service, I handled jobs in a print center. Mistakes were made sometimes, not always by me. But they were always my mistakes to fix when dealing with a customer, regardless of whether the mistakes were my fault or not. Never would I have once considered telling the customer, "I didn't do the mistake" like this Pizza Hut manager did me. Fact: the customer doesn't care who is at fault. They don't want to hear excuses on why the mistake happened. They just want the mistake fixed.

I am also a shift manager for pizza hut and I am in complete agreement. In my year of working for pizza hut, I have experienced a lot of abuse. Not only from customers, but from the company as well. I have experienced countless of 8+ hour shifts with no breaks. I have experienced being thirsty for over 5 hours at work because I am not provided anything to drink and I cannot leave the store. I have closed the store until 2 am just to come back in six hours at 8 to open alone. I have been told by numerous bosses including my franchise manager that my work comes before my college education and personal life. I have met hard-working amazing employees who have not had a raise in the 4 years they have worked there. In 2014, my store made over 1 million dollars and none of us received any recognition. But the worst part is, the employees who work the hardest make the same amount of money but for 3x the stress and work. The people who do their jobs get the worst tasks for the same pay. And as if that wasn't bad enough, the constant abuse from customers is not helping the situation. I understand and take the time to resolve all customer complaints, and I realize that you expect proper service if you are paying for something. However, I have had customers blatantly lie to my face about not receiving things that they never ordered. I have had people argue with me for 20 minutes even though I have proof that they never ordered what they claim they did. And I have heard, "But doesn't the $2.80 delivery charge go the drivers?" as an excuse not to tip countless times, even though we never see a cent of the ### delivery fee. I have had people scream at me on the phone about their order, only to discover that they did not even order from our store. I have had my drivers threatened by people. I worked ALONE at night while my company knew that they had over 7 armed robberies of nearby stores in the past couple weeks. Pizza Hut basically left me alone after 3 armed men had seriously injured other employees nearby. If you get nothing else from reading my story, I want you to understand this: Customers are abusive at times, but at least they have a right since they paid for a service and really do deserve what they paid for. Pizza Hut is abusive ALL the time, without any reason.

I haven't worked at Pizza Hut but I've been doing customer service for over 15 years. I don't make minimum wage wage either. Trust me. And I will openly say that some customers are impossible to please. Not all but a few yes. These are the people who demand respect from themselves and give none to anyone else. I have no problem with doing my job but there is a limit. When you deliver bad news customer they take it well, become indifferent, upset or psychotic. Its the psychotic I have a problem with. The yelling, the cursing, the belittling, the personal attacks . Its like screw you. No matter how much I get paid, its never enough to put up with abuse. At this its not about solving the problem and all about them treating you like an animal so they feel better and thats NOT what we get paid to do. It just isnt. It gets to the point where they arent even interested in being assisted by you and just want to get a rise out of you. And its disgusting. I go above and beyond to help customers, but when they start acting like that I do my job and nothing further. They get nothing EXTRA out of me. Nothing! So I sympathize with all of the customer service representatives here regardless of which type of industry you work in. Customers can and will be [censored] bags but you don't have to buy into that customer is always right crap because its not true. Customers are NOT always right but they sure use that motto to try and abuse us. And for all their grand standing, there is no way they would be okay with being treated the way they treat us, on or off the job.

I m also working for pizzhut in London, All I can say is that I always try my level best to do my job with honesty. I m working hard and I love my job though I am not earning enough.
When serving customers I always respect the customers and welcome them with a smile. I give good customer service to all customers always because I believe that they deserve that.

Imran Khan
Islington Pizza Hut
London

I worked at pizza hut in Attalla Alabama. Their motto is slow cold and rude, at least that is what the training video said. The manager would tell people we weren't delivering because we didn't have a driver there when I was the delivery driver. I quit when my wife got robbed delivering a pizza and the manager was more worried about getting the stores money than letting her leave to go to the hospital. My wife got fired the next day because she was a "liability" for getting robbed, in the 3 1/2 years prior working for Domino's she never got robbed. Pizza hut doesn't care for customers nor employees. Just my 2 cents.

I would say about 75% of the time that I order fast food or pizza, my order is wrong AND they forget something that I ordered after me stressing beforehand to PLEASE don't forget this sauce or that sauce. But, GUESS WHAT...they forget it anyway and blame each other and there we are with food that is not good without certain sauces, and if you want to wait until they bring some back, you entire meal is cold and ruined! It is simply a matter of incompetence! How long does it take to match up an order ticket with the order being delivered? 15-20 seconds ? Is that too much for a customer that does not have to spend their money with this business to ask for? It is getting to the point now that I don't order pizza or fast food at all because I'm so sick and tired of being treated like I'm a bother to these workers and this business. I will fix my own food unless I'm out somewhere and have to choice. If more people did this, these companies might come down off of their high horse and realize who the boss truly is in this situation! Besides, it's healthier anyway and a lot less expensive! A win win situation all the way around...think about it.

Just typical, lazy American mentality! These horrible customers you speak of pay your crappy minimun wage salary! When a customer goes out to eat, or orders fast food, they do so for a reason, because they want food and a little respect and effort on the behalf of those paid to do so. If you are not a people person...GET A DIFFERENT JOB! It's that simple, otherwise do your job and stop complaining! How hard is it to put a sauce in a bad, or say I'm sorry, or to simply make a wrong a right with little effort. Most customers don't want more than they are paying for and that is good food with good service! If you are not capable of completing a simple fast food order, then maybe even a minimum wage job isn't for you! Grow up already! Every job involves doing things we don't want to, but we do what we have to do to get the job done. Besides, with the economy the way it is now, you might not even be able to get a crappy minimum wage job before long, then you might have a real reason to complain!

I think it's ridiculous. Stupid. Don't act like you're so grand that you deserve to be treated better than everyone. Rule #1 in any situation where you deal with your customers, the customer is ALWAYS right. If you start reacting poorly to how they're acting, then you're just as stupid as the stupidest customers you've ever served, and it also reflect on how the customer will CONTINUE to react. If the customer sees you get upset, then clearly, they feel as if YOU feel they deserve to be treated like cattle, and not given the service they've paid for.

My pizza hut locale has screwed up my order no less than 50% of the time I've made orders. Whether delivery, take out, or eat in, they have screwed up my orders 50% of the time. And yes, I have kept track. I used to work in a food production plant. Knouse Foods to be exact. And I learned some VERY important things while working there. Regardless of WHAT place you work in, if you make food, whether manufacturing, or just cooking it, your employees, EVERY SINGLE EMPLOYEE, is WHOLLY responsible for QA and QC. Do you know what those are? Quality Assurance and Quality Control. And ALL of them MUST comply with the GMPs of their work place, Good Manufacturing Practices.

The job of these OVER paid whiners, is QUALITY ASSURANCE. Your job is to make sure your customer gets what they order. You want to get paid more to do a better job, but would you let them pay you less for doing a ### job? Of course not. The world owes you NOTHING. If you take on a job, do it well, and do it right. Don't slough and say, "They don't pay me enough to do it right." They pay you what EVERYONE ELSE in your line of work is getting paid. And you are OBVIOUSLY over paid.

Remember, without your customers, your business serves no purpose, and therefore does not exist. Your customers are your life blood, mistreat them, and you'll be sorry.

When will Pizza Hut replace the wind blown sign at the Cut Bank
Pizza Hut of Cut Bank, MT 59427? The curbing around the building is
in need of painting.
Please help beautify US Highway 2 through Cut Bank, MT.

Thank you.

Just got done eating my thin crust double pepperoni pizza. Hadn't ordered Pizza Hut in 10 years..seriously.
It was awful! The crust was gummy and had a very funky taste. It left a bad after taste, as well. Texture was awful, but the pepperoni was good.

Ordered delivery on mobile app 11/21/2025, from store in Byram MS, delivery was late due to waiting for door dash to pick up. Wasn't aware of 3rd party delivery. Website help chat was ended due to not responding in 1 min, only 20 secs passed. Difficult to file complaint. Pizza Hut doesn't seem to care about customers delivery.

Just ordered from Pizza Hut on Dowlen Rd. near College St. (142 S. Dowlen Rd.) and they BURNED the breadsticks and had the NERVE to give them to me. SERIOUSLY? Would YOU eat that?

I placed order on 5/12/24 about 12:00 pm. Placed online with what I wanted and it came with no sauce and extra cheese that I didn’t order. Very disappointed in the order. Breadsticks was the only thing fine. Now we will be boycotting the store we used cause they messed up my Mother’s Day.

I ordered 3 medium size devilled chicken pizzas from pizza hut yesterday.

The pizza hut Sri Lanka says the circled image (the first picture) is isn't devilled chicken topping. They gave me the wrong order and now bluffing. They say it is hot and spicy chicken.

What I received is in the 2nd image.

The store located in Cleveland Texas on Plum Grove. Are thieves. They lie about delivery and take people money.

Pizza hut does not honor any of the offered cupon codes they offer online I tried almost every one of them and get the same prompt that they no longer accept that promo code and yes they are not expired they are new codes.

The Pizza Hut in Charlotte Hall, Md. closed. I can't get a good pizza now. The other chains just don't stand up to Pizza Hut in my opinion. Really miss you and wish you'd consider coming back.

My order should have included a Diet Pepsi and it was not with the order. It would have taken less than 30 seconds for the delivery person to check the order. Bad customer service.

Pizza Hut #5962

1360 Lexington Ave

Mansfield OH 44907

Ticket #0036