Pizza Hut
reviews and complaints

I tried ordering pizza online for over an hour, the website has changed, and it wouldn't let me proceed after submitting payment. I was trying to get a deal that if I ordered online and paid using my card I can have 50% off my order at menu price. So I called to get assistance, but I was insulted instead. I spoke to two different women, both were extremely rude and very unhelpful, telling me there is no such deal, laughing at me, covering the phone and whispering. They said there's nothing wrong with the website at all... meaning, there must be something wrong with me then!
Unbelievable! Will never order there again!

I have lived in Barnesville, Georgia, USA, for 20 years. When I first came here the pizza was good for several years. Then it went down hill. It would be dry and the toppings would be very sparse. I stopped going. I tried again about a year ago and it was the same even after I told them I did not want it to be dry. Last night I tried again. I told them that I did not want a dry pizza. There was hardly any sauce on it at all. The cheese was sparce and I ordered mushrooms on it, which were dry and also very few. Pizza Huts prices are much higher than any other pizza store in town. Your restaurant here is not going to make it if they keep giving poor service. I will not go again unless I am guaranteed that my pizza will be pizza.

I was on hold they hung up on me so I called back but decided to not order through them after a prior rude occurrence I had on a Saturday. In June I had a worker call me back and ignorantly tell me off. I am tired of Pizza Huts rude, ignorant behavior of their workers and Management who could careless yet treat customers just as bad. Pizza Hut needs to Revamp and Redo all of their Management. I have been a customer since they opened with intermittent business when I was away with my husbands military career. It is high time Pizza Hut clean hut their technology and their low class employees they hire and the piss poor managers who never take care of customers issues. Corporate needs to be more involved or shut down what kind if business are you running if your not involved either. Get involved . Open your eyes.

My name is Melissa and I work for pizza hut in Jacksonville NC and I been wrongly accused of stealing money without proof the management allows a driver to get her bank out the register I'm not the only one who uses it I was hired full time but I'm getting part time hours I was told by the manager it's not me but he feels like others need more hours than I'm getting the blame for anything that I do and if nothing doesn't get done I will contact news stations and my lawyer

We order frequently and once my wife's rewards program was due for a free pizza, strangely, all the info on her program changed, including her name and order history and any attempts to reach out to anyone at Pizza Hut have been met with rudeness and accusations that my wife entered incorrect information. Absolutely unacceptable. Being told that we are wrong by someone who is supposed to be heading up customer service is absolute disrespect.

on July 1, 2018 I ordered 2 medium pizzas priced at 5.99 each. However, my debit card was charged 12.47 and 11.08 for the pizzas. That is not the worst of it! I found a rotten tooth on a slice of pizza. I'm just thankful I saw it before I ate it. I was outraged. I am still outraged! I called them to request my money back. A young man who answered the phone said, "I will let you speak to the RPG." I said, "fine. whatever that is." However, nobody else came to the phone. The same young man came back on, and he was telling me what "my boss said to tell you." They were very rude to me and accused me of lying. I have been a good customer there for years. I told them I would be reporting them and I would tell everybody I knew personally and on social media. They were not the least bit concerned at anything I had to say. I have given them plenty of time and tomorrow I am calling the BBB and the health department. Enough is enough! They did NOTHING to address this issue. I have the tooth is a baggie and I plan to show it to the health department and the corporate office.

I ordered Two stuffed crust pizzas online both with hut flavored crust. I got thin hand crust with barely n e cheese on both so I took one back n complained. The manager didnt even come out until i told employee to get her since employee couldn't answer Any of my questions like wheres the sauce for the pizza n where is my garlic bread n why am i being charged a different amount then online. Manager finally came out apologized took my receipt n then [censored]ed my order up again I got a sausage meatball n pepperoni pizza with out the hut flavored crust n no sauces n my box again. After an hour of being there n pissed bc I missed work due to this experience I am not a customer anymore. Please help ur employees management or not understand the importance of properly doing their job if u want to keep customers.

I've been to this broken bow Pizza Hut, 703 Park dr. Several times and every time it's the same old pizza that sits there for 2 hours and no service I'm fed up with paying good money to eat at such a terrible establishment. I went there today old pizza sat on the buffet for 30 minutes while we waited on the fresh pizza to come out, we watch them take two fresh pizza out the oven and set them on the counter in the back the two new pizzas set on the counter in the back for 35 minutes before we got so frustrated we paid our bill and left, the new pizzas had at that time been sitting out for about 45 minutes and still hadn't been put on the buffet . Out of the whole hour we set waiting on pizza no one serviced us for drinks until we went to the front and asked. So much disrespect everytime we visit this place . Never again will I go back and never again will I encourage anyone I know to visit this establishment .

I ordered online with coupon 2 pizza large for 7.99 each and a dessert a Hershey smore cookies and the delivery give me the dessert wrong chocolate chip and the one pizza was charge 12.49 and the other 10.99.I need my refund as soon as possible.I need a credit for 8 dollar that Pizza hut charge to me over price.I'am disgusting.the ticket # 0205 the order was yesterday 07/04 at 9:55 pm Odalys Pérez 1600 nw 24 ct #L Miami.fl.33125

Valerie is so uprofessinal and disrespectful she didn't finish taking my order cause she stop to text on her phone she also gave me her attitude and yelling Everytime I walk in the from being a regular customer she has attitude or always texting on her phone she treats her employees poorly I brought this matter to y'all attention and hopefully get it resolved or I will go higher thank you!

Ordered online pizza.. Received wrong pizza so I called to inform store. Was told online ordering is sometimes wrong and they would send out another pizza but I had to pay for it. When I exclaimed I didn't understand why I had to pay extra if it wasn't my fault the lady then yelled "oh well" .. This is not the first issue I've had with employees rudeness at this particular pizza hut. I will not be ordering from there again and will let all of my friends know of this horrible restaurant

Originally I ordered a pizza back in May 2018. The box was crushed the pizza was doughy and they forgot my soda. So I was mailed 2 free pizza coupons. It took me a while to actually use them cause everytime i tried they were either closed when the hours posted said they'd be open or I'd totally get ignored when I walk in a store. The I had totally disregarded the idea of delivery since the first box was crushed. So I went in a store on Winchester in Memphis. I waited for 10 mins and walked out because I was ignored and the store was dirty as heck! So I went in another location and pick up my pizza and again it was doughy. The last coupon I tried to get pasta instead and they told me no.

Via phone at the KING, N Carolina Pizza Hut, I ordered x2 medium, hand tossed 2 topping pizza, brownies and 6 extra crispy chicken wings. On the summarizing of my order I had to correct the person three times on my order and reiterated several times that the chicken wings were to be extra crispy, no wiggling chicken skin- three times EXTRA CRISPY! I drive 20 miles to pick my order up and guess what? The chicken wings were not done as ordered- three tmes I said EXTRA CRISPY. I even tipped this person.
When I took the wings in to get my refund and them to keep the wings, the manager said, ' looks like you done payed already for these'. It's 2018, what grammar course did he take? He represents PIZZA HUT, scary. I will never order from Pizza Hut again, this i]s not the first messed up order I received BUT this time I said with great pain what I wants- EXTRA CRISPY for the wings!
Goo Luck & Good Bye

I ordered 2 medium pizzas and the pizza came dry without any sauce I shouldn't have to ask for extra sauce when the pizza comes with sauce. She told me it'll be 1hr in a half pizza came before time... Then once I tried to stop the driver he was rushed out the door.. Now have to sit her and wait another 1hr because she only have two drivers working.. This is the second time this has happened to me this is what that sent me .. I'm spending my money this should be better that what's it pose to be.

The order was incorrect. Pizza was not hot cinnamon sticks missing. Received 4 wings instead of 6. They were supposed to be honey bbq but received buffalo wings. Driver said he would return and bring the correct items and that someone would contact me. Neither happened. I want this to n corrected. Just give me my money back. My family and i eat Pizza Hut regularly. I don't think we will be eating there again.

On July 01 2018 we ordered pizza from your Flack Ave store in Alliance Ne online at 6:10. As of now it is 8:10 and we still do not have pizza. When we contacted the store their answer was that the delivery message we got at 7:10 was automated and that they weren't sure where our pizza was as they were short handed. This is the first time in a year we have ordered from there due to similar circumstances but we felt that since we moved close we try. We live 3 blocks from the store now. This service does not seem to represent what you advertise and has lost you my business and the business of my family and friends. So you can check the facts the order number is 3180701191025001183006138 placed 7-1-2018 for $32.07 to J6 Trailerville CT place online at 6:10

My name is Chris I live in Carrollton Georgia and I am complaining because I tried to order food for delivery on a Sunday afternoon and after placing my order I told the operator that all I had was $100 bills that they could please have change he said that they did not carry change for $100 bill which I think is absolutely ridiculous so I had to remove food from my order because they cannot break a hundred

I place the order online and then I proceeded to place a second order by phone to the exact store and explain to their store personnel at Pizza Hut that it was a CASH transaction but they put it on my card anyway. Really disappointed in your employee and there lack of following instructions. The point of me making two separate transactions one online and one by phone was so that this wouldn't happen. Luckily I had enough money in that account to cover it or else it may have been a overdraft charge on my account. I think that things such as Financial mistakes need to be taken seriously by your business.

I have been a Pizza Hut client since I was six years old I'm now forty. My kids love love your pizza and I order from you guys at least twice a week I live on south beach and usually order the large pizza box for parties I order sometimes ten fifteen pizzas I order under my name my sons and my personal assistant he places orders for me usually Ashley helps me and I believe she is training to be a manager it's always great. Tonight I placed a order for only two medium pizzas a s'mores cookie for pick up they said fifteen min I live across the street fifteen minutes I go to pick up it's now another ten min I pay cash with a fifty and tip as always go for soda come back and the door is locked there all inside different staff And I'm knocking on the door the window for five to ten min and they ignored me I call don't pick up finally a employee came a entered and I said hello I paid here is my receipt and they stared at me I said u guys close at one it's 12.30 I ordered at 11:30 and I paid they told me you need to wait until the mgr gets back I said the girl with the nails and she came back as they all ignored the phone danced acted unprofessional turned away about five other customers and said your pizza is here and the cookie will take awhile I said can u please put the pizza in the oven and she huffed and puffed they made me wait fifteen min for a s'mores cookie I said what is your name where is the normal staff and she said their off well my kids aren't eating cold pizzas and the cookie pie I can take a picture of but bottom line it's deplorable it's unprofessional and obviously I've been a customer for quite sometime and the regular staff knows I tip I call in good comments I spend a lot of money I've had mistakes in the past or they forget something but this was ridiculous no customer should be treated like garbage they knew I paid they knew I was outside the door they knew the pizza would be cold and they knew the cookie was just away to disrespect me and act low class honestly not good for business and I spent over a hour calling to place the order seven times I got hung up on and I have my call log on the phone so I never complain ever rarely anywhere but it's a shame and whoever is in corporate a young lady named Ashley and another manager she used to work days now nights they are so professional so sweet so so so polite and their super busy they run the show they both need raises and promotions bc Miami is very difficult to find good help Ashley is a young girl that girl should be the face of Pizza Hut she takes her job so seriously and this is the first time I haven't seen her there take note of that and reward your star employees bc their impossible to find please make sure they know I said this also bc I try and try but nebere do the food employees hear the feedback

sunday july 1st 2018 10:00 made an order online it said pizza was being deliveredin 45 mins the pizza was suppose to be here at 10:02 but it didnt arrive until almost 11:00pm my wife politely called the business and the manager was very rude and acted like she didnt wanna help me and my wife she hung up on us. then my wife called back the next lady answered and was rude and said a refund will be on my card in 7 to 10 business days the hung up again. i have been a pizza hut goer since i was a kid this is bad customer service and those managers and employees acted like they dident wanna be at work. i think me and my wife need to be contacted by a pizza hut rep this is crazy they finally got here about 11:18 and at that point we did not want the pizza the lady couldent even back in our drive way she almost hit our car somebody needs to contact us asap to discuss this incident. thank you billy burchfield my number is [protected]