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Pizza Hut / complaint

1 Saint Louis, MO, United States

The staff at the McKelvey, Bridgeton MO location was very rude to me on 12/27/2017, all because I asked for a number or another way that I can voice my complaint about their store. I spoke with 4 different employees including the GM (T. Ford) and she protected her employees and told me that there was nothing they could help me with. Online orders are out of their control. My first call went out about 12:19pm, after placing my order online 10:33am. Eddie (name given) told me that he did not have my order at the store because their store stove was broke and was just fixed 15mins prior to my call and his store does not have anything to do with charges and reversing the charge. No one could help me and someone at the store voided my order without my knowledge or say so. I would never ever order from that store again, it left a bad taste in my mouth. I need for someone to make sure I'm not charged for anything, since I never received my pizza or apology, but $$ were deducted from my card.

Pizza Hut

Dec 27, 2017

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