CB Antivirus Software Norton

Norton review: unauthorized charges ( 9 comments)

Paula Lawson of Dalton, US

Mar 29, 2008 7:23 pm EDT

Featured review

I was charged for an annual renewal for norton and i do not have that on my computer. I have norton but it is Norton 360 and i bought it at wal-mart in the middle of feburary.The only thing that i can figure is that I just went through a separation from my ex in nov. of last year and maybe it might be on his computer but i didn't think that it was my card so could you please refund me my monies.

paula
any questions e-mail me [protected]@yahoo.com
please take care of this as soon as possible please!

9 comments

Add a comment

Jerry Davidson

Delta, CA

1 comments

Jerry Davidson of Delta, CA

Jul 29, 2008 11:09 am EDT

I just noticed on my MC statement June 5 08 that I have been charged a renewal fee for Norton.
I hate Norton and disabled it a long time ago. This was an unauthorized charge!
I am sitting on hold to Norton right now and when I get a hold of them they're going to get an earful.

I want the charges reversed IMMEDIATELY!

Carolina

1 comments

Carolina of CO

Sep 29, 2008 9:26 pm EDT

I have the same problem, it was charged to my credit card, and I dont have Norton in my computer, what can I do about it?

hasina

Zanesville, US

1 comments

hasina of Zanesville, US

Dec 03, 2008 8:48 am EST

i was also charged $42.39 on my credit card for norton renewal but i dont have it in my computer, i need a refund put back in my credit card.

Raquel Lopez

Oceanside, US

1 comments

Raquel Lopez of Oceanside, US

Apr 29, 2009 9:31 am EDT

I was charged $56.99 and $39.99 on my credit card for two years in a row and i don't have it in my computer either. I need the refund put back in my credit card! Raquel

NaShaine Dees

Ridgeland, US

1 comments

NaShaine Dees of Ridgeland, US

May 22, 2009 11:00 am EDT

I want my money refunded to my account because I was charged $51.99 for an annual renewal fee, which I didn't authorized.

1 comments

cookie of US

May 30, 2009 3:38 pm EDT

Wow, I just got the same thing for $69.99 charged to my Visa. I hate Norton it messed up programs and slowed everything down. I haven't had it installed in over 2 years. How can they do this? No e-mail from them to tell me and ask me to authorize it-just charged it.

Very bad business practice. Judging from the complaints here I would hope that some authorities would look into this.

I'm disputing it with my CC company right now and don't want to waste time with Norton. Do they even know that this is being done by their sales company?

I am so angry!

TriciaS

Tacoma, US

2 comments

TriciaS of Tacoma, US

Jun 01, 2009 3:59 pm EDT

Ugh this just happened to me ($51.99 that was not authorized), and I been trying to get a hold of Norton's for a while now and I keep getting the run around.

jospi33

Spokane, US

1 comments

jospi33 of Spokane, US

Jul 05, 2009 12:06 pm EDT

July 5, 2009 I have just been charged $43.47 for a Norton Annual Renewal fee, haven't had Norton for years! I want this removed, what do I do? I hate talking with them on the phone, any ideas?

t.trussell

Muscle Shoals, US

1 comments

t.trussell of Muscle Shoals, US

Apr 09, 2010 9:58 am EDT

I am very upset. Norton has charged me a renewal fee on my credit card that was not authorized. I have now been sitting on hold now for 25 minutes, and i am still waiting. Is there anyone who we can talk to, to get this mess straighten out?

Norton - fraud and scam 1400

Resolved

Replied

Norton - unauthorized payment 17

Resolved

Replied

Norton - mortgage scammed 14

Norton - credit card being charged after I cancelled the renewal 3

Resolved

Norton - norton finance - like net66 - just can't keep a promise.

Resolved

Norton - Billing — they ripped me off for years

Norton - norton virus and lifelock

Norton - unauthorised payment taken by norton

Resolved

Replied

Norton - spyware virus removal 86

Norton - security software has been removed and you have removed fees from my bank

Resolved

Replied

View all Norton reviews and complaints

Norton Contacts

Norton phone numbers

1800 680 026

Click up if you have successfully reached Norton by calling 1800 680 026 phone number 235 235 users reported that they have successfully reached Norton by calling 1800 680 026 phone number Click down if you have unsuccessfully reached Norton by calling 1800 680 026 phone number 129 129 users reported that they have UNsuccessfully reached Norton by calling 1800 680 026 phone number

65%
Confidence score

Australia

+1 (800) 720-7898

Click up if you have successfully reached Norton by calling +1 (800) 720-7898 phone number 0 0 users reported that they have successfully reached Norton by calling +1 (800) 720-7898 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 720-7898 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 720-7898 phone number

Singapore

+1 (800) 441-7077

Click up if you have successfully reached Norton by calling +1 (800) 441-7077 phone number 0 0 users reported that they have successfully reached Norton by calling +1 (800) 441-7077 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 441-7077 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 441-7077 phone number

Thailand

+1 (800) 944-0586

Click up if you have successfully reached Norton by calling +1 (800) 944-0586 phone number 0 0 users reported that they have successfully reached Norton by calling +1 (800) 944-0586 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 944-0586 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 944-0586 phone number

Colombia

+1 (855) 815-2726

Click up if you have successfully reached Norton by calling +1 (855) 815-2726 phone number 9 9 users reported that they have successfully reached Norton by calling +1 (855) 815-2726 phone number Click down if you have unsuccessfully reached Norton by calling +1 (855) 815-2726 phone number 8 8 users reported that they have UNsuccessfully reached Norton by calling +1 (855) 815-2726 phone number

6%
Confidence score

United States

+1 (800) 745-6034

Click up if you have successfully reached Norton by calling +1 (800) 745-6034 phone number 3 3 users reported that they have successfully reached Norton by calling +1 (800) 745-6034 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 745-6034 phone number 2 2 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 745-6034 phone number

20%
Confidence score

Canada

+64 800 174 089

Click up if you have successfully reached Norton by calling +64 800 174 089 phone number 3 3 users reported that they have successfully reached Norton by calling +64 800 174 089 phone number Click down if you have unsuccessfully reached Norton by calling +64 800 174 089 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +64 800 174 089 phone number

100%
Confidence score

New Zealand

+44 207 616 5600

Click up if you have successfully reached Norton by calling +44 207 616 5600 phone number 23 23 users reported that they have successfully reached Norton by calling +44 207 616 5600 phone number Click down if you have unsuccessfully reached Norton by calling +44 207 616 5600 phone number 16 16 users reported that they have UNsuccessfully reached Norton by calling +44 207 616 5600 phone number

18%
Confidence score

United Kingdom

+353 16 011 906

Click up if you have successfully reached Norton by calling +353 16 011 906 phone number 5 5 users reported that they have successfully reached Norton by calling +353 16 011 906 phone number Click down if you have unsuccessfully reached Norton by calling +353 16 011 906 phone number 5 5 users reported that they have UNsuccessfully reached Norton by calling +353 16 011 906 phone number

Ireland

+43 150 159 6004

Click up if you have successfully reached Norton by calling +43 150 159 6004 phone number 0 0 users reported that they have successfully reached Norton by calling +43 150 159 6004 phone number Click down if you have unsuccessfully reached Norton by calling +43 150 159 6004 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +43 150 159 6004 phone number

Austria

+32 22 566 625

Click up if you have successfully reached Norton by calling +32 22 566 625 phone number 0 0 users reported that they have successfully reached Norton by calling +32 22 566 625 phone number Click down if you have unsuccessfully reached Norton by calling +32 22 566 625 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +32 22 566 625 phone number

Belgium

+420 239 016 463

Click up if you have successfully reached Norton by calling +420 239 016 463 phone number 0 0 users reported that they have successfully reached Norton by calling +420 239 016 463 phone number Click down if you have unsuccessfully reached Norton by calling +420 239 016 463 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +420 239 016 463 phone number

Czech Republic

+45 35 258 010

Click up if you have successfully reached Norton by calling +45 35 258 010 phone number 0 0 users reported that they have successfully reached Norton by calling +45 35 258 010 phone number Click down if you have unsuccessfully reached Norton by calling +45 35 258 010 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +45 35 258 010 phone number

Denmark

+358 923 113 405

Click up if you have successfully reached Norton by calling +358 923 113 405 phone number 0 0 users reported that they have successfully reached Norton by calling +358 923 113 405 phone number Click down if you have unsuccessfully reached Norton by calling +358 923 113 405 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +358 923 113 405 phone number

Finland

+33 173 018 499

Click up if you have successfully reached Norton by calling +33 173 018 499 phone number 0 0 users reported that they have successfully reached Norton by calling +33 173 018 499 phone number Click down if you have unsuccessfully reached Norton by calling +33 173 018 499 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +33 173 018 499 phone number

France

+49 696 640 4388

Click up if you have successfully reached Norton by calling +49 696 640 4388 phone number 0 0 users reported that they have successfully reached Norton by calling +49 696 640 4388 phone number Click down if you have unsuccessfully reached Norton by calling +49 696 640 4388 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +49 696 640 4388 phone number

Germany

+30 800 4414 4299

Click up if you have successfully reached Norton by calling +30 800 4414 4299 phone number 0 0 users reported that they have successfully reached Norton by calling +30 800 4414 4299 phone number Click down if you have unsuccessfully reached Norton by calling +30 800 4414 4299 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +30 800 4414 4299 phone number

Greece

+39 245 279 054

Click up if you have successfully reached Norton by calling +39 245 279 054 phone number 0 0 users reported that they have successfully reached Norton by calling +39 245 279 054 phone number Click down if you have unsuccessfully reached Norton by calling +39 245 279 054 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +39 245 279 054 phone number

Italy

+352 298 479 5023

Click up if you have successfully reached Norton by calling +352 298 479 5023 phone number 0 0 users reported that they have successfully reached Norton by calling +352 298 479 5023 phone number Click down if you have unsuccessfully reached Norton by calling +352 298 479 5023 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +352 298 479 5023 phone number

Luxembourg

+31 205 040 539

Click up if you have successfully reached Norton by calling +31 205 040 539 phone number 1 1 users reported that they have successfully reached Norton by calling +31 205 040 539 phone number Click down if you have unsuccessfully reached Norton by calling +31 205 040 539 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +31 205 040 539 phone number

100%
Confidence score

Netherlands

+47 22 971 704

Click up if you have successfully reached Norton by calling +47 22 971 704 phone number 0 0 users reported that they have successfully reached Norton by calling +47 22 971 704 phone number Click down if you have unsuccessfully reached Norton by calling +47 22 971 704 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +47 22 971 704 phone number

Norway

+48 222 030 314

Click up if you have successfully reached Norton by calling +48 222 030 314 phone number 3 3 users reported that they have successfully reached Norton by calling +48 222 030 314 phone number Click down if you have unsuccessfully reached Norton by calling +48 222 030 314 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +48 222 030 314 phone number

50%
Confidence score

Poland

+351 800 780 066

Click up if you have successfully reached Norton by calling +351 800 780 066 phone number 0 0 users reported that they have successfully reached Norton by calling +351 800 780 066 phone number Click down if you have unsuccessfully reached Norton by calling +351 800 780 066 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +351 800 780 066 phone number

Portugal

+7 499 272 2059

Click up if you have successfully reached Norton by calling +7 499 272 2059 phone number 0 0 users reported that they have successfully reached Norton by calling +7 499 272 2059 phone number Click down if you have unsuccessfully reached Norton by calling +7 499 272 2059 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +7 499 272 2059 phone number

Russia

+34 911 776 150

Click up if you have successfully reached Norton by calling +34 911 776 150 phone number 0 0 users reported that they have successfully reached Norton by calling +34 911 776 150 phone number Click down if you have unsuccessfully reached Norton by calling +34 911 776 150 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +34 911 776 150 phone number

Spain

+46 857 929 037

Click up if you have successfully reached Norton by calling +46 857 929 037 phone number 0 0 users reported that they have successfully reached Norton by calling +46 857 929 037 phone number Click down if you have unsuccessfully reached Norton by calling +46 857 929 037 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +46 857 929 037 phone number

Sweden

+41 442 120 032

Click up if you have successfully reached Norton by calling +41 442 120 032 phone number 0 0 users reported that they have successfully reached Norton by calling +41 442 120 032 phone number Click down if you have unsuccessfully reached Norton by calling +41 442 120 032 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +41 442 120 032 phone number

Switzerland

+90 216 282 1987

Click up if you have successfully reached Norton by calling +90 216 282 1987 phone number 0 0 users reported that they have successfully reached Norton by calling +90 216 282 1987 phone number Click down if you have unsuccessfully reached Norton by calling +90 216 282 1987 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +90 216 282 1987 phone number

Turkey

+86 800 830 1153

Click up if you have successfully reached Norton by calling +86 800 830 1153 phone number 0 0 users reported that they have successfully reached Norton by calling +86 800 830 1153 phone number Click down if you have unsuccessfully reached Norton by calling +86 800 830 1153 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +86 800 830 1153 phone number

China

+852 25 981 234

Click up if you have successfully reached Norton by calling +852 25 981 234 phone number 0 0 users reported that they have successfully reached Norton by calling +852 25 981 234 phone number Click down if you have unsuccessfully reached Norton by calling +852 25 981 234 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +852 25 981 234 phone number

Hong Kong

+91 800 100 7601

Click up if you have successfully reached Norton by calling +91 800 100 7601 phone number 0 0 users reported that they have successfully reached Norton by calling +91 800 100 7601 phone number Click down if you have unsuccessfully reached Norton by calling +91 800 100 7601 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +91 800 100 7601 phone number

India

‎+972 180 944 7879

Click up if you have successfully reached Norton by calling ‎+972 180 944 7879 phone number 3 3 users reported that they have successfully reached Norton by calling ‎+972 180 944 7879 phone number Click down if you have unsuccessfully reached Norton by calling ‎+972 180 944 7879 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling ‎+972 180 944 7879 phone number

50%
Confidence score

Israel

+81 356 422 682

Click up if you have successfully reached Norton by calling +81 356 422 682 phone number 0 0 users reported that they have successfully reached Norton by calling +81 356 422 682 phone number Click down if you have unsuccessfully reached Norton by calling +81 356 422 682 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +81 356 422 682 phone number

Japan

+60 377 124 612

Click up if you have successfully reached Norton by calling +60 377 124 612 phone number 0 0 users reported that they have successfully reached Norton by calling +60 377 124 612 phone number Click down if you have unsuccessfully reached Norton by calling +60 377 124 612 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +60 377 124 612 phone number

Malaysia

+27 218 192 830

Click up if you have successfully reached Norton by calling +27 218 192 830 phone number 0 0 users reported that they have successfully reached Norton by calling +27 218 192 830 phone number Click down if you have unsuccessfully reached Norton by calling +27 218 192 830 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +27 218 192 830 phone number

South Africa

+82 220 971 401

Click up if you have successfully reached Norton by calling +82 220 971 401 phone number 0 0 users reported that they have successfully reached Norton by calling +82 220 971 401 phone number Click down if you have unsuccessfully reached Norton by calling +82 220 971 401 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +82 220 971 401 phone number

South Korea

+886 801 855 873

Click up if you have successfully reached Norton by calling +886 801 855 873 phone number 0 0 users reported that they have successfully reached Norton by calling +886 801 855 873 phone number Click down if you have unsuccessfully reached Norton by calling +886 801 855 873 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +886 801 855 873 phone number

Taiwan

+971 800 844 0742

Click up if you have successfully reached Norton by calling +971 800 844 0742 phone number 9 9 users reported that they have successfully reached Norton by calling +971 800 844 0742 phone number Click down if you have unsuccessfully reached Norton by calling +971 800 844 0742 phone number 9 9 users reported that they have UNsuccessfully reached Norton by calling +971 800 844 0742 phone number

UAE

+54 115 354 0370

Click up if you have successfully reached Norton by calling +54 115 354 0370 phone number 0 0 users reported that they have successfully reached Norton by calling +54 115 354 0370 phone number Click down if you have unsuccessfully reached Norton by calling +54 115 354 0370 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +54 115 354 0370 phone number

Argentina

+55 114 700 1747

Click up if you have successfully reached Norton by calling +55 114 700 1747 phone number 0 0 users reported that they have successfully reached Norton by calling +55 114 700 1747 phone number Click down if you have unsuccessfully reached Norton by calling +55 114 700 1747 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +55 114 700 1747 phone number

Brazil

+56 800 646 210

Click up if you have successfully reached Norton by calling +56 800 646 210 phone number 0 0 users reported that they have successfully reached Norton by calling +56 800 646 210 phone number Click down if you have unsuccessfully reached Norton by calling +56 800 646 210 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +56 800 646 210 phone number

Chile

+52 554 738 1613

Click up if you have successfully reached Norton by calling +52 554 738 1613 phone number 2 2 users reported that they have successfully reached Norton by calling +52 554 738 1613 phone number Click down if you have unsuccessfully reached Norton by calling +52 554 738 1613 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +52 554 738 1613 phone number

100%
Confidence score

Mexico

More phone numbers

Norton emails

socialsupport@symantec.com

100%
Confidence score: 100%

Support

global_exams@symantec.com

100%
Confidence score: 100%

Support

Norton address

350 Ellis Street, Mountain View, California, 94043, United States

Norton social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 13, 2025
View all Norton contacts