Norton
Reviews and Complaints

A couple of months ago, I had a glitch in my computer and my antivirus protection came up missing. I have been with BullGuard for years (and very happy with them), while trying to reinstall BullGuard, I was informed that BullGuard and Norton had migrated. There had been no communication about this previously. I was made to download Norton. A few days ago I noticed charges trying to be taken out of my bank account from Norton. Today I called [protected], I asked about the charges and asked if Norton and BullGuard were affliated. I was told no and that I was scammed. I asked about the charges coming out, told again that it was Norton. I even read the email. Yes I got upset, she told me to call back and talk to someone else. I called back went over everything again. Just to be lied to and then told to call another number to have the account cancelled, but that I wasn't being charged.

I called the next number and found out yes I was being charged, I ddn't even know that anything was going to be charged. I then asked again about Norton/BullGuard and told yes they did merge.

So I have been lied to by two of your representatives. I informed the 3rd representive I would not want to stay with a company that has employees who lie to customers. Also I was told my subscription was good until June 17th but yall were trying to take money out a month in advance with no prior notification.

Charlotte Fulfer

[protected]@yahoo.com

Hello - I purchased this subscription several years ago and it has been installed on my computer - I am just learning today - after getting unusual requests to purchase the product when I am using the scan program - to purchase lifelock... finally, today - I had a few hours to waste - and investigated with multiple people in Norton customer support - I have been told the following by your support people (who do not have very good english) :

1. I do not have an active subscription - asked to speak to supervisor

2. Spoke to next person - identified themselves first as Justin, then later in the conversation Laquinda - again - poor speaking habits -

3. opened a ticket [protected]- agreeing that I do not have a subscription and kept asking to remote into my computer - but did state he does not work for norton - I kept asking for someone who works for norton

4. After 15 mins on hold (yes I did wait that long) Ruchika comes on the phone, tells me she works for Norton - after several questions, she finally admits she does not work for the company - but said I do have all the programs I am paying for installed - and puts me on hold again.. - this time she disconnected me,... cute... really professional - disconnecting an upset customer -

My Complaint - in addition to the poor customer service - I have been paying for Norton 360- with Lifelock - but it is not active when I scan - Please advise and also refund the money I paid for this service for the past two years...

thank you

christine story

I got Password Manager a couple of years ago, and it worked without issues for a while. Over time, I stored hundreds of encrypted notes and passwords on the app. Upon enabling access to my Vault, I enabled biometric verification through my iPhone, as recommended by Norton. That way, I could access my Vault using my fingerprint rather than having to remember a password (after all, that's the whole purpose of users not wanting to keep track of passwords by having a Password Manager). One day, my Password Manager kicked me out and asked me to log back in. At that point, there was no longer an option to use biometric authentication. The option simply vanished. I contacted customer service and they told me my only option was to either "remember my password" or "destroy the vault." The issue with the app should not be a deterrent to me having access to my data. I have multiple products by Norton, and I will cancel all of my subscriptions if this doesn't get resolved. Not surprisingly, I have found multiple posts of Norton Password Manager users online, who are reporting the exact same issue. Norton users don't have a voice through customer service and are simply told they will have to deal with their data loss, even though it is entirely the Company's fault.

Norton has been ripping me off for months/YEARS. I'm gathering receipts and order numbers to send to my lawyer. A few years ago I found that Norton had 2 email addresses for me. I called them and went through a horribly long process of letting them know I have just ONE email that my Norton account should be associated with and remove the other. As far as I knew this was done and I was all set.

Last week, YEARS later I find that not only did Norton still had 2 email addresses, but they had 2 ACCOUNTS for me when I thought I had only 1 because that's ALL I NEED as one person with only 3 devices. They also had another credit card I never authorized which they were charging the other account from.

I contacted them and they acted like they had nothing to do with this. They escalated it to someone who called me to tell me they would reimburse me $100 (which was only the last double payment they took from me). That was yesterday when they basically said sorry... yeah we've been ripping you off for years and we'll give you $100 back. I quickly uninstalled their software, went to a competitor solution and am getting in touch with my lawyer to pursue this legally. Unbelievable. Norton was charging me twice a year for 2 accounts and I thought I had one account as that's all I need with 2 devices. Totally rip-off company. Don't walk away, run and go to competitor solution.

Hi

I am complaining, very bitterly, about the above transaction number!

I was not told that there would be any costs involved and find that you are invoicing me to the value of $652.89 (£529).

Can you please cancel the transaction and return any money you have removed from my account, asap!

I am a retired 84 year old pensioner, the money you propose to take from me, is our living expenses for a month.

I feel that Norton have 'conned' me out of this money and if they do not cancel the transaction, will take my business elsewhere"!

My wife , who is also in her 80's, and I are very, very upset by the whole 'mess'.

Please confirm the cancelation!

L M & M

I'm beyond pissed! Two days of my life wasted on the phone for hours.

I'm supposed to request for this service every 90 days (manually) even though it's paid for a year. It tells me to submit my request by 4/11/2023 and does not allow me. They tell me to wait and still not working. 24 hours have passed and now the option to submit the request is available but now I can't load my ID and submit the 90 day request. How disappointing! I've talked to multiple people by now, they have remote access to my laptop and they can't get this crap to work. I have been on the phone for over 5 hours all together. The last time I allowed my 90 days to exceed without submitting a request, Norton released my entire info to the WWW. They provide no reminders, emails, texts, nothing! I don't know why I'm paying for this if I'm doing all the leg work. I'm going to start shopping for a different company. The program works great most of the time, I don't understand why it's so complicated to get it going. Why must upload my personal ID every 90 days? You don't save such important information? You save everything else!

And lastly, I understand Norton wants to save pennies by outsourcing to other countries but if there is a language barrier what's the point. Wonderful, sweet and kind people but we can't communicate effectively with each other, and understand. Nothing has been resolved and all I'm told to do is wait! How sad Norton! I was expecting better from you!

Norton 360 as far as I am concerned WILL NOT WORK RIGHT ON ANY APPLE PRODUCTS. The are far behind on Apple. I have used Norton many times in the past, but over the years I have found out they all do about the same.I purchased Norton 360 from Amazon. It connects you right to Norton for the download. Their phone support is a joke. Best thing to do if you have a problem is to file fraud charges against them.I have only used for about a week. I made a mistake and installed in on my main frame computer and laptop. I removed it off my laptop and all is normal.I'm out of the country now but next week I will be flying home it will come off my main frame computer then.By the way Norton, thanks for nothing and as far as Norton support is concerned, they only know one step, keep transfering your call to another person. One hour of that BS

This anti-virus program has become a virus itself with constant pop-up ads which interrupt and block me from completing my work on the computer. I pay for this product and I shouldn't be constantly spammed by it. If this continues I am definitely going to look for a a replacement product. It is a shame as this has been a good product until now. Please stop this

I have been getting the runaround from Tech Support regarding not being able to connect Password Manager from my iPhone to my Microsoft Surface Go tablet. I have had no problems syncing my devices until the last 2 weeks. I have been having problems with auto fill in passwords on my tablet because the Password Manager app on my iPhone will not connect to my tablet. The Password Manager is not on my tablet, it is on my iPhone, but I can access the vault on both my phone and tablet. The last tech support specialist insisted that I should have a Password Manager installed on my tablet, which I do not (I have other Norton products installed). I had to keep telling her that I have no such app on my tablet, so she couldn't understand why the Password Manager was syncing to my tablet in the first place.

I can't get rid of Norton from my computer. The website just goes round and round without getting to any help. I just want all of it components out of my computer. The program itself is a virus. The company it terrible because there is no way on the site to contact them or get any help. It is the worst program that I ever had the most unfortunate encounter. I cancelled my subscription, but that isn't enough because the website does not really cancel it until the year is over. I don't want to wait a year to continue dealing with Norton. I don't want it saving my passwords either. Please help me get this virus out of my computer. It is so annoying.

Due to the fact that it was impossible for me to remove auto renew, in early January Norton extracted a payment from my expired credit card to renew the subscription to Norton Premium. I had no intention of renewing since I did not need Norton Premium with 10 licenses. When it was renewed I was traveling and unable to access my account however, I incorrectly thought there wouldn’t be a problem because the credit card was expired and I hadn’t updated it! I was very wrong to make such an assumption.

On January 11, 2023 I had a live chat with a Norton rep, where I explained the situation and that I wasn’t interested in renewing since I didn’t need 10 licenses. The rep was very polite and posed no problems in refunding me the total amount but he did suggest a different alternative in which I would be refunded €75.03 (euros) of my € 130 plus euros since I would be getting a new plan. I agreed to the new plan and within minutes I received an email confirming the agreement and my refund.

This was on January 11, 2023. Three months and endless live chats later, the only thing I have received are constant run arounds and empty promises. I was told Norton had a problem in refunding my credit card because it was expired (PLEASE NOTE: this is the same credit card where they had no problem charging for over €130!) . Therefore, the refund would be processed manually and the money would be transferred directly to my bank account. I was requested to fill out a form with my bank info and was told it would take up to 6 weeks from February 6, 2023 to receive the manual refund! SIX WEEKS! NOT six weeks from my initial contact but from one month later. Well, six weeks have passed and we’re still at 0 refund!

Last update today, March 15, 2023, many run arounds and “studied” answers later and I have yet to receive my, now, “manual refund

Everyone in my family have been long time customers of Norton and none of us have ever had any problems, but this whole situation has left a big ? regarding Norton’s customer service. This is an unacceptable situation! Norton seems to not care one iota about customer service! They seem to be hanging on to €75.03 of my money as if was their lifeline to staying in business! Seriously!

Norton is the worst. , They keep popping up on my sites as threats. I have been using these sites for over 5 years. never an issue. I run it and it always says no issues. It Is blocking my streaming service, again had them for over 5 years. I tried silencing notification, but the pop up still appears. I should have stuck with Macafee, never had any of these problems

I ONLY AGREED TO THE FREE TRIAL FOR $0.00 – NOTHING ELSE

Thank you for your order!

Hi JOHNV,

Your Order Number NP1399275475 for $ 0.00 is now complete. Let's set up your protection.

Norton™ Utilities Ultimate

You must download and install Norton™ Utilities Ultimate on each device that you want protected. Please follow these simple steps:

1. Download your protection by clicking on the "Get Started" button or go to Norton.com/setup

2. Follow the instructions to install on one or more devices

Get Started – I NEVER CLICKED ON THIS

Your new subscription is active and will be charged on July 13, 2022 for $ 43.93 (plus applicable taxes). It will then automatically renew at $ 59.99/ year (plus applicable taxes).

Your subscription renewal charges with this new service:

Remaining days on your current subscription term after trial ends (before it renews): 269 days

When due to be charged for renewal, your new total renewal price: $ 174.98/ year

· : $ 114.99/ year

· Norton™ Utilities Ultimate (new subscription): $ 59.99/ year

You will find your order details below, as well as in your account.

If you have any questions about your purchase, please visit Member Services & Support.

— Your Norton Team

Order Number: NP1399275475

Name: JOHNV

Payment Method: VISA ending in 6920

Product Information

Price: $ 0.00

Norton™ Utilities Ultimate 60-Day Free Trial

Product Key: FQGPD3TVW6CH942F2PFC3QTRY

Serial Number: KTGFDG46RKC2

1 year(s) Tuneup for up to 10 PCs

Subscription Service with Download - Qty: 1

Supports Microsoft® Windows®

Annual Subscription & Automatic Renewal Payment Authorization

Your 60 day free subscription is now active and includes the purchase of an annual subscription which automatically renews. By subscribing, you authorized Norton to automatically charge your Credit Card the applicable annual renewal price (plus applicable taxes), before each renewal, unless you cancel. – I CANCELLED ON 5/28/2022

SubTotal: $ 0.00

Tax: $ 0.00

Total: $ 0.00

Your Credit Card used today will also be used for any other automatically renewing subscription services previously purchased on this Norton account. All renewal prices are subject to change but we will send you a notification email in advance. At any time, you may change your subscription settings or cancel, at my.norton.com or by contacting Norton Support.

To review, edit or cancel your subscription in your Norton Account:

1. Sign in to my.norton.com

2. Hover over "My Norton"

3. Click on "Automatic Renewal Settings"

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Tax Disclosure:

Seller's details:

NortonLifeLock Inc.

60 E. Rio Salado Parkway, Suite 1000, Tempe, AZ 85281, USA

USA FEIN: [protected]

Canada GST #: [protected] RT0001; QST #: [protected]

5/28/2022 3:36 PM

ON THIS DATE I NOTIFIED THEM THAT I DID NOT WANT TO CONTINUE WITH NORTON.

YET ON 7/13 YOU AUTOMATICALLY RENEWED AGAINST MY WISHES FOR [protected]

AND AGAIN FOR 2023 – 2024 FOR $196.08 – I DID NOT AUTHORIZE THIS. I HAVE NOT USED THE PRODUCT IN ANY WAY SHAPE OR FORM SINCE THE FREE TRIAL IN MAY OF 2022. THIS IS A SHAM AND COMPLETELY AGAINST BEST BUSINESS PRACTICES. I WANT MY MONEY REFUNDED IMMEDIATELY FOR BOTH YEARS. YOU HAD NO RIGHT TO TAKE ADVANTAGE OF THE SITUATION. AS A SENIOR CITIZEN I FIND THIS DECEPTIVE PRACTICE TO BE DEPLORABLE.

YOU HAVE TAKEN $196.08 AND $46.57 WITHOUT MY AUTHORIZATION. I WANT THE MONIES REFUNDED IMMEDIATELY.

On Feb. 1 I saw one of your ads for virus guard, I filled out the form gave you my card number (and you charge it to me). I thought that was all I had to do. I gave you my phone # my e_mail address & home address. That was over two weeks ago. So far, all I have seen is the $79.95 charge on my card. Please start my virus coverage or refund my payment.
Richard C Wiles
[protected]@yahoo.com
cell #[protected]
Home #[protected]

Migration of my Bullguard Account to Norton – a Total Nightmare

I have been a customer of Bullguard for many years and was extremely happy with their service. I found it easy to communicate with Bullguard and to talk to an intelligent, competent agent whenever I needed to do so. I understand that Norton bought Bullguard about three years ago and that around 17 February 2022 they decided to discontinue Bullguard products and, entirely without my consent, to “migrate” my Bullguard internet security and VPN to Norton products. Suddenly I found changes being made to my computer by Norton, without my consent and without my even being notified.

I have to say that I am extremely angry about this arrogant and inconsiderate way of treating me. I never asked to have anything to do with Norton and suddenly I have software appearing on my computer, without my consent, “for gamers”. I have no use for any software for gamers as I never have and never shall play a computer game in my life.

I was however extremely busy in 2022 and found it totally impossible to contact Norton, so I had to leave the issue aside until I could find time to try to deal with it. Meanwhile, I found that the Bullguard VPN that I had paid for, for one year from 4 October 2022 would not work. I have been paying for VPN since October 2020 but have been unable to use it since Norton discontinued this software without telling me and without reimbursing me, which seriously compromises the privacy and security I have paid for. Again, I am extremely angry about this. Again I found it completely impossible to contact Norton.

Then, in February 2023 I decided that, whatever it might take, I must find a way to contact Norton. I tried the online chat facility on their website several times and it is non functional. I was unable to chat to anyone and an exhaustive and exhausting search of Norton’s website revealed no company registration number, no postal address, no e-mail address, and it was only after about a further hour searching every link on the website that I eventually found a telephone number. I somehow had to contact Norton so I had to try to call them, predicting correctly that this would cost me a lot of money. I had just put a £10 credit top up on my mobile phone and before the end of the call the £10 was used up, so the call was cut off. By that time I was nearly losing my sanity trying to communicate with a Norton agent and the Norton agent’s supervisor, neither of whom appeared to understand a word I was saying, even if explained what I was saying twenty times, in the simplest language, speaking slowly with the greatest clarity. I strongly suspect that both the agent and her supervisor had extremely limited understanding of English, though they had sentences in English that they kept repeating. Unfortunately their repertoire of English sentences bore no relation to anything I said. They seemed to grasp one or two words or phrases in what I said, tried to guess what I was saying and just produced an answer they had in their repertoire with those words in it. Always the wrong answer. But first I had to get through on the phone to these half witted incompetents.

I spent over an hour holding the line, waiting for someone to answer my call before I eventually spoke to someone who clearly could not understand English. During that wait, holding the line and clocking up a substantial call charge, I was obliged to listen to at least six complete cycles of a catalogue of information Norton thought (incorrectly) that I might enjoy listening to. Each cycle consisted of maybe ten detailed items of information that I had no wish to hear. There was no escape from this endless stream of information totally irrelevant to the purpose of my call and the effect of being forced to hear it over and over again was a type of torture bringing me to the brink of losing my mind.

When I eventually succeeded in speaking to someone who sounded like a live human being I tried to get said human being to answer my first question. I explained that I was a Bullguard customer who had been migrated to Norton; I was extremely unhappy with Norton; and I therefore wanted to know whether I could have my subscription refunded if I found another internet security provider and decided to leave Norton before my subscription expired. I spent a good half hour or more trying to help Norton’s agent to understand my simple question. She was totally unable to understand what I was asking and repeatedly asked me to “explain myself”, which I did ad nauseam. She still failed to grasp what I was asking. She offered me a 20% discount – on what I have no idea. When I declined a 20% discount, she offered me a 40% discount. When I declined a 40% discount, and explained yet again that I was not asking for a discount, I was asking a hypothetical question: If I decided to leave Norton and go elsewhere, would Norton refund the part of my subscription that was still unused? I tried to phrase this question in different ways and I tried to explain why I needed this information. The agent still had no idea what I wanted. Eventually she latched onto the idea that I was asking for a refund. So she put me on hold and went off to talk to her supervisor. After a very long interval the agent reappeared and told me that I could not have a 20% discount or a 40% discount but she was very pleased to tell me that my subscription had been refunded (leaving me with no internet security until I found another provider). We then spent another good half hour in which I tried to explain that I had not asked for a refund; I had asked whether I would be given a refund if I decided to leave Norton before my subscription had expired. No amount of trying could get across to her the difference between, “I want a refund” and, “Will I get a refund if . . .?” The concept of a counterfactual conditional was simply beyond the agent’s intellectual and linguistic powers. It is not just impossibly difficult to communicate with Norton, it is actually impossible.

Eventually I was passed over to the supervisor after another long wait on the line. The supervisor was almost as obtuse as the agent. He told me that the refund had been processed and could not be reversed, but he could sell me a new subscription for a year if I wanted one. I tried to explain that a new subscription was the last thing I wanted when my aim was to cut short my relationship with Norton. And given the impossibility of communicating with Norton there was no way that I wanted to have to repeat this conversation when I had found another provider. There was nothing else that could be done; they could not take a payment to cancel the refund until such time as I actually asked for a refund of my subscription. At this point my £10 credit on my phone was used up and I was in the last stages of exhaustion and ready to do anything to permanently sever my connection with Norton, anything to avoid having to try to communicate with this appalling company ever again. Doing so is like a waking nightmare out of a novel by Franz Kafka.

Then the e-mails started arriving to add to the confusion. First I received two e-mails telling me respectively that renewal of my subscription to (GO Standard?) and renewal of my subscription to VPN had been cancelled. That much made sense, but the e-mails also informed me that both subscriptions would run to 5 October 2023. This made sense in the case of my VPN subscription which runs for a year from 4 October. I take it that it will not be automatically renewed on 5 October 2023. Since I have been unable to use the Bullguard VPN I paid for, I certainly do not wish to pay any more. I do not understand the statement that my GO Standard subscription will run to 5 October, since my Bullguard Internet Security runs for three years from February 2020, so it should expire in February 2023. Have Norton extended the “GO Standard” subscription to 5 October 2023, without my consent? I have no way of getting an answer to this question because, by design, it is totally impossible to communicate with Norton.

Then, just to confuse matters even further, I receive a third e-mail telling me that I have been given a partial refund of my VPN subscription of £42.02. This would seem to imply that my VPN subscription will NOT run to 5 October 2023, as stated in the earlier e-mail. Since I have been unable to use VPN since Norton unilaterally decided to “migrate” me to their products without informing me that I need to install their VPN software, I certainly do not want my VPN subscription to continue, indeed I should be refunded from the date Norton decided to discontinue Bullguard VPN, leaving me without the protection of VPN. It is unhelpful to be given conflicting information as to whether either or both of my subscriptions will run to 5 October, and whether or not I am paying for them to run to 5 October. Where Norton enters the picture, confusion reigns supreme. Needless to say I cannot get this sorted out because I cannot reply to the e-mails they send me and there is effectively no other way of communicating with Norton. Just to complete the confusion, a pop up notification keeps appearing on my computer screen inviting me to subscribe to Norton internet security. No thank you, I cannot possibly deal with a company who make it impossible for their customers to contact them, and should the customer succeed, against heavy odds, in contacting Norton, they are guaranteed to find themselves talking to someone whose intellectual and linguistic skills are so minimal that they might as well be holding a conversation with a cabbage. No, I now definitely want to escape from Norton as quickly as possible, but I should like to be refunded for Bullguard services I have paid for and been unable to use. I think I should also be compensated for the serious trauma (and the expense in time and money) of attempting to communicate with Norton.

The last e-mail that I received from Norton did at least give me an address for the company. I assume that this address, in Ireland, is the European headquarters of this company from Hell. Unfortunately, on account of a cyber attack on the UK postal service, it is not possible to send a letter to Ireland. All letters require a customs declaration and and the postal service will not accept or process mail to any destination in Europe or beyond. In the unlikely event that Norton read this post I should be glad to be given some means of communicating with Norton because I should be glad if they could clarify the terms on which my association with Norton can be permanently severed, as quickly as possible. I believe that the way I have been treated by Norton, given that I never consented to have anything to do with them, let alone be chewed up by their so called “customer service”, has been absolutely atrocious, which is what I have learnt to expect from overblown companies whose greed leads them to take on far more customers than they are either willing or able to provide with a decent level of customer service. It is much easier and cheaper to hide from your customers and let them look after themselves, with no help at all provided. Clearly you also employ cheap labour, regardless of the incompetence of your workforce who interact with the public; you do not bother to train your staff for this role, but leave them to try to provide a service they are completely unqualified to provide. In short you clearly care about nothing except your profitability. I abhor this kind of company.

In March/22, a box from Norton came up on my wife's computer that said there was a problem. As she could not get rid of this box, she called tech support and was told she had to pay $22.59 to fix the problem (her understanding was that this was a ONE-TIME charge and reluctantly agreed to pay it with her Mastercard). The problem was fixed but we discovered on our December Mastercard statement that you have been charging us $22.59 every month since. As we are seniors and our eyesight is not the best, we had not noticed this charge on our Mastercard bill as the print is very small.

In early January, my wife called customer service, was given a very hard time and she asked to speak to a manager. She was put on hold for about 40 minutes and was disconnected. She called again and was told a manager would call the next day — no one called. I have sent two emails that were ignored and I have three times called customer service to speak with a manager — the first time I was put on hold for 40 minutes and was disconnected. I called again and was told that a manager would call the next day (Jan. 26) at 1:00 p.m. and nobody called. On Feb. 1 I called again and was told that a manager would call me back the same day, and again no one has called. I would like a full refund of $225.90 and an apology. I have contacted the CRTC and will also be contacting BBB if you do not reply responsibly.

My Name: Richard Jones
Telephone: [protected]
Email: [protected]@telus.net

I have absolutely no idea why I am being charged for this service. I have requested over and over a link to reset whatever password I have but absolutley no response. If I haven't heard from Norton in 7 days, I will file a complaint with the BBC. I will also report fraud to my bank for auto-renewal. This must be fraud, you will not respond to my request.

Bobbie Rodrigues

The year 2022 I was charged $376.26 and I can not get any ansewers from Norton. Norton has a web sight that will chat with you about problems, but they charge $55. oo a month for this service. I tried to get their Accouting Dept. by phone, that seems to be very difficult, I did not get thru. I tried twice. Jan. 7, 2022 I was charged $111.29 for 12months. Again in Sept.19, 2022 I was charged $111.29 for 12 months. June 1, 2022 I was charged $153.68 for something? Jan. 7,2023 I was charged $116.59 for 12 months. I was overcharged $264.97 in the year of 2022.

In the last two weeks I have been lock-out my account and not receiving authenticator code to my phone number and no one seems to know what is going on with my account, I have been a member for years and nobody seems to have no idea what going on. I have multiple case's and then I was told I have no accounts? I would have to be re-enrolled to a new account? This coming out to be a rip off and nobody know how to correct what a long-time member personal information disappears too?

As my account is being re-created nobody has answered where is my original account, what happened, why I lost my authenticator access...

As I type this out the rep is telling me that she is having a hard time

Norton is a complete failure! After having Norton 360 Platinum for six months only, my computer suddenly got a Trojan Horse virus. I ran the Norton Scan FOUR times and it did not pick up that there was a Trojan Horse about - despite said horse (figuratively) galloping all over the screen. Eventually got McAfee Concierge Gold to do a remote repair. All the while, Norton 360 is there, grinning inanely and telling me there's no virus. Rang customer services (in queue for 47 mins) and spoke to someone who sounded completely bored. No apology and did not express any concern about what had happened. I'm not entitled to a refund, because it's over 60 days. Nothing they can do. Asked to speak to a supervisor, who said exactly the same thing but sounded very confused. I said, ok, what about compensation for what happened to my computer? Nothing. No compensation at all, and apparently I should have called them if there was a problem. I explained that no, I'm not going to call Norton to fix it when (failed) Norton is causing the problem! It would also cost me extra for Norton to fix it, when I already have Concierge Gold. Go away, customer, stop bothering us. It's all your fault for having a computer in the first place. Apparently Trojan horses may enter the computer at any time, and they have the full support of Norton. It's a shame because previously I had Norton for many years, but now I'm going to McAfee.