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1.2 1015 Reviews

Optimum Complaints Summary

39 Resolved
973 Unresolved
Our verdict: If considering services from Optimum with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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1:45 pm EDT
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Optimum rude and illinformed customer service reps

I have been a customer of Cablevision for nine years (tv only). I was
having problems with my present phone and internet service. They
both had been not working. I would not be able to make outgoing calls
and the internet went completely off. I decided to change my whole
package to Optimum. We worked a package for $123.00 plus tax,
by the way the rep made an appointment for us without us asking
him to. We were checking prices. At the end we kept the appointment,
the installers came to hook us up. They told there would be a $20.00
for installation which the rep never told us. We were willing to do
that since it was for the first month only. Then the installer told us we
were getting a new phone number, which was never discussed. I said I
wanted to keep mine so I call cust service and told them I wanted to
keep my phone she said no problem it will cost me $40.00. I told
her I didn't want the service anymore. If they had told me at the
start all the fees I would'nt have ordered it. Wasted my time and a
a days pay. They tell you nothing and expect you to agree with their terms. You think after nine years they would give me a break. I am
now looking for another provider.

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NowSatifisedWithFiOS
, US
Mar 13, 2011 11:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Their corporate "service" reps are even worse! Pulled the same obvious bait and switch scam and fraud on us. We cut the service and got the NY AG involved.

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6:25 am EDT
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Optimum terrible company

I paid my bill of 45.98 to cablevision for the month of Feb. 2009. In error I sent a payment of 125.81 to cablevision two days later that was supposed to go towards my con ed bill. I contacted cablevison regarding obtaining a refund. The customer service rep. gave me a confirmation number stating that they would either mail a refund check or wire the money back into my account. The stated someone in the refund department will be in contact with me within 24 hours to verify the account information. 24 hours passed and I didn't not receive a call back from anyone at cablevison.

I called again the next morning and the rep. confirmed all the information in the computer. She then put me on hold and after 5 minutes another lady picked up who stated she was the supervisor. She stated how unfortunate the situation was blah blah. I cut her off and asked when is the refund going to be done?. She said it takes a couple of days, then said oh you have to fax proof of payment to a place called Connecticut support who does there refunds. I stated why do I need to show proof when you stated receiving the amount in the system and that you have it as a credit? She stated it was just policy. I am still waiting for the refund.

Unfortunately my bank JP morgan chase can't do anything. I still wonder why I bank with them. I can't wait for verizon Fios to get to my neighborhood.

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9:31 pm EST
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Optimum - bad billing system

Today Cablevision shut off my cable service. Their story was that the bank "charged back" the last 3 months of Cablevision's charges. Confused, I contact my bank. They have no record of any "charge backs" against Cablevision. Now more confused, I start looking into my online Cablevision statements for the past 3 months along with the statements from my...

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9:28 am EST
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Optimum charges for another person bill

Hi,

I was living in the same apt as another person during 12/14/05-9/28/06. the person living in same apt with me moved out and her
service was disconnected. I resumed service under my name 11/22/08
before service was connected, I had to pay a bill under my name from
10/2/02-6/2003 which was $249.46
I've since transfered to another apt also transferred my cable service.
now I receive a bill in the mail from
Cablevision
200 Jericho Quadrangle 2nd fl
Jericho NY 11753.

letter is stating that I am now responsible for the bill left by the person
who lived in the other apt with me from 12/14/05-9/28/06.
balance $209.63

I called the number listed and was told by Michael, I am responsible
for bill in other person's name because I also lived in that apt at time
service was rendered. although this person used her name and social security number. I wanted to make a complaint and Michael told me
I had to call [protected] cablevision to make complaint.
when I called I spoke to Harriette 1/29/09, gave acct#. Harriette then
informed me that acct# given belongs to me. I informed her this is not
my acct# with a balance owed. when she looked up person's name who
used to live in same apt as me, she found that her acct info had transpired over to my acct listed under my name.
I wanted to know how can this be legal?

this person opened her acct using her name, social security # and date of birth, how can Cablevision put her balance on my acct. at a different apt in which I now reside.

I also had a problem with Cablevison previously.
before they restablished service with me where I paid the balance that
was left under my name from 10/2/02-6/2003 $249.46,
Cablevision had me listed as living in the Bronx in 2003.
I live in Brooklyn all my life and have only been to the Bronx a couple
of times. just because Cablevision saw someone else with the same name as me, Cablevision stated that I had to prove I never lived in the
Bronx. I sent so much information to prove I never resided in the Bronx.. when I asked what information Cablevision is basing this on.
exp. did the person sign up with social security number. I was told
no. the fact that my name matches a person who resided in the Bronx
who owed a balance is what info is based on. until I could prove I wasn't
this person in the Bronx, Cablevision placed this person bill on me as well. this cannot be legal is what I'm thinking.

I had such a hard time with clearing this Bronx location issue up,
that I then signed up for legal services when they came to my job.

this current issue with the bill left by another person is being billed to me, I am letting my legal people handle this. I want to get the media
involved in this. I was told while trying to recfify issue in the Bronx,
Cablevisionn deleted all there records some way in 2003, and info
isn't matching in there systems. therefore, Cablevision is making the
customers clean up there records for them by having to send in info to
prove your not someone else. this is unaceptable and ridiculous.

As hard as times are with this recession going on and all, I can't
believe the nerve of these people.

I also think Cablevision customer service reps treat customers
as if this is welfare or something. they're so disrepectful it is truly
unbelieveable. I had Direct Tv which was cheaper and had no problems until my management wouldn't allow anymore antenna
s outiside of windows or on the roof which upset me, but i kinda understood. antenna's can look ugly depending on how many in one area. This is probably why Cablevision treats their customers with so
much disrespect. does anyone at Cablevision ever look on their sight and see the amount of complaints against their company especially
the customer services reps. I hope they all lose their jobs in the recession. Cablevision has no compassion for people and is a really
bad company to sign up with. I tell everyone I come in contact with
about how lousy this company is.

will give update of issue.
have a good day all.
Yolanda

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FiosGuy
, US
May 24, 2009 4:12 pm EDT

Yolanda to answer your question... yes yes we do look at this (site); you issue doesn't seem as big as you make it seem. you must realize that this is not face to face customer service you call us to have info clarified and the only way to clear up any mishaps would be to provide extensive proff on your behalf that way you're not robbing us and vice versa! its the same way if you had your credit card stolen or lost credit card companies wants to make sure you're not falsifying your claims! now if you do have a roommate and live in a dwelling unit with another person no matter what someones responsible for what ever services has been used... just like light and gas; they dont care who is living there before and who is now they want to get paid! what u should do instead of # about it would be to find your ex-roomie and get your money (if you've already paid the balance) or have the # pay it! its that simple... we're only customer service mam' we can educate u on our products and policies but we can't teach you common sense. and maybe instead of watching cable all day and stressing pety things go out and enjoy life.

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Parthiban
, US
May 05, 2009 7:16 pm EDT

I don't know about this particular case, but it is highly possible the stated complaint is true. because optimum has very poor billing system. they messed up my account totally when i transferred my service from one address to another address. they created three accounts and charged me three times, i had to fight a lot with them (5 calls to customer support and one personal visit to their norwalk office) before they agree theie mistake (infact they couldn't even figure out what their mistake was, only after i pointed out then they had no choice other than accepting it)

ComplaintsBoard
A
11:36 am EST

Optimum customer abuse

I get a bill that instead of being $100 is instead $300. WHY ? I called and asked them and their answer was that someone in another town, using another name at an address I have never lived at skipped out on their bill of $200 and the said that my SS# was close enough to this persons that they feel I am that person and am now liable for those charges. Now they tell me they will shut off my service if I dont pay the account in full unless I can prove I am not the other person ?... The information they will accept is a copy of my drivers license and 2 years tax returns ! I asked her if she was kidding and I was assured she was not. What gets me is that I had an account prior to the one I have now and ... Oh yea and I am a boy not a girl ! The person was a girl with the other account. And as far as my previous account they looked it up and she said that even though I had an account at my previous address which was NOT the address of the girl I was still required to send in the VERY personal info they wanted. Of course The registered envelope I sent in was lost for a week before it was found. After going through the hoops I was told I would get a grand prize of $20 ! And of course I have not gotten that. This is being sent with account #'s and the contact person at cablevision to the BBB and a few other consumer watch groups. The info they asked for without any viable reason was ridiculous and not secure and telling me I am responsible for someone else account is a great way to help Verizon get my bussiness

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BLITZCLIK
New York, US
Mar 14, 2009 8:49 am EDT

I must tell you that the majority of judges have stock in the cable network industry. Don't expect justice from them.
Oh by the way, the Digital TV change we all now recieve was put foward to charge us for channel reception in the years to come.
Another scam the cable companies deploy is the fact that we are all paying for product comercials. Which occupies thirty eight percent of you subscription time.
TIME TO ACT

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4:23 pm EST

Optimum rude and ill informed customer service reps

As an investor and customer in Cablevision I was thoroughly disappointed with the service I have received from Cable Vision. Today I contacted cablevision in regards to a letter I received in the mail stating my monthly service premiums were going to increase. When I contacted your customer service department I was first greeted by a representative that was uninterested in my concerns and immediately shuffled me off to your cancellation department, which was unprompted by me. After waiting a few minutes I was horrified by both the lack of respect and rudeness that was exhibited to me by your representative in the cancellation department (akmid?). Among other insults, it was implied by your associate that I was "stupid" for complaining about the price increase and was an idiot to leave cablevision. I did not devote 10 years of my life to higher eduation to be called an idiot. To say he was unprofessional would be a complement. I enjoyed the services cablevision offered me but was given no other choice but to cancel my services with cablevision.

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7:04 am EDT

Optimum poor billing practices

Recently after speaking with a neighbor I decided to check my Cablevision bill. All of my neighbors who had the Cablevision internet service and the Cablevision TV cable service had started adding their "phone service". Cablevision had been advertising their triple play for over a year - 3 services, phone, internet and cable service for $100 a month. I have had all 3 since April of 2007 but I was never offered the "triple play deal" when I signed up. I called Cablevision to inquire if I signed up before this deal was in effect and if that was the case why I wasn't offered it when it went into effect. The representative wouldn't tell me the start date for triple play but said I didn't qualify for it because I already had two Cablevision services. I know this is not true because all of the neighbors I knew had both Cablevision TV cable service and Cablevision internet service. I told the representative that I felt this was a very unfair practice for existing customers. I asked why Cablevision had never revieiwed my account. She then said account review was a random intermittant practice because Cablevision has too many customers. I agreed with that statement as they have a monopoly in my area in NJ. Fios is not available where I live as this representative was quick to tell me. She then decided to review my account and discovered I was paying $20 a month too much for family cable services (TV). My complaint is that I was not offered this triple play deal - I am still not sure when it was first offered as the representative wouldn't tell me. But I know it was falsely advertised on the TV and that is illegal. The TV ads never said the "deal" was not available to existing customers who had 2 services and I know many people who has 2 services and got this deal. In my mind Cablevision owes me $540 for overcharging me for 18 months and still owes me $10 a month as they refused to give me this triple play deal and credit me retroactively for their mistake. I could not even talk to a supervisor or manager. I have to wait 48 hours for one to call me back. This just shows because Cablevision has a monoply and does not care about taking care of their existing customers or about fair billing practices.

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M Navarro
Flanders, US
Jul 01, 2009 6:57 pm EDT

I got Cable 3 years ago with their offer of $99.00 per Internet/phone/TV services. After the fiots year, the prices have been sky rocketting. Charges for everything. The worst is moving from one address to another one. On March 8th I got a bill for 146.83 and on March 22nd I got another one for $184.16. Tired of all these, I changed to Fios. When I called cable to cancel, they talked about how Fios charges for boxes, so do they!. Also they tell ex-costumers that your electricity bill will go up $12.00 because of the battery. Be careful with all their tricks! It's funny that now that I am out, the reperesentative offered me a price of $99.00 everything included, charges, taxes, etc. LIERS!

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BLITZCLIK
New York, US
Mar 14, 2009 8:47 am EDT

I must tell you that the majority of judges have stock in the cable network industry. Don't expect justice from them.
Oh by the way, the Digital TV change we all now recieve was put foward to charge us for channel reception in the years to come.
Another scam the cable companies deploy is the fact that we are all paying for product comercials. Which occupies thirty eight percent of you subscription time.
TIME TO ACT

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7:42 am EDT
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Optimum bad service

I have been having broadcast t.v. problems with Cablevision since 12/11/07. They have not fixed the problem, they have totally lied to me as a consumer and have not compensated me for the loss of service. They are having technical problems with their t.v. broadcast signal on many channels, but when I call their customer service department, they claim no one else is having the problem. This is totally false, since I have verified it with other Cablevision customers that they are having the problem.They sent a technician to my home, and he had the audacity to put in a report that the problem was fixed. Meanwhile he wrote on the receipt I got for the service that there are sound problems and to quote exactly in his hand-written notes, "there is nothing-can do about it." These people are not only incompetent when it comes to fixing their broadcast problems, they lie to their customers and continually to bill me for bad service!I would like to see consumers in the area band together and make some kind of class-action lawsuit against them, but I don't know who to contact for help in fighting them.

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8:11 am EDT

Optimum loss of service

Several channels were recently removed from regular programming and placed on "available via cable box rental". Cablevision explains that the channels in question were no longer being transmitted analog and only digital transmission was available. My response: " I purchased Digital TVs with digital receivers". Cablevision comes back with: "we do not support digital TVs!" What was that? The country is going digital and a major cable company does not support Digital TV.
Is the possible explanation that Cablevision wants to rent "cable boxes' and not offer digital transmission to customers that own Digital TV receivers. Does anyone have a logical explanation for this?

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7:30 am EDT
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Optimum poor customer service

Tonight was the second time this week that I had to contact the customer service department of the Long Island cable company, Cablevision. I am so very tired of having to wait for the next representative...tonight it was 19 minutes. The other evening it was 29 minutes. Both times, I was helped by one department, but then had to wait again to speak with someone else in another department to solve my second problem. After waiting some time, I finally gave up and hung up; which is probably what they want you to do! I do not understand why they cannot hire more people. Certainly, they charge enough for their service. Last month I paid $205. for the month. I am so disgusted with their customer service procedures that I am very tempted to leave and go to Verizon! Doesn't the customer have any importance anymore? I would never deal with people the way this big conglomerate does. It's disgraceful!

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Violet Kauffman RN
, US
Mar 09, 2018 11:20 am EST

Optimum is taking advantage of the public. If you have their services and move or cancel your cable, phone, internet services one day into your billing period they charge you for the entire month even though you are not going to continue to use the services. They will not pro-rate your services so you only pay for what you use. This is the only company who will not pro-rate. How are they getting away with this rip off. The attorney General should be made aware of this scam. Do not use Optimum please pick another carrier.

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furious in wariwck
Warwick, US
Jul 08, 2009 3:36 pm EDT

I am so mad at this company I am spitting nails. After my husbands company decided to stop paying for his telephone charges (he works from home and accrues high phone bills) we choose to try a VOIP. However, our DSL line is not fast enough to support the usage he needs and decided to switch to Optimum. I called and explained to customer service that we were interested in swithcing and we needed someone to come and run a line from the main connection to where our computer resides - they then scheduled an appt. However, upon arrival the tech informed us that they do NOT run lines anymore (why didn't the person from cablvision tell me that?), however, they tested the line coming in to the house and realized it was not working and that they needed a bucket truck to correct that problem at the tap. So we went ahead and ran a new line, and I called to reschedule and explained that a bucket truck was also required as per the previous tech. Again, I take off from work and the tech shows up at 9 am with NO bucket truck and says that there is a problem with the line and a bucket truck is necessary. He proceeds to call someone else to come with a bucket truck and 2 hrs later, someone else shows up with NO bucket truck. Looks at the situation and says we need a bucket truck and they have no access to one. It is now 11:30, I have 2 techs here and still cannot get the internet hooked up. They call in a request for a bucket truck, explain that IF the bucket truck shows up taht day the tech will come back before 7 pm to finish job. At 12:10 pm I run out to a lunch appt previously scheduled just as the bucket truck shows up. I explain to the guy that Ihave a prev appt and I will return around 1:30 pm - assumed he didn't need me home. He agrees and states he will notify tech that I will not be back till 1:30 so he doesn't show up earlier. But guess what ? I arrive home to a message that the tech showed up at 1:07 pm and no one was there so I would need to reschedule. I called Cablevision, explained situation and she said she would call tech to see if he could come back as they are out working till 8pm. Mind you, during our 2 1/2 hr "visit" with tech earlier as we were making "small talk" he told me he only had 4 calls that day ... kind of a slow day. So I figured I was good to go. Needless to say, I get a call back from Cablevision saying tech could not come back out so I would need to recschedule. After I express my frustration, she says ... "well, you have to understand, he was out there twice already today"! As if that was MY problem. Perhaps if Cablevision LISTENED to the customers when schduleing, crap like this wouldn't happen! Now I will have to take a THIRD day off from work to stay home just in an attempt to get internet hookup. And they are surprised that I dont want to change over my phone & tv to their service! Go Figure. Also, could this be why companies go under ? ... cannot imagine how much it cost to have 5 techs (hopefully it will only be 5 IF everything goes ok on next appt) scheduled to hook up one SIMPLE internet service ... Unfortunately they got me between a rock and a hard place. Nobody else offers this service in the area and the telephone line is sooooooooo slow I might as well not have internet service! I really really really hope once I have it its worth it!

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also frustrated customer
Hyde Park, US
Sep 27, 2013 3:29 pm EDT

Just came back from vacation at the shore in ct.
The house had ATT dvr and cable service. It was great.Easy to navigate and most impressive...the fastforward worked excellent. Very sensitive and stopped where you wanted it, unlike optimum which is very frustrating to use. I swear they've gone backward in technology. We liked our old boxes better.

Harsh Realities
Harsh Realities
A Beach City, US
Jul 19, 2009 1:53 pm EDT

You MUST deal with service companies in writing. Do NOT rely on phone calls or email.
Yes, on paper, sent via USPS, UPS, FedEx, or your favorite flavor.

You MUST deal with service companies in WRITING.

Follow EACH phone conversation with a snail-mail summary of your conversation to the place you send your bills. Include your name, address, and account number.

If you continue to be defrauded by service companies file a FORMAL complaint with the "Public Utilities Commission"

...

remember you CAN also sue them in small claims court. In most jurisdictions the filing fee is about $60. WHEN you win your case you will recoup this investment.

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Sam Shimokian
,
Oct 18, 2008 7:48 pm EDT

This company sucks! The only reason they make so much money is there is a sucker born every minute, and if they sign up enough dopes who don't know any better, or who won't cancel if something goes wrong, they don't give a ###ing ### if you call up and complain about the lousy service and billing fraud! It's almost impossible to work through their complicated phone menu to get someone to listen to your complaint. If you do get a live person, they say that's not their department, so they say they will connect you to someone who will help, but all you get is unlimited cheesy music until you get so pissed off you hang up.

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6:17 am EDT
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Optimum contract break

I signed up for the triple play. Converted my internet and phone service. It was a couple hundred dollars to do this. I agreed to the terms for one year. I have one cablebox, for premium channels, the remainder of the tv's are directly hooked up to cable and receive basic service. Last week a couple of my family members complained that they no longer could view programs on The Travel Channel and TLC. There was a message that a cable box was now required. I called Cablevision. They confirmed that they converted 10 channels from the normal line up to digital and for $7 a piece per month I could get cable boxes to view these channels. I reminded them of their commercial where they advertised that the cable company would be converting digital signals for the homeowner so there was no need to buy new digital televisions. Thye didn't recall it. Also I feel like I was sold a bill of goods in that I signed up for a year of the triple play, based on the service they were providing (programing included). They changed the terms and now want another $28 a month (for 4 TV's) from me so I can get the same service I signed up for. I explained I thought this was fraudulent advertising on their part. They didn't see it that way. I had hoped to hear from someone else within a week or so, but did not. Guess I will be switching to FIOS.

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5:19 pm EDT

Optimum fraudulent sales

When the salesman came to sign us up for their service, we made he tell us specifically the cost we would incur. We had it written down on our service order. This also included 3 free boxes. We had the impression this service order would be binding. After getting the initial bill which was incorrect and took several months to correct, the very next month the bill went from $132 to $151 - when I called they told me we had to pay for the 3 boxes. The CSR told me that they would never give the boxes for free. I then asked to speak with a supervisor who told me the same. I said you aren't going to honor your contract - which she says to me that there is no contract so I rephrased it by saying honoring the agreement we had with their sales rep. She said he was wrong. I tried to call him to get the corrected but he never called back. As was their probably intention, I stopped pursuing it thinking $19 was not that much more. Well, I've had the service for a year and the sales rep told us after the first year our fees would go up $23 dollars. We went from $152 to $224! Now I have to start all over! We have the choice of Cablevision or Verizon which I switched from because they gave me a price but every month I had to call and get the bill changed to the corrected price - we can we do?!

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6:03 am EDT

Optimum useless customer service!

I have had so many problems from day one with Cablevision, whether it be with the service or the customer service. For months I have had problems with the picture on my screen looking digitalized, sometimes it lasted 2 days and I would not be able to watch any tv. They supposedly ran diagnostics, sent someone out(after 4days from my initial phone call) and said everything looked fine. Thanx!

Then I wanted to lower my cable bill so I got rid of my voip phone and lowered my cable from the silver package to the family. I saved myself a whole $15 but it was a win for me not to have to give them an extra penny of my money. Sooo, I get my cable bill and it seems a little higher than it should be. I ask the first of 4 customer serv reps to run down my bill, and nothing seemed different. It was finally the 4th rep I spoke to that says, you are paying an extra $10 a month for a box I didn't have, that had to be added when I dropped my package cause it was never there and then says you have IO Navigation. So I say whats that? He says I don't know please hold. He comes back and says its for digital music stations and a channel lineup channel. This is free when you have the Silver package but not free when you have the Family package. Sooo... when I lowered my bill 3 people supposedly didn't see this charge for the last few months. So I asked to take it off, I called back a few days later it was still on there... Now I let them turn my cable off cause I will never give them another penny... I am going with Verizon...

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Reviewer84975
,
Jan 05, 2016 2:50 pm EST

They mess up billing very often and charge you more than promised. When you call they claim not to know what was promised and are downright rude. Worst customer service reps. Company obviously doesn't care. You can waste so much time on cablevision and pay sky prices for very little product.

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Gary the Mailman
,
Sep 13, 2008 11:20 am EDT

Recently lost my internet service with cablevision. Called Technical support, they said problem was with ethernet card or cable, they insisted problem was with my equipment, and cable modem as working fine. I go out and spend $700 for new computer, only to have this one not be able to connect also. Call support, guess what? Modem is not working properly. I tell themhow unhappy I am with their service, if they value my business, make it worth my while to stay. Throw me a friggin bone, Free HBO or anthing. Best they could do is give me a one time credit for $20. They don't value my business and I will change my service first chance I get.

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1:17 pm EST
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Optimum - fees

Cablevision has been charging their customers an additional charge if you have more that two boxes.in my case I have three but they are already charging me for the 3 boxes in which i'm paying 19.50. Then they add an additional fee and call it "additional set" at 5.00 per month. When you call to question this bill-they tell you its a surcharge for a third box, but does not say this on the bill.

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Optimum - scam billing!

I've had cablevision... From the very beginning... I've had trouble with them... 1) when I sign up... The rep told me a certain price, then when I got my bill it was a higher price... This went on for over a year and still going on... I've tried to resolve it with them.. Even contacting bbb... No results... Recently, I order optium triple play... And I did...

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Optimum Customer Reviews Overview

Optimum (optonline.net) is a highly rated internet service provider with a strong reputation for delivering reliable and fast internet speeds. They have received numerous positive reviews from satisfied customers who praise their exceptional customer service, affordable plans, and consistent performance.

Customers have consistently praised Optimum for its fast and steady internet speeds, which have helped them to stream shows, browse social media, and work from home with ease. They also appreciated the affordability of Optimum's plans, which include a variety of options to suit different budgets and needs.

In addition to excellent internet service, Optimum has also received high ratings for their customer service. Customers have described the company's representatives as knowledgeable, helpful, and friendly, and have complimented their ability to resolve issues quickly and efficiently.

Though some customers have reported occasional service disruptions or slower than expected speeds, the vast majority of reviewers are overwhelmingly positive about their experience with Optimum.

Overall, Optimum is a top-rated internet provider, known for its consistent speed, affordable plans, and impressive customer service. Whether you're looking for a reliable provider for your home or business, Optimum is a great choice.

Optimum In-depth Review

Overall Rating: Optimum is a top-notch company that offers exceptional products and services, making it a reliable choice for customers.

Company Background: Optimum has a strong reputation in the industry, with years of experience and a solid track record of delivering high-quality products and services.

Services Offered: Optimum provides a wide range of services, including product customization, installation, and maintenance, ensuring that customers receive tailored solutions to meet their specific needs.

Pricing and Packages: Optimum offers competitive pricing for its products and services, with various packages available to suit different budgets and requirements.

Customer Service: Optimum excels in customer service, with a dedicated team that is responsive, knowledgeable, and always ready to assist customers with any queries or concerns.

Quality of Products/Services: Optimum is committed to delivering top-notch products and services, ensuring that customers receive reliable and durable solutions that meet their expectations.

Delivery and Shipping: Optimum provides efficient and timely delivery and shipping services, ensuring that customers receive their orders promptly and in excellent condition.

Return and Refund Policy: Optimum has a fair and transparent return and refund policy, allowing customers to return products within a specified timeframe and receive a refund or exchange.

Online Presence and User Experience: Optimum has a user-friendly website that provides a seamless online experience, making it easy for customers to browse products, place orders, and access relevant information.

Reputation and Trustworthiness: Optimum has built a strong reputation for its reliability, trustworthiness, and commitment to customer satisfaction, earning the trust and loyalty of its customers.

Additional Features and Benefits: Optimum offers additional features and benefits such as warranty options, loyalty programs, and after-sales support, enhancing the overall customer experience.

Competitor Comparison: Optimum stands out from its competitors due to its superior quality products, excellent customer service, and competitive pricing, making it a preferred choice for customers.

Pros and Cons: Optimum's pros include exceptional customer service, high-quality products, and competitive pricing. However, some cons may include limited product variety and availability in certain regions.

Conclusion and Recommendation: Overall, Optimum is a highly recommended company that offers top-notch products and services, backed by excellent customer service and competitive pricing. Customers can trust Optimum for their needs and expect a satisfying experience.

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3. Writing the title:
- Summarize the main issue with Optimum in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Optimum. Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, and company's response.

5. Attaching supporting documents:
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6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
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9. Post-Submission Actions:
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Ensure to follow these steps to effectively file a complaint or review about Optimum on ComplaintsBoard.com.

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Contact Optimum customer service

Phone numbers

+1 (866) 200-7273 +1 (973) 230-6048 More phone numbers

Website

www.optimum.net

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