loss of service
Several channels were recently removed from regular programming and placed on "available via cable box rental". Cablevision explains that the channels in question were no longer being transmitted analog and only digital transmission was available. My response: " I purchased Digital TVs with digital receivers". Cablevision comes back with: "we do not support digital TVs!" What was that? The country is going digital and a major cable company does not support Digital TV.
Is the possible explanation that Cablevision wants to rent "cable boxes' and not offer digital transmission to customers that own Digital TV receivers. Does anyone have a logical explanation for this?
poor customer service
Tonight was the second time this week that I had to contact the customer service department of the Long Island cable company, Cablevision. I am so very tired of having to wait for the next representative...tonight it was 19 minutes. The other evening it was 29 minutes. Both times, I was helped by one department, but then had to wait again to speak with someone else in another department to solve my second problem. After waiting some time, I finally gave up and hung up; which is probably what they want you to do! I do not understand why they cannot hire more people. Certainly, they charge enough for their service. Last month I paid $205. for the month. I am so disgusted with their customer service procedures that I am very tempted to leave and go to Verizon! Doesn't the customer have any importance anymore? I would never deal with people the way this big conglomerate does. It's disgraceful!
The complaint has been investigated and resolved to the customer’s satisfaction.
Optimum is taking advantage of the public. If you have their services and move or cancel your cable, phone, internet services one day into your billing period they charge you for the entire month even though you are not going to continue to use the services. They will not pro-rate your services so you only pay for what you use. This is the only company who will not pro-rate. How are they getting away with this rip off. The attorney General should be made aware of this scam. Do not use Optimum please pick another carrier.
I am so mad at this company I am spitting nails. After my husbands company decided to stop paying for his telephone charges (he works from home and accrues high phone bills) we choose to try a VOIP. However, our DSL line is not fast enough to support the usage he needs and decided to switch to Optimum. I called and explained to customer service that we were interested in swithcing and we needed someone to come and run a line from the main connection to where our computer resides - they then scheduled an appt. However, upon arrival the tech informed us that they do NOT run lines anymore (why didn't the person from cablvision tell me that?), however, they tested the line coming in to the house and realized it was not working and that they needed a bucket truck to correct that problem at the tap. So we went ahead and ran a new line, and I called to reschedule and explained that a bucket truck was also required as per the previous tech. Again, I take off from work and the tech shows up at 9 am with NO bucket truck and says that there is a problem with the line and a bucket truck is necessary. He proceeds to call someone else to come with a bucket truck and 2 hrs later, someone else shows up with NO bucket truck. Looks at the situation and says we need a bucket truck and they have no access to one. It is now 11:30, I have 2 techs here and still cannot get the internet hooked up. They call in a request for a bucket truck, explain that IF the bucket truck shows up taht day the tech will come back before 7 pm to finish job. At 12:10 pm I run out to a lunch appt previously scheduled just as the bucket truck shows up. I explain to the guy that Ihave a prev appt and I will return around 1:30 pm - assumed he didn't need me home. He agrees and states he will notify tech that I will not be back till 1:30 so he doesn't show up earlier. But guess what ? I arrive home to a message that the tech showed up at 1:07 pm and no one was there so I would need to reschedule. I called Cablevision, explained situation and she said she would call tech to see if he could come back as they are out working till 8pm. Mind you, during our 2 1/2 hr "visit" with tech earlier as we were making "small talk" he told me he only had 4 calls that day ... kind of a slow day. So I figured I was good to go. Needless to say, I get a call back from Cablevision saying tech could not come back out so I would need to recschedule. After I express my frustration, she says ... "well, you have to understand, he was out there twice already today"! As if that was MY problem. Perhaps if Cablevision LISTENED to the customers when schduleing, crap like this wouldn't happen! Now I will have to take a THIRD day off from work to stay home just in an attempt to get internet hookup. And they are surprised that I dont want to change over my phone & tv to their service! Go Figure. Also, could this be why companies go under ? ... cannot imagine how much it cost to have 5 techs (hopefully it will only be 5 IF everything goes ok on next appt) scheduled to hook up one SIMPLE internet service ... Unfortunately they got me between a rock and a hard place. Nobody else offers this service in the area and the telephone line is sooooooooo slow I might as well not have internet service! I really really really hope once I have it its worth it!
Just came back from vacation at the shore in ct.
The house had ATT dvr and cable service. It was great.Easy to navigate and most impressive...the fastforward worked excellent. Very sensitive and stopped where you wanted it, unlike optimum which is very frustrating to use. I swear they've gone backward in technology. We liked our old boxes better.
You MUST deal with service companies in writing. Do NOT rely on phone calls or email.
Yes, on paper, sent via USPS, UPS, FedEx, or your favorite flavor.
You MUST deal with service companies in WRITING.
Follow EACH phone conversation with a snail-mail summary of your conversation to the place you send your bills. Include your name, address, and account number.
If you continue to be defrauded by service companies file a FORMAL complaint with the "Public Utilities Commission"
...
remember you CAN also sue them in small claims court. In most jurisdictions the filing fee is about $60. WHEN you win your case you will recoup this investment.
This company sucks! The only reason they make so much money is there is a sucker born every minute, and if they sign up enough dopes who don't know any better, or who won't cancel if something goes wrong, they don't give a ###ing ### if you call up and complain about the lousy service and billing fraud! It's almost impossible to work through their complicated phone menu to get someone to listen to your complaint. If you do get a live person, they say that's not their department, so they say they will connect you to someone who will help, but all you get is unlimited cheesy music until you get so pissed off you hang up.
contract break
I signed up for the triple play. Converted my internet and phone service. It was a couple hundred dollars to do this. I agreed to the terms for one year. I have one cablebox, for premium channels, the remainder of the tv's are directly hooked up to cable and receive basic service. Last week a couple of my family members complained that they no longer could...
Read full review of Optimumfraudulent sales
When the salesman came to sign us up for their service, we made he tell us specifically the cost we would incur. We had it written down on our service order. This also included 3 free boxes. We had the impression this service order would be binding. After getting the initial bill which was incorrect and took several months to correct, the very next month the bill went from $132 to $151 - when I called they told me we had to pay for the 3 boxes. The CSR told me that they would never give the boxes for free. I then asked to speak with a supervisor who told me the same. I said you aren't going to honor your contract - which she says to me that there is no contract so I rephrased it by saying honoring the agreement we had with their sales rep. She said he was wrong. I tried to call him to get the corrected but he never called back. As was their probably intention, I stopped pursuing it thinking $19 was not that much more. Well, I've had the service for a year and the sales rep told us after the first year our fees would go up $23 dollars. We went from $152 to $224! Now I have to start all over! We have the choice of Cablevision or Verizon which I switched from because they gave me a price but every month I had to call and get the bill changed to the corrected price - we can we do?!
useless customer service!
I have had so many problems from day one with Cablevision, whether it be with the service or the customer service. For months I have had problems with the picture on my screen looking digitalized, sometimes it lasted 2 days and I would not be able to watch any tv. They supposedly ran diagnostics, sent someone out(after 4days from my initial phone call) and said everything looked fine. Thanx!
Then I wanted to lower my cable bill so I got rid of my voip phone and lowered my cable from the silver package to the family. I saved myself a whole $15 but it was a win for me not to have to give them an extra penny of my money. Sooo, I get my cable bill and it seems a little higher than it should be. I ask the first of 4 customer serv reps to run down my bill, and nothing seemed different. It was finally the 4th rep I spoke to that says, you are paying an extra $10 a month for a box I didn't have, that had to be added when I dropped my package cause it was never there and then says you have IO Navigation. So I say whats that? He says I don't know please hold. He comes back and says its for digital music stations and a channel lineup channel. This is free when you have the Silver package but not free when you have the Family package. Sooo... when I lowered my bill 3 people supposedly didn't see this charge for the last few months. So I asked to take it off, I called back a few days later it was still on there... Now I let them turn my cable off cause I will never give them another penny... I am going with Verizon...
They mess up billing very often and charge you more than promised. When you call they claim not to know what was promised and are downright rude. Worst customer service reps. Company obviously doesn't care. You can waste so much time on cablevision and pay sky prices for very little product.
Recently lost my internet service with cablevision. Called Technical support, they said problem was with ethernet card or cable, they insisted problem was with my equipment, and cable modem as working fine. I go out and spend $700 for new computer, only to have this one not be able to connect also. Call support, guess what? Modem is not working properly. I tell themhow unhappy I am with their service, if they value my business, make it worth my while to stay. Throw me a friggin bone, Free HBO or anthing. Best they could do is give me a one time credit for $20. They don't value my business and I will change my service first chance I get.
fees
Cablevision has been charging their customers an additional charge if you have more that two boxes.in my case I have three but they are already charging me for the 3 boxes in which i'm paying 19.50. Then they add an additional fee and call it "additional set" at 5.00 per month. When you call to question this bill-they tell you its a surcharge for a third box, but does not say this on the bill.
Read full review of Optimum and 35 commentsscam billing!
I've had cablevision... From the very beginning... I've had trouble with them... 1) when I sign up... The rep told me a certain price, then when I got my bill it was a higher price... This went on for over a year and still going on... I've tried to resolve it with them.. Even contacting bbb... No results... Recently, I order optium triple play... And I did...
Read full review of Optimum and 60 comments
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