Dear Cincinnati Bell,
I just wanted to thank you for all of my time and money you wasted and I sincerely hope your company gets it together and stops stealing from American consumers. It is unfortunate that companies such as yours focus on creating deceptive contracts and eliminating consumer friendly customer service in order to make a profit.
Your company has absolute TERRIBLE CUSTOMER SERVICE. You actually had a customer service manager call me last night to discuss my issues at 6pm …. ON CHRISTMAS DAY!!! If there was a bad company award, you would win and frankly your outsourcing of American jobs and the fact that you think it’s appropriate to call your customers on Christmas day makes me sick.
I had your fiber optics installed a while back and I’ve had nothing but problems with it. I finally had some time to call about it back in November. You sent out a service tech from your company that said the initial installers did not install correctly on the outside. He “fixed” it and left, only it was not fixed. Due to hospitalization and traveling I was not able to call back for a couple of weeks. When I do get the time to take off yet another day in order for your tech to come back out, the new tech said the same thing about poor installation, bad wiring, and an old modem box. WHY DOESN’T YOUR COMPANY KNOW HOW TO INSTALL YOUR OWN PRODUCT? It’s pathetic!
So last week I call your customer service department because I don’t believe I should have to continue to pay full price for a service that doesn’t even work half the time and after speaking to no less than 6 different people, which I had to completely retell the story 6 different times, your company managed to offer me $13 off which will be reflected in a couple of months from now! Do you honestly think that’s ok for the insane amount of money you ask me to pay every month, the multiple days I had to take off of work, the ungodly amount of time wasted of my cell phone minutes, the multiple months of your service not working, or the frustration of speaking to so many of your inept staff? I DON’T THINK SO! Then I’m told by customer service that I was being transferred once again to the technical department to speak to a manager there, after explaining my concerns for the 7th time, the lady there started asking questions about why I think my internet isn’t working…. ARE YOU SERIOUS?! What kind of employees are you hiring?! I think you all should take a company trip down the yellow brick road and ask Oz for brains! So I was told that yet another “manager” will be calling to discuss my issues needless to say you did… ON CHRISTMAS DAY AT 6PM AS MY ENTIRE FAMILY IS SITTING DOWN TO CELEBRATE JESUS’ BIRTH. What kind of soulless, un-American company is calling people on Christmas Day?
Bottom line is we signed a contract stating that you would provide a service and I would pay you for that service; YOU HAVE FAILED TO PROVIDE THE SERVICE YOU PROMISED TO PROVIDE VIA CONTRACT THEREFORE BREACHING THAT CONTRACT. And in said process of breaching you have cost me an incredible amount of stress, time, and money i.e. missing work days and cell phone bills. So Cincinnati Bell you better have a manager call me that 1. Speaks English, 2. Is located somewhere within the United States Border, 3. Has at least half of a brain, and 4. Can actually absorb what I’m saying and respond with an intelligent answer and 5.Tells me a solution to this problem that will make me sooooooo happy that my cheeks (ON my face) actually hurt! Notice the ON MY FACE detail because you have successfully made the ones on the other end hurt plenty in fact they hurt so badly I almost can’t sit.
Oh and 1 more thing Cincinnati Bell, you better do this fast because this thing is going viral. I will file complaints with every BBB and Angie’s list that I can find. I will post this message on every single social network. I flood your corporate offices with letters and faxes. I will send this letter to every single newspaper and newsroom in the country. And I’ll make it so every Tom Dick or Harry that googles fiber optics and/or Cincinnati Bell will first see this warning.
Welcome to America Cincinnati Bell… home for you can expect a fight when you’re doing something wrong.
Thanks for playing,
Jessi Phalon… A very fed up and dissatisfied customer.