[Resolved] Mediacom / Terrible customer service!
I had the most horrible experience with Mediacon, I swicht my phone service provider for meadicom by December ,and I really regret it. I am working at home, and jobb consists in receive inbound call. I don't have service for 3 days, I call Mediacom to find out who was irresponsible for it. the Customer Service lie to me and blame the another Company for this situation. I called at the Supervisor of the another company to ensure who was responsible, and I had him in the line from my cellphone, after 7 times or more times to lie to me, they don't realize that I was recording the conversation and also I have the Supervisor from the another company in the line, who clarify that his company wasn't responsible for that. Mediacom technical support Service don't have a word to said.
Horrible bad customer service, rude, disrespectful, and liars. I am going to take legal action, enough is enough they cant play with people life and jobs. I am single mother I can lose my job because of Mediacom and also I lose 3 days of work. Never take that service.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Mediacom Communications / MediacomCable.com Customer Care's Response, Feb 10, 2011
I am Chris from the social media team with Mediacom. If you would like to email me at firstname.lastname@example.org I can look into any issues you are having and would love to do all I can to make any problem you have right for you.
Social Media Team Lead
Mediacom Communications / MediacomCable.com Customer Care's Response, May 15, 2011
We attempt to get a technician out as soon as possible. Unfortunately with such a late request in the middle of the weekend it is unlikely that a next day appointment would be possible for a Sunday. I would be happy to look into this for you further and see if that is in fact possible. Please contact us at SocialMediaTeam@mediacomcc.com or on our forums at http://mediacomcable.com/CustomerSupport/
Mediacom Social Media Relations
Mediacom Communications / MediacomCable.com Customer Care's Response, Jun 10, 2011
I apologize for the service issues and difficulty you've experienced. I would like to assist in any way I can. Please contact Mediacom's Social Media Team for assistance with any questions, service issues, or general complaints at http://mediacomcable.com/CustomerSupport/forum.php, via email at SocialMediaTeam@Mediacomcc.com, or via Twitter @MediacomSupport.
Mediacom Communications / MediacomCable.com Customer Care's Response, Jun 22, 2011
I apologize for the service issues. Anyone who is having problems can contact us at the social media team for Mediacom anytime and we would be glad to assist with any issues. You can reach us directly by email at email@example.com, on twitter through our support @mediacomsupport or through our site forums at http://mediacomcable.com/CustomerSupport/forum.php . I apologize for any poor service and would love to make things right for you.
Jayquan - this doesn't seem like a normal DMCA issue and I am not aware of any charges such as this through us. If you want to reach out to me I would love to look into this and get back with you.
sassysoutherner - I apologize for the issues porting your phone and with everything else. The supervisor should have been more helpful and I would love to look into this. Please reach out to us so I can help and make this right with you.
Sandra Holweger - I apologize for the billing issues. I would love to help. Please send me an email or get with me through one of the other means and I can take a look.
If anyone else has issues, feel free to reach out to us. We would love to help fix any problem you have!
social media team lead
Mediacom Communications / MediacomCable.com Customer Care's Response, Jul 04, 2013
That is certainly not the experience we want our customers to have. I would be more than happy to work on getting this issue resolved. Please email me at firstname.lastname@example.org and I will do what I can to make things right.
Mediacom Social Media Team
Mediacom Communications / MediacomCable.com Customer Care's Response, Aug 12, 2013
The level of service you have gotten thus far is not what we expect any of our customers to experience. We will be happy to look into the issues you are having and get them resolved. Can you send us an email to SocialMediaTeam@mediacomcc.com with your account or phone number, as well as reference this post so we can refer back to it while working on the issue?
Mediacom Social Media Team
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